I canceled my service on 9/24 and because I'm two days into their billing cycle they're still trying to charge me the full month of internet for $75 literally only having two days of internet. Apparently, they don't prorate for the services used and the service rep quoted me some email they sent out back in 2019. Literally nowhere on my cancellation email did it specify any of that nor was I given information that this was going to happen. Utterly trash company and wasted 10 minutes of my life just waiting to get through their phone tree system just to hear that. read more

Century Link cut our internet service WITH NO NOTICE. We have no internet now and our income depends on our having a stable internet connection. Fiber is now being offered as an option in our area but we decided not to upgrade as we are moving in the coming months. We called the technical support number multiple times to have the issue resolved to no avail. DO NOT GO WITH CENTURY LINK!!!! THEY ARE THE MAFIA!!! They don't care about your inquiries they divert your problem to someone else in hopes that you give up. read more

Sadly you can't leave minus stars. I own a dental office. Twice in the last 2 months our internet and phones have gone out. Today because they came to fix the internet and disconnected the phones also. It can take no less than 2 weeks to get any service from them. We will be looking for a new provider. read more

Four days now without internet. CenturyLink in Glenn's Ferry is not. It is the worst investment ever. It never works.. It is now 11Sep2022. It still doesn't work. Worst internet service ever. read more

So far the fiber optic service seems to be working ok. The customer service and technical support as well as technicians are completely useless. if I ever mentioned to a friend that I have CenturyLink they always tell me to "stay away". It's baffling to see so many one star reviews, yet no feedback from any company spokesperson. You can't have decent service without having customer service and nowadays it's literally nonexistent read more

I've only had them for 2 months. I've had my internet go to extreme slow speeds almost daily. I've contacted customer support multiple times over this, and they say "they've reset the server it should be fine now" over and over and over. The internet is extremely slow, very difficult to work with customer service. Not worth your time. Stay away from CenturyLink. read more

Horrible. Best word to describe this service. Wifi is always slow. Wifi always drops. I have been trying to talk to a human for an hour. The website is horrible. I truly hate this service. read more

If you like staying on hold for 30 minutes before you get to talk to somebody, this is your company ! This is 2023 you don't leave your customers on hold for a half hour you ask them what their phone number is and that you will call them back. After spending an hour with the technician on the phone, he suggested that I should turn my modem off for two hours at which time I was to call back if it doesn't work. I suggested that he call me back after 2 1/2 hours to see if it's still working. "we can't do that.", you have to wait in line for another 30 minutes to talk to another moron. I told the technician I am had seen this problem before and it required a service technician at the house. I said "I want a service technician". He mentioned something about paying for a service call and commenced to trying to solve the problem. Then we lost connection. They had the nerve to send me an email asking how our service was and was the problem fixed. I filled out the form explaining that no it wasn't fixed, I didn't appreciate the 30 minute holds, I expect a call back when the connection is lost, they had my phone number, and I want to see a service technician. So this company knows that I have a service with them, they have all my information, they know that I have a problem, that I've been without their service for three days and yet there's no phone call back to me, they want me to wait another half hour, to talk to somebody about the problem. This is the third go around with this company in the last year and every time it's the same, no respect. read more

The customer service over the phone is on point! Transferring service has never been so easy. Thank you for an easy experience!

CenturyLink is great, until you need to talk to customer service. Half the time when I call I can't get the automated to recognize my phone number but then I'll hang up and call back and it magically works. I was on hold for over an hour today and it kept saying to go online to chat, except that was down too. They don't communicate well even within their life own company. I had to call at least three times a day for a week to get anything done and no one ever knew what I was talking about and spend 10-15 minutes calling around to figure out what my problem was and the requirements to fix it. I don't understand why they don't have a system to keep notes in? Their self help services suck. I keep trying to get my account number via their link but it never sends me an email so they don't think I have an account, but I get charged and they find me fine when I call. I also requested a return label and they still haven't sent it. I'm so frustrated with this company. I wouldn't even use them if the other option in town didn't have data caps. read more

