Its disappointing relocating to this rural area & Star Communications is the primary resource for…read morephone & internet. Their service and products are the worst ever. Power outage due to a fallen tree in the area, apparently phone line has to be reset by main office to align S.I.P. unfortunately power wasn't restored until around 4:30pm. Waited on hold for 25 minutes for Star Customer Services to pick up, once an inexperienced less than savvy rep gathered information & attempted the usual unplug the modem spill, the main office was closed. Although she advised the concern was being escalated. I honestly do not believe this company/organization or whatever it is knows the definition of the term escalation/escalate/escalated etc.

Don't move into a rural area if Star Communications is the provider. False promises. They have put…read morefiber up all around my neighborhood and I didn't get fiber. Lies upon lies. They claim a certain laptop was pulling all the bandwidth, but that was a lie. I stop using that laptop on wifi and use my hotspot. Star wifi still slow. When you call all they want you to do is unhooked the modem. Yeah, that doesn't work. Your product sucks and nothing is been done about it. I'm coming out of pocket every month for $100 for a service that doesn't work.

If I could give Brightspeed half a star, I would. Our internet stopped working last week, and a…read moretechnician was supposed to come on Tuesday. No one showed up. Their customer call center is in the Philippines, and all they do is take notes. So Brightspeed saves money by outsourcing customer service overseas, and then they try to find a third‑party technician whenever someone is available. It has been more than a week with no internet. I would rather pay more for reliable service than deal with this incompetent company. Do not get this service--run. Everyone here is telling the truth. Everyone should leave, and maybe the company will finally wake up and take their business seriously. This company lies. They will tell you a technician will come and no one shows up that is lying period. Time to put this company on TV. Calling WRAL

a sales man named Christian walked down my neighborhood street and decided to urinate all over my…read moreneighbors house. Tried calling to make a complaint but their customer service is a joke. Wanted me to provide all my information to see if I was able to even get service out here before even asking what my issues were. You can tell a lot about a company by who they hire and for the street salesman and some woman named Ashely at their customer service they are both highly unqualified to be employed in positions that require customer relations. avoid this company at all costs.

Spectrum... a masterclass in terrible customer service. Staff won't help walk-ins, only…read more"appointments," and instead of explaining anything, they send you to another location. Ask why, and suddenly you're the problem. No wonder people are dropping them--especially when they hand out the same busted gear someone else just returned.

I feel they don't tell you everything you need to know when disconnecting from their service. Then…read morewhen you disconnect anytime during your service month. They still charge you the whole month. Called them to get told, when you disconnected the other agent should have told you. I'll watch DVD before I go back to them.

Just signed up for cellular and internet service with Focus Broadband in Sunset Beach, and the…read moreexperience has been outstanding. We had the pleasure of working with Arnell, who was truly delightful. She made the entire setup process smooth and easy, explaining everything clearly and thoroughly. Both the internet and mobile phone service have been excellent so far. The Sunset Beach office definitely deserves a 5-star rating--highly recommend this location for anyone looking to establish new service.

Just had our cable provider changed to Focus Broadband and service was impeccable! Our technician,…read moreJohn was very knowledgeable, professional and friendly! He had to do some detective work to figure some things out and had everything working within an hour. Thanks for the great job!

The need to be mindful of senior citizens accounts. My aunt had 3 phones under her account. One has…read morea warranty and they are giving me a di

I have all the 3 services with X infinity , Cable through the condo Association and cell phones and…read moreInternet by me First of all : all the advertising are scam and not true Second : is the only company can take away any cable TV Station without informing you , then when I call , I was told that I can get back only if I had to add another package that station has now , and I have to pay X infinity So I am paying $40 / month for service I can get free always and they want to pay another $12.99 to watch Chanel 402 in Naples Now it is most expensive services and has no premier change but Spanish and advertising stations It will s most fraud buisness for long time So I will drop all services and ask the condo Association which lol drop the cable as soon that contract is done

Never got service as their communication on installation was awful. I set an install date , but…read moreweeks before the cable install crew showed up, unannounced, and started working in my yard. I sent them home. Apparently Ting has no control over those contractors, but in reality Ting is just lazy and don't bother to time their subs based on the set date of install. Just Lazy ! Don't need to start a relationship with a company that is this lame with understanding customers's needs.

Ever since my last review, my service has greatly improved. I changed my rating to 4, and not 5,…read morebecause it did take too long to get it cleared up. I truly hope they get back to the way things were running when they were basically a start-up.

Service is better than my straight talk service (husband has AT&T) and employees always are helpful.read more

From the owner: AT&T, serving over 81 million wireless customersread more