century link is the worst company I've ever had to deal with in comparison to all the other internet company's I've been with. I was forced to be with century link due to my address only accepting century link and I've went through agony because of it. worst customer support. impossible to speak with a human being. dont bother trying to open the chat box link because it doesn't do anything. I'm extremely frustrated. I'm over paying, no support, no notices. I paid everything on time and nothing is due yet my services get turned off with no warning or notice, email text or anything. impossible to get ahold of anyone. Im so sick and tired. also an appointment just to set up the service takes about two weeks. terrible. worst service I've ever experienced for the price it's absolutely ridiculous. read more

Horrible service! You NEED to or rather MUST wait for the technician to come and install the router! Waste of time, I'd rather prefer to install it myself and get the wifi started. Their availability is the worst read more

0 stars they've done nothing but waste my time for a month because there tech wouldn't try harder to knock on my neighbors door who was in fact home and doesn't work so no excuses and when I call back to have them come out to try and establish service for the second time since the first time there tech dropped the ball and they want to wait 3 weeks again how is it that a company that large can't seem to get there ducks in a row any sooner then 3 weeks. Full of garbage excuses and lame reasons why they can't do it sooner every time I call. If this is how they treat new customers then god help you if you're a continuing customer read more

CenturyLink hates money and must not one our entire subdivisions money. No one in our HUGE neighborhood Columbia Missouri which is college town has fiber or cable of any type so everyone has to have a dish or stream. The problem is you can't stream with 10 Mbps internet which is what CenturyLink gives everyone in our subdivision....meanwhile 2 min down the road they have fiber. Ashland Missouri which is a small country town outside of Columbia...fiber. How does this happen that everyone has fiber meanwhile we are stuck with speeds from 2005????? -Stephanie and Chris Chauvin read more

This has been a nightmare. I work from home and i need internet to do so. Apparently centurylink provides internet service for my apartment complex. It took almost a month to get the technician out to even start the service. Now I am unable to get ahold of them to make a change to my order because their automated system is so terrible and doesn't have my phone number associated with my account. I haven't even started yet and I'm already over these guys. Pathetic read more

STAY AWAY!!!! I would give zero stars if I could. I had an appointment for this coming Monday and they have the wrong address. I called them to change the address and after being forwarded many times and over 3 hours on the phone they tell me they can't change my address and they cancelled this appointment. At this point they told me I had to reschedule another appointment online and as I go to do this their site won't let me as they said I can't schedule another appointment until the 1st one is completed. I cancelled the account and and tried to create a new one and it won't let me open another account. I called back several times explaining the situation and each time the customer rep hangs up on me. read more

Their $65 for life contract is a big lie. They just increased my monthly bill to $75. When I called them about it they say I did not have it. I have paid the same $65 for the last 6 years. The supervisor said she will bring my complaint to their Complaint Dept. What a joke. I wasn't born yesterday. Stay away from them. Look at all the other complaints in Yelp. I have reported them to the AG of Arizona. As usual nothing back from the AG. So this AHs are getting away with it. read more

Horrible experience. If I could give a zero I would, one star is too much. Frequent outages, especially the last two months when 'massive area outages' and 'system issues' were reported. I had difficulty reaching anyone in tech, except by text. They would promise the area outage was going to be short, they were 'working on it', yet with every anticipated time the service was promised to be reconnected, it would be extended again by 12 hours or even 24 hours, depending on the extension/fix time they texted us. Betwen mid April and mid June, we were without service for 6+ days, not to mention the shorter outages of a few hours here and there and because we both work from home, we rely on our internet to be able to do our jobs. When we complained, they credited us $5 for the internet being out mult days. Our billing started 5 days before we finally had enough of the spotty and inconsistent service and decided to cancel, only to be informed that they did not prorate credit for the bill we had just paid (for the 26 days left on the bill). So even though we only used 5 days of the service and had prepaid for the next 26 days, they said their policy was no prorated credit because I didn't cancel prior to the start of the billing cycle (which happened to be right when we had our last major outage and we were trying, yet again, to give them the benefit of the doubt in giving us the internet service we paid for). I was told their policies were very clear if I read the legal acknowledgement. I guess we are all supposed to know where to go for such a document and why would we even think we need it when we sign up for service? The first woman I talked to had a heavy accent and was talking super fast and I could not understand what she said and asked her to slow down and talk slower so I could understand her and she said she was disconnecting the call because I was being agressive so I had to call back in again regarding my disconnect/final billing. I would never, ever, ever do business with these people again. Sub standard internet service and even lousier customer service. Buyer beware with these guys! You've been warned, pick anyone else available for internet service. read more

