I've been coming here for as long as I can remember and have never had a bad experience until now…read more The nurses and front desk staff are always friendly and helpful, no complaints there. My primary care doctor, Dr. Serna, is amazing and always takes great care of me. I had an appointment with her today, but the office called to let me know she wasn't in and asked if I wanted to reschedule or see another doctor. Since I've been in significant ear pain, I chose to see Dr. Ashizawa just to get a referral to an ENT. My appointment was at 3:00, but he didn't come in until 3:50. After briefly looking in my ear and doing a quick ear drum test, he said nothing was wrong and that there was nothing more he could do. I asked if he could please send a referral to an ENT since I'm in a lot of pain and pressure, but he shrugged and said there was no point because they wouldn't do anything different. That's simply not true, he barely investigated the issue. I left after two hours with no diagnosis or help and am now debating whether to go to the ER or pay out of pocket to see a specialist. I'd highly recommend avoiding Dr. Ashizawa, he seemed completely dismissive and uninterested in helping his patients.

It's a great place if you don't have to use there automated phone system to get through to someone…read more First of all it doesn't understand what your saying half the time and you have to start over again. This happens multiple time and just today I was returning a call that was left on my voicemail about my referral and I was going through the automated system again. Finally got a Patient Navigator and said I was returning a call left on my voicemail. I wasn't able to talk to that person that left the message on my voicemail and had to make an appointment for a consult. So now I have to drive back to the doctors office just to see what the voicemail was about. Anyone else having issues with this Automated Phone System they now have? If so, you need to speak up. What ever happened to talking to a live person from the doctors office you go too. Other than that the Doctors, Staff, and Patient Navigators are great. Been going there for over 20 years.

After bad experiences at all the Wave Imaging facilities, I was finally scheduled to have my X-Rays…read moredone here at this Memorialcare Urgent Care, Radiology Department. Highly recommend this facility. Appointment was quick and I was in and out in less than 30 minutes. Richard and Al were knowledgeable, professional, and very efficient. They explained everything clearly and guided me through the procedure painlessly. The wait was like 5 minutes, and they came out and brought me to the back. I learned that they also have a technician working on Saturday! Just came back again today for some more X-Rays and Al was extremely helpful. He was very quick with the process. I spent less than 25 minutes total. Thank you so much for your help, Al. Top notch! Front desk staff was very pleasant.

My wife and I brought our 5 year old in and they had the worst service. They never checked his…read morethroat and were quick to send him to the Emergency room without cause. I would never recommend this place to my worst enemy. There lack of care was so obvious. Stay away from this place.

Dr Rutten is very kind and thorough. I feel she took her time to listen to any concerns. The front…read moredesk was very kind at check in and office is beautiful and clean.

Today I had labs done at this location for the first time and while it was quick and easy, it was…read morenot painless. Also, bedside manner matters! The woman who took my blood didn't even ask me how I was doing or really anything. She was there to do her job, but as someone who tends to run on the nervous side, I would have loved a little small talk as a distraction. I am only writing this because I think it's important for the facility to know that is helpful for nervous patients. Also, I've never left a blood draw feeling pain before, so that was new. She told me it might bruise and to ice it because she used a small vain...why? Usually I'm told my veins are great and I've never experienced pain after. Very strange. The biggest benefit is it was only about 10 minutes from check in and I was out of there.

Exceptional in every way! In fact Aegis was recommended by the LT Care Ombudsman after my parents'…read morehorrific and unsafe experience at a popular continuing care community in Irvine (RP). We transferred both mom and dad over 3 years ago. He was already on hospice and she was just ready for assisted living. Thus, they moved into 2 separate rooms as we knew he would predecease her soon. What a breath of fresh air! Caring, professional, long-term management and staff. Beautiful and spotless facility inside and out. Wonderful activities and special events. Amazing dining experience. My dad boasted to friends and family that he felt like he was at home. He loved to sit by the fireplace and read. Mom loved bingo and scrabble with friends. And, when each of my parents health began to fail, Aegis was quick to recommend extra care and eventually hospice, letting them live out their life and die peacefully.

My mother in law recently moved to Aegis and is very happy there. Was not an easy decision to make,…read moresince she is still able bodied and of sound mind. People tend to think that assisted living is for people who are ill. She is 96 and the upkeep on her home was just getting to be too difficult. Aegis provided relief from that but more importantly has given her fun activities and new friends. The staff there is wonderful, friendly and can help if health issues do arise. They communicate consistently, provide a welcoming and pleasant environment, and have many daily activities and weekly outings. There are separate areas for memory care patients and assisted living, and the grounds and rooms are really lovely, I'm writing this because if you have an elderly loved one considering a move such as this, I wouldn't hesitate to have them move here. The socialization is a huge thing and I think her days are much happier than when she was living alone, even if she doesn't need much assistance at this time. Was definitely the right move and better sooner than later. Thanks to all the staff at Aegis for providing a great "home" for our seniors.

The prices for a residence on this website are not accurate nor up to date…read more That said this is a very nice place to live. I've lived here over four years and it's good. I'm a bit particular so it's good.

Very compassionate staff, loving and friendly resident environment…read more Love the facilities benefits!

