What a piece of shit company. Promised 40Mbs download speed and never tested over 20mbs ever. Uploads were coming in at .50-1mbs!!! Why am I even paying for this!!! I called to upgrade speeds thinking this would help and they said they didn't offer any faster service in the area after having service with them for a year. I told them COX (another nightmare) offers Gigablast in our area so I am going to have to cancel and use them because Century Link is not meeting our business needs. The representative got very stern, like they are trained to not let you cancel and said immediately without even having time to look at my account "YOU ARE LOCKED INTO A CONTRACT and there will be a $200 cancellation fee" I proceeded to tell them that I never signed a contract, spoke to 3 different people and they all said since I signed up for autopay I was locked in for two years. They also said that the contract guaranteed me my special rate, well that bounced all over the place for the whole year!!! Billing was the worst, I had to call every month because my bill was different everytime and now I am supposedly locked into a contract that I never approved, signed or acknowledged in anyway! Doing some research but this company needs a class action lawsuit against them!!! What a joke, they are crooks and praying on people. read more

Worst customer service experience of my life. I was told a technician would come to complete my installation on a Monday between 8 a.m. and 5 p.m. Mildly annoying that I have to wait around all day, but would have been less annoying if they had actually come, or made any attempt to tell me that they weren't coming. Calling the customer service line is no help, since they can't actually contact the technicians to find out more information. 7 p.m. on the first day, a customer service rep told me that my appointment had been delayed until tomorrow, though no one had bothered to inform me of that before I called. So now it was Tuesday between 8 a.m. and 5 p.m. No one showed up on Tuesday either. Finally told customer service around 4:45 that I'd already taken two days off of work to wait for someone who never showed up, and I wasn't doing a third, and if no one showed up that evening, I was going with Mediacom. Pathetic that in two full days, no one ever came, or even called/emailed/texted to let me know what was going on. read more

I have had centurylink for over a year now and just canceled. We were receiving stone age speeds at FULL price. Our DL speed was riding at about 10mbps and our upload at .5mbps, that's right, not even one mbps! We were constantly talking to reps and being transferred around or completely hung up on or dropped by the terrible international customer service they employ. Finally we had enough and canceled and behold another bill after disconnect appeared. They claim they bill in advance, but when you ask them what that means to them they will describe that they actually bill in arrears, and will continue to bill you after you disconnect. An absolute trash company, ripoff, poor service, poor customer service, and corrupt billing. Would never recommend. read more

CenturyLink has the worst customer service dude! I have been trying to get my refund for 4 transactions they shouldn't have charged my card from January 3rd & January 6th & they're like "we show those were reversed as insufficient funds". My bill clearly shows they charged my account $527.94 in the month of January and my bill was only $257.94 THEN HOW TF DID MY BILL GET PAID SALLY!?! How the heck do I now have $100 credit Bob?!? I need contact information for their CFO Neel Dev or their EVP Richard Batelaan Chantelle in the credit and a finance department was so rude today! I asked to speak to a supervisor or manager and she said no and transferred me to a department that COULDNT HELP! I have since been on hold for 2 hours. I have spoken to over 20 people since January 6th and I have not been able to get my refund. read more

I cancelled my service on June 1st, it went into effect June 4th. I was charged on May 25th for the billing cycle of May 7- June 6. I called the retention team last week because I saw that I was wrongly charged $45 after cancellation and was assured that I shouldn't have been charged and the problem would be fixed. Thy told me that I did cancel, was wrongly charged, yet it's still active on their end during my 60 minute chat with different departments. I will be contacting the Attorney General's office, BBB, and Consumer Financial Protection Bureau because I assume that I'll continue being wrongfully charged. Make sure you get all names, chat transcripts, and order numbers. I have all of it, hopefully it will help. Stay away from them. read more

