Its disappointing relocating to this rural area & Star Communications is the primary resource for phone & internet. Their service and products are the worst ever. Power outage due to a fallen tree in the area, apparently phone line has to be reset by main office to align S.I.P. unfortunately power wasn't restored until around 4:30pm. Waited on hold for 25 minutes for Star Customer Services to pick up, once an inexperienced less than savvy rep gathered information & attempted the usual unplug the modem spill, the main office was closed. Although she advised the concern was being escalated. I honestly do not believe this company/organization or whatever it is knows the definition of the term escalation/escalate/escalated etc. read more