Although we didn't end up using Chamberlain Care, I wanted to write this review to highlight the reasons why anyone looking for caregiving services should put Chamberlain Care at the top of their list. Sarah Underwood brought her warm smile, calming disposition, and expertise to me and my family during an uncertain time. Sarah explained the process, offered a "what we could expect," and answered a plethora of questions regarding caregiving. My family was not 100% sure of the direction we were going to take with my mom since moving to a different state was also an option. Sarah did not pressure us and gave us the time we needed to make the best decision for my mom.. and dad, who at 90 wanted to still take care of everything on his own. As it happened, my mom ended up being admitted to the hospital and then transferred to a rehab center. When Sarah found out where, she paid a visit to my mom in the facility, held her hand and had a good talk. She completely didn't have to, but did anyway. FYI.. I have a picture of their two beautiful smiles! And if that wasn't enough, I was having a tough time getting in touch with a representative at the facility (since I live out of state) Sarah came to the rescue. She got a hold of someone to reach out to me. Sarah Underwood is wonderful- inside and out and a beautiful representation of the company's standard of care. Families first, and it shows! read more

Terrible service! I met with someone who seemed nice and took down all my information, most insistent about the billing information. After being texted, "I'm creating the care plan now and we will keep you posted," I didn't hear from them for three days. Then, while I'm beginning my day of caregiving for my loved one the doorbell rings and, SURPRISE!, their caregiver arrived without any announcement or warning. I was completely shocked and when the caregiver (who was nice) called the office who talked me into letting her stay. Of course, instead of the respite I wanted, now I had to deal with an upset loved one and an unplanned arrival. This actually made this one of the worst days I've had in a long time because I had no idea anyone would show up. I should have sent her away but I was too flummoxed to think straight. Anyway, Chamberlin did make sure to charge my credit card for this unwanted, unrequested visit. I canceled the contract and highly recommend against dealing with this company. In fact, now I'm kind of afraid to even ask for help again knowing that the first time I turned out to be quite a hindrance rather than assistance. ADDENDUM: After this review was posted I was contacted by the owner of the company who wanted me to remove this review. He offered a refund if I would take it down. I felt that to be an ethics violation and refused. He did seem sincere in wanting to make things right although the damage was done. I've re-read my original review and still vouch to its accuracy and honesty. I just learned a refund was issued without preconditions. My experience was still horrid but it's possible it was a learning experience for the company. (I personally learned nothing that will help my situation.) Anyway, I'm changing the rating from to two stars instead of one in with the hope this will not happen to someone else. read more

Allison has been an amazing companion for my mother.. She brought joy, comfort, and compassion to the last months of her life. As her health declined and her body became weak , Allison gave her moments of authentic joy that was memorialized in pictures and videos, she would regularly send to us. Despite the age difference and cultural differences, a bond between them was formed that will forever be remembered. When we couldn't be there, the family knew that our mother was with someone she trusted; who appreciated and cared for her as if she was a beloved grandmother. Allison went out of her way to provide for our mother's emotional, psychological and physical needs. We have lost our Mother but found a friendship we hope will flourish. We thank Chamberlain for pairing us with this amazing kind ,caring, compassionate young woman. read more

I have recently hired Chamberlin Care to help with my 99 year old mother who is going through hospice. I cannot say enough about the level of professionalism that they show. Every touchpoint - scheduling - in home care - help with long term insurance - is provided in a timely and efficient manner. More importantly the people that are caring for my mother show a level of support that is good or better than even a family manner could. As an outside hospice nurse told me " if I needed care for my mother, I would hire Chamberlin. " read more

I have referred Chamberlain Care to many clients and have always received positive feedback. Mathew is always available to help my clients and acts quickly. With one recent mutual client, I got to witness firsthand how one of their caregivers showed great compassion and responsibility. This client had no one local and Teresa went above and beyond to make sure she was cared for and safe. I was really impressed. If you need good in home care giving, you can trust Chamberlain Care. Rose Senior Navigation Solutions read more

Upon meeting with Ben Chamberlain he put me at ease with the process of retaining caregiving aid for my Mother . It's been since January 2023 . I had three different uniquely qualified aids that were easily accepted into our home that exemplified a refreshing attitude to the caregiving my mother needs . Personable and caring . Each an extension of Ben Chambered himself . Currently Victoria is our caregiver and she is amazing . Her experience and wisdom is so valuable . I would recommend Chamberlain Care for your caregiving needs . Respectfully Guy Garrett read more

I work in the healthcare industry and have had many experiences with Chamberlin Care. We have never had a complaint with any of their caregivers or staff members and they always pull through when we need them. We have even contacted them for same-day service needs, and they have been able to provide a caregiver to us within a couple of hours. Melissa has been my main point of contact and she is very professional and polite. Her response time is unmatched and she always comes through for us in our times of need. Melissa and everyone I've dealt with at the company truly care and are passionate about what they do. I highly recommend them!! read more

The entire team has been incredible in helping us figure out a care plan for our dad after some health issues. Melissa and Matt are extremely responsive and helped us find the right fit for our dad. The caregivers have been wonderful and my dad has been very pleased with everything. The caregivers assist with exercise, showering, reminding of medicines and general help around the house. This has allowed my dad to remain in his home which has helped his overall health and attitude. They are organized, flexible and understanding when different situations - like switching days - arise. We would highly recommend Chamberlin Care to anyone and my dad already has! Jenny, Daughter. read more

