I purchased headphones two days prior to the return when purchasing these headphones. Staff told me headphones were working perfectly fine. There should be no problem with sound nor should there be a problem how it works. So I purchased a device informed staff I would be using that headphones at the gym to try it out bearing in mind the headphones were at 45% charge 30 minutes after using the headphones the battery died and the plastic on the headphones started to peel right off I would also like to point out that the sound which they spoke of that was supposed to be good quality was not it sounded like half volume and I have mixx Tesco headphones which are so much louder the sound quality is muffled on high volume and you can still hear your surroundings when informing them of this they carried out what they called their test and said everything was fine and was unable to refund me my full money but would provide me a voucher. I do not shop and here very often and have no need for a vouch. I do not appreciate how I was treated by whilst I was there to the point of frustration that I started crying I was informed that if I returned it within two days, I would be able to get a full refund. as a neuro divergent person trying to navigate my way in the world and trying to purchase things on my own without being to have to experience this was very traumatising for me and I will definitely not be shopping in store again the lack of information that was provided was abysmal. They did not fully inform customers about each device prior to purchase because if I was told that the sound was not top quality because I asked before I bought the headphones sound was good and they stated the sound fine. You should be able to hear it fine but that was not the case at all on top of that parts of the headphone was coming apart. I'm just very upset because what I was told by the staff in The when buying it was that apart from all the physical scratches and minor faults that you can see everything else with the headphones should work perfectly fine and I just feel like I was completely lied to or deceived into buying this device. read more