We love working with Jane and would highly recommend her to help any family in need of finding a senior community for themselves or a loved one. It's such a new frontier , and she helped us to navigate the process, including the understanding that what our family is going through is what a lot of families experience. Jane is a trusted resource. read more

I had the pleasure of meeting Jane 7 years ago and again this May she I needed Board and care placement for a family member with dementia. We found a place and he was transferred there by first week in June. Jane again took time to show us different homes, explained everything about these facilities and just wanted us to find one we felt happy with. You cannot find anyone who is more caring and who will stay with you until you find what you need. read more

Jane Mundt is a loving, caring, awesome person. She really does care about the people she helps find the care they need. My brother is nearly 100% disabled by Cerebral Palsy and I was looking to upgrade his level of care. Jane was totally on it. She understood what was needed, and we found a board and care that worked. I would wholeheartedly recommend Next Step Senior Care for any senior care that may arise. Jane is absolutely terrific, and she is most trustworthy. I would use her again if the need should ever arise again. read more

I can not say enough about the team from Next Step Senior Relocation LLC They arrived at my sister-in-law's home at 8:15 with a team of five wonderful angels -2 movers and 3 packers. They were out the door in about 2 1/2 hrs and told me not to bring my sister-in-law to her new apartment in Mariposa Assisted Living until about 2pm . We walked in and everything was done. Furniture placed perfectly--cabinets filled - clothes hung --both TV"s working (thanks to guys from Mariposa) It was a painless move for my 94 year old sister-in -law . Their compassion and thoughtfulness to her feelings made this as stress-free as possible. Thank you to Lauren Light and her Fantastic Team R. Cohen read more

Jane Mundt at Next Step Senior Care was a total and complete life-line for me. Both my elderly parents fell on the same night and both fractured their hips. Because of this, they could never go home and their lives would be forever changed. It was a race against the ticking clock to find them a senior board and care by the time they were discharged from a skilled nursing facility; one that would work within their budget. The stress I felt was unimaginable. I knew I needed help with finding the right board and care, because simply Googling board and cares in my area was completely overwhelming. I found Next Step and Jane worked tirelessly to find the right place for my parents. She is so empathic, caring, knowledgeable, and goes way beyond what is expected. Like I said, she truly was a life-line for me. I can't recommend Next Step Senior Care and particularly Jane Mundt more. She is AMAZING!! read more

Our family worked with Heather & Jane to find a new home for our mom. I can't say enough about the wonderful help we received! Heather & Jane spent a lot of time listening to us and learning about our mom to figure out what type of home would be best. They handpicked a number of facilities for her and accompanied us on the tours, helping us to ask questions or notice differences between the facilities so we could evaluate. When we were uncertain or overwhelmed, they had so much patience in helping us to figure out the best answers for our family. We would have been lost without their help! read more

I would like to publicly thank the wonderful staff at Next Step Senior Care for -again- assisting me to locate just the right facility for my friend! I first met Jane and her crew in 2015 when I needed assisted-living for my mom. They listened carefully to what we needed and provided the best options in a sea of choices. We chose the perfect home for my mom! Last week when my friend needed help I called Next Step again and with Heather's help we quickly located a perfect place for her. What a relief to know such a great group of truly caring professionals. Don't take on this challenge alone! Call Next Step. It's a free service, too. read more

Jane was a lifesaver. She helped my find the right place for my grandmother, a place we could afford that was close to my home. I was able to decorate her room with familiar things to make the transition easier to. read more

I can not say enough about Next Step Senior Cares Owner Jane and Keith. They are very knowledgeable and extremely supportive. As my husband needed changing care Jane was there to guide and support us. I thank God for everything they have done and are doing to ease the pressures of caregiver. Their expertise is second to non. read more

