Had to wait a week and a half to get a technician to turn on the Internet to the neighborhood. Internet still wouldn't work and was told it would be another week for a tech to come back out. How can this company seriously think a customer is going to go for two weeks without Internet? Having Internet is a necessity for me as it is for many, guess it's back to Mediacom. read more

Great company they came out and fixed my internet it was a cable that was not plugged in they were extremely friendly and very helpful I think that why people don't like them is because they are immature CENTRUYLINK YOU ARE AWSOME and I am happy to be your security gaurd and I am proud to say GO CENTURY LINK read more

If there was ever a company and their product/services which I had purchased and used in the past but so hate the experience of doing business with them, it would be Century Link! I have used at least 5 different internet providers across the country from Comcast to Mediacom to Cox and TimeWarner. I don't know how CL stays in business. God help ya if you need to speak with someone at the company for ANY reason, because after you wait a minimum of 20 minutes on hold during open hours that are not very consumer friendly (closes at 5 pm on Fridays and no weekend hours), you will encounter rude and snarky representatives who obviously don't have their calls monitored. After I ended my internet service 4 months prior and then CL continuing to charge me (direct bank withdrawl, so don't do that with them), I finally got a refund check in excess of $120! It took me contacting the Iowa Utilities Board in DSM to file a complaint against them for a lack of payment after being overcharged. I called CL 4 times in the course of 3 months, only to be told the "check was on its way..." I would go without WiFi if they were the only provider of internet service where I might live in the future!! read more

When I call, the workers are always SO rude. Seemed like kids were running the customer service department. The actual internet service is normal to me (1 person). 2 stars for inappropriate call center employees and super late technician with poor communication skills. read more

This was without a doubt the worst customer and technical service I have ever received. I scheduled a technician to come out on June 25th and setup our internet so when we moved into our new house it would be ready for us. The technician never actually came to the house but proceeded to mark the ticket as closed. When I arrived at the house and found the internet wasn't working, I spend 3 hours on the phone with customer support only to find that the tech needed access to the house. I have to reschedule for July 7th, almost 2 weeks later because they were all booked up. On July 7th, the technician again failed to ever show up to my house, but this time marked the ticket as completed so my account started trying to bill me. After another 2 hours on the phone with customer service, they told me all they could do is reschedule for July 9th as a "repair" despite my service never having been setup in the first place. On July 9th, the technician decided to take the afternoon off and rescheduled my appointment for Monday the 12th. Finally, on July 12th, after 2.5 weeks without internet (and I work from home) the technician arrived to find that my house had never been connected to the phone network and they would need to run 300+ feet of cable underground which I would be charged for. A bill of roughly $1000 and 2+ weeks of waiting time. The technician was nice and apologized for whichever idiot had come out in the first place, but I told him I was not interested in continuing my service with Centurylink. So after waiting for 2.5 weeks to get 40mbps from a shitty company, I was told I couldn't actually get internet unless I paid $1000 up front and waited another 2+ weeks. I spent 6 hours on the phone with customer support, was transferred 10+ times, burned through my hotspot data cap, used all my vacation days, and ended this process with no internet service to show for it. This was the worst customer service I have ever experienced and Centurylink is a bogus company that I will never give my business to again. read more

Pi$$ poor product & terrible Customer Service. In my neighborhood, ravaged by storms this year, my DLS clocked speeds are now at times, dial up speeds through my 5mb DSL modem [ the 3nd one btw]. the tech who has visited 2 times [nice guy] tells me to now call his supervisor and have my neighborhood bumped up on the list of places to upgrade the lines. This is the fix to get me what I am paying for [3mbs]?!?!?...wait until they upgrade my neighborhood hardlines??? I am SOL and paying 54 bucks per month for non existent 5mgb DSL. I have few other options but am looking to move on..-- getting r@ped by Mediacom or scr3wed over by Centurylink. Funny: I got a call @ work from a service tech in another state who said he just finished testing the lines & box on the side of MY one and only house and told me it all looked good. He was in another state [not even the same day as my scheduled service visit either] !! Their service is so screwed up in DES MOINES IOWA because of the quest side [a former company CLink bought], battling the centurylink side of the company. They have one corporate name but still 2 separate internal infrastructures that don't play well together. GD, this service sucks. 2 thumbs down read more