Great staff. Clean. Dr Alma is fantastic and spent a lot of time with me. Would recommend to anyone…read moreseeking a good doctor!

They offer virtual visits and stick you in a "virtual waiting room" but no one ever comes. Over an…read morehour I waited, taking time off work to never be seen. And then they had the audacity to blame it on me and say that I never joined. Don't waste your time. See the doctor in person.

My father has lived at Capistrano Senior Living for just over 6 months. Having visited 8 other…read morefacilities prior, CSL was the casual "home" he was looking for. From Katy, to Joan, to Roger, to Crystal (and others)- their sincere effort to deeply care and keep life fun for him has not stopped. We are continually surprised by the variety of events and stories. A substantial relief to the family that did not know what to expect.....we could not have made a better choice. Thank you ALL! Lynn W.

PLEASE READ THE EDIT BELOW. So far, I'm not very happy with this assisted living. My grandma moved…read morein on Tuesday to an apartment with no cable TV, despite having the TV ready to go the weekend before her move in. I've visited or called every day to see if they've gotten her cable setup and they appear to be dragging their feet. There is a huge lack of communication between management, maintenance, and front desk staff that delays tasks and doesn't communicate progress with residents or their families. The other day a front desk staff members started clipping her nails while answering my questions with vague answers and "I'll leave a note" for staff who seems to always leave before the end of the day. I can't seem to get straight answers from anyone and I rarely get calls or texts back when I'm promised any. Overall, I'm frustrated with the move in and hope to see some changes in this facility soon. I'll be looking at alternative options if things don't change soon. EDIT: Katy from CSL gave me a call and we had a great chat about some of the frustrations I had regarding the delayed cable installation and communication issues. She also was able to clarify some of my questions and ease my biggest concerns/worries. She is such a sweet and caring woman, and I'm glad we were able to talk. I am very hopeful that things will go more smoothly now that some of the initial move-in bumps have been handled.

Silverado San Juan Capistrano gave John dignity, love, and peace in his final chapter--and gave me…read morecomfort I'll never forget. From the moment we first walked in, the warmth was immediate. John smiled and said, "This feels like a place where I'll be truly cared for." And he was. Nurses & Caregivers: The nurses were attentive, skilled, and compassionate. Even during John's final days, I was never alone--someone was always there to check on me, offer a hug, or sit quietly by my side. Silverado hospice supported not just John, but me, with such calm and clarity. The activities team gave John joy--he baked cookies, arranged flowers, and always went to the music groups he loved. Leo's meals were unforgettable. Even when John only wanted ice cream and Coke, it was served with such care and dignity--like fine dining on a white tablecloth. Housekeeping, maintenance and laundry kept his space spotless and always greeted me with a hug and a smile. And the leadership were always visible, engaged, and full of love. From the front desk to the hallways, every hug and kind word made Silverado feel like home. Every person at Silverado gave something of their heart. I'm endlessly grateful. When you lose your partner, you don't just lose them--you lose the family you found at Silverado. And that's how deeply their care touches you. -- Misty Tanner

An unexpected medical emergency resulted in an immediate need for residential care for my husband…read more Through experience with family and friends we were fairly familiar with local residential options. None of these options were able to meet his unique needs. The placement people we were working with were sensitive to this and suggested Silverado. We toured the facility, spoke with the staff, and observed resident/staff interactions. We knew we had found the perfect placement. Silverado staff from maintenance to administration are skilled in understanding the unique needs of memory care. They come from a place of "yes". Silverado provides a supportive, warm, caring, and very professional facility. Residency at Silverado would be a blessing to both the resident and the resident's family.

The Seville in San Clemente is a superb Senior Community…read moreHector is Amazing! His Care & Compassion are 'FIVE STARS PLATINUM' His kindness & willingness to help each and every resident are AMAZING! Hector spends every moment of his time meeting the needs of the residents! I left Seville in a hurry & forgot to take my meds! After putting in a full days work, he drove two hours to my home to personally deliver my Meds! HECTOR is an Absolute Angel! Having him in my life was the Finest Blessing!' Sue Ann Scheck!

The best, top of the line! We love the property, the staff and the residents…read more The staff will bend over backwards to take care of you!! A very special shout out to Elaine and Jorge. All the staff is amazing but Elaine and Jorge have helped us out cheerfully and professionally whenever we were in jam. You are so awesome Elaine and Jorge!! The first week was very hard for my mom just because of the change from a SNF to assisted living. It was a very emotional time for both me and my sister. The staff (especially Nurse Laurie and Felicia and Britney) were very giving with their hugs!! Thank you so much for going above and beyond with endless amount of kindness you have shown us!!

Finding the right home for a loved one is daunting, but Coastal Senior Living is truly a rare find…read more The owner, John, brings his professional background as a retired Respiratory Therapist to the table, which gives us incredible peace of mind regarding the technical and medical side of care. The property itself is stunning--nestled at the end of a quiet cul-de-sac in a high-end neighborhood. Unlike most facilities, the rooms here are very large and many offer breathtaking coastal views. But what really makes this place special is the staff. The caregivers are attentive, kind, and treat residents with such dignity. This is a rare find.

Very professional and friendly staff and owner for a good comfortable place for seniorsread more