I could not believe the horrible service I just received. Please do yourself a favor and do not do business with this company. I am a small business owner and was interested in pricing for phone landline, fax land line, and a 1800 #. the price I was given seemed high. So I called back to get a price for a fax land line only. The individual I spoke to informed me the price was actually more than I was previously quoted for a phone land line, fax line and toll free line. He then tried to upsell me to include internet. Unbelievable dishonest shady company- go elsewhere! read more

What a disappointment, had CenturyLink for years, moved to a new build home, we had scheduled 2 months out for internet hookup for the move in to new house and after 2 days and a high priority case from the missed date.. we know first world problems from the haters..... Still no hookup and the high priority came from a so called supervisor..... still waiting for hookup 2 days after the original hookup, with the dipshits answering the phones it's a matter anybody uses your service, HELLO COX. 0 stars it made me select a star....remember we pay them for service.....if anybody from CenturyLink reads this shit look me up in AZ, OR RESPOND TO THIS POST. BUT guess it doesn't matter because the sheep will stay pay you monthly?Come up with something good, but we see COX INTERNET AS ARE NEW BEST, PAID FRIEND! read more

After years worth of reliable service at a good value, the last 12 weeks have been a disaster with CenturyLink. It has gone down for 30 hours at a time. When you chat with their pathetic chat support, you get runaround answers. You get mumbo-jumbo, lies, different answers all the time. They say somebody severed the line on a Saturday with nobody working. They say their servers are dying and I ask if they don't have a proactive replacement program. No answer. The rest of the stuff is just run around disrespectful Liza detail. This is clearly dying business read more

Our internet drops almost daily. Our landline is almost non functional most calls go to one ring then disconnect. The static on our landline makes it impossible to hear the other party. Our service call never showed up. Unprofessional customer service and beyond subpar internet and phone service. I would not recommend this company to anyone. read more

They are by far the worst phone/internet company. In rural FL we have few choices. They are difficult if not impossible to get in contact with. When you get through they have no idea how to help you unless you fit into their script. When service people come out they have no clue what they are doing. They don't follow up on their promises. As soon as I can get another provider in this area I will drop them. read more

By far the worst customer service I've ever had with a company. I purchased my service in November, 2017, so mind you only 4 months ago. I tell your customer service rep that I do not need a new modem, that I already have one purchased from being a previous customer with you and you tell me one of your techs will come out with a new one anyway, just in case mine is outdated. Well, my modem was just fine, which your tech confirmed, and he leaves with the new modem. However, I'm still getting charged a modem lease anyway. After having 5 days of service, you guys choose to bill me but I'm not aware of it because I was told I would see a bill in 30 days. So because I had no idea you were billing me so soon, you guys charge me late fees! I call to correct the above issues and another rep tells me you charge all of your customers one month in advance for service but you promise all sorts of things, like refunding my install fee, my late fee and even sending me a $100 gift card for all my troubles. Mind you, I wrote down reference numbers for each of those too but apparently those mean nothing. Fast forward to today, after several phone calls that shouldn't have ever needed to be made, I'm still calling about the monthly modem charge. In the end, I'm called a liar and told that they have it on file that I'm leasing the "new" one so sorry not sorry is how your customer service handles it. I don't like to make mountains out of mole hills and I try to be as polite and cordial as I can be but you can imagine how frustrated I am at this point and don't need attitude from your customer service when they're the ones who keep screwing things up! Oh by the way, never got the $100 gift card that was promised either. Shocker!!! I'm absolutely done with your company, you were never this bad before but obviously your only concern is money and not your reputation. read more

Terrible service! Took weeks to get scheduled for installation, but they of course pre-charged me. Then had to reschedule installation twice and they no-showed BOTH times. When I called the last time, they told me they showed no record of the installation date as though that were my issue. Over a month later, I still don't have internet! They were not helpful, did nothing to try to rectify the issue and it seemed like there was no communication of past contact. I dislike Cox, I feel like they have a corner on the market and charge too much, but after this experience, I am gladly calling them to get my internet services - they are always helpful and fix any issue and in a timely manner. read more

CenturyLink you are garbage! Garbage internet I tell ya. I pay for 30mbps, speed test shows 1 to 6 mbps...... 2 different techs have come to the house and neither could fix the problem. That's because you can't fix garbage. Garbage, garbage, garbage. read more

I can say after living at several addresses where this company was the only option for internet service, they are horrible. The internet was always slower than the rate you're billed for. Randomly your rate will get increased. Want to talk to the customer service? You'll wait forever and they will not help, often when they have resolved an issue, that issue magically is unresolved on the next billing cycle. I feel that we should be billing these fools for the amount of time that that is spent wasting on customer service calls. The worst service, the worst customer service. Centurylink sucks hard! read more

