CenturyLink is the worst service ever. They committed to send a technician to my house and I waited all day. No one contacted me and I stayed here all day to get my Internet up. Now I had to reschedule my appointment to get my Internet back up and I will be without Internet service for another week. Please consider not going with CenturyLink. They are the worst service ever.​ read more

The installer was here four hours and still can't figure out how to get my internet set up. He was inside for a half hour total and sat in his truck the rest of the time. read more

Their $65 for life contract is a big lie. They just increased my monthly bill to $75. When I called them about it they say I did not have it. I have paid the same $65 for the last 6 years. The supervisor said she will bring my complaint to their Complaint Dept. What a joke. I wasn't born yesterday. Stay away from them. Look at all the other complaints in Yelp. I have reported them to the AG of Arizona. As usual nothing back from the AG. So this AHs are getting away with it. read more

They would get no stars, if that were an option. I have upgraded 2x's to their highest speed, and it is hit or miss, mostly miss. I usually have to call every 6-8 weeks because of no service. It takes forever to talk to someone, who usually speaks very poor English, and hard to understand. When calling, their menu prompts are equally frustrating. Almost impossible to get to speak to an agent. Keep saying goodbye. HATE HATE HATE CL, and actively looking for a replacement internet company. And not Cox either. Even the CL technicians tell me I am only getting 40-60% of the speed. Don't use @Centurylink. read more

Honestly, I don't think I could even give Century Link a 1 star. They have the most atrocious customer service department. There is zero interoperability or connectivity between their departments. You are transferred around multiple times, no one knows what to do and 4/5 times will end a call or chat without a resolution. If they tell you a supervisor will call you, don't hold your breath. They will not. Their internet service is also subpar, hence the reason for calling and chatting so much. Please think twice before signing up for Century Link. You will be miserable. It's not worth the few $ that you think you'll save. Trust me. Honestly, I have no other words for this company. read more

If I could give them a zero I would. I cancelled this service 3/3/2023 and have been unable to obtain a return label so they don't bill me $200 fee for not returning the modem. Cancelling was next to impossible. Asked for supervisor and they are all busy. Kept talking in circles and thanked me for my patience which only pissed me off more. Worst service dont get them. Verizon is only $25 for 3 years read more

Twice we have scheduled a service call and twice we stayed home all day and twice we've been stood up with only a computer generated no reply text at the end of the day. read more

Inconsistent Procedures and Super Slow Internet Options: Buyers Beware! I set up new service with Century Link for my new business address. Unfortunately, they had to downgrade my internet speed drastically, from 40mgb to only 8mgb; but I was told I could cancel service at any time as I was on a month to month basis. I was also told there would be a service tech sent out to set up service the following week, and there would be a service fee involved. I decided to go with another provider that had better options for our location. I called Century Link to cancel service and spoke with a tech and supervisor. Not only were they extremely rude, but they told me: I could not cancel my service, I would still be charged 1st month + $99set up fee, and I was responsible for linking up my own modems at our new location. I was appalled with how difficult they were being just because I didn't want the service. Everything was contradicting from what I was told when I set the service up, now they are trying to charge me for a service I want to cancel before it was even turned on. Now they are trying to charge me for a service that is not even on yet, and charge a service fee when a tech is not even coming out on location to set it up. read more

I have been on hold and bounced around for three and a half hours to get a business line repaired for the third time in two weeks. I don't think I will be a customer for much longer. read more

My 97 year old mother has been without service for 11 days. Supposedly a technician came out, we never saw a technician and if we reported that we could not call out or receive calls our expectations were that the technician would come to the door to confirm that we could use the telephone. Did not happen and the technician closed the ticket saying the service was completed. Shouldn't the customer determine when the service is complete? We are still not able to make or receive calls. DO NOT use Century Link unless you do not need reliable phone service. I asked to escalate to a manager and was told a manager was on another call and would call me back. Still waiting for a return phone call. If you pay for phone service that should INCLUDE a working phone line. Century missing a Link. read more