5:25 Am and 2 days later still getting ridiculously slow times .,23 Mbps download speed and .81 upload speed, THIS IS CRAZY! They schedule you for appointment and then inconveniently change you to the next day. They have been out for the same issue 4 times, Every time I am told the wires on the property need to be rehabbed and they won't since they are supposedly replacing with fiber optics ( for the pst years i've been told this), Tried to get bonded DSL that didn't work, I told them I want serious reduction on what i am being charged as not paying full price for less than the speed, I would go back to Cox but we all know that story. read more

I don't normally log in to write a poor review of company but if you are thinking about getting CenturyLink, don't. Their service is absolutely horrible. They ran a diagnostic on the modem and said they will mail me a replacement but didn't. And when I called about it they denied there ever was a problem with my modem and won't be mailing me a replacement. The modem they gave me constantly cuts out - and I asked to speak to a manager they hung up on me. I called again and they hung up on me again. read more

My family has been a loyal customer with Centurylink for well over 10 years. Our internet service with Centurylink has always been incredibly poor, with consistent problems over the years. We have been stuck on the lowest internet speed plan due to the fact that we would need a new cable that is capable of handling a higher internet speed. However, Centurylink is completely unwilling to pay for the cable themselves, and require us to pay just so that we can pay even more for a better plan. Several years ago when we spoke to them, it would have costed $3000 for the new cable alone but that was completely unacceptable. Centurylink has the worst customer service I have ever been forced to work with. They have promised a technician to us before just so that I would get off the phone, but they didn't even try and schedule a technician. Then the technician said they would put down a completely new line but nothing even close to that was done. They will repeatedly pass you off between different departments and they are incredibly misinformed. There is also extremely poor communication between the departments as well. On top of that, they are extremely pushy about sales even when I repeatedly state it is not possible with the cable we have currently. Even though Centurylink promised that they would put down a new line the last time a technician visited, when I contacted customer support so that I could upgrade our plan, they stated we would have to pay $100 just so that they can send a new technician to see if the cable will be able to provide a higher internet speed, but then there would be an additional charge if we actually needed to put down a new cable. This is absurd because they already stated they would put a new cable in, and we already pay for a protection plan that promises we will be able to request a technician without any extra charges. However, Centurylink said that upgrading the line does not fall under the protection plan. On top of that, they are stating that we would have to pay for the new line, even though they already promised that it was being put in. Overall, Centurylink is incredibly unprofessional, very misinformed, and it is incredibly difficult to get anything accomplished with their customer service department. My family has been stuck with an internet speed that is completely insufficient for over 9 years, and they aren't even willing to do their part so that we may be able to purchase a better plan. I sincerely recommend that you go anywhere else for internet service, because my experience with them has been consistently terrible. read more

Century Link, by far, has the absolute worst customer service. I would definitely never recommend them! It will take you forever to get through to a human being for service, and when you finally do they will be most unhelpful. read more

I will never use Century Link again it is the worst service ever. They have the worst customer service I have ever known of the only company that is in their category is direct TV that is why they work together to cheat you out of your money. They never try to resolve a problem, they are just plain rude, no courtesy at all and no professional knowledge at all. Ask to speak to a supervisor and get put on hold and no one ever comes back to the phone. SMH read more

It all started in June 2019 when we wanted more speed in Angel Fire New Mexico. We ordered a new modem. It was delivered on June 22 and never activated. On July 2, 2019, we called to find out why the new modem would not hook up. Nearly 20 calls and 5 days later, no service at all. No internet service to our home and the installer did not show up. I called to beg for service. Please turn on our internet. Customer service had no record of my account under that number and told us it was closed. We gave up since the account "was closed" and ordered service under my name. They showed up in two days. Internet service still active. No issues installing or setting it up for a "new customer." Unfortunately, Angel Fire has limited companies for internet so we don't have another option. Fast forward to February 2020 when we get a bill for collections that says service has been ON all of this time with no payment. Really, even if we had service, what internet company on the face of the earth lets someone have internet for 6 months without paying? This is a scam. We have called to talk about what is happening and they cannot find our account number. What on earth? After entering all of our information the customer service rep says that we upgraded on July 2 and have never paid the bill. DO NOT USE this company. They are scamming people and falsifying records that state they have provided service when indeed they have not. read more