We love Chamberlin Care! We are helping a great couple, who both have dementia, stay in the comfort of their home. They have no children so we are a group of close family friends, who are helping them. A social worker referred us to Chamberlin Care and I'm truly grateful for that! I first called the number on the website and Ben answered which surprised me, usually you speak to a representative. But Ben answered all my questions and connected me with Stephanie who did the assessment. She is incredible, and constantly checks up to see how we are doing and how the couple is doing. We are more in touch with Melissa, she schedules the caretakers and she works very hard to accommodate all of us. I don't know how she does it but Melissa is amazing!! We haven't had any complaints about the caretakers or the company itself. They are truly wonderful and the couple is in the best care they deserve! I highly recommend Chamberlin Care, they are going to relieve the stressful part of caring for a loved one. read more

I currently have around the clock care for my 93 year old Uncle with Chamberlin Care. It took going thru a few caregivers to find the right fit but we have an amazing team that takes care of him. The staff I work with; Ben the owner and Melissa the scheduler really care about my Uncle's well being and check in regularly. The caregivers are well trained and caring. They genuinely love my Uncle. It's peace of my mind knowing he is taken care of and a load of my shoulders. read more

I had a very positive experience with Chamberlin Care. When my mother-in-law was in hospice in our home, she suddenly stopped walking. A hospice nurse told me I would need a night nurse immediately to enable me to sleep. This was new territory for me and I was really overwhelmed as to how to begin. Her healthcare provider recommended Chamberlin Care and I called them up. I was surprised that the owner, Ben, didn't transfer my call to someone on his team, but took the time to answer my many questions on how their company works. I decided I felt confident in this company and they were the only call I would make. I began service the next night. Teresa was our case manager and went out to our home to introduce herself and see if there were any special needs or requests we needed as a family that they could include in her care. Melissa called me up to see what my scheduling needs were and I was surprised that I could set my own hours and schedule with them and can change them as needed. She then scheduled three different caretakers for me within the first week so I could see which person felt right for us and my mother-in-law. That was very helpful as each of them had their own unique personality and manner of care, but were all very qualified in their ability to care for her. I even asked Melissa if I could add on a few daytime shifts when we had a busy week and she happily complied by scheduling a day nurse for us. We were touched when all staff reached out to us to express their condolences when she passed away. My experience with them was professional and top quality in every way and I would not hesitate to hire them again or recommend to family and friends in the area. read more

I had the pleasure of working with Mathew in his previous role as an Activities Director at a local assisted living community. He has a true passion for working with seniors and is dedicated to helping his clients receive high quality care within their homes. I highly recommend working with Chamberlain Care if you are considering extra support at home! read more

It's hard to entrust the care of a loved one to someone you don't know but Chamberlin has been professional and caring throughout the time I've used them. They periodically call to check back and see if caregiving is still going as initially planned and I am happy to give a very positive reference for this company. I have previously employed caregivers on my own through care.com, as well as used 2 other agencies. In my opinion, Chamberlin has a more family caring approach to providing caregivers. The initial intake visit was detailed and I was given the opportunity to be specific about what was needed for our situation. We initially had a trial period of 3 different caregivers before finding the right match of skill and personality. Once the right caregiver was found, our home has run smoothly and without stress. Linda read more

Ben Chamberlin has placed elite caregiving at another level! I have a private RN duty business which only serves elite clientele by word of mouth. These high status clients are ones that you cannot get anything wrong with and when I've referred Chamberlin Care to them for additional support, Ben has fulfilled and conquered. It is great having that peace of mind, knowing my clients are well taken care of and ultimately satisfied with their care when it comes to Chamberlin Care. Have no doubt about it, I am a combat veteran and have a reputation for only working with the best so if for some odd reason you have a mishap, I assure you Ben WILL make it right. It is in our nature to make things right for the ones we care about and yes, that includes your loved one so please do not do yourselves a disservice and waste your time elsewhere - Call Ben so that your loved ones may get the best care from the start. read more

As the CEO and founder, Ben is a man truly dedicated to his clients and families. He responds quickly and professionally to each call he receives and is ready to provide the best of care and commitment to each and every one. Ben personally steps in to assist with clients when needed, and sees the opportunity to serve as a blessing and an honor. I highly recommend Chamberlin Care. read more

Ben Chamberlin was referred to us by a friend. Our experience was very positive. Ben understood our needs and sent us 2 very qualified care givers to interview. We were very impressed with both, and decided on one of the 2. Even before my husband was discharged from the hospital, Chamberlin sent the caregiver to the hospital to get instructions from the staff on the needs of the patient. Ben and his team were very tuned to our needs, and open-minded to our preferences. We would highly recommend them to any of our friends. read more

I recently had the opportunity to work with Chamberlin to assist with in home care for my elderly parents. Right from the start their interactions were very friendly and professional. Their staff worked hard to meet the needs of my family and their pricing was very fair. I have also referred them to other families as well! read more

I have known Ben Chamberlin professionally for a decade. He is warm, kind, has great integrity and a passion for serving others. I have referred multiple patients, friends and family to Chamberlin Care. The care provided by Chamberlin Care is reliable, high quality, caring and trustworthy. Chamberlin care takes care of clients as though they are family. read more

Ben was great to work with and John was wonderful with my mom after she had a stroke. It was really helpful at a stressful time.