They would get no stars, if that were an option. I have upgraded 2x's to their highest speed, and it is hit or miss, mostly miss. I usually have to call every 6-8 weeks because of no service. It takes forever to talk to someone, who usually speaks very poor English, and hard to understand. When calling, their menu prompts are equally frustrating. Almost impossible to get to speak to an agent. Keep saying goodbye. HATE HATE HATE CL, and actively looking for a replacement internet company. And not Cox either. Even the CL technicians tell me I am only getting 40-60% of the speed. Don't use @Centurylink. read more

My 1 star review has nothing to do with old technology being capable of downloading the entire internet in less than a second. Although 100mbs being your fastest option is a joke. If everything else was great I would say 4/5. But even if you try to limit your download speed to 10mb/s on steam the rest of the internet takes a toll. That makes the service 3/5-2/5. Lastly several months ago when I tried canceling my service I thought I was able to do so online. When I checked my credit card statement it seems I missed a page where I was told I wasn't able to and needed to call to cancel. Weird that a service I was able to set up 100% from my phone by myself I have to call and give a reason or something. I go to call and sit on hold for over 15 minutes where nobody answered. I would give 0/5. Yall suck read more

CenturyLink is the worst service ever. They committed to send a technician to my house and I waited all day. No one contacted me and I stayed here all day to get my Internet up. Now I had to reschedule my appointment to get my Internet back up and I will be without Internet service for another week. Please consider not going with CenturyLink. They are the worst service ever.​ read more

If I could give them a zero I would. I cancelled this service 3/3/2023 and have been unable to obtain a return label so they don't bill me $200 fee for not returning the modem. Cancelling was next to impossible. Asked for supervisor and they are all busy. Kept talking in circles and thanked me for my patience which only pissed me off more. Worst service dont get them. Verizon is only $25 for 3 years read more

The installer was here four hours and still can't figure out how to get my internet set up. He was inside for a half hour total and sat in his truck the rest of the time. read more

I have been on hold and bounced around for three and a half hours to get a business line repaired for the third time in two weeks. I don't think I will be a customer for much longer. read more

Twice we have scheduled a service call and twice we stayed home all day and twice we've been stood up with only a computer generated no reply text at the end of the day. read more

Thanks Centurylink. Thanks for making me go into the office during COVID 19, where I have a different internet provider, just to have a reliable, stable internet connection. Thanks for not letting my child do her online schooling at home because the connection cuts out for literally minutes at a time, all day, everyday. Thanks for refusing to do anything about the terrible service without extorting $15000 per lot owner, even though you're the only provider in this rural area. Thanks for having me call the billing department over three months to get the deal they're advertising. (Still not reflected in my bill) And a special thanks to "Kevin", who just today put me on hold to 'escalate' my call to a department that "closes in 14 minutes", but when closing time comes and goes, you're still left on hold, with no indication that the office has actually closed. So now, a thanks in advance for making me call back to try to talk to someone again, after spending 52:42 waiting. It makes me sad to think there's a company so wholly incompetent, and that that incompetent company could possibly have gotten the contract to be the only provider of an essential service in any given area. Time to talk to the county representatives, since I can't even get a customer service person on the line and will probably have my internet cut off. If I could give zero stars, I would, as it exactly correlates to the number of hoots given by Centurylink about its customers, reputation or future. It's hard to get so many people to care so little, so BRAVO to you, sirs. Bravo. read more

My 97 year old mother has been without service for 11 days. Supposedly a technician came out, we never saw a technician and if we reported that we could not call out or receive calls our expectations were that the technician would come to the door to confirm that we could use the telephone. Did not happen and the technician closed the ticket saying the service was completed. Shouldn't the customer determine when the service is complete? We are still not able to make or receive calls. DO NOT use Century Link unless you do not need reliable phone service. I asked to escalate to a manager and was told a manager was on another call and would call me back. Still waiting for a return phone call. If you pay for phone service that should INCLUDE a working phone line. Century missing a Link. read more