I come from a different area and the cable service at home is so much more efficient. Just in trying to find the account, they can't even find it when you give them the physical address. Their reps do not seem to have additional customer service scripts for polite responses, they just don't say anything! I never thought I would want to talk to someone overseas who may have a strong accent but willing to help. I have called tech support 3 times to help with my weak signal and the call keeps getting dropped. This is my 3rd day trying to do this! I have zoom meetings & business to run. Shouldn't have to goto Starbucks to run my business. I cannot wait to go back home and have working internet. Didn't know that such a big company with modern technology would still be in ancient times. I will try for the 4th time and maybe this call will not drop off into the black hole! read more

***The Bad Service*** April 4th I called to get my service stopped at my old address and started at my new address. All they had to do was turn on service for the new address since the equipment was left there by the previous resident. Unfortunately they failed to process closing my old account resulting in me being charged for service. I didn't think anything of it as the price was the same. Fast forward about a month and a half later I'm getting double charged. I look at my account and find they failed to close the old account. So I call them up on a Friday afternoon. I'm on the phone waiting to talk to anyone for over an hour and then they closed. Since they must have been so busy I called again on Monday around 12. The first representative was able to get the old account closed so I wouldn't be charged going forward. Problem one solved. Now onto problem number two. I was charged for service when I shouldn't have. Since it was a prepaid service you have to pay them and then they give you internet service. Unlike the traditional internet accounts where you use the service and then pay after using it. Well I then spend the next 2 hours getting transferred from one department to another and nobody accepting responsibility or being able to help. With all of that I decide to hop online and chat with a representative who then tells me that they are already processing a refund for me. Nobody on the phone told me this. So here I am over 2 hours later, still on hold, chatting online with a service representative and losing my patience. Now how would you have fixed this? Have the representative I first worked with about getting this taken care of actually doing their job and shutting off / closing the old account. ***The Good Side*** Now all of this aside they have decent internet service at a low price. So as long as you don't have to call in for help you'll be fine. I'd recommend going online with someone on chat unless you have to disconnect service. Then they have to talk with you over the phone. read more

This is the absolute WORST service provider ever. Speeds are crap even when you pay extra for the higher speeds. Pricing sucks for what you get. Service has been down for 2 days now and they say in their latest update it will be sometime tomorrow afternoon before it's up again. That will make THREE DAYS that I will not have been able to work from hom. And you can never reach an actual person to talk to about what the problem even is in this are. Their automated prompt just runs you around in circles. If you sel chat (because speaki with an actual person on the phone is NOT an option, you are connected to a BOT, not a person, and it runs you around in circles too. Do NOT go with CenturyLink!!! read more

I would give zero stars if possible. First of all the store location doesn't exist. It's still listed on maps as open, and there's still a sign for it at the location. But it is not there. Second of all, this is the worst customer service I have ever received. Absolutely incompetent people working in all areas of hard-to-navigate phone and online support. Our service was supposed to be installed days ago. The employee entered our address incorrectly. After we tried to correct this, they tried to say they wouldn't install our service for a MONTH. After navigating through layers of customer service people on the phone, they agreed to install it the following Monday. Still bad, but better. Now, they are less than no help with retrieving our account information or giving us any update on progress for our installation. When signing up for Century Link, we were promised over and over that we'd be provided with high speed Fiber internet. This did not happen. And we were not giving an explanation as to why they installed the wrong one, nor were we given a solution. Eventually we gave up on speaking with these people snd suffer through slow internet. Customer satisfaction isn't even an item on their to-do list, let alone a priority. We would not be using century link if it wasn't the only option for our area. Horrible. read more