I only put 1 star because I had to so I can give a review. If your looking for internet DON'T LOOK HERE! You mightiest well get your money, and throw it out the window. It's the WORST service ever!!!! They told me I could run a small business with my service. Nope not the case. Look somewhere else if you can. I called complained, trouble shooting, nope nothing work read more

This company deserves a -100000000 rating. Customer service sucks. I opened an account one day and cancelled it the next day after no service came through and no repairman showed up. They are still billing me for $40.00. I can't get through to them to change this. They are absolutely incompetent. I guess my next step is a lawyer or small claims court. I am not paying for services never rendered. read more

I have had Centurylink for 3 years. I've paid $30/month for 50mb speed. I've been happy. Today I visited my father to learn that he switched from Cox to CenturyLink. My father is old and has a brain injury in which he doesn't think well for himself. Apparently, CenturyLink set him up with a system that would power a shopping mall, and he was told that is what is necessary. He is paying ridiculous amounts of money to them for services that aren't necessary or being utilized. read more

They don't honor their rates and speeds. Their 60Mbps for a lifetime of $45 a month was downgraded to 40Mbps cause it's not provided in my area but I'm still paying the same $45, on top of that, the speed I'm getting is less than half of 40, lower than 20 even... 17 is what I got, 7 on my PS4. http://www.speedtest.net/result/7680461934.png Wait time for support was supposed to be 10 minutes, going on 30 now... if this internet wasn't my only choice here, I'd get something else... read more

Not off to a good start with this company. To have my installation done, I have to be available for 12 hours, at a cost of 99 bucks. No 2-4 or 8-10 window. Not surprised they have such terrible reviews. After installer arrived he told me they could not give me what I ordered. Told them not to bother. read more

I was with cox for over 15 years and decided to go to CenturyLink prism. Sales representative came to my home and gave me a sales pitch after I said I love sports. First level would be excellent she said all sports NOT! And no guide given for channels which I was to have. Told installation guy would have one for me NOT! Called customer service and was told they would mail me one NOT! Called customer service again and spoke to a supervisor and was told to access it online! POOR customer service, I wish I never left cox!!! May go back!!! read more

As someone who works in the service industry, I never wanted to write a Yelp review. That being said, this review is necessary, because it is a warning to anyone considering CenturyLink as a service provider. Do not do it. After previously being a Cox customer and being in an area where only CenturyLink was offered, I was pigeon-holed into having them as my internet provider. My initial promotional price was $40/month, and that only lasted a few months before they jacked it up to $75/month without telling me in advance this would happen. Fast forward three years, and I just received a bill for $225, and they insist that I pay the entire amount, despite the fact that customer service told me they were restoring my monthly rate to around $40/month. Turn and run, unless you enjoy being on hold for hours at a time, being refused a conversation with a supervisor multiple times, and being robbed of all your money. read more

Internet horrible. Customer service horrible. After 2 1/2 hours of being sent through four departments, they tell me that "the dept. that can help me is now closed. Call back tomorrow at 8am." Save yourself... run to Cox! read more

If zero stars was an option I would put it. They have screwed up my billing for the last 18 months. I have my monthly call to century link every month!! It always takes 2-3 hours to get it resolved and at the end of the day it's never resolved. Stay away from this company with everything you can. You will just get tossed around from department to department and they all say the same thing. Ok we're all taken care of now and moving forward everything will be all set. Why why why!! It's never set, never accurate, and they are so huge that they just send you to collections and it takes days and hundreds of emails to try and get it correct. I'm still sending back and forth calls on an account that is over a year old!! Please do your self a favor and stay away read more

LIARS That should be the headline of your company, not Century Link. When we signed the contract 1 year ago, you never told us you'll raise the price double after the promotion is over. Any sane person would refuse that, but of course you're hiding that from customers. Otherwise no one would want you! Your Internet speed is ridiculous too. I expect to be able to use it since I'm paying now $78! But you know what?? The connection drops every 10-20 minutes and sometimes it takes forever to open a browsing page. Because you're slowing down the speed, don't you? All the money goes into your pocket, and we get the slowest speed on the market. I cannot wait to be done with you, Century Link! I hope dearly that you'll go out of business and not be able to rip off so many people. read more