Would give them 0 stars, They missed 3 appointments, ridiculous , they would tell me there's an issue with my account and would push my appointment date further but yet they missed 3 appointments and still want to tell me they can fit me in for another appointment read more

Their customer service is non-existent. Their service (connectivity) is horrible. There are no live people working after 6 p.m. or on weekends. If you do online chat, the reps are slow at best. Then they'll flat out lie to you and disconnect the chat without saying anything so you have to start all over again. They have no technicians working on the weekend. My internet has been out since Thurs. Was told it would be fixed by 6 p.m. Thursday. It wasn't. Then they said 11 a.m. Friday. It wasn't. Then Saturday they texted and said it was resolved. It isn't. First appt I could get was 11-1 and if I couldn't do that, it wouldn't be until 11-20! Was online for 5 hours trying to get help to no avail. Not one time did anyone even offer a discount for not having internet for a week. Horrible company. I've already filed a BBB complaint from the last time and I'm filing another one. Then I'm changing providers. Steer clear of this company. read more

I cancelled my service with Century Link in February, but they didn't discontinue my service. Now I'm being billed for services I have not received, since I no longer live at the address. They are the WORST company I have ever dealt with and would never recommend them to anyone. read more

i requested a tech to come to my home. after having many , many issues with service. i waited 9 hours for the tech to show for the possible repair . no show and no phone call let me to believe that they did not care. i took on a different internet carrier. i work from home like many Americans do. i lost money dealing with Century link because of the horrible service and having no service for 4 days. . i took on a different carrier in less than one hour.... here is another reason i would never use them again. i had to box up the modem and send it to them. they have no drop off office or service to come pick it up. my warning to all is they dont care, and you will NOT be happy. read more

A picture is with 1000 words, and this is it right here!! Brand new modem/router that I have to reset at least a dozen times a day to get it to give me roughly 25 mbps when I pay for much higher! Your company is bulls$&t and I hope You and every MDU complex that has a contract with you is sued for having monopolies that keep your much better competition from giving people quality service you a$$h@les lack... overpriced internet that has never once pegged the 40 Mark let alone 30's and your $40 a month forced directv in our rent for a standard def box in an HD world... I can spend that $40 on Netflix, Hulu and prime and it would be a little more but prime alone has its own value for fast free shipping and music, tv, movies... centurylink is primitive garbage most!!! Don't do business with them ever!!! We won't when we move. read more

