When I contact Catalina for help when I was admitted to Villa Valencia, she responded quickly andl got the help I needed. My favorite caregivers were Jung and Mary, but everyone that helped me were kind, caring and professional. I would use Cerna again without hesitation. read more

This company is simply one that steals your money. The "caretakers" offer to help you for a lower amount, but apparently still turn in the hours to the company. In other words the person was double paid, and/or the company took from her hours for themselves. The caretaker's English was horrible, and I had to frequently ask her to repeat herself. If you need someone to help you after a health issue hits, do not call this company. One night the person brought in a horrible home cooked meal, with her 10 year old daughter attached. I did NOT know the kid was going to show up, with a "chocolate sandwich." Chocolate is FATAL TO DOGS. Also, while they were in the kitchen, they were speaking Mexican. Immediately, I said, "ONLY ENGLISH IN MY HOME!!!" I thought the company might send back the portion I paid to this "caretaker" (amounts were given), when I paid their bill. Nope. They cashed the check, with no refunds being received. Truly thieves. read more

Great staff and caregivers. They really care for their clients and our very personal. They took good care of our family.

Felix at Cerna Homecare is easy to reach and very helpful during discharge planning. He communicates clearly and follows up. Their VA-contracted status helps a lot for veterans. I've had good experiences referring to Cerna. read more

I was referred to Cerna from a wonderful nurse at the Hospital my dad had heart surgery at. I contacted them and Catalina helped talk me through the entire process, as well as always being very responsive and communicative. me. The home health care that each aid provided for my dad was safe, reliable, and extremely helpful. They assisted with anything from driving him to Dr appointments, relaying information to me, cooking healthy meals and following doctors diet restrictions. I will absolutely use them again in the future if I have any home health care needs. read more

Was able to provide services on short notice and over the holidays. Staff was friendly and respectful

A very dear friend of mine ended up in the hospital and was released to a skilled nursing facility and my friend was terrified of going in to the skilled nursing by herself. We found Catalina with Cerna, and they have been amazing! My friend has felt so much more comfortable having a Cerna aide with her, helping her get adjusted to the skilled nursing facility. We will continue to use Cerna even after she leaves the skilled nursing! Thank you Catalina and Cerna! read more

I've coordinated with Felix at Cerna Homecare and he is attentive and reliable. He works well with families and care teams. Cerna being VA-contracted is a great resource for veterans. I trust them as a referral partner. read more

I can't say enough about Cerna Home Healthcare. Catalina the senior care manger has been an absolute life safer for my family. She has provided such wonderful care for my mom who health is in decline. She is always available and so helpful to answer questions and develop a care program for my mom that has put our family at ease. Cerna's caregivers are so sweet and have been providing great care to my mom. Thank you from the bottom of our hearts to everyone at Cerna Home Healthcare. read more

Felix from Cerna Homecare has supported several of my patients transitioning home. He is professional and caring. Their VA contract is a strong benefit for veteran patients. I recommend Cerna to families. read more

I am a guy with the spinal cord injury and recently just got out of the hospital after six months. Encompass rehabilitation recommended Cerna homecare. My experience with them was excellent. The caregivers they provided for me were professional, and very courteous. Gisele and Vanessa both were very easy to work with and we're very kind. They both showed up on time which is very important to me especially at 6 AM. I definitely recommend the caregiver services that Cerna offers. Catalina and the caregivers went out of their way to make me feel comfortable and provide a great service. Thank you very much! read more

Amazing care very hands on and the care quality was top. Catalina is phenomenal with her care and service

I'm so thankful for Cerna!! We had an unexpected need on Friday afternoon on Easter weekend, and Cerna responded one hundred percent! Our loved one was home in hospice and with a care provider within hours of my initial contact with them, and they provided 24 hour care from that day forward. Catalina was always responsive and so very kind, and she and the team of care providers were some of the loveliest people- they made a very difficult time much better. Thank you Cerna team! read more

Cerna provided the most loving and talented caregivers for my grandmother. Their service was individualized and compassionate. The coordinator Catalina was flexible and very empathetic to our situation and was able to be creative in meeting our needs. I would highly recommend this company. I work in healthcare so I am very familiar with what is good and what is not and what kind of care is high quality. read more

Cerna and Aptiva bill incorrectly they double bill and they are affiliated with dog walker that bills continuously 1000.00 of dollars. Mark Friedman billed twice for 750.00 x 4 and states he visited but l had other caretakers here and he or his dog walker never came by He is very dishonest and now l have to handle them in court The bank had to turn them in for elder abuse They are creepy and dishonest especially Mark Friedman and the ceo l have been a nurse for 40 years and I have never seen anything like it MaryVanDomelen read more

