If you're reading yelp reviews of SNF's, I feel for you+yours and sending all my good energy to the…read morefamily. Secondly, you probably already know that almost all of these facilities suck and are many flavors of sketchy. NOT this place. The Orchards gives off a whole different and positive vibe from the start when you walk in the main entrance. Everything is clean, actually clean, even the patient bathrooms, closets, behind the doors, everywhere is clean. The ratio of staff to patients is SO MUCH better than other facilities my family member has been too. I believe there's maximum 50 patients. The bedrooms are next level. They have 4-5 options ranging from a shared room with two people, to completely private with your own bathroom and living room/lounge area, obviously at a higher price point. But even the shared bedrooms are awesome as they have a closet/cabinet that divides the room, not just a sheet. Makes it so much better to have that division. ***Most importantly the Rehab staff is AMAZING!!!*** The amount of effort and thought they put into the individuals rehabilitation program is far greater than any other facility we have been to. They aren't trying to milk the process and allow people to just sit doing non productive activities just so they can bill for it. They're constantly assessing and evolving the game plan as they go. 10/10 best team of therapists. hands down. bar none. The staff communicates extremely clearly and reach out if they have pertinent info in regards to my family members health, progress, and well being. Which is something I've never experienced, usually I have to track people down and it's like pulling teeth to get answers or info. The food is good, and comparably to other places it's the best menu I've seen. Don't get me wrong it's not gourmet living but they have solid options. When you see a plate of food, it actually looks a cooked meal, not school lunch slop. They also have off menu items like sandwiches and what not if your family member is a picky eater. If you got this far in my Mega novel of a review then you obviously are deep in the process and looking for answers. Again, sending you all my good energy and if you can get your family member into The Orchards, don't hesitate and end up in another depressing SH**hole, pull the trigger and give your family member the best chance at success. Much love -Rich

My husband spent 8 weeks at The Orchards receiving skilled nursing care after breaking his tibia…read moreand being placed on a strict no-weight-bearing restriction. Eight weeks is a long time to be in a skilled nursing facility, so we had plenty of time to experience both the positives and the areas that could use some improvement. Overall, the care he received was very good. The CNAs, nurses, physical therapists, and office staff were all caring, helpful, and supportive throughout his stay. The facilities themselves are definitely 4-5 star. Having a private room made a huge difference. When you're in a facility for an extended period of time, having even a little privacy can help you feel almost human again. The Orchards also has equipment and machines to assist with just about anything you may need, which was very helpful during his recovery. There are a few areas that could use some TLC. Being asked each day what you would like for breakfast, lunch, and dinner is a definite plus, although the food would often arrive lukewarm. The PT and OT schedules were also somewhat laid-back. We were never quite sure when they would arrive, although the therapists and staff themselves were great. Getting into The Orchards was difficult, probably because of their good reputation and demand for beds. A very special shout-out to Katherine, who was absolutely amazing and went above and beyond to help us get him a bed. Her help and kindness during what was already a stressful time meant so much to us. Overall, we were very pleased with the care my husband received at The Orchards and are grateful to the staff who helped him through a very long and challenging recovery.

I work for a Hospice company and had a very unique and complex case for a patient that was…read moredischarging from a local hospital. Going home with hospice care. It was the perfect storm of challenges literally with rain, causing delays for equipment to be delivered. Luckily, Chamberlain care, was there to help reduce the friction. Shout out to Teresa, who was on the phone with me until past 11 PM that night. And a special shout out to Avery who helped facilitate the delivery of the medical equipment late at night during the rain storm. Since this was such a delicate case, the care and support that the team provided helped ensure this patient received the Care needed to safely remain home. Thank you, Ben and Chamberlain care.

First this business is not open 24 hours on weekends or on Sunday. I was admonished for calling or…read moreemailing after M-F business hours ... despite being told our emergency needs for us were a priority. Matt solicited us at a skilled nursing facility (Mom is 97), as a boutqiue high line service. At first, Matt at Chamberlin appeared to be knowledgeable and professional. He made promises to give as a only few caregivers (3-4) all local people. THEN he price-gouged us & refusing to split shifts to avoid OT. He sent us 14+ caregivers in two weeks some from 25-60 minutes away (Fontana, Corona, Long Beach Anaheim). No consistency of care whatsoever. I am exhausted from acclimating new people to our house and working along side of the caregivers for 12 hour days and became sick myself from stress - too hard to care for her like that. Matt did not assess Mom (he and his assistant called in sick for that meeting). Instead he complained that we changed our needs (he advised us we should have 24/7 care out of SNF). He showed up the day Momwas released and spent only a few minutes with her a the SNF. Nobody ever came to the house to review our needs and assess safety and equipment options. They were not here for us. He gave me a bogus phone number for a bed rental place (an employee who no longer worked there) but made no other suggestions. While the caregivers were generally better than what we had experienced with three other services, we still had issues. One night, Mom was choking and the caregiver didn't know the Heimlich! I had to do it! We told him UP FRONT, we wanted to use the new Purewick external catheter system and yet they sent people who did not know how to use it. We had a no-show caregiver last Saturday, and I had to get Mom ready on my own for a visit from relatives. No apologies made. We were locked out of the company dashboard twice, so we could no easily add or change information to our needs. The system is shockingly not user friendly. The grid schedule was NOT readable. I showed the caregivers what our print out looked like and even they couldn't understand it. We are disappointed. We have not received a second bill but we are concerned at their comment that we have a week to dispute it. That is different than most card's VISA's guidelines. Something is wrong with this service. We were left in the lurch. It's not easy to find good care.