CenturyLink was good about a year ago. Now they have bad service. I had cancelled my service when I moved and it didnt cancel which racked me up a bill of about $300. After I moved, I got them again (only because they were the only ones who offered fiber optic internet). The technician came out and installed it and it was good for a bit but then it started having issues. It was either very slow or it wouldnt work at all. I contacted their customer support and all they did was reset my wifi name and password and say its working again when it still was having the same issues. I told them it wasnt fixed and they said it was a bandwidth issue and I needed to purchase a better plan. 1. I already had the best plan they had available and 2. I had one PC connected to the network via ethernet and it wouldnt even load Google. When I tried to bring this up to them, I was ghosted. They refused to respond. Im a technician, I know how this stuff works and if I had the access that their technicians do I would be able to fix the issue but, they were more focused on trying to milk more money out of me then actually fixing the issue. Eventually after eight hours of trying to talk to support and get the issue fixed I replaced their router with one I purchased and it was working again (after doing all of the setup myself). It was working good for a bit then it was having the same issues again which means its on their end. I replaced it with yet another router and I'm still having issues. The only reason I have not canceled is because I'm waiting for Google Fiber. In summary, 1. Their technicians are not properly trained. 2. The routers they provide are unsecure and have known issues. and 3. They just dont know what they are doing. I had a 90yo veteran friend that lives across town call me over to his home for the exact same issue and I fixed it by replacing the router. They did the same thing to him, reset the wifi name and password on his router and try to get him to pay more for a different plan. Don't use CenturyLink. read more

Let me put it this way. After 1 week of trying to get CenturyLink to give me Internet (their equipment is already installed, cable, etc.) I am going to get SparkLight to dig up my entire alleyway to install a SparkLight cable because that will literally be easier than getting CenturyLink to turn on my internet. Service tech will come between 8am and 4pm they say? False, now it's 4PM to 8PM. Apparently CenturyLink doesn't care about families with young children. Run far away. read more

Century Link would get zero stars from me if it could. I input our new address in Caldwell for a quote on their site and they scheduled an install date. This was weeks ago before our escrow on the new address closed. The tech never showed up and apparently they decided to not show up for work that day. No big deal, it's not like I sat around from 9 to 5 waiting for a no show and nothing better to do. I attempted to call and speak with someone but I think their phone system is designed to keep you in a loop and to never speak to anyone. If you do get on hold, you are on hold for about a minute before they hang up on you. So I used online chat and mid scheduling the next appointment, the chat crashed. I attempted chat again the next day and was told that they actually didn't service my neighborhood in Caldwell. Someone else did even though their website said that they (century link) did. I originally signed up weeks ago and the new internet provider can't get a tech out for about another 2 weeks for install. Would have been nice to know they didn't actually service my area from the start instead of jerking me around and wasting my time. I need internet as I work from home. This provider is a dumpster fire. Avoid them at all costs. They are awful and terrible. I'm kind of glad it didn't work because the moment things started going wrong I new the "customer service" once installed would be absolutely worthless. read more

I am SO disappointed in this company. Their online chat is useless. Every rep I talked to gave me a different story and then hung up on me without resolving the issue. Our internet is so spotty and slow, and no one will help us. I tried calling customer support, and they basically said there's no solution. I signed up with Sparklight today. I'm over Century Link. It's clear they don't want my business. read more

CenturyLink - This is how crappy our internet speed is with Century Link. - Internet Service Providers Near Me - Boise, Idaho

After experiencing an outage I struggled to get any assistance. Finally after nearly a week of chats and phonecalls to try and debug the issue, CenturyLink agreed to send out a tech...the appointment time was narrowed down to sometime between 8:00-16:30. I called a competitor and they could make it out the same day for new service install and could provide an appointment time within a two hour window. Their tech showed up right at the scheduled time and was great to work with. CenturyLink's tech showed up ~15:00 and was rather rude. Thankfully his service was no longer needed. I did give an extra start for the customer service rep who helped me close the account. She was extremely polite and helpful even though the account was closing. I just wish the rest of the team followed her lead. Removing a star as I continue to receive bills from this company months after closing my account. read more

Horrible customer service. Moved to a new house, they NEVER connected the phone line for internet. 3 chats and 2 phone calls and 6 weeks after moving I still have 2 bills and they charged me $60 to connect the line they should have taken care of. HATE paying to GET internet then screwed on outrageously prices monthly service. read more

