Great service and prompt attention on short notice in busy season. Diagnosed the problem and…read moreinstalled new unit that works perfectly for our square footage.

My issue with this company has been the severe need for more communication between the front office…read moreand the technicians. Their workers showed up unannounced to begin the installation of a new HVAC unit in the property next door to me a day and a half later than I was told, without notice of when they would arrive. When they did arrive at the property, they just walked in and began working without notifying anyone that they were over there. After they had finished, they up and left without saying a word. I received a phone call the next morning asking if they were finished, and after paying I was told that an inspector would come to the property to ensure everything was installed correctly. They never showed. To be fair, I called the inspection company directly and ran into the same issue and eventually gave up trying to get them to come out, so I won't put this entirely on the fault of Service Plus. Lastly, after all of the work had been completed, I had to make several phone calls to the office to correct basic information on my final invoice. This company seems to do quality work, as I haven't had any issues with my new unit. However, they need to do a better job of communicating with their customers and handling things a bit more professionally.

I called Johnny the owner and he came out to do a quote. 7 weeks later we still had not been given…read morea date for the install. He kept telling me he would after he was finished with a current job. 10 weeks later we still had not heard anything, He has ghosted us and will not return calls or texts. Absolutely horrible company. We have been without a unit since July. it is Now October; we were trying to work with him on timing but now we are in a crunch to get it installed before cold weather. BEWARE DO NOT CALL

Best price for a new Lennox HVAC system by a fair degree. Sales guy was young, clean cut and…read moreprofessional. Awesome financing options and were able to install next day after electronically signing the proposal and being approved within minutes for their 5 yr zero percent plan. Install went smooth with very nice installers who I felt good leaving in the house all alone while I left to go to work. My salesman checked on the install as it progressed throughout the day and gave me updates. I got 4 quotes and used Thigpen gladly.

I went to yelp to find someone who could help fix my AC system. I immediately got a response from…read moreRichard. Mind you it is a Saturday, Saint Patty's day weekend, and 7:30 AM. He was at my home by 8:30 AM. We have a lot of dogs which he wasn't scared of. He checked the system outside and knew immediately what was wrong. Then he checked the system in the attic. He explained what was going on as well as the solution. He did not make it feel like he was rushing through anything. The inspection was free and we will definitely have him come back to replace the Unit.

From the owner: Looking for a reliable HVAC contractor in Jacksonville, NC? The clear choice is Comfort Theory…read moreHeating & Air LLC. Call today and let our expert team handle all your heating, cooling, and indoor air needs. * HVAC Contractor * HVAC Systems * HVAC Services * HVAC Maintenance * HVAC Repair * HVAC Installation * Central Air Conditioner Installation * Central Air Conditioner Repair * Air Conditioning Units Installation * Air Conditioning Units Repair * A.C. Installation * Heat Pump Installation * Heating System Installation * Ventilation Services * Water Heater Installation * Water Heater Service * A.C. Repair * Heating Contractor

OLD SCHOOL CUSTOMER SERVICE…read more My unit did a few "short-cycle" events. Called the company whos name appeared on the thermostat. AWFUL. I was so stressed and unimpressed. Did not trust the opinion in any way! Got a recommendation for ComfortMaster from two different people. Coco and his apprentice came the next morning. Shout out to SARAH for her reassuring words and expediting the service call. WHAT A DIFFERENCE! I cant recommend this company high enough! I was at ease and was confident in the repairs and service i was getting. CALL WITH CONFIDENCE. Thank you to ComfortMaster, and their people

Great service. I cannot say enough about this company. They showed up this morning and got right…read moreto work. All the work they did was barely noticeable. I was able to do school work and not even be distracted. These two that came out were very professional. Even told me when they were leaving for their lunch break. They informed me that they had to wait for an additional part, and made sure that I was happy with the installation. ComfortMaster has always given me great service and I will always call on them for future work. I recommend them to everyone that I hear needs AC work. Everyone within the company is friendly and professional. From the administrative staff to the on site work staff. If you are in the Greenville area, call on them.