I don't often post reviews but felt compelled to share how incredibly wonderful next step senior care has been to my mother and me! With the help of Jane, we were able to narrow down my mother's options and look at quality board and care communities in our area. I would never have been able to find these on my own or to know which ones are truly caring versus simply custodial. I am so grateful to Jane and the staff at next step senior care. I highly recommend giving them a call if you're seeking information about the best way to care for your elderly parents or other aging loved ones. read more

We were faced with a very hard decision on helping my father make a transition to assisted living. After living in our home for 18 years, you can imagine the big change ahead. Melissa Ryan has done an extraordinary job in not only educating us on the options, but helping us with the communication to Dad. She was fully engaged and quickly answered our questions without hesitation. I would highly recommend Melissa for any family looking for help in this area. We interviewed 2 other agencies, and Melissa felt like part of the family. Thank you Next Step! read more

This experience could have turned out much different had it not been for Jane at NextStep Care Placement. She met with us and really took the time to learn what we needed. Every place that Jane showed us was beyond my expectations. My mother is now living around the corner from me in a beautiful home. The care staff is amazing!!! With the large amount of Board & Care facilities in our area, I would have never been able to find the right place on my own. Jane only took us to places that fit our needs. This saved us a considerable amount of time, but most importantly, I am 100% confident that my Mom is now living and being cared for the way she should be!! Thank you JANE!!!!!! read more

I should have posted this review a couple of years ago. Jane P is an amazing woman with nothing but compassion and absolute commitment to her cause and profession. When my 90 y/o mom needed a board and care home Jane was amazing and lined up 5-7 homes that met our criteria, budget, and location needs. We toured each of them where Jane had awesome relationships with the owners and had all the answers to my multitude of questions! After we selected the perfect home for mom Jane continued to stay in touch, making sure our needs were continually met and ALWAYS inquired as to how my mom was doing. She truly cares about her clients needs and works 100% to fulfill them. I could go on and on but suffice is to say that once you use Next Step it'll be your final step to all of your needs for elder care. I only wish Yelp allowed 100 stars and not just 5!!!! Thank you Next Step and especially Jane P. You truly are an angel. God Bless you. read more

My family is so thankful for Jane! She is so loving and caring and we so happy with how she helped my grandmother find her new home. It was time for my family to make the hard decision of finding a home for my Grandmother. My parents where so stressed out figuring out what to do and where to move her. My Grandmother is 95 years old and lived alone in her own apartment up until she had a little stroke and started needing a little extra care. Helping my parents deal with my grandmothers belongs, giving things to charity, storing photos, was a lot to handle. Then to worry about finding a safe and good home for her. It's a very stressful time. Gave Jane a call and right away we knew we were in good hands. She found a wonderful place, that my grandmother could afford, along with a staff that truly cares for their seniors. Jane has the "inside" information of how these placement homes operate and you can trust her completely. read more

In the past 5 months, I have been attempting to place my 95 year old mother in a safe board and care. Until I met Jane, from Next Step, I was dissatisfied with the agents sending me email lists of possible locations. I was at my wits end and found no guidelines to help me make good choices for my mom. Jane was the first agent to actually get to know the needs of my mom. No other agent personally visited the board and care homes with me. Jane spent hours touring homes right by my side. Jane made me feel like she cared about my mom and her needs. Compared to the other agents I had been dealing with, Jane provided so much more personal service. I would recommend Jane at Next Step to anyone of my fiends looking to place a loved one in a elder care home. read more

Jane was a godsend to me when I found myself in the stressful situation of finding a place for my elderly mom quickly, due to imminent discharge from a rehab facility. Her lack of progress made it impossible to go back to her assisted living environment without lots of additional costly care. Next Step Senior Care to the rescue! I cannot say enough about Jane and her kind support and professional expertise. I went from despair to accomplishment in one day - after she met with my mom and me in the morning,then spent the afternoon making tour appointments and driving me to several possible board and care options, within my area and budget. Next Step Senior Care has the contacts and does the footwork, and knows how to zero in on your particular needs. I was beyond impressed and relieved. By the next morning I had made a decision, and within days my mom was contentedly situated in the best possible environment for her at this time. Jane has followed up, offered advice, and answered questions. Thank you again, Jane - you are a blessing! read more

