Has acess to a tow truck - with reasonable rates…read more Prompt with call backs. Accurate with diagnostic skillset.

This place is FANTASTIC! My daughter and I had just returned from a 18 hour day of travel to a…read moreflat tire at O'Hare and we live in Wisconsin. It was almost 5:00 on a Friday. The first place I called (less than a mile away) would charge $150 to put our spare on. Via the reviews we call Castro Auto who said they could help us. Not only did they help us well past 5:00 on a Friday - they charged a reason price, checked the rest of our tires and filled up the spare (it was flat too!). We are SOOOOOO thankful and wish we could do more to tell you how wonderful Castro Automotive is!!

My wife and I now live in Addison, and we're still taking our cars to Bob up in Palatine. We…read morestarted taking my wife's old escort there, and knew we had found a good mechanic when he told us what was worth replacing and what wasn't. He's the only mechanic we use, and we're willing to drive 20 miles to get to him :)

We have been a customer since they were in Palatine. Tom does an amazing job maintaining all of…read morecars. Before we purchased used cars we were bringing them to him & he'd advise if we were getting a good car or not. He know what he is doing.

The car was in a horrific state after being flooded during the storm…read more The customer service was just excellent. I had my car detailed after flooding from a recent storm. The job was not perfect but they did a good job with cleaning for the pricey detailing they charged me. The water continued flowing in even after the detailing. Pretty much everything was moved around and not put back in place. The steering wheel, the cup holder, the rearview mirrors. Initially when I turned my car on I got an red screen of death, but fortunately, after I adjusted the steering wheel back in position, it cleared off and got back to normal. My driving glasses disappeared, some items were broken in the process of cleaning. They threw away my wet towels that I was using to clean out the water and some other items which I wasn't too pleased with. It could have been put in a plastic bag instead of taking the liberty to throw away. The garage wasn't exactly near me in the 60626 neighborhood which was a hassle to get to and back. Many of the causes were obviously from the water flooding. Either way, it was cleaned enough to at least get me dried out from the flooding. In the long run I've been happy to be in a clean car.

I brought my 2018 Volkswagen Passat here after an intermittent EPC light came on. I trusted Mike to…read moredo a simple diagnostic scan, and to check my brakes. What I got was something different than what I was told. This was an attempt to scam me with unauthorized repairs. During the first call from Mike, he claimed it was a fuel injector harness. During the second call, he asked me to look at the email he sent me. He did not verbalize to me what was inspected and what he needs to do. I am to be asked before any repairs are made. I was called "sweetie" by Mike a number of times, a no-no in a male dominated industry. He gave conflicting stories about the battery not working, even though I drove the car in and had no prior issues, and told me he had to replace the battery. I debated with Mike about that because that was not true. He did not discuss the fuel injector harness, after that. The invoice stated that the battery was changed, the car was test-driven, and the issue was resolved, seemingly, along with other repairs that he claimed verbally and on the invoice were completed. He claimed he changed a bulb for the left lower beam that I had not asked him to check or replace. Mike said he thought I was a "nice lady" and decreased my bill. He said they put on the invoice that the repairs are made even though they haven't done the work. I confronted him over the phone demanding that he NOT do any more repairs on my car after figuring out what was going on. His stories conflicted again when he said he did not do any work on the car and denied what he told me from our second conversation. He asked me to pick up my car and said he did not want my money, after I told him that I would only be charged for the diagnostic fee, everything else he did was on him. Mike thought I was an easy target. He told me the car would be finished the following Monday because he attempted to get me to agree for him to do the work by showing me the invoice that says the work was completed, without telling me what he inspected and what he needed to do. He did not verbalize what the diagnostic results were or tell me about my back brakes. The invoice was his so-called legal stance to say I gave permission. The diagnostics and what needs to be done should have been on the invoice, not that the repairs were made so he could actually do them later, which is why he decreased the bill for the repairs. I have both copies. Had I not said anything, he would have made the repairs, but the EPC light was not discussed. After leaving the shop, the EPC light returned, so he was only going to make repairs for other things I did not consent to and charge me without repairing the fuel injector harness he claimed was the issue. The codes were cleared, and I found that out by taking my vehicle to a reputable auto repair shop the same day who did not charge for a diagnostic fee and disclosed that the codes were cleared. I have to continue to drive the car until the EPC light returns for them to clearly diagnose the problem. I left a voicemail at the shop and emailed the manager, Shadi Qawaati and did not receive a call back or a response to my email. I cannot make this up and I do not have to lie. This was a scam because I am of the opposite sex. Thank you Gateway for allowing me to see the hidden craftiness of shady men who operate in this industry against innocent people, especially women. I researched the issues with my vehicle and that is why I was able to spot this as a scam. Women beware.

