My issue with this company has been the severe need for more communication between the front office…read moreand the technicians. Their workers showed up unannounced to begin the installation of a new HVAC unit in the property next door to me a day and a half later than I was told, without notice of when they would arrive. When they did arrive at the property, they just walked in and began working without notifying anyone that they were over there. After they had finished, they up and left without saying a word. I received a phone call the next morning asking if they were finished, and after paying I was told that an inspector would come to the property to ensure everything was installed correctly. They never showed. To be fair, I called the inspection company directly and ran into the same issue and eventually gave up trying to get them to come out, so I won't put this entirely on the fault of Service Plus. Lastly, after all of the work had been completed, I had to make several phone calls to the office to correct basic information on my final invoice. This company seems to do quality work, as I haven't had any issues with my new unit. However, they need to do a better job of communicating with their customers and handling things a bit more professionally.

10/10 Service. Fast, reliable and affordable. Top notch experts on the job. I highly recommend…read moreService Plus HVAC.

I called Johnny the owner and he came out to do a quote. 7 weeks later we still had not been given…read morea date for the install. He kept telling me he would after he was finished with a current job. 10 weeks later we still had not heard anything, He has ghosted us and will not return calls or texts. Absolutely horrible company. We have been without a unit since July. it is Now October; we were trying to work with him on timing but now we are in a crunch to get it installed before cold weather. BEWARE DO NOT CALL

Best price for a new Lennox HVAC system by a fair degree. Sales guy was young, clean cut and…read moreprofessional. Awesome financing options and were able to install next day after electronically signing the proposal and being approved within minutes for their 5 yr zero percent plan. Install went smooth with very nice installers who I felt good leaving in the house all alone while I left to go to work. My salesman checked on the install as it progressed throughout the day and gave me updates. I got 4 quotes and used Thigpen gladly.

I went to yelp to find someone who could help fix my AC system. I immediately got a response from…read moreRichard. Mind you it is a Saturday, Saint Patty's day weekend, and 7:30 AM. He was at my home by 8:30 AM. We have a lot of dogs which he wasn't scared of. He checked the system outside and knew immediately what was wrong. Then he checked the system in the attic. He explained what was going on as well as the solution. He did not make it feel like he was rushing through anything. The inspection was free and we will definitely have him come back to replace the Unit.

From the owner: Looking for a reliable HVAC contractor in Jacksonville, NC? The clear choice is Comfort Theory…read moreHeating & Air LLC. Call today and let our expert team handle all your heating, cooling, and indoor air needs. * HVAC Contractor * HVAC Systems * HVAC Services * HVAC Maintenance * HVAC Repair * HVAC Installation * Central Air Conditioner Installation * Central Air Conditioner Repair * Air Conditioning Units Installation * Air Conditioning Units Repair * A.C. Installation * Heat Pump Installation * Heating System Installation * Ventilation Services * Water Heater Installation * Water Heater Service * A.C. Repair * Heating Contractor

OLD SCHOOL CUSTOMER SERVICE…read more My unit did a few "short-cycle" events. Called the company whos name appeared on the thermostat. AWFUL. I was so stressed and unimpressed. Did not trust the opinion in any way! Got a recommendation for ComfortMaster from two different people. Coco and his apprentice came the next morning. Shout out to SARAH for her reassuring words and expediting the service call. WHAT A DIFFERENCE! I cant recommend this company high enough! I was at ease and was confident in the repairs and service i was getting. CALL WITH CONFIDENCE. Thank you to ComfortMaster, and their people

Great service. I cannot say enough about this company. They showed up this morning and got right…read moreto work. All the work they did was barely noticeable. I was able to do school work and not even be distracted. These two that came out were very professional. Even told me when they were leaving for their lunch break. They informed me that they had to wait for an additional part, and made sure that I was happy with the installation. ComfortMaster has always given me great service and I will always call on them for future work. I recommend them to everyone that I hear needs AC work. Everyone within the company is friendly and professional. From the administrative staff to the on site work staff. If you are in the Greenville area, call on them.

Mr.Perry installed a brand new Heat//AC Unit on 1/4/25 after I had been let down from my Home…read moreWarranty people (ARW) . His professionalism and overall genuine care from the first call to the completion of the job has just left me with utter joy... I truly love the fact that he was very clean and tidy along with much respect of our property as well.. LOL sidebar: Just imagine Snoop Dogg jumping out a clean white van, bout to do some repairs to your home WOW Thank you so much Mr.Perry

routine maintenance nobody showed up two different times for…read moreappointment. First appointment they called and we rescheduled. Next appointment was a no show. Never heard from them again. So I hired someone else.

Stallings has been doing service work at our home and rental properties for the past 3-4 years…read more The office staff is pleasant and efficient. Service has been prompt and professional. Really could not ask for better service.

This company has installed 2 Daikin units, and 2 Mr. Kool units for me, and they service them…read moreyearly. Their service Technicians have assisted me in picking out the best unit for my home, and they are always courteous and thorough in their work. They've been here for many years, so they are going to be there after your system is installed. My son hired another company that was cheaper, and a month later when there was an issue after they installed a HVAC the company had gone out of business. So do your homework and remember you get what you pay for. I prefer peace of mind, because I'd melt without my AC..