I've had a number of ISPs throughout my life and I can say that CenturyLink is easily the worst one that I've had. Not Comcast which eventually added a data cap and slowly raised rates which caused me to purchase my own modem; which caused a lingering problem with the 100 Mbps connection dropping down to 1 Mbps some 15 minutes after they'd send a signal to re-initialize its network settings (some 2-3 phone calls across the course of 3-4 days did eventually fix this for good)--they were actually pretty reliable and fast for years. Not Roadrunner which had a pretty terrible equipment at the time (it would often need rebooting every 10-20 days). Not Pacific Bell/SBC/AT&T which had intermittent speed and connectivity issues due to someone with a higher-speed line in the same phone line bundle causing interference (they did manage to fix it). Not even Netcom which had odd connectivity issues every once in a while due to the service occasionally being overwhelmed. Simply stated the reason why I can so easily state how bad the service is, is because often times there is no service; multiple times a day, morning, afternoon, and the middle of the night; or over WiFi or plugged directly into the modem. When I have service it's good and I'll often hit around 18.83-20 Mbps (using the Speedtest service) of the expected 20 Mbps and get pings of 21-26ms (via the ping command on Windows and Mac). However, several times an hour (sometimes 2 times an hour, sometimes 4-5 times an hour) the internet will just slow to a crawl or just refuse to work. At those times I'll get pings of 1300-1500ms or even 2300ms for periods of anywhere between 3 and 15 minutes. What this means in terms of effect is that my streaming video will get stuck buffering, my video calls will freeze up with audio trailing off in a cacophonic mess of echoey, digital noises; my character will stutter and bounce around when playing games; and if a website manages to make it through that it'll be a mess of broken image placeholders with none of the styling working--it's just about unusable at those times. In fact I've actually had connect my desktop computer to my cellphone and use its internet when CenturyLink becomes unusable and I really have to be online--which gives me O.K.-ish speeds since my cellular data connection isn't the best inside the house. My best guess is that their central office is overwhelmed for one reason or another. Then there's the matter of chat support; it's mostly useless in regards to my issue. It's probably useful in regards to billing, but there's no use asking them for tech support help. They could only tell me if there was an outage in my area at that exact moment. They didn't have the ability to tell me if there had been an outage prior to that or even what the current health and connectivity of my modem was in case the problem was at the modem level. Then there's the utter cheapness factor. They issued a modem from 2015/2016 in 2019. I don't expect the highest tech device, but the integrated wireless router offers a single-band, 2.4 GHz radio that only has 802.11 b/g/n technology on it. The problem with this is that while it's fast enough and far-reaching enough there aren't enough channels to prevent interference with other wireless routers--and since there's only one aDSL provider in the area and most of the modems CenturyLink offers only operate with 802.11 b/g/n at 2.4 GHz almost everyone in the neighborhood with aDSL gets one of those modem/router so everyone is fighting interference from everyone else's WiFi--I had to fix this by purchasing a separate router with newer WiFi standards. Though keep in mind that the newer standard (802.11 AC using the 5 GHz band) has been around since 2013 and reached relatively wide adoption by 2016, so equipment issued in 2019 should include this--the newest standard that it has came out 10 years ago in 2009! For that matter my old router from 2013 has 802.11 b/g/n and two radios which allows for both a 2.4 GHz and 5 GHz network. Even worse is that I would probably purchase a fiber plan to side-step all these issues (they get far, far faster lines and newer modems), but it doesn't seem to be particularly widespread in my region and isn't in my immediate area. In fact while they're able to offer up to 100 Mbps over aDSL the best that they can offer in my immediate area is "up to 60 Mbps"--I had speeds up to 100 Mbps (which I could get around at least 80 Mbps) over AT&T aDSL in an older residence with older phone lines (it was built in the '40s) than the one that I'm in currently (built all of about 5 years ago at most). If you can get the better speeds for aDSL or--better yet--get fiber from them then maybe it'll be fine for you. However, if another company is offered in your area there's a pretty good chance that they'll have better speeds; or at least have more reliable connectivity. read more

CenturyLink - What it looks like when the internet works as expected. - Internet Service Providers Near Me - Phoenix, Arizona