The worst customer service ever I had to call to pay my bill which was 360$ 3 times before the payment finally came out and the second time the person left me on hold for an hour! And when I was trying to ask the person on my 3rd call how to file a complaint she said there is no way because they don't track them which I said she is lying yes they do and I explained to her how I knew and then she hung up on me! I am now looking for a new service provider even though I just sign up with them a month ago read more

No way this is getting a good review. Canceled my service got charged 2 weeks later than called them and them telling me I used their service for 7 days and than got told I am getting half my refund back. By the way it takes 6-7 weeks to get my money back. I thought I left on good terms and was thinking I had a service to go back to. Absolutely never. Thanks Wendy for being an absolute Jerk read more

Centurylink customer service is totally awful. If you are lucky you might be done in an hour after repeating each step multiple times, THEN you finally get a repair date a week in the future requiring you to be available from 8 to 5. Way to screw up a whole day. I'm looking for alternatives, I can't take it anymore. read more

HORRIBLE SERVICE..never showed up to install my box. No notification that they wouldn't be able to make the appointment I had set. I wasted an entire work day waiting for a service I never received. I am also in the process of disputing charges because I paid up front for a month of service before even receiving the box. I am not paying for a service I never received. Called to cancel and NEVER received a refund. Took almost an hour before I was even transferred to speak to someone. RUN don't walk from this company. read more

Worst customer service ever! From the very first moment I contacted them to set up my account, trying to schedule an appointment, and now getting a bill twice my normal amount, every point of contact with them has been exhausting and enraging. They clearly know there is almost no competition in the area so make absolutely no effort to improve things. Had some of these same issues with Comcast when I was living in Portland OR. These Cable companies are "The Devil" and were it not for the fact that I need internet connectivity I would never engage with them. read more

If I could state zero - that is what I would give. They have not shown up for 4 appointments. when you call their office, they tell you the technician is on his way - which is not true. They just lie and get rid of you while pretending to help. Terrible Terrible!!! read more

They are such a bogus provider. Our internet has always been shotty with them and they are less than helpful, when they do come out they do a bandaid fix because they don't really want to deal with the issue nor be on the clock. We bought what we thought was a new modem from them, had a ton of issues and after being on the phone with several reps we finally figured out they sent us an OLD modem and that's why our internet wasn't working well. And even after we got that 'new' modem, months later we're facing the same issues with terrible internet connection. We suggested if they moved it, it may be a little bit better, they're response 'sure, but that will cost you $99 to move it'. Excuse me? that is going to cost ME money to fix problems with your service?? If it were just a month of issues, whatever but this has been a year of issues. You should get your best guy out here and FIX IT, without making the customer pay more to just receive what they've paid for all along. They're sneaky with their renewals, don't really draw attention to your contract 'expiring' then they DOUBLE the charge of your crappy internet. When you go to argue, they apply a credit, no refunds...When in reality you'd love to take your business elsewhere but you get stuck with that stupid credit. Their customer service reps have a lot of attitude when you talk to them as well which is pretty pathetic and shameful for a large corporation like Centurylink. There aren't a ton of options for internet and they know it which is wrong. If you can avoid this joke of a company. PLEASE DO! read more

If I could give them negative stars I would. I switched from Sparklight to Century link last month. Unfortunately, when they set up our system, they forgot to set up 2.4 ghz so my aura frames don't work. I've tried fixing this through customer service for the past month without any success. It is IMPOSSIBLE to reach anyone locally to get help. Everyone I've called is obviously having trouble understanding me or the technical issue I'm talking about. I had one representative tell me that I couldn't get 2.4 ghz because I only had 1 ghz service. WRONG. 1 ghz doesn't exist. The representatives don't follow through, don't call me back when they say they will, insist on asking me the same questions over and over again every time I call. I've asked for a technician to come out to my house and told I had to pay $100 to get them there. I said fine, I would pay. Then was told they couldn't send anyone until they "troubleshoot" the problem (again). Ugh! I even went by the Century Link office to speak to a real person only to find that they office doesn't exist. read more

