TDS Internet is easily the worst internet service I've dealt with. The service itself is…read moreunreliable, with frequent outages and slow speeds that make it hard to do anything online consistently. Customer service is just as bad. When you call for help, you're stuck on hold forever and then given the same basic troubleshooting script instead of any real solution. It feels like they don't actually care about fixing the problem. For what they charge, the quality of service is unacceptable. If you have literally any other option, I'd recommend avoiding TDS.

The installation of my first sign-up for TDS was smooth and timely and the service person was very…read morenice. I've had the service for a year and a half now and this is the worst Internet streaming cable company I have dealt with ever . please fix your problems or you should be shut down as a company . Every day, I lose service, a minimum at least five times or more where I just have circles on my screen.. I have never been so frustrated with the company service as I am with TDS. They say they're putting new optics down. The people I know with new optics are having the same problems.. at least when I had the old cable, I didn't have this problem. Maybe my Internet went out, but at least my television still worked.!

I've used their service for 11 years and have NEVER had a bad experience. Their customer service…read moreand support is "top drawer" and it's a bonus to be able to speak with an actual human when calling! I recently switched to their "fibre cable" service and the installation went very well. The technition was competant, polite, and professional.

I live up Juniper canyon in PLA2. I have done a lot of controlled internet tests on their 25/5 plan…read moreover the past months. Everything works great besides peak hours between 6pm and 930pm. Their internet goes down the drain during these hours. On average I see my speeds drop in half and sometimes lower during peak hours. The other disturbing thing is, during these hours Im seeing bufferbloat with an increase in latency during downloads, even when I connect my PC directly to the dish. This tells me that there is a bottleneck happening during peak hours and their networking hardware cant handle the throughput. I know I am on a new system and have been told that they are not over superscribed and they don't have many people on this node. Knowing this I fear whats gonna happen when more people do get on this network and they don't fix the currently situation. Prinetime tells me they do not see any problems.

I Wish I Had Found Webformix Sooner…read more I recently moved into a new home in Bend, Oregon, and signed up with an internet company I had not heard of before: Webformix. I only wish I had known about them sooner. They ROCK. The speed and reliability of the service are the best I have ever encountered. The internet itself is excellent, but what really sets Webformix apart is the company's GREAT attitude toward service. The staff is genuinely helpful, genuinely responsive, and genuinely super kind. That may sound simple, but it is not something I have often found in Bend, Oregon.... or really anywhere else in the United States. The people at Webformix seem to actually like helping people. Their service is immediate, and effective. I have honestly never seen anything quite like it. It almost seems too good to be true. But it is true. The internet service is the best I have ever had. The company is the best internet company I have ever dealt with. And, on top of all that, the price is lower than any internet service I have had before. Webformix has beaten every internet experience I have ever had, by a mile. It is excellent. I just want to spread the word and thank the company.

Incredible personalized service by real people who treat their customers like real people. Signal…read moreis far better than Tmobile. They generously reward customers for referring other customers to them. They are proactive and go out of their way to ensure their clients are satisfied and well informed. They will not try to sell service to you if the signal is inadequate, and that is very different from my experience with other companies like Tmobile, Century Link, and Spectrum. The set up and service costs are dramatically lower than starlink. I am so glad we made the move.

I dreaded going into the store, but both Amy and Kyle were so helpful and friendly. Explained…read moreeverything to me.

Good staff, helpful and knowledgeable…read more Too bad Verizon the company is so terrible. We've been long-term customers but apparently it means nothing. We have a dated restricted data plan that is waay too pricey . The unlimited data plans are not even competitive compared to AT&T. We are leaving Verizon at last! Can't be happier.