CenturyLink - Internet Service Providers Near Me - Phoenix, Arizona

This message will be perceived as a complaint letter. However, it is also intended to let you know of your glitches in either your systems or your procedures or your assumptions or all three. Our specific recent connection with Century Link caused the entire family great anguish and despair that I hope you completely read below and more importantly, have empathy toward AND take action to resolve. Our situation was an after hours call to Century Link to discover if there was an outage or problem with the our remote cabin phone number. This inquiry occurred on Tues, Sept 13th at 8:53 p.m. Central time. More specifically, our family member - let's call her Jane from Yankton SD connected with a person named Erla working from Salt Lake City. The call track number is RX257368855. Was there an outage or problem with that phone number? Jane was informed that there was no outage. Ironic, yet in this case, Jane wanted to hear that there WAS an outage. But Erla said nothing was wrong with the phone line. Worst nightmare realized. Here's the circumstance. This phone number pertains to a remote cabin deep into the Black Hills National Forest. This cabin is where Wayne (Jane's husband) had been staying to enjoy the last few days of summer and then winterize the cabin and "close it" down for the season. Wayne is retired, Jane is not; regardless Wayne is up at the cabin alone. By the way, no internet, no cell phone service, is part of the charm of this cabin setting. In other words, the Century Link phone is the sole method of contact. Jane called the cabin phone (Wayne) but there was no answer. She called again and again. Wayne was not answering the phone, nor was he noticing the missed call and calling back. This is so very contrary to the usual. He always answers, or calls back. The mind processes all this and unfortunately we think the worst case scenario. So, it is with this backdrop Jane called Century Link with great hope that the phone was acting up and a phone outage would explain why this unusual lack of connecting is happening. But Erla said there was no problem. Frantic, Jane contacted county deputies, small village fire departments, etc to run a wellness check of Wayne out at the remote cabin. It all takes time to dispatch officials or volunteers to even begin the lengthy run out to remote cabin setting. IN THE MEANTIME, the family, immediate and extended, have discovered Jane's concern, and quite frankly and quite easily, the thought of Wayne dead from a heart attack or whatever is not that big a stretch. Perhaps, you the reader have experienced something similar, and so you know how those thoughts surface. Now why did Erla believe there was no outage? The story continues. The wellness check is completed. and Wayne is indeed at the cabin, watching TV and quite surprised that sheriff deputies have paid him a visit. So, let's check on the cabin phones. NO DIAL TONE on any of the three phones in the cabin!! Very much "AN OUTAGE". How can this be? The story continues. Around 11:30 a.m. on Tues, Sept 13th, a road crew digging & installing culverts proceeded BASED ON the flag marking of the phone line. (I believe the flag markings were placed by Century Link folks). The flag markings were errant and the road crew broke the phone line. As Wayne chatted with the road crew the next day (Wed.), conversation mentioned that the road crew has an understanding with Century Link to provide repairs w/in 2 hours of a severed phone line. Certainly wish it'd been realized and saved us anguish. Anyway, it wasn't until the next day that Wayne (the Cabin) had phone service restored. I am Wayne's brother-in-law, and for Century Link, I am the guy that pays the phone bill for the above account. Early Wed. morning (Sept 14th), I go into My CenturyLink. Again, I saw the NO OUTAGE caption. Navigate to trouble shooting, then click test-the-phone-line button, I encountered an oddity. This is the button that prompts that the test could take two minutes. It hummed along AND THEN a screen appeared with three items of concern for your IT shop. First was the notation of "AN EXCEPTION HAS OCCURRED". Seems a bit vague for "bet there is no dial tone". Second, in yellow font, several lines of information appeared, HOWEVER, line 1 was overwritten with the line 2 blurb, and line 3 even more greatly overwritten I couldn't read anything. Here are the action-to-take items. a) From Erla's perspective, there was NO OUTAGE when indeed there was. The system screens that Erla relied on have a glitch. b) This cabin phone is still using the old to very old coaxial cable wire stuff. Is there an assumption or is the test of the phone outage presuming that fiber optic wire is everywhere? c) The My CenturyLink trouble shooting popup screen is far neither clear, nor user friendly. read more

Not even 1 star. The WORST experience I've received. Our internet line was cut by workers in the yard because century link didn't install our line up to code (18 inches) it was probably 4-6 inches and it was put through a mulch bed. We called for assistance with service and the next available appointment was 3 weeks away. We contacted customer service 3x different times and got the run around. Finally got a supervisor who pretty much told us we can't help you. Absolutely ridiculous. We left them for another company because of how awful the service is. read more

So very disappointed with Centurylink and their customer service. Their service will randomly go out with little to no accountability on their part. There is absolutely no way to get good assistance after 6pm pst Friday and 8:00am Monday morning as their phone lines are manned by automated system and their employees are off. If you experience a service outage or technical difficulties over the weekend you will be without service until Monday at the earliest. We lost service Saturday 7/09 before we woke up in the morning. I spent my morning trying to troubleshoot using their app (which is garbage on it's own when not experiencing a service issue) and eventually was forced to do a chat session where I got the pleasure to be connected with Jafra. Jafra went over the standard "is it plugged in?" "What lights are lit?" "Switch the cable around" (unplug from the wall and put that end in the modem and vice versa), and finally power cycle the modem. At this time with nothing having worked Jafra became unresponsive and was looking into things on his end. After 5 minutes I asked if there was an update on his progress to which he said he was still looking into it. After another 5 minutes I asked again for an update and he disconnected the chat and sent me to the survey. Overall the only thing Centurylink has going for it is the price for life program, which is what drew us from Cox after we got 2 rate hikes after the promotional period ended; but we never had any service issues nearly this bad and if there was a problem they could be reached by phone or chat anytime and actually worked to resolve the issue. It will take a big move on Centurylink to keep us on with them. Looks like we will be making the switch back over to Cox. read more