This is the Worst experience ever. I haven't had internet in a month and a half, the technician has not shown up three times now and they keep telling me to just be patient. Wtf kind of business are they running?? Tomorrow will be four days I have taken off of work and the guy on the phone said hopefully they will come through!!!! No television, no computer, using all my phone data and missing work consistently. -10 stars!!! read more

Customer support AND services are as bad as it gets. Three weeks ago, took off work for a for repair because, after many months and many phone calls, service was still unacceptable. Tech called the day before to say he would be there and again one hour prior but never arrived. No call. Ever...not even to re-schedule. Today, different city new service scheduled. Modem arrived, tech was outside. I set up the modem and service worked great...for 5 minutes (literally) then NO service at all. After the usual hours on the phone, unplug modem, reset etc. (you know the drill) I was disconnected. Called again, same hoops then I was told that a tech needed to come back on another day. ANOTHER missed day of work. I told him to cancel. I was transferred to the "cancelation department" and, after 15 minutes on hold, disconnected. Now, I'm on hold again, after two transfers...timer is at 30 minutes... I have a LONG history of bad service with CenturyLink. Well beyond my story above. Can't believe I've put up with it for this long before trying something else. read more

I have had Centurylink for my own internet service and for my father's phone in an assisted living facility. The actual performance of services is great once you can manage to set up an account & get it going but working with their customer service and billing is an absolute nightmare. I have spent hours and hours on the phone and in chats with them trying to get issues straight. Its not the reps fault but their system. It's been like that for years. Worst company I have ever worked with. I still can't get a mycenturylink online account for one phone no. because they still have it linked to another account. After spending over an hour on a chat just found out they cant manage to transfer my dads phone service to a different room no. in assisted living facility(after telling me I'd have to set up a new account for that). In the same building! read more

Biggest scam. Avoid doing business with them. They take your money and deliver poor quality.

Their website said there was service at my new house. It allowed me to setup an appointment. The technician arrived 2 hours late. After spending 5 hours, he says there is no service at my address. Customer service was no help either. Insane. read more

Guess I am what is called a snow bird as I spend summers in Idaho and winters in Georgia for the past 7 years. Georgia (AT&T) is light years ahead in realizability and service. Century Link's reliability is pitiful and the service is worse. We are in the fifth day of watching the "ring of death" on the screen. read more

This place deserves 0 stars. Scheduled my modem to be installed a week in advance. They said they would show up anywhere between 8 am-5 pm. Even received an email confirmation for this day and time. No one ever showed up. When I called asking why, they said they didn't have the parts. What kind of business does this. Lucky I am not reporting to the BBB (better business bureau). Don't ever go through this company. read more

If I could leave this Company a zero stars I would. I don't even know where to start. Slow connection for internet. They have absolutely horrible customer service, do not handle complaints. Very unorganized when trying to pay a bill or talk to the right representative with complaints or questions. You get placed on hold FOREVER! It takes an hr to 2 hrs anytime you try to cancel your account or ask about your bill. Costumer service agents will hang up on you, talk rudely to their costumers and do not help solve problems. read more

This is maybe the worst service I have had with any vendor. During COVID we had an appointment for service who never showed up and never bothered to let us know. The internet has to be reset daily, even multiple times per day. Trying to get help by phone is an exercise each time in "Your time is not worth much to Century Link." As soon as I can locate a better option, I will be dropping Century Link, and will probably never recommend this service to anyone. Probably the opposite. And there office is just a few blocks from my house. Go figure. read more