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Their customer service is non-existent. Their service (connectivity) is horrible. There are no live people working after 6 p.m. or on weekends. If you do online chat, the reps are slow at best. Then they'll flat out lie to you and disconnect the chat without saying anything so you have to start all over again. They have no technicians working on the weekend. My internet has been out since Thurs. Was told it would be fixed by 6 p.m. Thursday. It wasn't. Then they said 11 a.m. Friday. It wasn't. Then Saturday they texted and said it was resolved. It isn't. First appt I could get was 11-1 and if I couldn't do that, it wouldn't be until 11-20! Was online for 5 hours trying to get help to no avail. Not one time did anyone even offer a discount for not having internet for a week. Horrible company. I've already filed a BBB complaint from the last time and I'm filing another one. Then I'm changing providers. Steer clear of this company. read more

I cancelled my service with Century Link in February, but they didn't discontinue my service. Now I'm being billed for services I have not received, since I no longer live at the address. They are the WORST company I have ever dealt with and would never recommend them to anyone. read more

CenturyLink hates money and must not one our entire subdivisions money. No one in our HUGE neighborhood Columbia Missouri which is college town has fiber or cable of any type so everyone has to have a dish or stream. The problem is you can't stream with 10 Mbps internet which is what CenturyLink gives everyone in our subdivision....meanwhile 2 min down the road they have fiber. Ashland Missouri which is a small country town outside of Columbia...fiber. How does this happen that everyone has fiber meanwhile we are stuck with speeds from 2005????? -Stephanie and Chris Chauvin read more

STAY AWAY!!!! I would give zero stars if I could. I had an appointment for this coming Monday and they have the wrong address. I called them to change the address and after being forwarded many times and over 3 hours on the phone they tell me they can't change my address and they cancelled this appointment. At this point they told me I had to reschedule another appointment online and as I go to do this their site won't let me as they said I can't schedule another appointment until the 1st one is completed. I cancelled the account and and tried to create a new one and it won't let me open another account. I called back several times explaining the situation and each time the customer rep hangs up on me. read more

I have been a customer with century link for 9 years and the customer service is horrible beyond measure. You deal with incompetent people that dont know anything about customer service and they " just done care". I have updated my internet speed and everything went downhill from there--multiple days without internet and had to send another technician over tomy house almost a week later and i have inquired multiple times ". whats the charge". for having a tech come over to my house and was told "theres no charge since the initial tech didnt do it right" I have agreed and set up the appt, then , the appt got cancelled and the tech still showed up and i have to pay $99. 00 for a service done oct 31. 2024. the money was taken out of my account on 11-12-2024 and cancelled my services with them on 11-13-2024. the $99 I have called customer service twice to dispute charges and tried to reason with her stating that i was told theres no charges and the tech didnt come inside and she said " you have to pay the $99 on dec 12 and then I will be billed another prorated charges in december and they will credit me----really? as if I am going to believe them? anyhow, there are a lot of bad customer service from other people and I am another unhappy customer. I am so upset and dissapointed that after 9 years of service and they wouldnt do anything right by the customer read more

