My service Tech was Caleb, he was informative anf helpful. I have used this company for 5 years now and I have no issues. I am a monthly member on their plan, every summer they come out and review our system. Great company and people! Thank you Caleb, God Bless. read more

We contacted Jackson and Sons to come to our home and do some plumbing work to our horse barn. They were to remove a bathroom sink and toilet and cap the water line that feed into the bathroom. They put a new faucet on the water line on the PVC pipe that came out of the concrete flooring inside the barn. They completed the work and we paid them with a check for approximately $1800.00. The next day, we left for vacation for 5 days. When we returned home, we found water spraying inside the barn where they had put the faucet. It was very hot and mold had already grown all over the door and the walls. There was items stored in the barn that sustained water damage as well. Some of the dirt flooring in one of the horse stalls was wash away from all of the water We shut the valve off and immediately called them. They sent a different tech out to repair the item. When the tech and I examined the faucet, we seen that the metal faucet was screwed into the plastic PVC pipe. This caused the plastic to crack and split which caused the water being sprayed all over the barn. The tech said and I quote, " here is the problem, they screwed metal into PVC and that is not how we are supposed to this." He made the repair correctly and apologized. I asked to have the piece that was installed wrong and he gave it to me. I called Adam(Manager) and Lyman(General Manager) and arranged to meet them to go over the damage. They requested that I just have an estimate done and send it to them. I got an estimate from a local contractor for the property damage which as approx. $11000 and sent it to them. However, due to the extreme amount of mold in the barn, I also had to have an estimate to have the barn Remediated to get rid of and kill the mold. My son has an extreme condition that reacts to mold exposure. I informed them of this and was told to get the estimate and send it to them. I had a licensed remediator come out and give the estimate which was a little over $18000. I sent it to them and they said they wanted to bring their own guy from Servpro out to get his estimate. I met Adam, Lyman, and their Remediator at my house. I showed them the pipe that was installed wrong and told them what their tech had told me. Both Lyman and Adam assured me that this would get handled and were very apologetic. I felt that these were honest men and I felt relieved with their understanding and assurance. Adam received their Remediators estimate and called me. He said that he was not happy with the guys estimate because it did not include everything that was required such as some small construction that the gentleman said they did not do but would get that amount from a contractor and include it in the estimate. The estimate that he sent was a little over $15900. I had another licensed company come out and give an estimate on fixing and remediating everything. This contractor would be one company instead of two coming to my house at different times which would be an inconvenience. His estimate was $34900. I sent that to Adam and Lyman. I had to reach out to Jackson and Sons several times before finally reaching Adam and being told me that they were turning this over to their insurance company. I informed them that this was fine. The insurance company reached out to me and arranged an adjuster to come to the property to give and estimate on the damage. I met with Scott the adjuster and showed him everything. Several days later the insurance called and said that his estimate for the damage was $9900. This did not include the personal property inside. I had to send receipts of the items and the insurance came up with a total of $10668.00. When I asked about the remediation, the insurance agent informed me that Jackson and Sons policy did not have remediation coverage included and I would have to speak with them. I called Adam and told him that they did not have the required coverage on their policy and that they were going to have to pay for the remediation. He said that he would need to get with Lyman on this. After several unanswered calls, I finally reached Adam and he told me that Lyman said that this was an insurance claim and they were not involved. I again explained that we had an average of three estimates of around $18000 that was needed for the damage that they caused to my property. They had the audacity to tell me to turn it into my homeowners. I refused. After several emails and calls, I was told that this was being escalated up and I would be contacted by a Corporate official. I received a call from Caleb who described himself as a Corporate rep for the company. He offered me $5000 of the $18000 to settle with them. I don't think so. To this day, I have offered them a lower amount than the $18000 just to be done with this nightmare. They actually came back and offered me $500 less than the original $5000. Insulted again. Nine months later, my son still can't go in the barn and we haven't seen a dime for their mistake. read more

