Strongly Recommended!
Ceramic Pro Concord (EXCLSV)
Service: Installation of PPF to the front fascia and entire hood.
Vehicle: 2024 Nissan Z
Just had Paint Protection Film (PPF) installed on my vehicle's front fascia and entire hood. I must say I am extremely pleased with the product and service!
In Summary:
- Customer Service: A
- Competitive Pricing: A
- Facility: A
- Workmanship: A-
- Staff: A
Customer Service: From my initial info call, Jenna was very pleasant and extremely helpful and knowledgeable. This service continued when I finally decided to bring the car in as I talked with Angelique. As my main POC, Angelique always kept me updated on status. Angelique has great customer service skills as well as a great understanding on the process, not to mention a great eye for quality inspection. She was instrumental in providing very competitive pricing and stands by their quality products and services.
Facility: Easy to get to with nearby freeway access. The facility is clean and professional. It is fairly large with a nice front lobby and viewing area, allowing you to observe while work is being performed on you vehicle. Complimentary WiFi is available as well. Staff offers coffee and water while you wait.
Workmanship: The only reason why this got a A- rating (vs A) is because there were a few blemishes observed during the initial pick up. Understandably, as this was their first experience with a new generation Z. That being said, there is a re-inspect / touch up after a 2 week period that's performed after the PPF has settled in. Not to worry, they put their best technician, the "Mac Attack" to address the issues. He was very transparent in our communication, expressing challenges and proposed techniques to address the issues. At the end, Mac did an awesome job and totally met my expectations. He pays attention to details and has that quality mindset. Also, included is free paint touch up as long as you provide the touch paint with the matching color code. Also, there was never any push back from either Mac or Angelique and were totally understandable and aligned with any of my concerns.
Staff: Every staff member I interfaced with were extremely pleasant, friendly, knowledgeable and professional. Jenna & Chris were very professional and informative and special shout out and a big thank you to Angelique and Mac for making it right! Can't forget Hessy who thoroughly cleaned the car inside and out and not just the areas being worked on. After performing the services, the car was basically detailed out upon pickup.
I recommended a friend to Ceramic Pro to have ceramic coating applied, and he was extremely happy as well with the service.
If you want quality service at competitive pricing with a friendly and professional staff who stands by their product, then I highly recommend Ceramic Pro Concord (EXCLSV)! You can tell customer satisfaction is a priority there!
V/R,
Lonny read more