Joe, John and Eli love my Jeep as much as I do, they take care of it like it was their own. Joe…read morewill call you if he has to get creative with a solution to make sure you're ok with it

John has always treated me like a Customer. That's all one can expect. Good people, good shop.read more

I would not recommend this dealership. They sold me a vehicle knowing it had issues, claimed they…read morefixed the problem, but two months later the same issue came back. I later found out the repairs were never actually done, which left me paying nearly $3,000 out of pocket. Very unprofessional staff from sales to service and management. Save yourself the stress and stay away.

This place sold me a lemon, they have beautiful cars but they are in the business of hiding major…read moreissues with cars and selling them to you, the google reviews are incentives and also employees in order to get you to think they are doing a great job, they did faulty work on my car 2 x with paint that cracked within a month and put the wrong parts on my car and charged me for them. If you are able to read this, do yourself a favor believe this.

My review is overdue, but thats probably better for them since it has been nearly a year and I am…read morestill just as happy as the day i drive off the lot. I was looking for a specific make/model, saw one i liked online at a decent price and Journey Auto sales was the dealer. So I bought my 2003 Trans AM from them, they had just raised the price that day, (he showed me the paper work) but hadnt updated the website yet so we still worked off the old price when negotiating and they gave me what I felt was a very fair price. I found 2 small issues during my initial inspection and test drive and they took care of both issues prior to me buying the car. Would buy from them again and would recommend them to someone looking for a car.

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

I don't usually take the time to write reviews, but this experience absolutely deserves one…read more YaNique Buckley was incredible from start to finish. She is efficient, knowledgeable, and truly a hustler in the best way. Everything was handled quickly, smoothly, and with total professionalism, honestly the best car-buying experience I've ever had. What stood out most was her consistency and follow-through. She did exactly what she said she would do, every step of the way, which is rare and so appreciated. I'm beyond impressed and would highly recommend her to anyone looking for a seamless experience. She's amazing!

Service has been quick and efficient. I really like how the service technician will send a video…read moreoverview of your car after the service is completed. Customer service is great, very patient when I have a million questions. The only thing I wish dealerships would stop doing is charging so darn much for services I can get for less elsewhere. But...that's how it goes. There's a great waiting room area with flatscreen tvs, a coffee/tea area, plushy seating and bathrooms are always clean. And....they do state inspections! Whoohoo.

I wanted to wait to post a review until a bit of time had passed and I felt confident everything…read morewas okay with the vehicle, no surprises, and also didn't want to jinx it. But we have put serious miles on it since and it's been a wonderful ride! I normally wouldn't post such details online but for this review I think it's important for consideration of others when buying from All City Auto. I was looking for a very specific type of vehicle across several states, a Porsche Cayenne GTS, even considered flying out to Vegas to look at one. My previous Cayenne got flooded in Hurricane Helene so on top of looking for the right vehicle we had our concerns of water damage for the next vehicle, we didn't want to purchase what we had just lost. This is a beautiful beast of machinery that runs so smoothly! Our travels span several states regularly and we've had no issues whatsoever. Now for the sales experience, I truly appreciate how smoothly everything went and it's actually one of the reasons we drove out of state twice to finalize our decision. The GTS is a very specific model and there aren't many in the used car market at a given time to choose from, especially considering the certain features we wanted. There was no pressure to purchase this vehicle. We were offered the freedom to take what time we needed to drive it and really get comfortable inspecting every square inch without being constantly hassled regarding whether we liked it or had made our decision. The high pressure sales/oversight literally pushed us away from two dealerships, sending up red flags due to urgency of purchase. All City did not do this which helped us feel at ease in making an informed decision on such a large purchase. When we came back for the second time a week later, having been to several other dealerships, our mind was pretty much made up. We test drove the vehicle again just to be sure, asked all our remaining questions and finished out paperwork by early morning/lunch time. Such a smooth transaction, other dealers could certainly take note. This is the experience people want when purchasing a vehicle, no amount of spamming text messages or phone calls are going to convince someone to spend this kind of money on a vehicle. Either we want it or we don't. High pressure sales aren't the way to go, especially in this day and age, if anything (and especially in our case) it's a turn off. Thank you All City! Truly a stand-out experience in what is often quite a cumbersome endeavor.