This message will be perceived as a complaint letter. However, it is also intended to let you know of your glitches in either your systems or your procedures or your assumptions or all three. Our specific recent connection with Century Link caused the entire family great anguish and despair that I hope you completely read below and more importantly, have empathy toward AND take action to resolve. Our situation was an after hours call to Century Link to discover if there was an outage or problem with the our remote cabin phone number. This inquiry occurred on Tues, Sept 13th at 8:53 p.m. Central time. More specifically, our family member - let's call her Jane from Yankton SD connected with a person named Erla working from Salt Lake City. The call track number is RX257368855. Was there an outage or problem with that phone number? Jane was informed that there was no outage. Ironic, yet in this case, Jane wanted to hear that there WAS an outage. But Erla said nothing was wrong with the phone line. Worst nightmare realized. Here's the circumstance. This phone number pertains to a remote cabin deep into the Black Hills National Forest. This cabin is where Wayne (Jane's husband) had been staying to enjoy the last few days of summer and then winterize the cabin and "close it" down for the season. Wayne is retired, Jane is not; regardless Wayne is up at the cabin alone. By the way, no internet, no cell phone service, is part of the charm of this cabin setting. In other words, the Century Link phone is the sole method of contact. Jane called the cabin phone (Wayne) but there was no answer. She called again and again. Wayne was not answering the phone, nor was he noticing the missed call and calling back. This is so very contrary to the usual. He always answers, or calls back. The mind processes all this and unfortunately we think the worst case scenario. So, it is with this backdrop Jane called Century Link with great hope that the phone was acting up and a phone outage would explain why this unusual lack of connecting is happening. But Erla said there was no problem. Frantic, Jane contacted county deputies, small village fire departments, etc to run a wellness check of Wayne out at the remote cabin. It all takes time to dispatch officials or volunteers to even begin the lengthy run out to remote cabin setting. IN THE MEANTIME, the family, immediate and extended, have discovered Jane's concern, and quite frankly and quite easily, the thought of Wayne dead from a heart attack or whatever is not that big a stretch. Perhaps, you the reader have experienced something similar, and so you know how those thoughts surface. Now why did Erla believe there was no outage? The story continues. The wellness check is completed. and Wayne is indeed at the cabin, watching TV and quite surprised that sheriff deputies have paid him a visit. So, let's check on the cabin phones. NO DIAL TONE on any of the three phones in the cabin!! Very much "AN OUTAGE". How can this be? The story continues. Around 11:30 a.m. on Tues, Sept 13th, a road crew digging & installing culverts proceeded BASED ON the flag marking of the phone line. (I believe the flag markings were placed by Century Link folks). The flag markings were errant and the road crew broke the phone line. As Wayne chatted with the road crew the next day (Wed.), conversation mentioned that the road crew has an understanding with Century Link to provide repairs w/in 2 hours of a severed phone line. Certainly wish it'd been realized and saved us anguish. Anyway, it wasn't until the next day that Wayne (the Cabin) had phone service restored. I am Wayne's brother-in-law, and for Century Link, I am the guy that pays the phone bill for the above account. Early Wed. morning (Sept 14th), I go into My CenturyLink. Again, I saw the NO OUTAGE caption. Navigate to trouble shooting, then click test-the-phone-line button, I encountered an oddity. This is the button that prompts that the test could take two minutes. It hummed along AND THEN a screen appeared with three items of concern for your IT shop. First was the notation of "AN EXCEPTION HAS OCCURRED". Seems a bit vague for "bet there is no dial tone". Second, in yellow font, several lines of information appeared, HOWEVER, line 1 was overwritten with the line 2 blurb, and line 3 even more greatly overwritten I couldn't read anything. Here are the action-to-take items. a) From Erla's perspective, there was NO OUTAGE when indeed there was. The system screens that Erla relied on have a glitch. b) This cabin phone is still using the old to very old coaxial cable wire stuff. Is there an assumption or is the test of the phone outage presuming that fiber optic wire is everywhere? c) The My CenturyLink trouble shooting popup screen is far neither clear, nor user friendly. read more

Thanks Centurylink. Thanks for making me go into the office during COVID 19, where I have a different internet provider, just to have a reliable, stable internet connection. Thanks for not letting my child do her online schooling at home because the connection cuts out for literally minutes at a time, all day, everyday. Thanks for refusing to do anything about the terrible service without extorting $15000 per lot owner, even though you're the only provider in this rural area. Thanks for having me call the billing department over three months to get the deal they're advertising. (Still not reflected in my bill) And a special thanks to "Kevin", who just today put me on hold to 'escalate' my call to a department that "closes in 14 minutes", but when closing time comes and goes, you're still left on hold, with no indication that the office has actually closed. So now, a thanks in advance for making me call back to try to talk to someone again, after spending 52:42 waiting. It makes me sad to think there's a company so wholly incompetent, and that that incompetent company could possibly have gotten the contract to be the only provider of an essential service in any given area. Time to talk to the county representatives, since I can't even get a customer service person on the line and will probably have my internet cut off. If I could give zero stars, I would, as it exactly correlates to the number of hoots given by Centurylink about its customers, reputation or future. It's hard to get so many people to care so little, so BRAVO to you, sirs. Bravo. read more