My service Tech was Caleb, he was informative anf helpful. I have used this company for 5 years now…read moreand I have no issues. I am a monthly member on their plan, every summer they come out and review our system. Great company and people! Thank you Caleb, God Bless.

We contacted Jackson and Sons to come to our home and do some plumbing work to our horse barn. They…read morewere to remove a bathroom sink and toilet and cap the water line that feed into the bathroom. They put a new faucet on the water line on the PVC pipe that came out of the concrete flooring inside the barn. They completed the work and we paid them with a check for approximately $1800.00. The next day, we left for vacation for 5 days. When we returned home, we found water spraying inside the barn where they had put the faucet. It was very hot and mold had already grown all over the door and the walls. There was items stored in the barn that sustained water damage as well. Some of the dirt flooring in one of the horse stalls was wash away from all of the water We shut the valve off and immediately called them. They sent a different tech out to repair the item. When the tech and I examined the faucet, we seen that the metal faucet was screwed into the plastic PVC pipe. This caused the plastic to crack and split which caused the water being sprayed all over the barn. The tech said and I quote, " here is the problem, they screwed metal into PVC and that is not how we are supposed to this." He made the repair correctly and apologized. I asked to have the piece that was installed wrong and he gave it to me. I called Adam(Manager) and Lyman(General Manager) and arranged to meet them to go over the damage. They requested that I just have an estimate done and send it to them. I got an estimate from a local contractor for the property damage which as approx. $11000 and sent it to them. However, due to the extreme amount of mold in the barn, I also had to have an estimate to have the barn Remediated to get rid of and kill the mold. My son has an extreme condition that reacts to mold exposure. I informed them of this and was told to get the estimate and send it to them. I had a licensed remediator come out and give the estimate which was a little over $18000. I sent it to them and they said they wanted to bring their own guy from Servpro out to get his estimate. I met Adam, Lyman, and their Remediator at my house. I showed them the pipe that was installed wrong and told them what their tech had told me. Both Lyman and Adam assured me that this would get handled and were very apologetic. I felt that these were honest men and I felt relieved with their understanding and assurance. Adam received their Remediators estimate and called me. He said that he was not happy with the guys estimate because it did not include everything that was required such as some small construction that the gentleman said they did not do but would get that amount from a contractor and include it in the estimate. The estimate that he sent was a little over $15900. I had another licensed company come out and give an estimate on fixing and remediating everything. This contractor would be one company instead of two coming to my house at different times which would be an inconvenience. His estimate was $34900. I sent that to Adam and Lyman. I had to reach out to Jackson and Sons several times before finally reaching Adam and being told me that they were turning this over to their insurance company. I informed them that this was fine. The insurance company reached out to me and arranged an adjuster to come to the property to give and estimate on the damage. I met with Scott the adjuster and showed him everything. Several days later the insurance called and said that his estimate for the damage was $9900. This did not include the personal property inside. I had to send receipts of the items and the insurance came up with a total of $10668.00. When I asked about the remediation, the insurance agent informed me that Jackson and Sons policy did not have remediation coverage included and I would have to speak with them. I called Adam and told him that they did not have the required coverage on their policy and that they were going to have to pay for the remediation. He said that he would need to get with Lyman on this. After several unanswered calls, I finally reached Adam and he told me that Lyman said that this was an insurance claim and they were not involved. I again explained that we had an average of three estimates of around $18000 that was needed for the damage that they caused to my property. They had the audacity to tell me to turn it into my homeowners. I refused. After several emails and calls, I was told that this was being escalated up and I would be contacted by a Corporate official. I received a call from Caleb who described himself as a Corporate rep for the company. He offered me $5000 of the $18000 to settle with them. I don't think so. To this day, I have offered them a lower amount than the $18000 just to be done with this nightmare. They actually came back and offered me $500 less than the original $5000. Insulted again. Nine months later, my son still can't go in the barn and we haven't seen a dime for their mistake.

Non responsive to after hours and emergency calls!! Even after 3 calls. Even with warranty…read morecoverage

Although the staff are all friendly and responsive, we have had continual problems with our gas…read morefurnace every winter when the temperature drops below 30. The first year, nothing was done since the furnace began to work when the temperature increased. The 2nd year, they said the thermostat was bad and replaced it, charging us for the labor to replace it. I paid this invoice believing the problem was solved. The 3rd year, the technician said that the exhaust ductwork was sloped toward the furnace causing the condensation to back up and shut down the furnace. I was invoiced a significant amount but I declined to pay since it was an installation mistake that should have been corrected earlier. After 4 years of trying to correct the problem, they are now refusing to correct the (continuing) problem and we were again without heat in the morning. I did an internet search to see if anybody else had this problem and found it was a common problem with gas furnaces installed in an attic. All that was required was to insulate the condensate drain outside. I purchased a $4 piece of insulation and installed it myself. We have had no problem since. Seems like a "professional" HVAC company should have known this type of problem and not corrected it earlier. It's sad that a company does not take pride in providing a professional quality service.