Associates were very friendly and helpful. We were in and out with a new phone in no time at all.read more

I wasting my time going down there for nothing . I am trying to merge two phone into one . They…read moretold sorry . They couldn't help me . This is why people don't like going to cell phone store .

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

I came home today to find that a corner of my yard had been dug up and opened for what I understand…read moreis a UTOPIA installation. What concerns me is that no one contacted me beforehand, left a notice, knocked on my door, or otherwise informed me that work would be taking place on my property frontage. I had seen crews working across the street to provide service to new neighbors, but I had no idea that work would also affect my yard. When I spoke with the workers, I was told this is the only access box on the street and that if additional neighbors request UTOPIA service in the future, similar work may need to be done again. In addition, the work area has obstructed access along the sidewalk. We have small children in the neighborhood who regularly ride their bikes, scooters, and play along this route. Today, the excavation and equipment created an unexpected obstacle and safety concern for children and pedestrians using the sidewalk. As a homeowner, I believe residents deserve advance notification when construction or excavation will impact their property, even if it is within a utility easement. A simple notice would have allowed neighbors to plan accordingly and be aware of any temporary disruptions or safety concerns. I would appreciate an explanation of the notification process, what steps will be taken to restore the area, and whether residents can expect additional disruptions in the future if other homeowners request UTOPIA service. In addition to the pictures from this afternoon... I have posted a picture of what utopia could do in the future to protect homeowners and children and community people from getting hurt Thank you for your attention to this matter.

The technicians that went to my mother's house decided that it would be smart to drill through the…read moresewer main to run fiber.(This service was for my mother's neighbor by the way)she goes with Google Fiber because it's Google Fiber and has a much more secure infrastructure. As an electrician I just can't for the life of me figure out why that would ever be a good idea. There was sewage leaking through every faucet, drain and toilet.. spraying up onto the air!! This wasn't just her sewer main but also their client's! So apparently their practices are most likely shady and against code. (Classic lazy Utahn business tactics.) My mom had to go stay in a hotel which she couldn't work in due to needing her Internet at home to work. She lost days of work, sleep and had the stress of her house being covered in sewage! I'd say literally go with anything else.

Google reports no outages on the phone and on their websites but their customers say otherwise…read more.. The tech that came out really tried to fix it, but in the end, there's nothing much they can do unless Google fiber gets their stuff together. My phone struggles connecting, my PS5 hardly runs online games, the TVs struggle connecting... we pay for enough coverage for the entire house, but yet, it doesn't. Yould think a company as big as Google would have the best internet and the best customer service... but it unfortunately doesn't.

We opened a new office warehouse near the Provo Airport…read more Our Google Fiber has been up and down several times a day. We are having a hard time running our warehouse and business. I have talked to several people and they say a Tech will contact me. It's going on three weeks with poor service. Anyone in the Provo Area have a recommendation for a good high speed network?

We enjoyed Dish when we were doing cable. We did another cable company with a great price, but…read moreonly for 6 months, then the price went up. Dish was pretty good, and every once in a while they will give you some of the pay stations free for a week, probably as a teaser. I was able to save a number or movies to an external drive, and had a great legal, time delayed recording collection. Alas, we are ROKU people now, and those movies only play on dish stuff. Had a number of edited Rs as well! Decent for the price.

Scammers in a nutshell…read more Dish One Satellite sends their representative to your door to see what companies you are using and then try to sell you a cheaper package. The package they offered me would have been fine if they had fulfilled their agreement; however, they have yet to provide the services the rep promised. My rep was Sam Parks so if he comes to your house do not take any order from him as he does not and will not follow through on anything he promises you. This review is only for Dish One Satellite and Mr. Parks -- it has NO reflection on Dish Network. I have not had any problems with Dish Network.

They have a nice waiting room and helpful people, but if you going to sign up for comcast be…read moreprepared to be here a lot! I am not a fan of comcast and will most likely be canceling because the helpful people are in the store. Don't even bother calling support because you will just want to pull your own hair out.... I just wish that I would have went with direct tv or dish before I had to deal with so many head aches!

Jeff, in the Orem, Utah store will lie to your face and smile. Went in to check about the $40 plus…read moreincrease per month for 2024 and the $40 plus increase per month in 2023. Jeff, the customer service representative said that wasn't true. He said the increase was only $8 from last year! Then I pulled out the bills and he could not change the subject fast enough, accusing me of talking about increasing in 2002 and 2003. where do they get these guys. Bottom line he would not do anything for me! Slight $10 reduction a month. Imagine a company that bills loyal older customers much more than newer customer? How do they stay in business with that business model and such disregard and disrespect for the customer. Starting to check out options-Google and DirectTV SOUND like significant savings!

I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!

Service is pretty solid I get a constant 850 to 900 mbps, customer service is hit or miss over text…read moreor email which is a lot more convenient for me most of the time because of my busy schedule which has been a lot of the issues lately i have been charged an late fee every month for the past 3 to 4 months because they don't get my texts nor emails which they said it should be fine to do for payments schedule which cant be moved to the date i want because of their billing company ? I have been with them for over 4years now and one of the first fiber members in Utah county the value of the fiber internet keeps me around! But communication could be so much better utopia as well or i would of left months ago .....

Apparently this company is run by 20 year olds with little training and zero customer service…read moreskills. When things don't go exactly as planned, it is very poor policy to blame the customer. Intellipop doesn't seem to understand this. There were communication issues with this company and because I didn't respond exactly how they thought I should, they had to explain to me how it was my fault. This is exactly how a Gen Z would think in this day and age and not surprising. The owner of this company should teach his/her "kids" how to properly respond to customers in a way that makes the customer feel good about working with the company. If you have a choice to make regarding providers, I would recommend that you look elsewhere as I am doing after being let down by this company.