My mother took a fall in her home resulting in a hospital and lengthy skilled nursing stay more than a 6-hour drive away from me. She is a determined, independent and proud woman, in part, explaining how she has lived independently in her own home for 95-years. I needed to find some kind of housing for my mother that would suit her condition and was closer to me. I had very little time to act. I knew Laila Shandling of Cerna Home Care from a networking organization I belong to. I expressed my need to find a proper place for my mother near my home. She was on it, the next day she had a full list of qualified places to preview and visit. Unfortunately, my mother needed to be transferred to skilled nursing near me. At one point, she was hospitalized then sent to acute care. It was overwhelming and confusing to navigate the healthcare system. I was learning quickly that there was no way I could manage my mother's situation on my own. I talked with Laila who told me that Cerna Home Care has a patient advocate program. The Cerna Care Management program stepped in and really made a difference in my mother's health care almost immediately. This program has been a godsend for me and the family. I would highly recommend Cerna Home Care to anyone needing care for their loved one. A team was assigned to us. Medical records are reviewed by the team and explained so my mother and I understood. Daily, someone from the assigned team has visited my mother to assess her situation, what she wants, what she's capable of, the family dynamic, what's going on medically, psychologically and emotionally. They also visit with her case worker. Weekly meetings include the entire family including my mother so everyone understands all the facets. Then we all come to a short term and long-term strategy. Lead by Marc Friedman and Daena Wade, all Cerna Home Care team members are experts in their field from psychology to nursing. Everyone was kind, responsive, punctual and did what was promised and more. This has made me feel so much more confident that I am getting the best case for my mother rather than putting out fires and never quite sure that I'm doing the right thing. My mother will soon be well enough to live in a home environment. Laila and the Cerna Home Care team are already on it creating an appropriate plan for the future for her wellbeing and quality of life. read more

I'm reaching out as a customer / client of Cerna as my client who is a customer of Cerna is unable to type and has directed me to write on his/ her behalf. These are his concerns for his review. "My concern with Cerna are with the founders Nick and Marc . After being hired to investigate a case against them by the family of someone Cerna provides care to, I have first hand knowledge and I have observed many things that qualify me to review them. While investigation initial backgrounds I kept running into some serious questions. These are questions I believe any of the patients have the right to know. 1. Under what name did they get bonded and it would be great to see this bond or a copy of it. 2. Since criminal public cases against the founders are numerous to say the least, and range from Florida to Arizona to Orange County , why are none of the revoked licenses issued on behalf of these two ever mentioned? Or why are the suspensions both have received under other assumed names both for themselves and for their corporations? This seems like morally it should be disclosed . Since the issuing revocations and suspensions were by U.S. Courts and Government agencies. 3. If they have been in business since 2006 why are the Yelp reviews all newer, and why have they not had business licenses to attest to this longevity of business? 4. Why do both Mark and Nick have alias where they go on record using differ t names? To be clear, not just misspells but different names?" This is just a few questions clients should be aware of and I would encourage any victim of this group to reach out to myself or proper authorities regarding any actions that might not be deemed legal and or professional. Thanks read more

I thought my parents were doing okay until suddenly they weren't. Cerna has been helping us every step of the way, educating us on our options, providing services when we've needed them (often on very little notice), and backing off when we thought we could do things on our own (and then helping us recover when that didn't work out very well). They have been kind, compassionate, and quick to respond to our needs. They even let us back out of a service when it was clear it wasn't working without requesting payment when they had every right to! Catalina has been phenomenal in providing us with appropriate levels of caregiving service as my parents needs roller-coastered this summer from occasional to near-constant need. There has been more than one weekend where she's helped us resolve a situation without making us improvise until Monday morning. I am also extremely grateful to Marc Friedman and Susan McGonigal for their efforts and insights into finding us a board and care that matched our needs (type of care needed, compatibility with patient's and family's needs) and guiding us with recommendations for approaching palliative and hospice care that we'd hoped to never have to know. read more