This is BY FAR the worst internet company I have ever delt with. When I first got my century link router, the guy that came to set it up just left it in front of my door with a sign next to it saying "sorry we missed you". This would be fine if I wasn't home, but I WAS home. They didn't knock or ring the bell. This being said, I paid for century link for 5 months without my router working. When I finally called centurylink to cancel my account, I thought it would all be over after I sent in my router. I came to find that they were still charging me for 3 more months which cost me 90 credit score points. I called centurylink customer service 5 times and every time they would say "let me talk to my manager" and would hang up on me. Needless to say, I'm never ever using centurylink again, I would rather be without internet. read more

AAAAAAAAAAHHHHHHHHHHHHHHHHHHHHHHH.....Why did I ever go with these idiots? They are a complete scam. their internet is the speed of dial up. So...if you want, just forget about the internet and go back to the days of fax sounds and pictures to upload in 30 minutes. Why didn't I read these reviews????????????????????????????????????????????????????????????????? read more

Worst company ever. Do not have business with them. Internet speed is slow if you get 60 mbps you'll end up with 40 or less if you get the 100 mbps you'll end up getting 70 or less. read more

AWFUL foreign customer service. I'm not going to waste more hours of my life describing the HELL of dealing with CL. AVOID!!! If you need to change an address or god for bid, you lose your WIFI...WORLD OF HURT! read more

We were looking to cut the cable after every year being hit with price increases. We were paying 200USD for cable TV and internet. When we wanted to just have internet, at a reasonable speed for our needs, it would still cost 89USD plus taxes and other fees. After finding out that most of the channels we watch have digital signals that can be captured free with a high quality antenna, and a capable receiver, turned off our cable service. We signed up with CenturyLink for up to 40mbps price for life/no contract/ month to month plan that was on sale for 45USD and rented a modem for 10USD per month. Our bill is just under 56USD per month, automatically taken from our bank account every 30 or so days. I did have a bit of trouble getting customer service after the system kept dropping. What was found out was that the phone cable they sent us was faulty. We happened to have one, and used it. After calling customer service again, and waiting for 20 minutes, they re did the remote test and everything was good. After running a ping/speed test, we find that we get what we paid for and just a bit more after the fix. Today the new cable came in but we see no reason to change what we have. If CenturyLink improved the time it takes to get a customer service person on the line, they would be the best. read more

Literally amazed. 13 days to send out a technician to hook up our new Internet connection. Believe it. Couldn't get Cox in our condo building unfortunately, so we're stuck with Century Link - some of the worst customer service I've ever experienced from a service provider. The only saving grace - the folks on the phone were very nice... Albeit useless and unable to send out anybody to help us out earlier. Truly amazing. read more

CenturyLink - Internet Service Providers Near Me - Tempe, Arizona

DO NOT USE CENTURYLINK AS YOUR INTERNET SERVICE PROVIDER!!! ***Expect a Better Business Bureau filing from me for their practices...*** I understand I'm not the only one they need to service but the run arounds, lies, and charges are unacceptable. My girlfriend and I just moved to Tempe at the beginning of the year and my worst complaint is how Centurylink service is. I can agree with most of the other one star ratings that people gave. First, we were billed for a month that we didn't even have internet setup for. If you're lucky enough to get through to a representative, be careful for a run around. We come to find out that internet wasn't even turned on in our apartment complex. (technician came out and he said that he has never serviced our apartment complex). Second, they claim they have internet speeds up to 40/Mbps, but when you actually run their own tests you as a user are only getting 20% of that speed. This was confirmed by their online tech support who viewed the speed on their end. Third, you will be spending at least a couple of hours trying to reach a representative who, 4 out if 5 times, have been outsourced to a different country. Fourth, my girlfriend WASTED her day waiting for a technician to come by (4 hour window in the middle of the day 12-4pm) only to find out that the technician is running late (it would have been professional to get a phone call saying they will be late) to when talking to a representative to complain about it, that they said, "you have no appointments for a technician to show up"!!! WTF!!! We are new to the AZ area and so far Centurylink was a HORRIBLE DECISION. The only reason why we got it was bc direct tv had a bundle special going on. (Direct TV's service is amazing an on point with getting their equipment into the apartment and setting everything up) read more

I have never been so disappointed in a company. I have been with them since they was Mountain Bell 2.5 hours of being transferred and disconnected 4 times "accidentally" Very rude service, last time I was 'disconnected' called back and of course..they are closed..Nothing was taken care of and nobody taking responsibility for anything. They have gotten so large, they dont know what customer service is, because...what is "one customer" leaving hurt them!!! They only got one star because I had to give it, in order to leave a review read more

this company is horrific. for 40 days my internet barely worked. i called and called and called. i told them that my business and livelihood depends on internet. so they disconnected my service and re-hooked it back up. they said i would have my internet back by the evening ((7:30pm)). it is now saturday and i dont have any internet. PLEASE LOOK ELSEWHERE, this company is falling apart read more