Always working hard to make sure we have the nursing coverage we need. Great at communicating with…read morenurses and patient/families. They do home healthcare nursing right. Always making sure the patients medical information is current and up to date.

THE REASONS WHY CBCC IS THE BEST SKILLED NURSING FACILITY- I felt it was so important to come back…read moreand write another review. Especially after the fact my mother has been there for 5 years. Since day one my mother and others I've seen for these years are treated so lovingly with dignity, care and much respect. The point of this review is to share why it's such a wonderful facility. Its because of all the employees that work there. I want to take the time to mention all of these beautiful workers. Each of them are focused and have personal high integrity. It's not just a job to them. For instance a CNA name Joanna once told me, "I work from my heart," and she truly does The other CNA's that deserve high mention are: LuzGraciela, CruzKatayna, Maria, April, Tatiana Shevchenko, Steven Legho in the dining room, Jackie (RNA) . Not to forget to mention Mike Adams Kitchen Dietary Supervisor, and everyone who works hard in the kitchen. Caroline (RNA) too! I want to mention Reggie Tamon Activities Director and Myrna Anderson who truly keep smiles on all the residences faces. Denise LVN too, (I don't want to leave anyone out!). Michelle Staggs - Social Services Director. She really brings a quiet calm to things. Chris - Dir. of Rehab and Bob -Sppech Pathologist. Dan Rojas - Infection Prevention. And in Laundery: Amada,Janet and Michelle. Armando - House Keeping Supervisor and Alejandro and Fernanda. Gretchen Ortizo - Head Nurse. Gilda - Treatment Nurse. Receptionists: Kate and Maria. And last but never the least Mike Falco - Administrator. The reason I put the spotlight on all of these employees is to emphasis that all of them bring calm, peace and amazing love and care. There are many more employees I wish I could name of which all together, ALL of them are awesome people and have made huge impacts of care to every resident and temporary rehab people and their families. Thank you for taking the important time to read this and know CBCC is not just another nursing home. It's employees are the very heartbeat of it. Sincerely Joanie Stahl ​​​​​​

The facility was chaotic and very run-down, and the staff were often slow to respond to patients'…read moreneeds. The overall experience was extremely disappointing, and I was deeply concerned about the level of care my mom was receiving. I couldn't wait to get her out of there and into a better environment. I would not recommend this facility based on our experience.

My father has been living at Sunrise of Mission Viejo for nearly four years. The facility itself is…read morehomey, comfortable, and clean, and the cost is lower than most of the other facilities I toured. But the real stars are the people who work there. The staff is kind, caring, and immensely helpful. Most importantly, they treat the elderly residents with respect. I'm especially grateful to Tisset Domingo, the Executive Director. She goes above and beyond for the residents and their families. If you are considering an assisted living facility, look no further!

My family is thrilled to have my brother live at Sunrise of Mission Viejo since 2010. The…read moreaccommodations provide us peace of mind. Given how much he loves this community, my family couldn't be happier! Sunrise commemorates the major holidays as Mother's Day, celebrated this morning. We rejoiced. I 'take my hat off' to the warm, inviting, and insightful staff!

I worked in a boutique in the Sendero Marketplace where many Reata Glen residents would walk to…read moreenjoy coffee and shopping. I enjoyed getting to know many of the residents and am so impressed how ever single one loves Reata Glen. The residents rave about the facilities and people. I can't think of a happier bunch. My folks are in assisted living on the East Coast. I've been through and understand the very emotional process of finding the right place for your loved ones. Reata Glen seems like a wonderful place.

I have contacted them several times to remove me from their mailing list and filed complaints with…read moreANA as well as the BBB and they continue to ignore me. Why exactly they are so intent on sending their postal mailings to a 30-year-old graduate student is beyond me.

BrightStar Care has the most caregivers and nurses in Orange County. The caregivers get ongoing…read moretraining throughout the year. They have the most quality caring caregivers. They offer various types of care from home health care to hospice, etc.

The staff at BrightStar are top notch…read more The have wonderful caregivers and nurses. Best home health care agency.

We had such a wonderful experience at Heritage Pointe! From the moment we walked in, Lorena made us…read morefeel welcomed and comfortable. She was incredibly knowledgeable, patient, and genuinely caring throughout the entire process. Finding the right place for our parents was a big decision, but Lorena took the time to answer all our questions, explain everything thoroughly, and guide us every step of the way. What really stood out was how much she truly cares about the residents and their families. She made what could have been an overwhelming experience feel so much easier. Thanks to Lorena, we felt confident in our decision and ultimately moved our parents into Heritage Pointe. We couldn't be happier with our experience and are so grateful for Lorena's kindness, professionalism, and dedication. If you're considering Heritage Pointe for a loved one, I highly recommend asking for Lorena. She is absolutely amazing!

Our parents have been living at Heritage Point for the past six weeks and I can't say enough good…read morethings about this choice for them from the start. Lorena Arriaga has been amazing in her kind choices and words to help us all navigate this physical and emotional change. the facility is beautiful. The staff is kind there are so many activities for people to keep busy and alert and alive. Thank you Heritage Point happy Sukkot!

Andrew resolved my issue in one visit. He also taught me a simple stretch that I have used for…read moreyears and it resolves the flare immediately.

This is not your typical massage! Andrew is highly skilled and uses his knowledge and expertise to…read morehelp you heal. He has tools that go deep into the muscle, breaking up fascia and knots. I went for a frozen shoulder and after 2 treatments, I'm starting to see an improvement in my range of motion. I will definitely be going back.