My Mom has AMAZING care from Cerna of Irvine, Ca. with a Care giver that has brought SO MUCH life and color into my Mom's life. She is now enjoying her days rather than just existing! Truly, she feels deeply loved and cared for. Catalina came into my Mother's home and spend 1 1/2 hr. to get to know my Mom. She is a lovely woman, inside and out. I knew we would be in good care. I had complete confidence in her ability. She was thoughtful and very sensitive to my Mother and her needs and very validating! Then Catalina, matched up a caregiver for my Mom. A sweet fit. Tra'Lia and my Mom have so much enjoyment together. My Mom is truly happy. Her life is now colorful. She is been served tasty meals, we don't worry now about her getting her medicine when needed, the house is kept very clean, all the details we need covered, are covered. Plus, all the fun perks. Her needs are definitely being meet. All of her 6 children are out of the state. Having Tra'Lia as a caregiver has given us A LOT of RELIEF. We have been very pleased with the coordination and LOVE for our Mom fro Catalina and Tra'Lia as Angels.. LOVE CERNA & Co! read more

THIS IS A LEGITIMATE CLIENT EXPERIENCE - I have an umbrella of concerns with Cerna's business practices and with the founders, Nick Payzant and Marc Friedman. I have personal experience with the organization and facts to support all of my concerns. From fraudulent billing to other extremely concerning experiences, I do not wish to post any further openly on this forum for fear of retaliation and would never recommend this organization to anyone seeking the care of a loved one. Also: there is an individual that has written stellar reviews about the organization on yelp and other sites and has changed Marc Friedman's credentials on the postings several times from Dr., taking Dr. off and adding PsyD. Which one is it or any? To my knowledge, there is no current documentation of Mr. Friedman holding either of these credentials. All experience and research has been documented. read more

Catalina and her team at Cerna were a lifesaver for my father when he needed around-the-clock care after an extended hospital stay for a near-fatal illness. Catalina went out of her way to help us get him home safely, even assisting with bringing him clothes at the hospital when my mother and I contracted Covid from the hospital exposure. She also was available over the weekend and at night to help us quickly organize the plan for care. The Cerna caregivers were fantastic and were able to make my dad's transition home and my mom's recovery from Covid much, much more manageable for us all. Their care kept my parents alive and allowed them to recover their health at home. Caroline and Charles were our two favorite caregivers who were both an absolute delight to have around. My dad now has his independence back, and we will be forever grateful for Cerna's help. read more

I was referred to this company by my neighbor who used them for their mom. I can't say enough how pleased I've been! The whole process was smooth from beginning to end. The caregiver they sent to care for my mom was just perfect. I needed someone to drive my mom to her favorite places, doctor visits, take her for walks, and most importantly I needed a spanish speaking person. Maria was the caregiver and they became instant friends. Perfect match! Also, I can always reach someone if i need to add more days or hours to her care or if I have any questions. I am so relieved that I found them and highly recommend this company. Very caring, attentive and professional staff. Two thumbs up! Cindy read more

We are incredibly grateful for our partnership with Cerna Home Care. As partners with Silverado Hospice, we truly value Cerna's commitment to personalized care and treating every client as a unique individual. Their team is consistently professional, compassionate, and responsive, helping families navigate difficult transitions with confidence and peace of mind. A special thank you to Catalina, whose decade plus of experience, deep knowledge, and genuine heart make such a difference. Her expertise and thoughtful communication make care coordination seamless and strengthen our partnership every day. We are proud to work alongside a team that shares our values of dignity, quality, and compassion. read more

My mother, who is 85 years old, required home healthcare after a recent hospitalization. After interviewing several companies, we talked to Catalina Elwell. She came to our home and so impressed me and my brother, that we cancelled the additional interviews with other companies, and decided to entrust Cerna with our mother's care. We have been incredibly impressed, both with Catalina and the healthcare worker who has been caring for our mother, Leticia. Cerna has not only worked with us to fit the budget my mother has, but to meet her needs as well. We would definitely recommend Cerna to other people who are facing this difficult situation. read more

Very concerning company as we researched them for our loved one we came across so many false claims that the owners make. We took some advice of the non recommended reviews people and researched Nick Payzant and of course Mark Friedman and found that there are no state records of any of the certificates they claim to hold. Maybe they can provide pictures or copies of these so we can see for ourselves. We ask them to provide this and they became real defensive. I would think maybe they would be proud to show these. Yelp please don't remove this review because I understand they advertise with you and you guys do this. Thanks, Christos read more