I had Century Link in my first place in Phoenix and since I purchased the modem I decided to keep with Century Link when I moved. The customer service was decent but the internet (that's all I signed up for) was slow and I would lose service frequently. I signed up for internet and long distance phone for my new place. The reason I signed up for the phone is because it was cheaper. Internet alone was 85 and bundled with the phone it costs 65/mo. I don't watch tv and didn't want the tv service so to save twenty dollars a month I took the unlimited long distance with the internet. Since I've moved in December it's been a nightmare with Century Link. They charged me for a new modem that I already had as well as charged me for renting a modem. They insisted that they had to send me a new one because it was their policy and if I didn't need it to send it back. They said that I could 'refuse' it when it came or take it to the post office. I didn't understand why they 'made' me take it. I returned it to a CL retailer and the woman said that they didn't need to send me one if I already had one. When the bill came the charges for shipping and handling of the modem was on there along with the charge of the modem and they wouldn't deduct it right away. They said that it would come off of my Feb bill. I had to pay for a modem that I didn't need as well as other misc charges and now that I have the Feb bill I see that once again nothing has been deducted. Since December I've logged in 4 hours with CL trying to fix the aforementioned issues with the billing. I'm looking at more time because my Feb bill is 542.00. The high charge is from the unlimited long distance. I signed up for 35/month unlimited long distance and received a 542.00 charge AND still no deduction from the shipping and handling, modem, linebacker service and a 30 dollar credit that I was promised for putting up with 'the hassle'. The WORST internet/phone company ever! I'm in search of another provider. So not looking forward to calling and logging in another hour to try and straighten this out. I do not recommend this company what-so-ever. Steer clear! read more

Century link is literally the worst internet service I have ever encountered. Their customer service is terrible, half the time the representative doesn't comprehend what my issue is, they send a tech out who doesn't do ANYTHING AT ALL and then charge you $80 for it even after they say there will be no charge, and then they more than double the price after your contract is up, giving no option to sign another contract and get a decent deal. Who in their right mind would ever pay $75 per month for DSL INTERNET!? It is insanity and I hop you go out of business. read more

If I could give negative stars I would in a second. Century Link is an absolute garbage company. I own a business and have been trying to transfer my service to a new location for a month now. I've had my business number with Century Link since 1995. They blew me off 4 different times on an install and then when the technician finally showed up, I was told it would be costly and time consuming to set up my service at my new location. So, I have been trying to port my business number out to a new service provider now for two weeks, just to find out Century Link inactivated my account without my authorization, and put a freeze on it. So, it essentially cannot be ported out without reactivating the number through a new account set up. I Have spent countless hours on hold with their sub par customer service reps and have literally gotten nowhere with resolving this issue. I have reported them to the FCC and am now pursuing legal action for lost revenue. I would not use this company EVER. Any other service provider would be a giant step up from Century Link. read more

I wish I'd never heard of this company. Got all kinds of promises when I asked about rates and services. I was told that satisfaction was 100% guaranteed, including installation charges. First bill came and there were several undisclosed charges that doubled the rates they promise to get you onboard. So when I called to cancel, and asked for credit for two weeks worth of charges, was given a canned spiel about how the first tech was ill-informed and shouldn't have made promises about credit for dissatisfaction. They're apparently so used to this that they have a canned spiel that refers you to a printed order that forms the "real" agreement. Of course that agreement is full of exceptions and exclusions and all sorts of fine print that means you owe them big bucks. AVOID THESE SCAM ARTISTS. Go with any of their competitors. At least they don't have hidden policies to fleece their customers. read more

Customer service is horrible. Call center out of country. Use any other provider available. Billing changes monthly. No consistency. read more

Centurylink, well I spent 7 hours during a few weeks trying to get the service I needed as I did not get the long distance that I ordered. I was passed around to more than 10 people and even given a number to call that was no longer in service. The employees were nice, but I think the management of the company stinks. The only reason I subscribed to this company is because I had no other option than the smart phone, big tech industry and that is worse. I think Centurylink needs new management as I do not fault the employees who are probably overwhelmed and are probably given no say in how the company is to be run. read more

Centurylink internet is very bad. Can't stream video or open pictures on Facebook. Do not go with these guys save your self time. read more