Was given today as an install date, started this process in April. At 2pm, still had not heard from a tech. Called into customer service (24 min. hold time) Customer reo put me on hold with out warning and left me the for another minute and a half. Finally came back stating that the tech would be at my house by 4pm and promised service would be completed today. At 4pm got an automated text saying service was rescheduled for the next day. What are the odds anyone will show up?. read more

when we lived at our old house we never had problems with the phone. That house was built in 1952. we moved to a house built in 1993 and have had nothing but problems with the phone service. it has not worked from day one, static on the line, calls that come in failing, and then our line went dead. it took 4 tries to get it fixed the first time, their help desk is garbage and I know more about phones then they do. their online phone test is a joke, it always passes the line even when it is dead. the first time it was fixed they came out and traced the problem back to a pedestal and the line was shorted there. the tech said it took 5 tries to find a non shorted line. 2 weeks ago it rained and our phone when out again. I called and scheduled a tech for the day after 4th of july, no one showed up. no record of my repair ticket when I called (same thing happened before). call again and got another repair ticket, they said some one would be out today. I decided to check on the ticket status (using the repair ticket number) and no ticket showed up. I checked using my phone number and it said that it was fixed on 7-5 WHAT? I pick up the phone and it's working it wasn't working 2 days ago (the last time I checked). so did someone come out and fix it? but never knocked or let me know? also when I was on the phone with one of the techs he told me that century link sold it's holdings in all but 14 states so they can have the money to fix the failing infrastructure in the 14 states they still service. supposedly they will be upgrading everything to fiber... I thought it already was back in the 80's. also their website sucks and barely works most of the time. if I could give them negative stars I would. read more

centurylink repair is the worst. Our internet went out on a Thursday, they couldn't come out till Tuesday, stayed home all day and they were a no show. Tried to go on line to see when they where coming out and the work ticket was not there anymore. Tried to call and when I finally got to a human they hung up and then I couldn't get anyone else on the phone. So I tried their chat line but I have no internet. There apparently is no customer service there anymore. read more

Not even 1 star. The WORST experience I've received. Our internet line was cut by workers in the yard because century link didn't install our line up to code (18 inches) it was probably 4-6 inches and it was put through a mulch bed. We called for assistance with service and the next available appointment was 3 weeks away. We contacted customer service 3x different times and got the run around. Finally got a supervisor who pretty much told us we can't help you. Absolutely ridiculous. We left them for another company because of how awful the service is. read more

So very disappointed with Centurylink and their customer service. Their service will randomly go out with little to no accountability on their part. There is absolutely no way to get good assistance after 6pm pst Friday and 8:00am Monday morning as their phone lines are manned by automated system and their employees are off. If you experience a service outage or technical difficulties over the weekend you will be without service until Monday at the earliest. We lost service Saturday 7/09 before we woke up in the morning. I spent my morning trying to troubleshoot using their app (which is garbage on it's own when not experiencing a service issue) and eventually was forced to do a chat session where I got the pleasure to be connected with Jafra. Jafra went over the standard "is it plugged in?" "What lights are lit?" "Switch the cable around" (unplug from the wall and put that end in the modem and vice versa), and finally power cycle the modem. At this time with nothing having worked Jafra became unresponsive and was looking into things on his end. After 5 minutes I asked if there was an update on his progress to which he said he was still looking into it. After another 5 minutes I asked again for an update and he disconnected the chat and sent me to the survey. Overall the only thing Centurylink has going for it is the price for life program, which is what drew us from Cox after we got 2 rate hikes after the promotional period ended; but we never had any service issues nearly this bad and if there was a problem they could be reached by phone or chat anytime and actually worked to resolve the issue. It will take a big move on Centurylink to keep us on with them. Looks like we will be making the switch back over to Cox. read more

CenturyLink - Standard Centurylink response to service request on their app. - Internet Service Providers Near Me - Phoenix, Arizona

"Leave us alone" the real CenturyLink slogan The CenturyLink phone menu is dedicated to avoid personal contact, creating frustration and anger. I called them because my girlfriend's house didn't have Internet service that we both needed. We got directive to visit web sites. Huh? It had a battery of questions on the road to oblivion, asked with simulated politeness. It announced 24 hour support followed by: the offices are closed; call back. Goodbye. We had to redial. The circuitry told us, "Typical response is a few minutes" given with the hope that we will hang up. It worked. The call began at 10:15 AM, Saturday, January 14 and we quit at 1:32 PM, over three hours later. The corporate bean counters should switch to making spoons which has a simpler technology and the desired detachment. Now, it has been 26 hours without any contact or repair. I'd call again but it's Sunday and they want to be left alone. I stand by my review, Lou Blazquez, Munds Park, AZ read more