CenturyLink - Standard Centurylink response to service request on their app. - Internet Service Providers Near Me - Phoenix, Arizona

Want to throw good money away? Looking to be run around the globe for the worst in customer service!? We'll look no further, CenturyLink is the place! After multiple calls, being told repeatedly there is no ticket on our issue, shuffled through multiple clueless departments, many of whom barely grasp the English language, we still have no internet! How, I mean how, can any company be THIS bad? They've taken our money without problem and provide no service... Time to get the lawyers involved I guess. read more

Yeah ... I work in the industry and these people are incompetent .... Absolutely the most remedial tech team around .... Wish I could be a technician for them because I wouldn't be held Accountable at all and still get paid ... instead I live in the real world where if you don't have pride in service they fire you!!! Customer service is non existent ! And lead times are asinine .... Probably be faster to get on a horse at this point ! Pony express had less lead time then this group! They say " we're family and we're committed to keeping you connected " This is a ploy . Rather stand in the bathtub and hug a toaster ! Get real ! What they do is considered theft of service ! coming from the blue collar don't waste your time because the third time you call them for a service issue you will know That they waste your time Sincerely A field technician who just wants to go fix the problem himself ! Instead of waiting for another hack to screw it up again! read more

Truly the most disappointing and lazy staff I've ever dealt with. I ordered my Wi-Fi over 2 weeks ago and was told I did not have to be home for them to install it. So I locked all of my dogs up for the entire day while I was working so they could go back and install but I come home to the following note on my door... there are no locks on and gate or door to the back yard & not a single person attempted to contact me and let me know they "need access". All he had to do was turn the knob and open the door... Now I am having to wait another 2 weeks for it to be installed and will not be able to work on Monday!(: THANK YOU CENTURY LINK!!!! Clearly the man didn't want to do his job today & now I have to wait till next month to get my WI-FI. If you can use a different provider in your area, please do. read more

CenturyLink - Internet Service Providers Near Me - Phoenix, Arizona

TERRIBLE!!!!!!!! I WOULD NOT EVEN GIVE A HALF OF A STAR!!!!!!! This internet service is THE WORST. I can't even get one device to work properly if it is connected to the internet. I have spoken with techs that guide me through the NEVER resolved, ENDLESS loops of restarting the modem. I bought a wifi extender, because that was one of the solutions that the 5TH tech that I had talked to, told me. Mind you, I shouldn't have to buy an extender when I live in a small townhome... When I called back because it STILL WASN'T WORKING, they sent me through another loop of restarting everything. Finally, it worked for literally about 2 hours, then went straight to NOT WORKING. THIS SERVICE SUCKS TREMENDOUSLY AND SHOULD NOT EVER BE RANKED #6.. They also don't have an after hours number like most.. They are HORRIBLE. You pretty much are paying them a monthly fee for NOTHING in return. CONS: ENDLESS PROS: NONE read more

Wtf how am I supposed to get behind the cover plate why didn't you use the phone jack that was provided by customer or even provide the right jack lazy installation this needs to be corrected by someone who cares about their work read more

CenturyLink - Centurylink installation - Internet Service Providers Near Me - Phoenix, Arizona

I had my account on vacation hold, turned it back on (supposedly) The next day or so decided to 'upgrade' as the inital rate was lower than the rate I had. They said it will be 3-4 weeks for a tech to comeout but no one needs to be home it is an outdoor adjustment. We will send you a new router. I have no serivce because while I am waiting for the upgrade, my "service may be interuppted" so I have no internet for 2 more weeks while they finish my ticket. I then asked when I was going to get the new router, we do not have any information it is expected by 5pm the night before the tech is upgrading you. WOW! I warned them that I was not going to be payg for service while I had none!! the response was well after your upgrade, you can contact billing to credit you. SERIOUSLY?!? read more