I explained this to probably ten people over the phone yesterday but it is worth putting in writing. I have been with Century Link for over four years now. I called in May 2018 to see if I was paying too much for internet. I was paying 100 dollars a month for 30 mgb of internet. You told me that was way too high and that you would lower my monthly payments to 53 dollars a month and give me 60 mgb of internet. You also sent me to your loyalty department (since I had been paying exorbitant monthly payments....I essentially paid Century Link for a year and a half or nothing at high the speed of the internet). The loyalty department gave me a 3 month credit. I thanked them and asked over and over "So, I don't have to make a payment for the next three months?" (May was included in this making my next payment in August. Then, at the beginning of September 2018, my service was shut off. Century Link said I owed 200 dollars. The credit was not put onto my account. I spent five hours on the phone with Century Link yesterday only to get a response of "We can take the 18 dollars off of the final payment....". I was transferred for the (not exaggerating) 17th time that day to another person (who was lovely). I had to explain my story for the last time. I finally said in a direct tone "I will pay you 60 dollars right now to get service on and erase those previous payments from June and July which you promised me. That is seven over what I owe you for the month. If you cannot give me that, I want to cancel service immediately." The representative put me on hold to speak with her supervisor. It was the only time I was on hold for less than 20 minutes. She immediately told me "I'm sorry Mr. L but we cannot do that." to which I immediately answered "Then I need you to cancel service for me." She did. The final representative I spoke to was excellent. She was understanding and truly cared about my plight. I will gladly pay what remains of my century Link bill and go somewhere else just to never deal with Century Link again. A few things that drive me crazy: -After four years of service and partnership with Century Link, why back-door me on a deal only to give me the run around for 5 hours to only infuriate me to the point of cancelling service? Is that what my business is worth to you? 200 dollars? 4 months (or 2 from back in April) of service? Is your company in the red or bleeding that you need 200 dollars from me immediately? -I know nothing of internet service. As disappointed as I am with you charging me 100 dollars a month, you could have just lied to me back in May and continued your amoral business practice. I would have kept paying it. Instead, you lower the price and then blindside me with a 200 dollar payment and no service. -I understand I'm not a customer. I understand I am just a number to you. However, after only two years of service, I know plenty of people that get free stuff from their internet/cable provider. Sunday Ticket, Showtime, free phone line, etc. Those end up costing upwards of 200+ dollars. They are unscrupulous at best and Machiavellian at worst. I'd put more but I must go in....the fog is rising. Au revoir Century Link et bonne chance à tous ceux qui les choisissent. read more

CenturyLink's website was blocking me from updating my credit card information, so I called them. First hold was 40 min....then I got Leslie who said she had to talk to her "financial dept." and put me back on hold. 55 minutes later a new person, Alex, came on...had no idea what Leslie was doing...had to start over. After 3 1/2 hours, I'm still not sure if they made this simple update to my account. And no apologies or explanation from them. I'm going to be changing my Internet and phone services to someone who actually gives a damn about their customers. read more

So this company lied to our faces about pricing per month for our small business phone lines. the customer service is horrible I'm just not sure how they are getting away with bold faced lies. What kind of business model is that? Lie to get customers and then go back on what you've said.... read more

If there was a MINUS a star, I would check that. This company has the WORST customer service reps! I received a mailer telling me I could double my internet mbs for $55.00. The first person I got on on the phone was very unfriendly and kept asking me for my "authorization code". I kept asking her what that meant, she just kept repeating it so I hung up and called back. The next rep I got sounded like she was still lying in bed half asleep. She was slurring her words and sounded like she was on drugs. I even asked her if she was awake! She asked me for the last 4 of my SS# which is what the first rep was trying to ask! She then told me I could do what I was asking but then, wait..... no, I would need a NEW modem AND a tech to come out at the tune of $100. Keep calling back and each rep will have a different story. Ridiculous company!!! read more

Trying to work from home and my internet keeps going out. That kicks me out of my company's server and I have to start all over again. This happens many times A DAY! They said it was my modem and they would overnight a new one. 3 days later I finally get it (keep in mind, I'm still working from home). when I called about a credit, I was refused. I get it all plugged in and configured and it works great...for a couple of hours. When I called back for the 5th time to try and resolve this the gal told me she couldn't look up my account by my name or address. I don't have a phone so I don't have that memorized and I have autopay set up so I don't get a bill. When I told her the last 5 people I've talked to was able to pull it up using my name she hung up on me. At this point I have had to call too many times. Next time I call will be to cancel after I get set up with my new provider tomorrow. It's one thing to mess with my Netflix, but it's a whole new deal when you are messing with my job. I am lucky to have one these days and I will not tolerate this in anyway, shape, or form. A coworker told me that it's on the news that the issues they are having will not be resolved until next year (4 months away). Good luck to you all. read more