Horrible wifi. the service from them has not been extraordinarily laggy wifi :( good luck trying to…read moreperform with this wifi

Their install process was great. I signed up, was offered plenty of time slots to pick for them to…read morecome and install the gear, and the guys that came to get me up and running were pleasant, efficient, and got things working within about an hour I would say, which considering this involved putting a receiver on the roof, I thought was pretty good. The service has, so far, been rock solid; I've not had any outages. The speed is OK without being great (I get a maximum of about 20mbps down). What sucks is the data caps, and the price therein. I find the idea of data caps in this day and age laughable. I'm having to pay $189 a month for 400Gb download, which is just about enough, though I am close to the cap every month (after which I'll pay an additional 50c per Gb), and I don't regard us as heavy users. Companies like this have been the only game in town for people in rural areas for a long time, so they've been able to price gouge. While they offer very pleasant service (they are a nice company to deal with), there's no escaping the fact that I'm being ripped off, but given my alternative is DSL at 1.5mbps, I've got no choice, and they know it. But as soon as Starlink expands to my area, I'll be off. Companies like this are quite rightly going to be killed as soon as proper competition comes along.

These one star reviews must have not used bend broadband before…read more.. Our BB WiFi was $75 a month and (no exaggeration here) we reset our router every single day, multiple times a day. Two of the rooms in our house didn't even get it, and our place is about 1200 sq ft. Century Link on the other has been OUTSTANDING! We switched to them about 6 months back, haven't had to reset our router even one time, we get the same quality WiFi in every room of the house, and only pay $50. Can't speak to the customer service because we haven't had to call them since installation, but I can say that the service we got that day was awesome. The guy showed up early, got it installed wicked fast, and then we shared pictures of our dogs and he helped me find some cool places to visit on the southern coast for our upcoming road trip. Might have had some issues in the past, but everything seems to be flawless w this company now!

the internet in my area very unstable, tv keep buffering, no internet often after 11pm. we keep…read morecomplaining and nothing happen. the internet should get cut on July 17th. but they cut the internet on July 1st without further notice. even though the mistake was them take several days to fix it. it not worth it since the new internet provide will install on July 7th. few female costumer service often they don't know what they talking about, wasting my time, internet suck, service sucks quality suck. It completely bad experienc. using lumen century link fiber optic inter was bad ide.

I went in recently, to try to get a new phone using a discount I was told about from another store…read more I told this store about it, and both employees were extremely unprofessional and were badmouthing the other store the whole time. The lady helping us kept talking about how they don't know what they're doing and are "causing problems for us again." It felt very awkward as the employees bashed the other store, and it makes no sense for them to talk that way about their own company.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

New internet-only account works well most of the day, but commonly drops for an hour or so. Call…read moretech support, wait 45 min on hold before getting a tech support person, work with tech support for 45 min to troubleshoot, tech says nothing more he can do over the phone, so set up service appointment at tech's recommendation, availability more than a week out, schedule appointment for about 10days out, get a 4-hour window when I have to wait at home for their tech (ok, pretty standard), days later receive VM from BendBroadband telling me I need to call their tele-help number to troubleshoot over the phone first or they'll cancel my service appointment. Wha?! I call back, wait on hold for 45 min until a real person answers, make sure they understand I've already spent 45 min troubleshooting over the phone and it's their tech who told me to make a service appointment. Appointment day arrives, I wait at home for tech during the four hour window, 3 1/2 hours in I get a call: we're running an hour late. An hour and a-half later 5 two techs finally arrive. They make some adjustment, say it's all fixed, and in 30 min. they are gone. That's truly noteworthy service. Next-day update: Conducted a speed test of my high-speed BendBroadband service: 0.53 Mbps download, 5.13 Mbps upload.

Back before TDS bought Bend Broadband the customer service was about a 2. They would actually deal…read morewith issues but you had to go into the main office. The internet connection was spotty at best but functional most of the time so I ranked it a 2. As for price; highway robbery. Rank 1 for sure. Now that it's TDS though...It's much much WORSE. A competitor would do well in this market. We are begging someone, anyone to rescue us in Central Oregon!!!!