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I've had CenturyLink since 2018. Normally they're up and running never a problem. But when they go down their customer service is horrendous . I mean worse than horrendous . But lately about once a a week for 2 to 4 hours the system goes up and down the whole time . When you call customer service they don't even know that they're working on it . So it's useless to even call them . They always want to send out a tech and then the systems up and running later in the day. This has been going on for the last several several months . Can't you do this at night? Why in the middle of the day ? It seems like a pattern so somebody's doing it on purpose. Probably somebody that doesn't want to work the night shift read more

We were customers for 18 years with home phone and internet service. Our home phone stopped working so we called for service repair. No one showed up for three scheduled repair appointments so we switched our home phone to another cable company keeping the internet service with them. By mistake, Centurylink cancelled our internet service instead of just the home phone leaving us with no internet service. They wanted to charge us a $99 reconnection fee though the disconnection was their error and were not able to start up service again for almost two weeks. I wouldn't be a CenturyLink customer again if their services were free! It was the worst customer service experience I have had with any company. read more

Truly the most disappointing and lazy staff I've ever dealt with. I ordered my Wi-Fi over 2 weeks ago and was told I did not have to be home for them to install it. So I locked all of my dogs up for the entire day while I was working so they could go back and install but I come home to the following note on my door... there are no locks on and gate or door to the back yard & not a single person attempted to contact me and let me know they "need access". All he had to do was turn the knob and open the door... Now I am having to wait another 2 weeks for it to be installed and will not be able to work on Monday!(: THANK YOU CENTURY LINK!!!! Clearly the man didn't want to do his job today & now I have to wait till next month to get my WI-FI. If you can use a different provider in your area, please do. read more

CenturyLink - Internet Service Providers Near Me - Phoenix, Arizona

TERRIBLE!!!!!!!! I WOULD NOT EVEN GIVE A HALF OF A STAR!!!!!!! This internet service is THE WORST. I can't even get one device to work properly if it is connected to the internet. I have spoken with techs that guide me through the NEVER resolved, ENDLESS loops of restarting the modem. I bought a wifi extender, because that was one of the solutions that the 5TH tech that I had talked to, told me. Mind you, I shouldn't have to buy an extender when I live in a small townhome... When I called back because it STILL WASN'T WORKING, they sent me through another loop of restarting everything. Finally, it worked for literally about 2 hours, then went straight to NOT WORKING. THIS SERVICE SUCKS TREMENDOUSLY AND SHOULD NOT EVER BE RANKED #6.. They also don't have an after hours number like most.. They are HORRIBLE. You pretty much are paying them a monthly fee for NOTHING in return. CONS: ENDLESS PROS: NONE read more

Unreliable internet access. Streaming frequently drops out in the evening around 6-10. Rarely able to view any movie or show without dropout. I run internet speed test from my PC about 1 in 3 attempts drops to less than 1000 kbs FAR from advertised 30 mbs THAT IS LESS THAN 1/30000 OF WHAT I PAY FOR. This service is pitiful. I went from COX years ago when they failed every time it rained. I suspect the cables in our area have serious flooding/corrosion issues. The internet service here is worse than third world! read more

A picture is with 1000 words, and this is it right here!! Brand new modem/router that I have to reset at least a dozen times a day to get it to give me roughly 25 mbps when I pay for much higher! Your company is bulls$&t and I hope You and every MDU complex that has a contract with you is sued for having monopolies that keep your much better competition from giving people quality service you a$$h@les lack... overpriced internet that has never once pegged the 40 Mark let alone 30's and your $40 a month forced directv in our rent for a standard def box in an HD world... I can spend that $40 on Netflix, Hulu and prime and it would be a little more but prime alone has its own value for fast free shipping and music, tv, movies... centurylink is primitive garbage most!!! Don't do business with them ever!!! We won't when we move. read more

CenturyLink - Internet Service Providers Near Me - Phoenix, Arizona

Scheduled internet setup service and got stood up two times! They said they would notify me when the technician is on the way, and never got a phone call. read more

Want to throw good money away? Looking to be run around the globe for the worst in customer service!? We'll look no further, CenturyLink is the place! After multiple calls, being told repeatedly there is no ticket on our issue, shuffled through multiple clueless departments, many of whom barely grasp the English language, we still have no internet! How, I mean how, can any company be THIS bad? They've taken our money without problem and provide no service... Time to get the lawyers involved I guess. read more