I had been a CenturyLink customer for years and years when my landline phone (yes, I still had one) went out. I called in for service and they scheduled an appointment about 8 days out and said I would need to be at home for the 8 hour window they provided. Wasn't pleased with that, but I did stay home and wait. And wait. And wait. Bottom line - they never showed or called to let me know they weren't coming. Rather than put me on a schedule for the next day, they rescheduled for 4 days later with the same 8 hour service window. I decided to cancel the land line and rely on our cell phones like most of the rest of the world nowadays. When I did that and requested Internet service only, they promptly shut down my Internet access and could not get it restarted. They scheduled me for another home service call for the next day. I looked in the mirror and did not see "imbecile" tattooed across my forehead, so I declined and requested all service be cancelled. I've now been on hold with their "loyal customer" rep for over 30 minutes as her computer is not allowing my account to be cancelled. What a joke. read more

When you get a person.. if you can even get a person, they are extremely rude and will hang up on you. The process is the worst I've ever seen. And their phone tree is also horrible. It will hang up on you over and over, transfer you, and just generally awful service. read more

I was on the phone with customer service for more than1 hr this afternoon but didn't even get to talk to the right person who can help me!! Got hung up after being transferred 5 times and the problem is still there! First of all, the technician forgot to tell the billing department that I am using my own router, so they have been charging me for rental the whole time! And you cant get a hold of them at all! read more

so far CenturyLink is a nightmare. I knew how bad their customer service was from others who had their internet. only reason I have to use centurylink is because it's only option where I am. when I called to setup residential internet the lady said she was going to make sure everything was entered correctly so I wouldnt have any problems and to make sure I was happy. a few days later a guy was coming to install between 8am-5pm. then it updated to after 12pm. I called CenturyLink to see if I could give the install guy more details (which area/door of house to go to) but then they couldnt find my account when I called..even after giving them my order and account number and all details..the lady said it was Set-up as a business accnt and the only way she could get into my accnt is if I gave them my tax I.d. Number ..which I never had one to give them in the first place. she said to just try and sign in online. It said no account online. Then called again and lady said I'd have to be transferred to billing so they could switch my accnt from biz to rez. since even though install guy was coming internet wouldn't work since it's under business. Then billing guy said I would nned to be transferred to the business line..then finally the buisne guy said it could be left that way since it would work and cost the same as residential. install guy just got here and said he would have to go in a couple neighbors back yards to hook up there and then on for a half a mile to connect at the main..of course it's noon on a Thursday so these neighbors are at work..so have to wait to have internet until hopefully Saturday when these neighbors are home. read more

Awful experience. Constant follies from before day one through the end. Have been with them far too long. Constant wifi buffering & horrible customer service. Internet down all of last weekend and lost access to emails two months ago for what they claim to be spam. Have no idea where they came up with that one. But what do you expect? read more

The internet drops every day since I started service 3 monthsago. I called several times about this issue but nothing has changed. I talked to a customer service rep stateside and she said they probably need to change my modem but I needed to talk to tech support to get it ordered and so I was routed to them and they referred me back to customer care. What really! They suck. Bad read more

WOW...... where do I start?? Lies, lies, lies! Finally fed up with this company. I had stayed for years because changing companies is truly a nuisance, but I'm done! Had them at my home for at least 6 years. Requested internet at a rental property and was told I'd get 20 MB,,,, LIES! Immediately within 1 hour of install, I cancelled after being told I'd only get 3-5 MB... They charged me 100 for the modem and 107 for the install after being LIED about the service. Took modem back... they still wouldn't wave the install fee after being lied to on what I'd get. Almost 10 months and yup I had to pay, they sent my account to collections. So...... the truth in this story is Don't Trust Century Link AT ALL!!!! Customer service just works to get paid, NOTHInG else. No such thing as customer service here! Ive officially cancelled service from my home!!!! They STINK!!!!! read more