We went with our 19 year old son to purchase his first vehicle. Our initial purchase experience was…read morewith Mario, who was friendly and efficient. However, after the sale things went downhill. After only sixteen days, the nightmare began. To date we have documented 28 non-consecutive days use of the vehicle and 93 days of the vehicle being out of comission and at our trusted mechanic's shop (where it still is). The ownership has told us that we "waited" too long to let them know there was an issue and we basically now have an $11,000 paper weight to decorate our driveway with when/if we get it home (not to mention the over $4,000 in repair work we had to have done to get other issues put right. In my opinion, I would not do business with these people again as they are unwilling to do the right thing and work with us to resolve the issue in a mutually beneficial manner. Do yourself a favor and go somewhere else.

I had the pleasure of buying my car through Toshiya. He went above and beyond for us, despite the…read morerushing around we handed to him. He didn't give us the run around and made sure we were getting the right vehicle for our needs. Would def buy from again and highly recommend! Thank you Toshiya!

Myles was a fantastic Salesman. Thank you for the laughs and the laid back experience....read more

I was looking for a 2016 Tacoma Off Road with crew cab and manual transmission and started my…read moresearch on Toyota.com. I've corresponded with 5 dealerships that asked me stop by to start the process and they don't even have the truck or any intention of locating since I wasn't physically there. Toyota of Gastonia was different, Dan Matkin send me an email and asked me to text him what I was looking for. We spend about 20-30 minutes texting and he was able to locate a truck and came to an agreement on the trade-in and purchase price on the vehicle. Granted Dan give me an estimated trade-in on the assumption that I was truthful with the condition of the SUV, the price was more than fair. I called and spoke with Nick Thompson and left a deposit on Friday and was called on Monday to inform me the truck was ready for delivery on Tuesday. We stopped by and dealt with Kevin Brown because Dan wasn't available, but he had handed Kevin almost all the paperwork and there was no bait-and-switch tactical involved. I was initially a bit reluctant, but Kevin was a great guy also. I was initially sold on the 2.9% for 72 months, but the promotion ended a day before while they were transferring the truck from another dealership. I did confirm the promotion rate ended through other dealerships as well, so it wasn't their fault. The best they had was 3.9% for 72 months, but Nick Thompson was able to meet me in the middle due to my credit score and off we went to the finance manager at the sister dealership at Mazda in well under 30 minutes. We planned on transferring the plate from our existing SUV to the Tacoma, but didn't realize that that wasn't possible if my wife, who financed the SUV, wasn't on the loan also. So in the middle the singing we had to start over again to add my wife to the loan and registration for the Tacoma and spend an extra 30 minutes. Jay Kumar, Finance Manager, had another customer waiting but never appears to be frustrated and he educated us on the different service contracts but was never pushy. We left after 90 minutes after arrival to take delivery of the Tacoma. But it doesn't end there, a few days later we received a tin box with cookies which were actually pretty damn good. I also had to text Dan again to get an official odometer reading so we can cancel the existing service contract on the trade-in. He responded promptly and still provide excellent customer service, even after the deal had already been closed. Buying a car at Toyota of Gastonia was by far the easiest and fastest car purchase experience for me and I've purchased new on several brands such as Acura, BMW, Honda, Nissan, VW and now Toyota. As with anything in life, your miles may vary. It all depends on who you get on the other end of the line. Dan, Nick, Kevin and Jay are definitely assets to Toyota of Gastonia.

Absolutely the WORST car buying experience EVER.. Poorly trained staff did not deliver on what was…read moresaid.. Huge runaround of course AFTER the deal was done.. No manager has a working voicemail .. Mailboxes are always full.. Terrible customer service I have had to escalate my situation with Toyota Corp... Zero give a shit factor in resolving a very unhappy customer.. I do not recommend this dealership don't walk, RUN AWAY..