An open letter to CenturyLink. Dear CenturyLink, I'm not sure when I first started to completely hate you, but I can recall the moment of my first stirrings of frustration. It was during the first or second month of our unfortunate time with you. Our internet wasn't working, and I wasn't sure if it was just our apartment or a wider outage. We weren't able to finish our movie on Netflix, so I called your customer service line for the first time. (I was so innocent then!) The gentleman who answered my call asked how he could help (or was it torment?) me, I replied that my internet was out and wanted to know if it was just our apartment or some larger problem. He explained that he needed my account number to help me. I explained that I didn't know what my account number was. He told that I could find my account number on my billing statement that came in the mail. I informed him that I was encouraged to use paperless billing, and therefore had not received any mail. I asked him if I could just tell him where I lived so that he could tell me if there was a wide outage. He told me he needed my account number first... This interaction somehow lasted 90 minutes, and yes, there was a larger outage. The next time you rubbed me the wrong way, my bill was raised from $30/month to $45/month. ($15 equals three pizzas for a college student.) I called in again, with my handy-dandy account number this time. You told me that the $30 price was a promotional price and that now I would pay $45/month. I informed you that it wasn't clear from the sign up process that the first price was a promotion. You told me that I should have read the contract more closely, and you were right. Fast forward to a year later and things were peaceful between us. You provided me internet service, and I paid you more money than I thought I would have to. That changed when I turned my autopay off for a day, for a reason I can't completely remember. I turned it back on, and all seemed well. That changed when I was billed for over $60 the next month. I called you, and you told me that by turning autopay off, I had ended my special pricing and now would be paying $60/month. Thankfully, I'm not much of a pushover, and beat you on that one, mostly because I recorded our conversations and caught you in a few lies. Now, we've moved to Boise, and because of your confusingly strong grip on the Idaho market, our new apartment requires us to use you... again. I started the process to transfer our internet service. You told me it would take you seven days from our move in day to have our internet working. So, for the past week my wife and I have roamed Boise like urban gypsies, searching for havens of free WiFi access to perform our labors. Today was the seventh day, and the empowering presence of a wireless network did not grace our home. I called you at 10:30pm to get to the bottom of the problem. You will, supposedly, be here at some point between 9 and 1 tomorrow to fix the problem. It's funny because my wife who cannot do homework without the internet must spend four hours in an internetless place tomorrow morning. It's been almost two years now, and every time I see your modem's flashing green lights blink, I worry that something will stop working, and a new nightmare will begin. Cordially, James Crook read more

