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    Assisting Hands Irvine & Dana Point

    5.0 (6 reviews)
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    Capistrano Senior Living

    Capistrano Senior Living

    4.2
    (11 reviews)

    PLEASE READ THE EDIT BELOW. So far, I'm not very happy with this assisted living. My grandma moved…read morein on Tuesday to an apartment with no cable TV, despite having the TV ready to go the weekend before her move in. I've visited or called every day to see if they've gotten her cable setup and they appear to be dragging their feet. There is a huge lack of communication between management, maintenance, and front desk staff that delays tasks and doesn't communicate progress with residents or their families. The other day a front desk staff members started clipping her nails while answering my questions with vague answers and "I'll leave a note" for staff who seems to always leave before the end of the day. I can't seem to get straight answers from anyone and I rarely get calls or texts back when I'm promised any. Overall, I'm frustrated with the move in and hope to see some changes in this facility soon. I'll be looking at alternative options if things don't change soon. EDIT: Katy from CSL gave me a call and we had a great chat about some of the frustrations I had regarding the delayed cable installation and communication issues. She also was able to clarify some of my questions and ease my biggest concerns/worries. She is such a sweet and caring woman, and I'm glad we were able to talk. I am very hopeful that things will go more smoothly now that some of the initial move-in bumps have been handled.

    I had a good experience at Capistrano senior living & memory care. My father stayed here. The staff…read morewas kind. Many worked very hard. They are quite busy. Special thanks to Crystal and Roger, for their exceptional kindness, care and talents... they are wonderful ! Crystal, the activities director, organized engaging activities and Roger's singing added a special touch, my father just loved his entertainment, happy hour and exercise class. He created moments of happiness ! Their dedication and compassion, along with the support of the staff, created a warm environment that positively impacted my father's last years of his life. Thank you.

    Ivy Park at San Juan Capistrano

    Ivy Park at San Juan Capistrano

    4.1
    (9 reviews)

    EXCELLENT FACILITY - HIGHLY RECOMMENDED My brother in law…read moremoved into Ivy Park SJC five months ago and has absolutely LOVED his new home!!! The staff is highly competent, personable and exceptional in their care of residents, and without exception everyone who I have spoken with about their satisfaction in living there have been VERY VERY happy. We so appreciate having found Ivy Park SJC and sincerely thank the management and staff for all they do in creating such a caring community.

    In June 2024, I contacted Ivy Park in San Juan Capistrano. I did this for a friend who is…read moreinterested in moving to an assisted-living facility. She likes San Juan Capistrano because it is smaller and less crazy than San Diego, where she has been living for over a year. The room rental price quoted at Ivy Park was within her budget and the facility was very nice, along with excellent food. My friend is a survivor of the 2018 Camp Fire in Paradise, and she has some mental- health issues (severe anxiety, etc.) because of that horrible experience. While touring Ivy Park, she met with the director for about 45 minutes and was upfront about her fire survivor experience and her mental health issues. Both the director and the sales person told her that they could help her and wanted my friend to move in ASAP. The sales person even e-mailed a video of the available room. The sales person drove over 200 miles (roundtrip) from Orange County to San Diego to go over forms and to collect a $2,000 deposit check. (The sales person also informed my friend that $4,000 would further be required before moving in.) At the end of the meeting, this sales person stood up and said, "You need to get out of here! If you don't, you could end up in a psychiatric hospital!" About two weeks before, Ivy Park told my friend that an "assessment" had to be done. They sent someone over from a local Ivy Park facility. Again, my friend was upfront about the fire and what she needed. The assessment person told her that they do not provide that kind of support. (This totally contradicted what the director and sales person had said.) The following week another "assessment" was required via telephone. While on this call my friend received another call from the director. He told her that he had changed his mind after reading her Kaiser medical files and since Kaiser could not help her, then they also could not. (We let Ivy Park access my friend's medical files because a TB test was required. I figured it might help and speed up the process if Kaiser sent a recent chest x-ray to the director. While requesting the x-ray, we also thought it might be a good idea--as a courtesy--to let the director also see her medical files. Her files and medical information, though, were used against her to reject her. What perplexes us, also, is the question: Why didn't the director request to see her medical files in the first place? This could have saved us all a lot of wasted travel time, aggravation, etc.) In summary, I am quite upset and angry that both the director and sales person promised to help my friend and let her move in. From the very beginning, my friend was upfront, truthful, and honest about what she is going through and her issues. She did not hold back any information and was looking forward very much to move in and be an Ivy Park resident. This only goes to show that these individuals will say and do anything to try and win a sale, regardless of what a potential resident's needs really are. The only positive thing I can add is Ivy Park did return my friend's $2,000 deposit, after numerous phone calls and text messages.

    Home Instead

    Home Instead

    4.3
    (17 reviews)

    Jim K. and the team at Home Instead are caring and compassionate caregivers who understand the…read moresensitivity and flexibility required to take care of a family member who is (perhaps suddenly) in need of help. When my parent got injured and was coming home from the hospital for a long rehab, a close friend who is a geriatric social worker referred Home Instead to us. I could not have been more grateful. The communication, the attention to detail, the light touch, all went a long way in getting my parent back on their feet and able to regain some independence. Throughout the process, whenever there was a question, or concern, or even scheduling request-I could get a hold of Jim K. with ease and things were handled immediately. If you find yourself in the unfortunate position of needing home care, the silver-lining will be working with Jim and the Home Instead team. They're fantastic.

    I wanted to write a quick review of Home Instead. When my father turned 90 he was still living…read morealone but needed help around the house on occasion. Home instead helped us work with his VA benefit so he could have someone come into his home to help him a few days a week. We chose Monday, Wednesday and Friday. Home Instead was so understanding and flexible working with my father until we had the perfect match for him. Linda became almost like a relative to our family because she was so caring and helpful. She helped my dad around the house, drove him to the store to shop and provided companionship! My father lived another 5 years after 90 and I believe Linda and Home Instead were a big part of him being able to enjoy his final years. Thank you Linda & Home Instead!

    Assisting Hands Irvine & Dana Point - homehealthcare - Updated July 2026

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