Jane's personal experience with her own mother's care qualifies her to assist other families in transition. She is compassionate and knowledgable, providing various resources to all family members at all stages of the process. If members of your family, or a friend's family, find themselves needing to make decisions about senior living options, then call Jane. She'll walk you through it step by step. read more

There are probably several entities out there providing this type of service, but none that take such a personal approach...I contacted Melissa originally, and gave her the details of my mom's condition and what kind of facility I thought she needed...Melissa called back that day or the next and said she thought she had the perfect location...a resident had passed away and there was an opening...within just another day or so, she had made three appointments to see homes that were suitable for my mom..the third house was the one she had told me about, and it was fabulous!...we made the decision right there on the spot with the owner and moved Mom in a couple of days later...I can't say enough good things about Melissa and her company...we never had the opportunity to meet Jane, but she must be fabulous too, because she hired Melissa!!..Good Job, all!! read more

Next step was extremely helpful to me and my family. Very professional and friendly. I highly recommend Next Step Senior Care to anyone looking for help placing their mom or dad. read more

Our family can only describe Next Step Senior Care's Jane Pamphile as the "diamond" of senior care placement that all families seek for their loved-one but can be difficult to find. The first paragraph is what our family experienced before a long time friend of the family recommended Jane. In June, 2016 our family contacted over twenty companies specializing in senior care placement in Board and Care and long term SNF care. All twenty companies employed a, depersonalized, approach to senior care placement. Without variation, the services offered by all twenty senior placement companies was limited to providing phone numbers and addresses of Board and Care homes and long term care skilled nursing facilities within a four city wide radius of our preferred location which was Mission Viejo. Viewing facilities, determining if a Board and Care could provide the special needs required, as well as negotiating the price per month would have been the responsibility of our family who possesses zero qualifications to evaluate Board and Care Services. In addition, half of our family was convinced that our loved ones special needs exceeded services provided by Board and Care homes and believed the correct placement was in a long term skilled nursing facility. In short, not one of the twenty companies we contacted provided any guidance as to which approach was best. In stark contrast to the above is Jane Pamphile's senior care placement company: Next Step Senior Care. With our family Jane utilized her vast knowledge of senior care placement as well as her own personal experience when at a very young age Jane was suddenly immersed into the same depersonalized services when she sought the best option for her loved-one. When our family was fortunately referred to Jane Pamphile our family was torn between placing our 90 year old loved-one in a long term skilled nursing care facility or a Board and Care home experienced in dealing with the initial phase of dementia, full assist, as well as medical training to properly monitor and change a permanent colostomy holding pouch. Jane Pamphile compassionately guided our family to the correct choice which was a Board and Care home. Phase two involved the entire Next Step Senior Care placement staff persistently searching for a Board and Care in Mission Viejo that met our loved-one's special need requirements as well as Jane Pamphile's high standards in the area of cleanliness and a Board and Care staff that provides compassionate care. Three days after contacting Jane our family received a call from Jane stating she had personally viewed a Board and Care that met all the requirements while not exceeding our stated price point. At 2 P.M. that same day Jane personally lead the entire family on a detailed tour of the Board and Care home. The home was immaculately clean, upscale in all aspects, while emanating a warm secure feeling. We secured a room for our loved-one immediately after the tour. We thanked Jane for accomplishing so much given the price point we provided Jane to work with was at the low end of all Board and Care homes. Even for the best of the best this would end their involvement, however, for Jane this was the beginning of a compassionate journey, the prof of which is found in the fact that Jane visited our loved-one the day after the move along with the Board and Care owner to check on the first day adjustment to a new living environment. Jane our entire family thanks you for all your hard work and compassionate dedication. read more