We are very pleased with the home care provided by CERNA. Nicole and Kathy are capable, amiable and professional, and the organization is responsive and flexible. Thanks! read more

We can't say enough about Cerna Homecare. Our rep was Catalina and she was key in helping us put a plan together to assist a senior member of our family by providing the perfect level of care in the home. I especially appreciated how responsive and caring Catalina was with our family and you could clearly see it was genuine which was evident! read more

When my mom was going to be released from the hospital after a life-threatening sepsis infection, she needed at-home care 24 hours a day. Cerna stepped in and saved us! Catalina helped us find care and each caretaker was fabulous! They were there with her (in shifts) for about a week, helping her not only get showered and in and out of bed, but also cooking and then teaching her skills to start doing these things herself again. They were life saving! read more

Cerna has come to the rescue with my grandfathers care during a very rough new years. I have so much respect for what they do since my grandfather is not an easy person to care for. They go above and beyond to make him as comfortable as possible. Catalina Elwell has done everything in her power to make sure he is taken care of. The experience with them overall have been a 10/10. The caregivers that care for him throughout the day and night shift give you a sense of ease to take a lot of the stress away. One day I hope the caregivers can bring on some RNs and LVNs to hell administer certain medication but either way I highly recommend this company for senior care. read more

I have not had a good experience with the owner Mark and I would not recommend this company. First, he said that he would be able to find a Mandarin speaking caregiver within two weeks. It's been 3 months and he has not done so. Second, he is non-responsive to questions. I have sent him multiple texts inquiring about the status of finding my mom caregiver who speaks Mandarin and finding a caregiver whom mom likes. He has not responded to any of the four texts I have send over the course of one month. Third, when he came to my mom's home to do a home visit -- to better understand my mom's needs -- he asked if my mom's caregiver at the time would be interested in applying for a job with his company. He talked to her about this while during her work hours with my mom. read more

Cerna was a God-sent to our father and family during his very short battle with terminal liver cancer. Catalina was wonderful - getting in home care lined up for us at short notice upon his sudden discharge from Kaiser Sunset. We had a few care providers via Cerna on 8-hr shifts over the stretch of his time in our home. Evie, Helen, Sylvia - all very capable, knowledgeable and kind. It was an honor to have them in our home. We learned a lot about how to care for dad as his mobility and function declined. We did need to eventually hire 24-hr care for dad as his needs progressed, however we continued to use Cerna to fill the gaps when our in-home care provider would have her two days off on the weekend. Our goal was to care for our father in his last days in our home, surrounded by his favorite things and most importantly family. Cerna and Catalina made that a very real reality for us! read more

It is noteworthy that one is aware of the just added new "Terms and Conditions" they are adding * May NOT not have the same caregiver for shifts that are under 8 hours per day. * Failure to give 24 hours' notice for any scheduling changes or cancellations will result client being charged for the entire shift. There will not be any charges to the account if client goes into the emergency room or passes away. * Hourly rate may increase if I reduce the scheduled hours on my original agreement. . (If there added hours, does the rate go down, silly question that everybody know the answer * I will be billed for the entire scheduled shift if I send the caregiver home early. (Even if I called ahead????) * A 20% service charge will be added onto each receipt for purchases made for the client. (Huh, Cerna is looking to make additional monies??) * I will be charged $0.60 per mile when caregiver uses personal car to transport or assist client. (Cerna needs to make more $$$$$$) * 2% fee will be added to invoices 21 days past due from the dates the invoices was generated. Time and a half rates apply for the following holidays; Christmas Eve, Christmas day, New year's eve, New year's day, Easter Sunday, Fourth of July and Thanksgiving day. read more

Cerna came to my rescue back in 2020, when the world stopped because of the pandemic. My seventy-six year old mandarin Chinese-speaking mother, with a history of stroke, high blood pressure, high cholesterol, hearing issues, and the beginnings of memory issues was now being sent home to recover after spinal surgery. She needed around the clock caregiving and intensive at-home rehab. Only one word could describe how I felt: Overwhelmed. For the next several months, the people at Cerna - including the owner, Nick Payzant, and one of the founders, Marc Friedman - made sure we had competent and trustworthy coverage whenever needed. Cerna's schedulers are incredibly professional in their ability to respond at a moment's notice and follow-up on last minute requests. Moreover, Marc and Nick are extremely accommodating and diligent in their attempts to find the particular type of care needed for the client - including doing a search far and wide for months - to find my mother a Chinese speaking caregiver. Marc gave me updates whenever I asked. In the meantime, my dear, sassy mother was quite a handful. The people at Cerna pulled through for me whenever I called on them. That alone, meant everything. If you are (or are not) in a jam and need a quality caregiver vetted by people who genuinely care about your unique situation, CALL THEM. If I could give Cerna 10 stars, I would! read more