I received a door to door solicitation and since they told me I could try Century Link for free for a few weeks, I thought I would give it a try. I had Cox and thought I could save few bucks. The installation went smoothly yet a few days later I was charged $50 for the setup-which I was not expecting. I used Century Link for about a week and the speed was about the same yet slow to load pages and the service would just cut off. I would need to reconnect yet couldn't figure out the issue. I also tried calling Century Link during the trial and I was on hold for over 30 minutes until I could reach a rep. I decided to cancel after about a 3 weeks and I was billed a prorated amount. The amount is nominal yet after being told I would not be billed if I cancelled within a month, any amount is frustrating. I would not recommend Century Link. I would recommend contacting your current cable provider and see if you can negotiate a better rate rather than switching to Century Link. read more

Seriously the WORST Customer experience I have ever had from a Supervisor. Closed off and spoke over me every time I tried to speak. So unfortunate for them as they have now lost a Business Account and several residences. read more

They suck! I scheduled a home installation for 6/8/21 and took the day off of work and nobody bothered to show up. then I rescheduled for Friday 6:11/21 and the guy was here for three and a half hours and left and I had no internet. he said at 3:00 in the afternoon on a Friday nobody was answering the phone to authenticate the router LOL. These guys are a joke go elsewhere! I'm getting my money back. read more

I have been a customer of this internet provider and have paid for upgraded speeds multiple times and the best they can provide is 9.2Mbps ever. Not to mention everytime they try to speed up my line it gets worse, not better. I can't complain about the people, the people are nice and very respectful, but this crap internet connection, they shove this crap. I think I might be going back to COX, at least my speeds were 4X what I am able to receive from these jokers... word of advise, don't waste your money or your time messing with these guys... read more

The communication in this company is non existent, not to mention that talk bad about their employees behind their backs for other people to hear. Wouldn't recommend wasting your time trying to talk to people who can't understand anything. read more

Garbage service don't get hooked on the cheap price! There internet is on a phone line always down. There customer service is worse than there product! Xfinity! read more

If there was a rating lower than one star that is what I would rate the company. They have the worst customer service. I spoke with 7 representative today and all are rude. And to work there you don't need to know the products and services. read more

Your company is the worst. You couldn't even figure out how to move service from one location to another without screwing it up. You set up an order for someone to come to our OLD apartment to upgrade our service which is not what we asked for. Obviously. It took 3 days and multiple phone calls to figure out that you couldn't even service our new address even after we confirmed TWICE. Took the day off work waiting for you idiots to show up to a job that you couldn't even do. It took hours upon hours to cancel the service, and now we have to call back after the new billing cycle to ask you to send us a refund check? Your company and agents are completely worthless and just keep cold transferring calls because they're too stupid and incompetent to figure out how to do the MOST BASIC job functions. How are you even still a functioning company? The BBB and FTC are being contacted. read more

This service has to be the worst ever on top of terrible customer service I would not recommend this company for internet at all. It works when it wants to which is about 60% of the time the other 40% we are being told we have no internet connection. Very sad since this year our children depended on the internet to do home schooling on the computer and could barely do that. If you call customer service they transfer you over and over as if no one in any department can work on ur issue. DO NOT GET CENTURYLINK read more

Watch out for these guys horrible, they put phone on my account said the extra money was for month to month. Put me in a contract. Charged me cancel fee. Man talk about being hosed. So lame! run from Centurylink for your buiness and home! read more

This is the absolute worst company, ever! Horrible customer service, internet speed is terrible and they don't care at all about their customers. Not sure how they're still in business. read more

CenturyLink sucks. Their representative failed to set up autopay, so my bill was not paid. Then they charged me a $3.50 "convenience fee" to pay by phone. Very unethical company. If you have any choice, DO NOT CHOOSE CENTURYLINK. Unfortunately my rental condo complex has an exclusive with CenturyLink. read more

