Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

In my part of Utah County you get horrible speeds with the phone company or pretty fast download,…read morebut horrible upload with the cable company. Plus, they charge an arm and a leg for it. Utopia finally came to the neighborhood and I could not be happier. They installed quickly, and the service has been flawless so far. There is a large selection of ISPs available, but most of them are suspect in my mind. XMission is the only one with a total usage cap. However, even as a heavy user I've not hit it. By having the cap, it's easier to handle people who abuse the bandwidth setting up spam servers or torrent servers. They are also the only one meeting state of the art security standards like SOC2. Back to Utopia. It just works. I have 250Mbs up and down. That allows me to do full backups of my home to the Cloud. I could never do that with the pitiful upload speed the competition has. Plus it's far cheaper.

I came home today to find that a corner of my yard had been dug up and opened for what I understand…read moreis a UTOPIA installation. What concerns me is that no one contacted me beforehand, left a notice, knocked on my door, or otherwise informed me that work would be taking place on my property frontage. I had seen crews working across the street to provide service to new neighbors, but I had no idea that work would also affect my yard. When I spoke with the workers, I was told this is the only access box on the street and that if additional neighbors request UTOPIA service in the future, similar work may need to be done again. In addition, the work area has obstructed access along the sidewalk. We have small children in the neighborhood who regularly ride their bikes, scooters, and play along this route. Today, the excavation and equipment created an unexpected obstacle and safety concern for children and pedestrians using the sidewalk. As a homeowner, I believe residents deserve advance notification when construction or excavation will impact their property, even if it is within a utility easement. A simple notice would have allowed neighbors to plan accordingly and be aware of any temporary disruptions or safety concerns. I would appreciate an explanation of the notification process, what steps will be taken to restore the area, and whether residents can expect additional disruptions in the future if other homeowners request UTOPIA service. In addition to the pictures from this afternoon... I have posted a picture of what utopia could do in the future to protect homeowners and children and community people from getting hurt Thank you for your attention to this matter.

Trust me: ask for Carlos…read more I spoke with two reps and was on the phone for 2+ hours each. They said there was NOTHING they could do to get my wifi on. Ridiculous. I waited 3 days for a callback. Never got the call. I called in, really upset and Carlos answered. He helped me log in and simple turn my wifi switch to "on" lol. Why the other reps could not figure this out and left me wifi-less with no solution? No idea. Horrible experience until Carlos.

We opened a new office warehouse near the Provo Airport…read more Our Google Fiber has been up and down several times a day. We are having a hard time running our warehouse and business. I have talked to several people and they say a Tech will contact me. It's going on three weeks with poor service. Anyone in the Provo Area have a recommendation for a good high speed network?

We enjoyed Dish when we were doing cable. We did another cable company with a great price, but…read moreonly for 6 months, then the price went up. Dish was pretty good, and every once in a while they will give you some of the pay stations free for a week, probably as a teaser. I was able to save a number or movies to an external drive, and had a great legal, time delayed recording collection. Alas, we are ROKU people now, and those movies only play on dish stuff. Had a number of edited Rs as well! Decent for the price.

Scammers in a nutshell…read more Dish One Satellite sends their representative to your door to see what companies you are using and then try to sell you a cheaper package. The package they offered me would have been fine if they had fulfilled their agreement; however, they have yet to provide the services the rep promised. My rep was Sam Parks so if he comes to your house do not take any order from him as he does not and will not follow through on anything he promises you. This review is only for Dish One Satellite and Mr. Parks -- it has NO reflection on Dish Network. I have not had any problems with Dish Network.

Jeff, in the Orem, Utah store will lie to your face and smile. Went in to check about the $40 plus…read moreincrease per month for 2024 and the $40 plus increase per month in 2023. Jeff, the customer service representative said that wasn't true. He said the increase was only $8 from last year! Then I pulled out the bills and he could not change the subject fast enough, accusing me of talking about increasing in 2002 and 2003. where do they get these guys. Bottom line he would not do anything for me! Slight $10 reduction a month. Imagine a company that bills loyal older customers much more than newer customer? How do they stay in business with that business model and such disregard and disrespect for the customer. Starting to check out options-Google and DirectTV SOUND like significant savings!

This store is so helpful, but this company is the most garbage company to work with. they scam you…read morelike crazy. luckily these employees are helpful. but don't waste your time with comcast.

I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!