If you need heat and air conditioning help, this is who to call in Kinston, they are knowledgeable,…read morecourteous and prompt. They went above and beyond what they needed to for me.

I had a fantastic experience from start to finish. The technician was prompt, professional, and…read moreclearly knew what he was doing. They quickly diagnosed the problem and had my AC back up and running in no time. Fair pricing, great communication, and top-notch service. I highly recommend them to anyone needing fast, reliable AC repair. Thank you J&J for keeping my home COOL and COMFORTABLE!

The technician who came was unable to fix my problem, however the owner, Andy Jones, refunded the…read moremoney for not being able to complete the work. Nice to know there are still good people in this world.

Came out 5 times to fix our heat. couldn't figure it out. do not hire these amateurs. charged us…read moreeach time. had a new company come today and fix it in 10 minutes! what a joke!

Our heat went out almost 2 weeks ago on Sunday and we called two amigos. The tech that came out was…read morevery professional and told us what we needed a new Trane motor, and would cost $2100. We had to pay $1000 up front so they could order it. On Monday we called to see that it was ordered and they said they would call us back. No call back of course. We called them several times over the next few days and they would tell us they would call us back. Nobody would call us back . This week I finally talk to a different person and he told us the part would be in today, Wednesday and that they would have it fixed today. Now here we are and can't get anyone on the phone. I guess all they care about is getting the money. I would never recommend these guys. Very dishonest and lack customer service.

I called Johnny the owner and he came out to do a quote. 7 weeks later we still had not been given…read morea date for the install. He kept telling me he would after he was finished with a current job. 10 weeks later we still had not heard anything, He has ghosted us and will not return calls or texts. Absolutely horrible company. We have been without a unit since July. it is Now October; we were trying to work with him on timing but now we are in a crunch to get it installed before cold weather. BEWARE DO NOT CALL

Best price for a new Lennox HVAC system by a fair degree. Sales guy was young, clean cut and…read moreprofessional. Awesome financing options and were able to install next day after electronically signing the proposal and being approved within minutes for their 5 yr zero percent plan. Install went smooth with very nice installers who I felt good leaving in the house all alone while I left to go to work. My salesman checked on the install as it progressed throughout the day and gave me updates. I got 4 quotes and used Thigpen gladly.

Stallings has been doing service work at our home and rental properties for the past 3-4 years…read more The office staff is pleasant and efficient. Service has been prompt and professional. Really could not ask for better service.

This company has installed 2 Daikin units, and 2 Mr. Kool units for me, and they service them…read moreyearly. Their service Technicians have assisted me in picking out the best unit for my home, and they are always courteous and thorough in their work. They've been here for many years, so they are going to be there after your system is installed. My son hired another company that was cheaper, and a month later when there was an issue after they installed a HVAC the company had gone out of business. So do your homework and remember you get what you pay for. I prefer peace of mind, because I'd melt without my AC..

I went to yelp to find someone who could help fix my AC system. I immediately got a response from…read moreRichard. Mind you it is a Saturday, Saint Patty's day weekend, and 7:30 AM. He was at my home by 8:30 AM. We have a lot of dogs which he wasn't scared of. He checked the system outside and knew immediately what was wrong. Then he checked the system in the attic. He explained what was going on as well as the solution. He did not make it feel like he was rushing through anything. The inspection was free and we will definitely have him come back to replace the Unit.

From the owner: Looking for a reliable HVAC contractor in Jacksonville, NC? The clear choice is Comfort Theory…read moreHeating & Air LLC. Call today and let our expert team handle all your heating, cooling, and indoor air needs. * HVAC Contractor * HVAC Systems * HVAC Services * HVAC Maintenance * HVAC Repair * HVAC Installation * Central Air Conditioner Installation * Central Air Conditioner Repair * Air Conditioning Units Installation * Air Conditioning Units Repair * A.C. Installation * Heat Pump Installation * Heating System Installation * Ventilation Services * Water Heater Installation * Water Heater Service * A.C. Repair * Heating Contractor

OLD SCHOOL CUSTOMER SERVICE…read more My unit did a few "short-cycle" events. Called the company whos name appeared on the thermostat. AWFUL. I was so stressed and unimpressed. Did not trust the opinion in any way! Got a recommendation for ComfortMaster from two different people. Coco and his apprentice came the next morning. Shout out to SARAH for her reassuring words and expediting the service call. WHAT A DIFFERENCE! I cant recommend this company high enough! I was at ease and was confident in the repairs and service i was getting. CALL WITH CONFIDENCE. Thank you to ComfortMaster, and their people

Great service. I cannot say enough about this company. They showed up this morning and got right…read moreto work. All the work they did was barely noticeable. I was able to do school work and not even be distracted. These two that came out were very professional. Even told me when they were leaving for their lunch break. They informed me that they had to wait for an additional part, and made sure that I was happy with the installation. ComfortMaster has always given me great service and I will always call on them for future work. I recommend them to everyone that I hear needs AC work. Everyone within the company is friendly and professional. From the administrative staff to the on site work staff. If you are in the Greenville area, call on them.

I woke up on Saturday morning and realized it was hot in the house. The temp was about 5 degrees…read moreabove the AC setting. The temps were supposed to be around 100 degrees today, and I was scared I would not be able to find someone to work on my unit. I called the service I usually use, but was unable to get through to anyone. I looked online, and all the services I could find were located in other towns. Then I saw Tommy's Heating and Air. I called the number but got a voicemail however, it gave a number to call in case of an emergency. I called and Tommy answered, Thank God. He came to my house and found the problem and was able to get the part and had my AC back on in a little over and hour. I know I will use Tommy's again if I need a repair.

Had to find someone to fix the AC side of our Heat Pump on Memorial Day weekend. Tommy's among…read moreothers was recommended to us and they are the ones that came to our rescue. Excellent guy that came to do the repairs and even though it was a holiday weekend, didn't try to gouge us in anyway. VERY PLEASED WITH HIS WORK AND THIS COMPANY. I will call them again!

My issue with this company has been the severe need for more communication between the front office…read moreand the technicians. Their workers showed up unannounced to begin the installation of a new HVAC unit in the property next door to me a day and a half later than I was told, without notice of when they would arrive. When they did arrive at the property, they just walked in and began working without notifying anyone that they were over there. After they had finished, they up and left without saying a word. I received a phone call the next morning asking if they were finished, and after paying I was told that an inspector would come to the property to ensure everything was installed correctly. They never showed. To be fair, I called the inspection company directly and ran into the same issue and eventually gave up trying to get them to come out, so I won't put this entirely on the fault of Service Plus. Lastly, after all of the work had been completed, I had to make several phone calls to the office to correct basic information on my final invoice. This company seems to do quality work, as I haven't had any issues with my new unit. However, they need to do a better job of communicating with their customers and handling things a bit more professionally.

10/10 Service. Fast, reliable and affordable. Top notch experts on the job. I highly recommend…read moreService Plus HVAC.