One of the worst companies I've ever dealt with. They sent me a terrible modem that basically started on fire. I asked for a new one and the same thing is happening. My internet works sometimes throughout the day but the connection drops constantly and I have to restart my modem. I have my girlfriends over for movie night and most of the time we have to rent one because i cant use a streaming service due to lag and disconnectiong. I call and talk to them but nothing ever gets done. Stay away if your looking for good internet service. read more

A tech has never once showed up on time for our service. We have had a tech "accidentally" cut the line to our internet on two different occasions and only have had service with CenturyLink for 30 days. The first time we requested a repair, we were quoted a service window of 8am-12pm. Actual arrival time: 5:15pm. Today, we were quoted a window of 10:45am-2:45pm. Current time: 3:10. Tech is nowhere to be found. read more

My initial bill was $70 more than the original quote, It took 5 minutes to set up internet and they changed me $225 for set up and first months service. I was told my monthly bill would be $29.99 but today my bill arrived and is $43.94 due to changes they chose to make. I have moved several times in the past 8 years and this is the WORST service yet and the most deceitful. Cannot wait for my next move. I will NEVER use this company again. read more

Century Link has lost my bill three times. They also lost the billpay transmittal sheet I faxed in to prove the payment to them...the payment THEY lost...TWICE. They disconnected my service four times because of their error. Also, every time I call, I am on hold for at least 30 minutes...including today. After talking to three customer reps, two supervisors, and an escalation department, the escalation department FINALLY answered my question in less than five minutes...the question that the supervisor absolutely refused to answer. When I asked the first customer service rep about my bill, she loudly stated "DID YOU NOT HEAR A WORD I JUST SAY, SIR?" Yes, the sir really made up for it, let me tell you. After four years I have finally cancelled, but it took 45 minutes. They also tried to charge me for an extra month, which the escalation department corrected because it was in fact an incorrect charge. Terrible service, no phone calls less than thirty minutes for ANYTHING, bogus charges, crappy internet and equipment that NEVER works. Run the other way if you know what is good for you!!! read more

I've been a Century Link customer for 5 years and they made a mistake and acknowledge it and can't do anything to make it right. Really?? I'm very disappointed. read more

had CenturyLink since they were still Qwest. The reason for the low rating is that after 4 years they have decided that my bill should be 70.00 month for their slow service. I've called 4 months in a row, each month they tell me that they've put me on the 24.95 plan then the next month I get a bill for 70.00 again and they disconnect me for not paying the over-inflated past dues. Last month they charged 25.00 to change the service (back to the 24.95 it was supposed to be in the first place) and yet the new bill is still almost 3 times that amount. Usually when I call they are very nice, even though they are obviously lying through their teeth, but last week the customer service person told me that "the computer is always right" and didn't even try to help figure out why the bill is wrong. It breaks my heart to go back to Mediacom's unreliability but I'm not going to pay triple for internet just because Qwest has decided it doesn't want to keep its customers. Buyer beware. read more

If I could give them zero I would. I have had nothing but problems with this company. I signed up in January and was told that my service would be month to month and that I could cancel it at anytime with no charge. I waited 2 1/2 weeks past the time the modem was supposed to show up and had to call twice to make sure that it was on the way. When I did receive the it, I had to wait another week for it to be activated. I was not being billed for about 3 to 4 months and found out that they were sending it to a wrong address and then all of the bills came at once so I had to pay 200.00. I then had to call them to make sure that the bills were being sent to the right place, and then set up for automatic payment. It worked for about a month but then was unexpectedly taken off of it and it wouldnt let me sign up again. I was not getting any confirmation emails or reminders so I called them again to check on email status. They were sending it to a completely different email that was on the account before.... I have now called them 6 times to change the email in the past 8 months.... today hopefully the supervisor that I talked with can figure out how to save an email. They also had the wrong phone number on the account and hopefully that will be fixed today as well. I was overcharged 2 times (taken out of my account twice in a month). I am moving out of state and called to cancel my internet service and they told me that I needed to pay a 200.00 cancelation fee.... which i did not agree to any contract and was quoted a month to month at 24.99 ... I have been being billed 53.00 a month..... I will never again go through centurylink. They are so unorganized and seem to not be able to complete simple tasks. I have never been so displeased with a service in my life. read more