Got me in the next day for AC outage! Very professional, explained everything and reasonably…read morepriced. Highly recommend!

Quinn and his crew were helpful, knowledgeable, friendly and added to the value of our home!…read more Cannot express how grateful I am to Quinn and his crew for a job well done. They have earned my future business for as long as we are in Goldsboro.

Wonderful company. They are prompt, detailed oriented, honest, great prices and reliable, They are…read morethe only A/C company that I will use.

They gave me the run around. I filed a claim with my home insurance company and they were supposed…read moreto reach out to me, they didn't call me I had to call them after 2 days. They come to the house, tell me they have to order a part it's gonna take 3 days and they'll come back in the mean time they've charged the unit with freon but it will probably get warmer as the days pass. they come back 3 days later and "fix" it. AC still blows hot so I call them back the next day. they tell me they have to order another part and they'll be back the following Monday. it's Monday as of the time I write this I call and ask where they're at and he tells me it will be tomorrow he can come back then informs me that it's okay because it's cold outside now. UNPROFESSIONAL, RUDE, and UNHELPFUL are some of the words I would use to describe this company.

They came for a service call and told me I needed a $3800 compressor. I called a second company and…read morethey found was only a capacitor ($180). Buyer beware.

This company came to service the HVAC and found that the company who installed it over the summer…read morelast year NEVER installed it correctly apparently! The employee that came out fixed it pretty quick and was great! I would definitely recommend, as it is so hard to find honest people nowadays!

I called Johnny the owner and he came out to do a quote. 7 weeks later we still had not been given…read morea date for the install. He kept telling me he would after he was finished with a current job. 10 weeks later we still had not heard anything, He has ghosted us and will not return calls or texts. Absolutely horrible company. We have been without a unit since July. it is Now October; we were trying to work with him on timing but now we are in a crunch to get it installed before cold weather. BEWARE DO NOT CALL

Best price for a new Lennox HVAC system by a fair degree. Sales guy was young, clean cut and…read moreprofessional. Awesome financing options and were able to install next day after electronically signing the proposal and being approved within minutes for their 5 yr zero percent plan. Install went smooth with very nice installers who I felt good leaving in the house all alone while I left to go to work. My salesman checked on the install as it progressed throughout the day and gave me updates. I got 4 quotes and used Thigpen gladly.

I lived in Kinston NC and and replaced the ailing air conditioners with two high efficiency 17 Seer…read moreunits. The south side unit kept having issues and since it was under warranty with another outfit they just kept fixing it, saying the board had died and need to be replaced. I asked them don't you think that is unusual? Those things rarely have problems and the other outfit had put 5 new boards into the same unit. When I suggested maybe something wasn't connected or done correctly they shrugged me off because I was a woman. After the warranty period expired and bad HVAC company wanted $2000 for another new board, I said no thank you. Then I reached out to Mike Houston, who was incredulous that the other outfit hand replaced so many boards. He came out and said sorry I have to replace the board it not responding and just shook his head. But it is what it is. On the second visit he came with his son on a very rainy day, and when they found the board was not resetting as it should they shook their heads, this can't be. Unknowingly I had purchased AC's that the steps used to reset boards, universal across all ACs was not how my units were configured to respond that way. Mike and is son spent two hours on the phone with the manufacturers support team, even they did seem to know about this new reset technique. They finally found the issue and it came down to some good detective work with tech support. When the other outfit just kept replacing boards and didn't they didn't pick up on that they were missing something. He and sone were outside in the rain and worked for two hours tracking down the real solution when the bad HVAC company just shrug with weak mumbles of yeah its odd but nothing more. Mike Houston is smart business, honest business and does highly respect work. This man has integrity and doesn't quit until he found the issue and fixed it. I know longer live in Kinston NC and hope I can find the same level of service here in Maryland, but I am not holding my breath. Houston Heating & Air Conditioning is a gem in a world of blah. Thank you and I appreciate your service.

Houston Heating & Air conditioning service has been an excellent experience from start to finish of…read moreDiagnostic and repairing of my Restaurant AC system. The Restaurant A/C was checked by several A/C Vendors; however none was able to resolve the issue and bring the system back to working condition. As Soon as Houston HVAC got involved in the process, the A/C systems cause of failure was resolved, and quickly a game plan existed for Repair. The Restaurant is now back open and the AC systems is working like a charm - thanks to Mike and his team at Houston Heating & Air Conditioning Service. I highly recommend any residential or Business to contact Houston for all your needs. Great Job and Thank you so much for the open relationship that we now have. Appreciate you guys so much!!!

Alan and his son came out today to do a chimney inspection for me today. I was fully expecting to…read morehave to have a cleaning and possibly some repairs. They inspected the chimney and asked some questions and after just a little while informed me that my chimney was good to go. No cleaning or repairs needed at this time. They offered to wrap my topper with wire to keep the squirrels and birds out and told me up front prices. I was really impressed with their professionalism and thoroughness. I highly recommend. I will be calling again to keep a check on my wood burning fire place. Thanks guys.

Unfortunately, service was quite poor with this company. I called this Old Tyme Chimney to explain…read morethe service I needed done (a simple inspection/cleaning). It was Thursday when I called. We set up an appointment for the following Wednesday at 2:30 PM. I sent a follow-up text after the phone call, and Alan confirmed "Ok I have you set for then." When 2:40 PM came on Wednesday, I called and Alan said he would not be able to make it. He explained that he did not write down my information and booked someone else in my place. He said he might be able to do later that evening at 5 PM - this was before the bomb cyclone that we had (I thought) luckily scheduled before. He never showed up later or even contacted me that he wouldn't make it. I finally texted at 7:15 PM that I would no longer need his services. On top of that, he made no efforts to keep my business after I sent this message. I would not recommend this business to anyone who is looking for a professional with reliability.

Roscoe and Son's is second to none!!! Prompt service and top notch work on my unit, and didn't try…read moreto sell me anything I didn't want or need. If you need HVAC service in Eastern North Carolina call them #Customer For Life.

my husband called them yesterday when we discovered that our air conditioning unit was not cooling…read more first thing this morning he was here to look at it. it was determined the unit needed to be replaced and by 3:00 today the new unit was installed. my house is nice and cool now!! Very prompt, courteous, affordable and would highly recommend!!

Stallings has been doing service work at our home and rental properties for the past 3-4 years…read more The office staff is pleasant and efficient. Service has been prompt and professional. Really could not ask for better service.

This company has installed 2 Daikin units, and 2 Mr. Kool units for me, and they service them…read moreyearly. Their service Technicians have assisted me in picking out the best unit for my home, and they are always courteous and thorough in their work. They've been here for many years, so they are going to be there after your system is installed. My son hired another company that was cheaper, and a month later when there was an issue after they installed a HVAC the company had gone out of business. So do your homework and remember you get what you pay for. I prefer peace of mind, because I'd melt without my AC..