I left CableOne to go to CenturyLink a few months back, that was a mistake. Since then I have probably spent 40 hours on the phone and chat trying to get my bill correct. They purposely try to defeat you by sending you to phone trees, incompetent offshore call centers or local places with wobbly hours and requiring you to go up multiple layers of supervision to get anything done. In my fourth and final chat with them today, it can be clearly seen they are either incompetent or intentionally ignorant. For example three times I referenced the case # from previous calls yet they never seemed to look that up and avoided direct questions about it. They claim there is no late charge for TV but once I pointed out it is on the bill they immediately discount it. They appear to not know what phone line is active when. etc. They gave me an $18 credit after successfully cancelling my services, what does that tell you? Last half hour transcript: Rumary C.: Total Amount Due $108.80 9:14, Oct 31 cancel service: For Internet?? 9:14, Oct 31 Rumary C.: Both. 9:14, Oct 31 cancel service: That is how much is on my current bill (which is inaccurate BTW, for the 4th month in a row which is why I cancel) 9:16, Oct 31 Rumary C.: Internet Monthly Charges $65.00 Late Payment Charge Total $10.00 9:17, Oct 31 Rumary C.: Your account is past due 9:19, Oct 31 cancel service: my bill says its due 11/1 9:19, Oct 31 cancel service: That's tomorrow 9:20, Oct 31 Rumary C.: Correct 9:20, Oct 31 cancel service: So how do you say it is past due? 9:21, Oct 31 Rumary C.: You have a pending amount from last month. 9:24, Oct 31 Rumary C.: I haven't heard from you for a couple of minutes. Would you like me to keep this chat open? 9:26, Oct 31 cancel service: How much pending from last month? 9:27, Oct 31 Rumary C.: $33.80 9:28, Oct 31 cancel service: did you look up the case #C09352890 from 9/17/2019? I paid the agreed upon amount on time 9:29, Oct 31 Rumary C.: Your bill was $233.29 You paid $61.50 and received a credit in the amount of $36.00 9:30, Oct 31 Rumary C.: You latest bill was $-26.99 9:30, Oct 31 cancel service: Yes $61.50is what Tony said would be due when all the credits got sorted out. If that was wrong, not my bad 9:31, Oct 31 Rumary C.: $233.29 - $61.50 - $36.00 - $26.99 = $108.80 9:33, Oct 31 cancel service: But that includes $10 late fee right? And I'm telling you I paid the amount I was told to pay before it was past due. So you've successfully mussied the waters and confused the finances up to the point where we can have a circular argument forever (another one of your tricks, another reason I'm gone)... but the simple fact remains, I paid what I was instructed was due before it was past due... this no late fee. 9:33, Oct 31 cancel service: Again, did you look up the case# I gave you? 9:33, Oct 31 cancel service: There should be documentation on your end that supports my claim 9:34, Oct 31 cancel service: Of course that would indicate honesty and integrity on your part and the company has clearly designed policy that lacks either 9:34, Oct 31 cancel service: When I say "you" by the way I mean CenturyLink not you personally, I don;t know you personally and no attack on your pesonal character is intended 9:35, Oct 31 Rumary C.: I'll be right with you. 9:36, Oct 31 Rumary C.: Just a moment 9:38, Oct 31 Rumary C.: I will apply the $10 Credit for the late payment Jeffrey. 9:39, Oct 31 Rumary C.: However you need to pay the remaining balance. 9:40, Oct 31 cancel service: I don;t mind paying what I owe. It's being ripped off that I take issue with 9:40, Oct 31 cancel service: So now I have to call DTV to argue their late fee too right? 9:41, Oct 31 Rumary C.: No Late fee on DIRECTV side. 9:42, Oct 31 cancel service: My bill shows a late payment charge of $8 also, I assumed that was for TV since there was $10 for the internet in the internet section 9:43, Oct 31 Rumary C.: Your Billing Request in the amount of $18.00 CR has been submitted for processing. The reference number for this adjustment is 17054391. 9:43, Oct 31 Rumary C.: Is there anything else that I can do for you today ? 9:44, Oct 31 cancel service: Please confirm my final bill total is $90.80 9:45, Oct 31 Rumary C.: Correct 9:45, Oct 31 cancel service: Also take a note, if you folk could have done what you just did in the last 2 minutes roughtly 2 hours ago when I first contacted you, I would still be your customer. 9:46, Oct 31 cancel service: I just paid $128 to sign up for Sparklight effective now. And if anyone asks I will be sure to tell them to avoit Centurylink and DTV like the plague. 9:46, Oct 31 Rumary C.: We are sorry for the inconveniences 9:46, Oct 31 cancel service: It baffles me why a company would do this to themselves but thats how it is 9:46, Oct 31 cancel service: Good day. read more

Centurylink was a great add for when I needed internet. Seemless instalation and great service, for the first year. After a year Centurylink emailed that they were merging with Quantom Fiber. The email stated that if you do nothing you acknowledge the switch of companies and your account would transfer to the new company. The day before Thanksgiving my internet went out. It was impossible to speak to anyone at Centurylink for 2 days. Ruined my football experience for Thanksgiving and was inconvenient otherwise. Quantom Fiber was available to talk to; though, they stated that my internet was not scheduled to be transferred for 13 days! Q.F. said it was a C.L. issue and I needed them to fix it. Finally after a dozen or more calls spent over 3 days to the C.L. automated chat roulette their final representative that I spoke to told me because I have high quality internet that my account was passed to Q.F. They said there was nothing else they can do and to call Q.F. Regardless, this is a horrible example of poor customer service. In the end I wouldn't EVER use century link, not even to clean my toilets. read more