I ALWAYS write reviews as I feel it's important for others to be informed before going to a restaurant, store, or with a specific company... and this is my first ever review under 4 stars. Guess I myself should've read the reviews first, silly me. This company is by far the worst I've EVER had to deal with on EVERY level. First of all, their customer service is AWFUL, BEYOND AWFUL. That goes along with their wait times... Which are excruciatingly long. But, once I FINALLY got thru while also tending to my 3 young children I spoke to a lady named "Kelly" whom must hate the company as much as I do bc she was SO RUDE from the moment she asked for my reason for calling. After explaining to her and her saying she can't help me she doesn't deal with that she's in billing, I stated that I also had a billing question as well and she said "that's too bad" and sent me back to the main prompt where I then had AGAIN to wait an even more EXCRUCIATING amount of time. To top it all off our "lifetime rate" we "locked" in a year ago, went up by double... again. I would stay FAR away!!! UPDATE: I ended up talking to a man by the name of "Preston" so I updated my review from 1 star to 3 stars. If I would have talked to this man from the beginning my review would be a 4 to 5 star rating as he was genuine, helpful, and talked to me as an actual human being that just had questions about my account, unlike my first encounter with "Kelly". It's unfortunate that a person like this can really change your view on a whole entire company. read more

I should've read these reviews first instead of trusting the word of a coworker. I recently moved, and decided that Cox was just too expensive of a burden to carry to the new home. So, I contacted CenturyLink as a coworker ranted about how affordable they are and nary a problem with service. I guess his experience is the rare unicorn we've all heard of but have yet to experience. I signed up for service online on 9/5/2020. Got several emails confirming my service request, providing my account number and date/time that an install tech would come out to set up my new service. "This is great" I think to myself, as I (way too soon) gloated about ONE thing going right during this move. Install day arrives on 9/11, I go to my new home and wait ALL. DAY. for the tech to arrive. I was given a time frame of 8am - 4pm. If you think the tech was there before 4pm, you're way too optimistic. That should've been clue #1 that this was going to end badly. So, tech takes about an hour to get install done. I live in a gated community, so there were issues with locating the proper wiring, etc., etc. Once it was installed and the router was showing all green lights, tech had me to connect my iPhone and work laptop to make sure that it worked. Lo and behold, both connected and I was surfing the web sans issues. I left home about an hour after the tech did to go to my second job, and when I left, all was well. The very next day, I go to log in to work from home for my full time job, and...no connection. I go to my phone to see if it's still connected. It was, but guess what? I had to turn wifi OFF in order to get the internet to work. Huh? Why? Who? How? "Ok, this must be a glitch" I think to myself. So, thankfully, I hadn't disconnected service at my former rental, so I drive way back to the other side of town so I can work and my manager won't think I decided to pull a Ferris Bueller on her. The very next day, I try it again. iPhone - won't connect. Work laptop - won't connect. iMac - won't connect. This went on for a whole two weeks. I decided I'd had enough and needed to cancel. Maybe Cox's big, big monthly charge isn't too heavy a burden to bear. At least it worked. I call on 9/21 to cancel. Get someone on the phone within 12 minutes. Score! The call somehow dropped. I call back four more times and at this point, I'm livid. I get a young man named Edouard who tries to keep me as a customer (which I totally appreciate) and looks at the account to discover that it was suspended due to nonpayment. Uh, I've only been a customer for two weeks. Nonpayment? I paid the deposit, taxes and whatever else that initial $65 charge covered. Edouard promises that he'll escalate the problem and it should be resolved within 12 hours or less. Me, feeling pretty great about all this, believes this verbal unicorn wholeheartedly. I get up the next day, try all my electronics again - no service. EVEN THO the router still has all green lights down the front. Nothing flashing, nothing red and nothing amber - all green lights. I drive in to the office so I can work because I kinda like staying employed. I call CenturyLink to cancel service. Took TWO phone calls. The first rep decided to mumble all his words together in the "disclaimer" that they have to share with anyone that is terminating service. I asked what he said, he disconnected the call. I call back, not upset, not yelling, just empty. Tired. Frustrated. Sorry. Sorry, that I ever signed up with this company. I'm hoping that the return label comes in the mail soon so I can send this router back, pay any final charges due and be done with this useless chapter of my life. From previous reviews, I may be in for Round 2. *Forgot to mention - in the midst of all this uselessness, I tried many, many times to log on to CenturyLink's website to manage my account. Wouldn't take my login credentials. Didn't accept my email address, which they were using to communicate with me, wouldn't change my password. I tried resetting the password with the date I ordered service, the website kept telling me that that was the incorrect date. Reference above, where I said I ordered service on 9/5 and I have the emails to prove it. This only added to my frustration* For those of you that have CenturyLink and it works, congrats. For a large lot of us, it was nothing but paying to exist, I guess. read more