I was greeted by a very nice young g man by the name of Joseph Bailey. He introduced himself and explained who he worked for and why he was at my residence. After checking indoors, he went out to look things over. He came back and explained some things had had found out if the ordinary with the unit. We talked and he went to work. After completing his duties, he came back in. We talked and he assured me that things were working properly . We settled things up, shook hands and he departed. He's a super worker and a very good communicator. He's very likable and a very good asset to have in your company. read more

adam reached out after my last review and arranged for a different tech, luis rivera, to come to my house and check out the noisy pump. he agreed the noise was unacceptable but was not able to resolve the noise. he mentioned changing it over to a gravity drain, which makes more sense than pumping it up into my attic, across the entire length of the attic and down my outside wall. he and another young man completed that task a couple of days later. zero noise. read more

good service polite helpful serviceman, on time! love the way I was treated. I am going to get a new thermostat price, from the serviceman. read more

I've had this company replace my AC unit and now they do the maintenance . This is of the best company I've done business with. The prices are fair and there's even payment plans they offer. Great Company .Thank You. read more

Would give a ZERO if I could. Called yesterday to schedule an appointment. Was told that a tech would be at my house today between 11:30-12:00. At 1:45, I called to ask for the status of my technician. I was told that I would be next as soon as he finished his current job. Called back at 3:45 to ask again for the status of my technician. Again, told I was next as soon as he finished his current job. I asked for a timeframe, so they said they would call me back. He called back less than 5 minutes later to tell me they would need to reschedule my appointment. So, I wasted an entire day waiting for someone who never showed. read more

First of all, I would highly suggest you avoid this company at all cost. Unless, of course, you enjoy being charged for unnecessary services. I called in the evening back in November as my heating/AC unit had stopped working. They informed me of the after hours fee, and I politely declined service. I had another company in at 0800, who serviced and repaired the unit as well as preformed a maintenance check. Everything was working fine, I left to go to work and left my contractor at the house as I was having remodeling work done. When I returned home the contractor told me Jackson & Sons showed up, said they had an appointment. He informed them the repair and maintenance had already been done, and they poked around the unit for a few minutes and left, even after being aware that it was fixed previously. We did not have an appointment. Since then they continue to send me bills via email & text, I have spoken to them three times informing them they are trying to bill me for services not preformed. I keep meticulous records, have sent a copy of the bill from the company that actually did the work, and they continue to harass me. A very dishonest company as far as I'm concerned. The owner then responded to my review with a "There must have been some confusion" comment on Google. Are you kidding me? I was billed for services not preformed and it took me almost 5 months to get you to stop harassing me about it. It was no grand gesture. read more

Jackson & Sons - Heating & Air Conditioning/HVAC Near Me - Dudley, North Carolina

Wonderful Company! Very prompt, knowledgeable, courteous and fairly priced. Think of them for all your heating and air conditioning needs. They deserve your business! read more

We live in a apartment complex so when something goes wrong with our AC unit the complex workers call Jackson & Sons workers out to fix the problem. We had a problem with our unit outside & the fuse had blew up, the worker that came out fixed it in no time & it was raining outside. I am very thankful for these guys because it was beginning to get hot in the apartment & having a 1 year old son was no fun since he didn't understand what was going on. I recommend this business to anybody having problems with their unit. read more

After paying WAY too much for thermostats to be replaced, the jack rabbit didn't program them correctly!! Now, having to pay another company to come in and fix what Jackson and sons messed up and fix the original problem, I'm so ticked off!!! If I knew there would be a chance to get my freakin money back, I would try but earning others is the next best thing!!!! DO NOT HIRE JACKSON AND SONS!!!!!!! read more

Sunday morning I found myself without heat. I called Jackson & Sons Monday morning and they sent a technician out that same day to evaluate my problem. The repair would have been about $700 for a system that's 15 years old so I decided to replace the system. A Comfort Consultant came out and reviewed units and payment plans with me and told me that the Install guys would be out today, Tuesday. The coldest day we've had since last March. The guys arrived on time, explained what they were going to do and went to work. They finished the exterior install, installed the thermostat and tested the unit. They showed me how to work the new thermostat and answered all of my questions with ease. This is a great company! I might have stumbled on them back in 2001 when I had problems with my old unit, but there is no way I'd take my heating/air business anywhere else. read more

Mr. Martell can the same day to fix my unit he was very professional and fast.