Stay away from this agency, they are non professional in home services, they will send care aids to fill the day at the end you will ended up with high bills including a extra fee just to have the services with them read more

It was a difficult time. My X-husband was dying of Covid and my daughter could not be consoled. I arrived at his home in Irvine from Utah to help care for him on Hospice as I am a CNA. After 4 years of experience as a CNA and bringing several clients through Hospice myself, I know what to look for in the care takers that came from Cerna to take care of him. Not to mention we were highly vigilant about his comfort and care. I thought I knew some stuff, but these ladies from Cerna were the best I have ever seen. Their intuition, their anticipation, knowledge and care for his comfort could not be matched. More impressive is that these ladies from Cerna have been with the company, some of them, for years. That is saying allot. I am very grateful for the loving care he received from Cerna in his last days. read more

I want to thank Marc and his amazing team for the care that they provided for my grandfather who was diagnose with dementia, it was such a difficult time and they came in with so much compassion and understanding of the situation. I recommend Cerna to everyone. Daena, Marcs senior coordinator was an absolute angel she just knew exactly what needed to be done. I can not imagine what these many months would have been like without them. Thank you Cerna. Regina C. read more

I have recently moved both my personal corporation and myself to Texas. I am glad to know that Cerna HomeCare is affiliated in my new home state. I worked for Cerna years ago in Irvine, CA. I reported directly to Marc Friedman (then EVP) as a co ordinated Care Manager. I was genuinely amazed at the calibre of care and professional knowledge of the team at Cerna. After 2 years in co ordinated care, Cerna opened it's own placement division to deliver its signature one on one care to clients and families who felt their loved one was no longer safe living at home. I became the manager of that division and reported to both Nick Payzant CEO, and Marc Friedman EVP. During my 3 years with the organization, I saw first hand the genuine commitment to bettering the lives of Neurological Impaired Seniors and others. Everyone was available to patients and their families 24/7. Truly, what ever was in the best interest of the client and their family was the priority of every team member at Cerna. That came from the top down. Many a call was made to either Marc or Nick, by myself on behalf of a clients needs, or an update at 2:00 or 3:00 am in the morning. Every call was answered immediately by them. I left Cerna, after 3 years to open my own corporation in another senior living field. I have referred literally 100's of very happy clients to Cerna and continue to do so. In healthcare one of the greatest references you can have is when you ask a physician, or other healthcare company who they would send their family members to. As stated I referred anyone who asked me, and I was and still am asked frequently what home health company to send a friend or family member to who required Home Health or Placement. Without exception I refer them to Cerna In my own life, my mother suffered a stroke a little more than a year ago. I immediately called Marc Friedman and Cerna to come in and create a co ordinated care plan for her recovery. It would not have been determined for who knows how long, except by the insistence and knowledge of Cerna's team to get further Neurological Testing that the stroke was caused by an inoperable, terminal malignant brain tumor that was not detected by the Acute Hospital, nor the skilled nurse facility she had been sent to for rehabilitation. Cerna worked with my father, my sister and myself, side by side to bring my mother home on Hospice, where they were there each day with us until she passed peacefully at home with her family around her. Cerna is and remains to this day a professional, ethical and knowledgeable company that I and other Senior Living Professional's use as the litmus test for home healthcare. Lorri Thanos CTC,CTL Certified Telehealth Professional Senior Living Specialist CEO/ Founder Choices Senior Solutions read more

I was extremely happy with the services that were provided by Cerna. The coordinated care team was especially helpful and attentive to our needs. Marc and Francine were especially nice to work with . I highly recommend their service. read more

Cerna is a life-saver. My wife is adjusting to the extraordinarily difficult consequences of a severe stroke, and while we're hanging in there, when our Cerna caregiver rings the doorbell in the morning it feels like the cavalry has arrived. The Cerna caregivers we've been working with are highly experienced, professional and genuinely compassionate, each one taking the time to really get to know and understand my wife's myriad needs and personality and then swiftly acting on that understanding both creatively and consistently. The administrative staff are unfailingly responsive and helpful, too, regardless of whatever questions I might have. My wife is the most precious thing in my life, and I cannot recommend Cerna highly enough. read more