My internet quality and connection was not always horrible, but for most of the time I had service with them, I could not even watch a YouTube video without continuous buffering. I had multiple servicemen come out and take a look at stuff and confirm that there were a ton of drops that were happening and they would "fix the issue" but nothing would actually change. Getting help out was easy, although you are mostly talking to robots. The price was decent, although it makes sense that the connection sucked. The worst part and my reason for writing this review is that they scam people for no reason. When I finally cancelled service with them, they made it pretty clear they would charge me $200 if I did not return my modem. I returned it as soon as my service was cancelled. At the ups store, the guy helping me out warned me to keep my tracking number, as centurylink was known to scam their customers. Fast forward a few months-- they are of course charging me for the "unreturned modem". I was able to resolve the unwarranted charges due to the fact that I kept my tracking number. I regret giving them my business. Companies that do this need to be held accountable. read more

I used this Internet service when I moved to Phoenix (AZ). Literally it offers the worst service I have ever experienced! I will list down FIVE points in brief from my end and you can decide if you still think this is worth the money and time: 1. The worst part is that they are not transparent with you since the beginning. I called them up a week after I got the WIFI installed to complain that I was not getting the speed I was promised. After spending an hour with the customer service (which is the minimum time limit to actually get connected to someone every time you call these guys) they agreed to reduce my billing amount instead, giving me some strange reasons that were pretty shocking. Also, these guys forgot to update this info from their end, and "I" had to explain them every time, again and again, as to why I was still being charged the same amount every damn month! 2. The website is down most of the time and you cannot make the payments online! 3. The customer service is so bad that it literally feels like a test for your patience levels! I spend literally one-two HOURS every time I call them! Forget the Live Chat too, it takes forever for someone to connect with you. 4. None of your queries or problems are listened to over here. They do not save any changes or modifications you do to your plan and it would be U who would have to explain it to them cos I believe they just write down stuff on a paper or something and throw it away instead of saving the information on their systems! 5. My only advice: If your apartment at Phoenix only provides CenturyLink services, I suggest you rather move to a different apartment than waste your time with these guys (I went with COX at my new apartment and I am literally at PEACE...) read more

Was given today as an install date, started this process in April. At 2pm, still had not heard from a tech. Called into customer service (24 min. hold time) Customer reo put me on hold with out warning and left me the for another minute and a half. Finally came back stating that the tech would be at my house by 4pm and promised service would be completed today. At 4pm got an automated text saying service was rescheduled for the next day. What are the odds anyone will show up?. read more

centurylink repair is the worst. Our internet went out on a Thursday, they couldn't come out till Tuesday, stayed home all day and they were a no show. Tried to go on line to see when they where coming out and the work ticket was not there anymore. Tried to call and when I finally got to a human they hung up and then I couldn't get anyone else on the phone. So I tried their chat line but I have no internet. There apparently is no customer service there anymore. read more

Just here to bash how absolutely useless CenturyLink is and how they put no time or effort into their rural area customers. It's 2022 and we still get 1mb a second, I can't run anything. Garbage ass company and the only reason they get any money from me is because our kid needs some way to so his homework. read more

Run away as fast as you can. Find a different provider. I would if I could. Due to my location, it seems to be my only option. I am a small seasonal business that uses CenturyLink internet and phone. We keep the phone during the off season and suspend the internet because no one is on site. This year, after 40 minutes on hold, with intermittent person to person talking, the customer service rep. tells me I will be paying more, (total invoice) if I discontinue my internet. I'm forced to keeping it as is. At least I won't have to call them in the spring to reinstate the service. My blood pressure goes way up every time I have to call these guys. Nothing is easy with them and always takes 45 minutes or more to resolve what ever issue I may be having. read more

The first day after receiving my equipment and getting it set up I experience intermittent outages. Rather than help they said they would rather me cancel service. This of course was not until I had already spent a combined 3+ hours on the phone in 3 separate calls. I work in customer service so was very patient and polite but was still hung up on once. So..... negative stars. TBH I recommend sticks and stones. You'd have better chances of connecting to the internet with that than a modem from Centurylink. read more

Ever since my family and I switched to Cox three months ago, all the issues we were having seemed to be resolved and that confirms CenturyLink's incompetence is the reason we were having an unreliable internet connection. read more

Would give this company a zero star if I could. My internet is never working and when it does it's slow and and lags. When you try to contact support you can never get through to anyone. I took off a whole day waiting for my technician. He never showed and then found out the next day it was a line issue and he wasn't coming after I contacted support 4 times asking his status. Horrible horrible company and unfortunately where I live is the only option I have for service. read more