Mr.Perry installed a brand new Heat//AC Unit on 1/4/25 after I had been let down from my Home…read moreWarranty people (ARW) . His professionalism and overall genuine care from the first call to the completion of the job has just left me with utter joy... I truly love the fact that he was very clean and tidy along with much respect of our property as well.. LOL sidebar: Just imagine Snoop Dogg jumping out a clean white van, bout to do some repairs to your home WOW Thank you so much Mr.Perry

routine maintenance nobody showed up two different times for…read moreappointment. First appointment they called and we rescheduled. Next appointment was a no show. Never heard from them again. So I hired someone else.

Stallings has been doing service work at our home and rental properties for the past 3-4 years…read more The office staff is pleasant and efficient. Service has been prompt and professional. Really could not ask for better service.

This company has installed 2 Daikin units, and 2 Mr. Kool units for me, and they service them…read moreyearly. Their service Technicians have assisted me in picking out the best unit for my home, and they are always courteous and thorough in their work. They've been here for many years, so they are going to be there after your system is installed. My son hired another company that was cheaper, and a month later when there was an issue after they installed a HVAC the company had gone out of business. So do your homework and remember you get what you pay for. I prefer peace of mind, because I'd melt without my AC..

adam reached out after my last review and arranged for a different tech, luis rivera, to come to my…read morehouse and check out the noisy pump. he agreed the noise was unacceptable but was not able to resolve the noise. he mentioned changing it over to a gravity drain, which makes more sense than pumping it up into my attic, across the entire length of the attic and down my outside wall. he and another young man completed that task a couple of days later. zero noise.

I was greeted by a very nice young g man by the name of Joseph Bailey. He introduced himself and…read moreexplained who he worked for and why he was at my residence. After checking indoors, he went out to look things over. He came back and explained some things had had found out if the ordinary with the unit. We talked and he went to work. After completing his duties, he came back in. We talked and he assured me that things were working properly . We settled things up, shook hands and he departed. He's a super worker and a very good communicator. He's very likable and a very good asset to have in your company.

We inherited this company with the house and it was fine for small stuff but when we had a new HVAC…read moreinstalled the defrost didn't work. Coming by and pouring water over the iced-up unit isn't a good fix. The unit was in a sunny corner and the winters aren't usually bad so I wimpily put up with it. After repeat visits for 8 years he finally found a bad wire and fixed it. The camel-back-breaking straw was last fall when we called him about funny smells when the heat came on and was charged for the service call and told everything was fine. Husband went under the house and found several holes in the aging duct work. Now he won't return calls. Not fine. Done with them.

From the owner: Heating&AC installations and repairs Plumbing installations…read moreand repairs Electrical repairs prompt and friendly

Non responsive to after hours and emergency calls!! Even after 3 calls. Even with warranty…read morecoverage

Although the staff are all friendly and responsive, we have had continual problems with our gas…read morefurnace every winter when the temperature drops below 30. The first year, nothing was done since the furnace began to work when the temperature increased. The 2nd year, they said the thermostat was bad and replaced it, charging us for the labor to replace it. I paid this invoice believing the problem was solved. The 3rd year, the technician said that the exhaust ductwork was sloped toward the furnace causing the condensation to back up and shut down the furnace. I was invoiced a significant amount but I declined to pay since it was an installation mistake that should have been corrected earlier. After 4 years of trying to correct the problem, they are now refusing to correct the (continuing) problem and we were again without heat in the morning. I did an internet search to see if anybody else had this problem and found it was a common problem with gas furnaces installed in an attic. All that was required was to insulate the condensate drain outside. I purchased a $4 piece of insulation and installed it myself. We have had no problem since. Seems like a "professional" HVAC company should have known this type of problem and not corrected it earlier. It's sad that a company does not take pride in providing a professional quality service.