My family has been working with Cerna Homecare since Summer 2016. At one point, there were some significant challenges with my mother's caregiver. However, companies should be judged by the way they address problems - how they turn a bad situation into a good long-term outcome. Once Cerna realized there was a substantial problem, they addressed the situation quickly, decisively, appropriately and completely. Marc, Susan, Edith, Maxine and Angela got directly involved, and six months later, my family and I are fully confident that my mother's care and care plan are heading in the right direction. Thank you Cerna team! read more

I cannot say enough about the personalized care Marc and Cerna provided for my family. We found Cerna as we were trying to deal with my father's Alzheimers diagnosis. The disease was progressing and all we knew was that we needed help. Marc walked us through this time in my dads life like we were the only clients he had. No need was too big, and no question was too small. Cerna provided all the care we needed. They helped with everything from care givers to Dr.appointments, and everything in between. Marc and Cerna gave my family more quality time with my Dad, and there is no way to thank someone for that. read more

Thank you Cerna and especially Marc Friedman for taking care of my mom. Marc's team coordinated Doctors appointments and my mothers move into an Assisted Living. The whole process of moving my mom was difficult, she has late stage Alzheimer and didnt respond well to change, but Marc and Daena were just wonderful with her. I honestly don't know what I would have done without Cerna. They set up transportation when mom got discharge from the hospital they help get things situated with insurance. I cant say enough about how much peace of mind Marc and his team gave me, thank you so much. read more

Marc Friedman and the Team at Cerna Healthcare were outstanding in the care of my 26-year-old son; suffering from a delayed frontal lobe brain injury. Months of hospitalization, medication, doctors, tests, we were heartbroken and discouraged! With Marc at the helm; coordinating care, medication, rehabilitation, counseling, we are finally seeing improvement and know that Michael is on the road to a good, happy, and productive future. He continues to manage Mike's care with expertise and compassion, and also has become an important part of our family and Mike's life. read more

Cerna did an outstanding job of taking care of my mother in the last few days of her life. They worked closely with hospice to ensure her comfort as she reached the end. Every caregiver who came into her home was extremely caring and diligent about everything from recording medications given to shifting her position so that she wouldn't get sores. The office staff, especially Catalina, did an excellent job communicating schedules and types of care. While the loss of my mom was very difficult, I at least know she was well taken care of in her final days. read more

Marc Friedman and Leila Shindling of Cerna Healthcare provided excellent service, guidance and advice for my family regarding the care of my brother in law. We really did not know what to do but after getting Marc and Laila involved they made everything very clear and put together a care plan and arrangements that made complete sense for my brother in law and gave great peace of mind to my family. We would recommend Marc and Laila and the entire Cerna team to anyone needing healthcare services. Nancy L. and Mark G. read more

Cerna has been so helpful with the care of a family member. I arrived un-announced to visit and found the staff attending to the care of the patient, being very professional and caring. All medications in order and all clothing nicely folded and ready for use, the living areas all noticebly well attended to. I'm very grateful for what I experienced knowing the care was being fulfilled, with Catalina professionally providing information with my inquires. I would highly recommend Cerna Dan G. read more

About 2 years ago I contacted Cerna for help with my mom. Her medical and healthcare needs were very complex but from my first conversation with Marc Friedman I knew we were in the right hands. Marc's team including Thida and Bora and the rest of the Cerna team have been like family to me and my mom. I could not ask for more. Their compassion and expertise in their service is second to none. I can't thank them enough and I highly recommend Cerna to anyone needing HealthCare Services. read more

My husband has Alzheimer's and has been cared for by Thida and Bora Pov for over 4 years. They have both provided exceptional loving care and are very kind, compassionate, and understanding of my entire family as well as my husband. They have made a very difficult situation easier to bear. Many other people have been involved in caring for my husband, but Thida and Bora are far and away the best. I can't thank them enough!!!! They are terrific'!!!!! Felice B. read more