I refuse to give this company a star a star! They have the worst customer service in my 63 years of living!! They are horrible, uncaring company!!!! DO NOT EVER ORDER CENTURYLINK...EVER!!!!!! Shame on you for making me give them a darn star!!! Ugh read more

We needed Internet service at an RV park, I was told that I would be getting really fast speeds (up and down). When I called to connect, I was told that it would be one week before they would connect my service, even though it would be a self-service install. I went online and found that I could move the date up by four days, so I did. A technician called several days before that and told me that the demarc at my site was damaged and a repair team would have to come out and fix it. Fortunately, on the install date, a really good technician came out and installed an extension cord for me because I was not getting a cable modem, I was getting DSL! In a metropolitan area, I have to have DSL. The modem Centurylink sent to me had an eight foot phone cord, which could never be long enough. So, now its installed, I have DSL speed, coming from Cox with 30/300, this was painful, but it was for just one month. Still had failures, drop outs, "no Internet service detected" messages, etc. Now, its time to leave the park and we need to disconnect service. We hit the usual crap - had to go online to cancel service, give them one of about 10 reasons, all of which map into service retention and a long wait on the phone, its been 16 minutes now. It doesn't matter that the move-to address I gave them is not served by them, I still have to wait for a customer rep, all the time listening to some stupid music with a really harsh wood block click, and also listen to some voice actor every 15 seconds giving me one of a dozen marketing messages. Fortunately, I've learned that you just have to be moving to a location they don't serve and there is nothing they can do, other than coax you into just suspending your account. Next time, I'm using a "burner credit card" that I can cancel when I disconnect service. read more

Yeah ... I work in the industry and these people are incompetent .... Absolutely the most remedial tech team around .... Wish I could be a technician for them because I wouldn't be held Accountable at all and still get paid ... instead I live in the real world where if you don't have pride in service they fire you!!! Customer service is non existent ! And lead times are asinine .... Probably be faster to get on a horse at this point ! Pony express had less lead time then this group! They say " we're family and we're committed to keeping you connected " This is a ploy . Rather stand in the bathtub and hug a toaster ! Get real ! What they do is considered theft of service ! coming from the blue collar don't waste your time because the third time you call them for a service issue you will know That they waste your time Sincerely A field technician who just wants to go fix the problem himself ! Instead of waiting for another hack to screw it up again! read more

Worst company ever. Got a call from collections about a bill that was 2 years old. Never received anything prior to that about outstanding account. Called them up and they can't got that far back on my pay history. Such a scam read more

Pathetically slow internet speeds and awful customer service. Not much better than than the old dial up modems.

Wtf how am I supposed to get behind the cover plate why didn't you use the phone jack that was provided by customer or even provide the right jack lazy installation this needs to be corrected by someone who cares about their work read more

CenturyLink - Centurylink installation - Internet Service Providers Near Me - Phoenix, Arizona

I had my account on vacation hold, turned it back on (supposedly) The next day or so decided to 'upgrade' as the inital rate was lower than the rate I had. They said it will be 3-4 weeks for a tech to comeout but no one needs to be home it is an outdoor adjustment. We will send you a new router. I have no serivce because while I am waiting for the upgrade, my "service may be interuppted" so I have no internet for 2 more weeks while they finish my ticket. I then asked when I was going to get the new router, we do not have any information it is expected by 5pm the night before the tech is upgrading you. WOW! I warned them that I was not going to be payg for service while I had none!! the response was well after your upgrade, you can contact billing to credit you. SERIOUSLY?!? read more

If you have the availability to switch to a fiberoptic internet do it asap. My experience with CenturyLink was good at first, I was a customer for many years and then the issues started. They scheduled a repair three times at one point and the technicians wouldn't come to the door. They would park down the street and say no one was home. This last time my son took the day off from work and they never showed up. I called the next day and the representative said no one was assigned to fix my internet. A technician called me the next day and he told the truth. He stated that management had downsized the workforce, that customer service was now automated or transferred to a sheep corral in Pakistan. No disrespect to sheep. I am now with Quantum Fiberoptics internet. read more