If I could give a zero, I would. I stuck with this company for a while, and they treat customers very poorly. My internet service stopped working for no apparent reason, when I called to trouble shoot on the phone, the lady said it wasn't their equipment and that it must have been the wiring or something on my end. I was promised by TWO representatives that I would not have to pay for that 33 days that I had no service because it obviously wasn't my fault. They later passed me on to about 7 other representatives because each person claimed they could not help me but "this other department can" so..... I was asked my social security and all my information each time I was transferred and no one seemed to be able to give me ANY answers. Then I was disconnected twice, after already being on the phone transferred and on hold for 45 minutes... hung up on TWICE. What joy. Literally it was like speaking to 4th graders about bills. Not helpful. They sent someone out to my residence per my request to check things out and fix whatever it was in the wiring that was preventing my internet from working. He commented that my maintenance man did not hook up a new wall jack properly, however he did not install ANOTHER one. Yet century link has charged me for a new wall jack install and refuses to remove that charge. Also, the man that was in my house said he was going to go across the street and check out "the box" and said he would be right back, or call. He did not come back.... and he did not call. The next day my service was shut off for a past due bill......because they in fact billed me for that 33 days I did not have internet... even though it was not my fault because it was something in the wiring, even though they said they would not charge me for that time period. So, I payed to bring my account up to date, but refused to pay the $50 they charged for the 33 days I didn't have service. Then I was hung up on SEVERAL times by representatives when I called to finally cancel my account. I was treated VERY poorly by a "Carissa in financing" and requested a manager called me. I was never contacted. Finally I called comcast because I needed my internet to work and clearly century link was not capable of anything, at all. Comcast came out 2 days later and fixed everything and gave me a better deal than this ridiculous company. I was just emailed by customer service from Centurylink and told no charges would be taken off and I would have to pay not only for a wall jack install that was not done, but for past three months of not having internet, AND a fat cancellation fee. WHAT A JOKE. NEVER EVEN TRY THEM BECAUSE YOU WILL NOT BE TREATED FAIRLY AND THEY DO NOT KNOW HOW TO DO BUSINESS THAT IS WORTH KEEPING. THEY DO NOT TRY TO RESOLVE ANYTHING ON ANY LEVEL AND JUST WANT YOUR MONEY. I was a fair and kind customer, they made me want to throw my phone across the room and their equipment too! Terrible company. Not worth it, and you do not save any money compared to other places. Thanks for wasting my time CENTURYLINK.. You guys will not be in business long at this rate. read more