Cerna goes the extra mile! A Newport Beach grandma battling Alzheimer's disease and unable to fly, was driven to Seattle by the PRESIDENT of the company. Marc Friedman made the 26 hour, 1300 mile trip to get her safely to an appropriate facility near her three daughters and grandchildren. Making sure she was getting great care and surrounded by family was clearly the priority. I've worked with Cerna before and always been impressed but now I can say they're as good as it gets! read more

I would highly recommend Cerna . Everyone is fantastic. Always so helpful and patient even when our care needs for our elderly friend Artie  changes daily and at the last minute. Catalina does everything she can to fulfill our needs. The care givers are sensitive to changes in Arties behavior and notify me of these changes and their concerns.  They all help to make a very stressful time easier on our family. Rania is an outstanding caregiver. Thank you all at Cerna for helping to keep Artie in his home.  Cerna  takes a proactive approach to cognitive care and exercises . Their caregivers implement special stimulation tools and techniques to help the brain hold on to cognition and thrive. Catalina is the Cerna Oc care coordinator . Because of her leadership Cerna OC works with and supports many charitable causes including the Alzheimer's Association of Orange County.  Thanks again Catalina. read more

"The care that my Dad received by Marc and his team was amazing. I'm so thankful we had him to help us coordinate his care. My Dad was suffering from heart failure and dementia and we needed help fast. Marc stepped in and got things under control and in the process became a trusted friend to my Dad. It was a very stressful time for our family and Marc and his team helped make it manageable. My Dad passed away after 1 year under his care while on hospice at home. We still had Marc and his team helping every step of the way. My Dad loved his caretakers and was so grateful for their care. Marc even officiated at my Dad's funeral and helped us organize it. His caretakers were there too and one of them even sang at the funeral. I highly recommend Marc and his team!" read more

Cerna Homecare has been providing caregivers for my mom for almost 2 years now. We are very happy with all the caregivers and we really appreciate the extra effort that Marc F and his assistant Francine provide. We recommend Cerna to all of our friends and family. read more

Wanted to post on such an outstanding job Cerna has been doing for my Father. The Cerna staff and care takers are the best in the business so professional and helpful. My Dad has never been so happy with all the care takers they really go out of there way. The office staff has been outstanding as well Mark has taken such great care off all the paper work and billing issues have been perfect. When you think of care takers Cerna is top on the list you can not find a better group of people to care for your love ones read more

When my grandpa had a stroke Cerna stepped in and really helped us figure out the plan from A to Z. Good company Good people read more

Chose this company to care for my mother who can't walk and my father who just had hip surgery for a broken hip and was in a wheelchair as well. They FORGOT to send a caregiver out when scheduled and left my mother at home helpless until I could come to her aid. We did utilize two different caregivers from this agency and they acted like they didn't know what to do and I had to show them how to transfer my mother from wheelchair to toilet. Also the caregivers sent out were unsure of themselves and just sat in a chair doing puzzles or looking at their phone the whole time. Do NOT use this company if you care about your loved one. read more

When my mother was first with Cerna, they did everything to help her. She was a difficult case in that she was not sleeping and she was quite agitated. Then one of the senior managers swooped in and in less than 30 days, fixed the problem. By getting her to a better neurologist, he facilitated change in her medication. As a result her sleep and anxiety significantly improved. She became a functioning individual who began enjoying life again. She now attends exercise classes and is involved in other programs which Cerna helps her take part in. I do not know what I would do without the help of the Cerna staff. They are not into labels and they never say that my mother has Alzheimers. They tell me my mom is doing better or she is having a bit more difficulty. Then they come up with a game plan. That is what makes them unique. My family is happy with them and I personally am very thankful for having met Nick Payzant and his team. read more

Laila - has done so much to assist us in caring for our Mother. As a lot of you know this is a scary time in your life. We have been taken care of by our parents and now we have to find the best care for them. Laila works with us to ensure we are getting the best care for my Mom and her condition. She has give us top notch team members that help us recognize and suggest things we can do for my Mom........I should have written this months ago but got busy....Cerna it tops in my book .......... Saundra and Lisa read more

I have personally worked with Cerna Homecare for many years and have found them to be professional and extremely caring, not to mention very accommodating to the families that I refer to them. The OC rep Catalina Elwell is beyond amazing and will go OVER AND ABOVE to make sure every family has their needs met. They also provide transportation and case management which sets them apart from other agencies. read more

laila at cerna has been wonderful. she has helped my mom through a difficult time and has been very kind. my dad was at times not the most pleasant and she handled it with class. i appreciate all she has done for them and so does mom. i would reccomend them to anyone finding themselves in a situation needing help like this. thank u laila read more