DO NOT USE THIS COMPANY THEY HAVE HORRIBLE CUSTOMER SERVICE. 3 hours on the phone finally got through to a manager and was told that they would not follow up about my complaints with customer service. I was told they couldn't help me or fix the issue with the phone line. They gave me a different number to call to have me pay for a new phone line to go in. But they are still charging me for full service prices. RUN from this company do not give them your money it is not worth it. They lie to you. They make promises they cant keep or know for sure that they can do. They have put paint all over my yard and not going to clean it up. After today I am doing my best to find a new company and I don't care how much it costs I will pay it just to get away from CenturyLink. read more

I wouldn't say this is for CenturyLink locally, but overall. My modem took a dump about 3 weeks ago. I work from home so that was a huge hit, I had to use my data for a mobile hot spot for a while (thank gawd for unlimited data). I talked to them several times and they just kept sending me modems that didn't work. I finally just called and asked for a tech to come out the awesome lady I talked to, Paula, told me exactly what to say next time I called. So when I called tonight, I got a gentleman named Chris. I told him what Paula told me, and he immediately fixed my problem. I also mentioned I've been without internet for 3 weeks and he took care of my bill. Except for the first 3 calls where they knew nothing, this was exceptional customer service. Couldn't be happier. read more

This is by far the worst company I have ever dealt with. They never charge what we agreed upon, I literally call them every single month to fight about my bill. The very second a different option comes up in my area, I am gone! read more

Will another horrible review properly outline how pitiful this company is? Probably not. They lie, they don't offer reliable service, they have the worst customer service. Can even watch a full Netflix show without a freeze up. Can't wait for wireless 5G to roll out from the cell companies so they can finally be put out of business when we have a new option. read more

If I could give 0 stars I would I've had CenturyLink for 6 + years and it's been horrible been overcharged for my bill more times then I can count everytime it would happen I would call and they would just add the credit to my account But this time I got enough of it My bill went from $50 to $74 in one month I didn't even notice then it went to $94 This time I noticed and called wanting my money back this is getting redickeless After talking to 4 different people 51mins I spoke to someone named jim in the billing department he was very rude and talked to me like a child talking over me And tried to say the account was out of the promotion I signed up for a price for life because they pulled this before after being on the call for over a hour nothing was done and I'm canceling my account read more

I live in community of Rio Rico Az. The only internet providers where I am at are Huges Net that at best is awful and CenturyLink. CenturyLink can only provide at best 10mb total. I tried to connect with CenturyLink for greater than a month, even complaining to corporate headquarters for their failures to connect me on date promised. After being lied to by corporate headquarters staff on many occasions, the company just canceled my service. Their reason is they do not have the facilities to connect me to the internet. CenturyLink failed me and the community I live in as a whole because we are not a multi billion dollar corporation and do not care how they treat the common person. As a "leading" internet company they are a failure. The management of the company are the ones who continue to fail the country read more

I was scheduled to have a new installation on 04/06/21, between 8am-5pm. My husband and my son in law stayed home from work ALL day to make sure the tech could gain access to our home. I called at 5:30 to see where the tech was, and the car was rude and said he was going to disconnect the call. I am going to pull my parent company and others from this provider. I was treated extremely poorly by all that I dealt with. I do NOT recommend! read more

This is horrible service. I can't get any information from you on this app since the technician left wires all over my fence, house and yard. No one will answer me and your chat is useless. Then I got billed 157.00 by your company no service and having to have the fire department come out to move the wires. read more