I needed my sideview mirror replaced after being careless. I called a few places and not only was…read moreDanielle the only person to actually answer, she was also reassuring and confident they could help. I came by the next day to get the car looked at, Danielle had a quote within 24 hours, and the part was delivered and installed within a week. Fantastic client service, I would recommend anyone coming here for service.

I took my Lexus here after someone ran into my rear bumper. They are a State Farm recommended…read morerepair facility. Their service was top-notch. The owner and his wife explained everything, including the timeline. They kept their promises and even arranged for the car rental place to pick up their vehicle after mine was finished. My repair was immaculate, and they even fixed a scratch on my front bumper (not related to the accident) for a very reasonable price. I waited several months to write this review to see if the repairs would hold up. Well, one of the sensors in my bumper receded while I was cleaning it. I called and spoke with the owner again. He asked me to bring the car in immediately and fixed the sensor without any fuss. I highly recommend this facility and will bring any vehicle I own here when necessary.

C&A Auto Body did an absolutely amazing job helping me with my car! From start to finish, their…read moreservice was outstanding. They went above and beyond to help me, were extremely helpful and professional, and made the whole process so much easier for me. You can really tell that they care about their customers and take pride in their work. I'm extremely happy with the service I received and would 100% recommend C&A Auto Body to anyone who needs work done on their car. Thank you so much for all your help!

Review is not for service at the shop. The adjuster for First Chicago Insurance was amazing. I…read moreapologize I do not recall the gentleman name. He is there every Wednesday from 8:30 to 1:00pm. After several attempts trying to getting an estimate, he got me in and out in 5 mins. I hope the rest of the process is seamless.

Unreliable. No-showed THREE times…read more Was looking to get a tow hitch installed, and sent a query over the weekend. Got a quick response from the owner (Lou) and was told they were available Monday morning in a two-hour window. Took off work Monday morning to wait for them, nobody came. Called the owner, was told there had been some emergency but they would try to come later that day in the evening. He also increased his initial quote by $50. That evening, received a text from Lou saying none of the staff were available, asking to reschedule. Confirmed a new appointment for Wednesday evening. Wednesday rolls around, I get completely ghosted - no response to texts/calls, and nobody shows up at the appointment time. Got my installation done elsewhere.

Outstanding! My car wouldn't start and we knew it wasn't the…read morebattery. We had someone come out to give us a jump and they said it was a bad starter. I submitted a request for a quote here on Yelp and they were one of the first places to reply. They offered a low price but being mobile made me suspicious we gave them a call. After talking through the issue we were surprised and excited that they could fix the car right where it was. This saved us from having to pay for a tow truck. Also, it was Black Friday and they were able to come to us on Monday morning. We purchased a new starter through Auto Zone (thanks to their Black Friday deal we got 20% off AND free next day delivery!!) The guys arrived 30 mins early!!!! It was amazing how they just lifted up my Honda Civic which had been sitting in my parking lot since Wednesday. It took a few hours but they were able to install the new starter and charge us what they quoted over the phone. We are very happy and impressed! The next time my "city car" (a 2008 Honda Civic) needs something I am definitely going to call Super Mobile Mechanics first.

I strongly DO NOT RECOMMEND Gateway Auto Service due to their outrageous pricing and extremely poor…read morebusiness practice. I was quoted $1,834 for a radiator replacement, oil pressure switch, and an oil change. I had already reviewed the estimate beforehand and knew they were charging 6.2 hours of labor at $175/hour which felt extremely inflated for the work being done. For context, I called around to several shops and ended up receiving a quote for $745. When I went in to question the pricing with Nick, the quote suddenly dropped to $1,247. That's a huge difference for the exact same job - 32% to be exact. If there's that much "flex" in the price, it really makes you question how the original number was justified in the first place. At the same time, I was told they don't inflate estimates which didn't line up with what I experienced. The whole interaction felt uncomfortable and undermined my trust in their pricing transparency.

I would give 100 if I could!! I came here to get work done on my Audi a6. I cannot say enough good…read morethings about these guys They are truly a blessing in disguise!! Its a breath of fresh air to come across honest, trustworthy, reasonably affordable AND reliable mechanics these days. I will be a customer for life! & when I say NICK is THE BEST, thats an absolute understatement!!

I am one fortunate dude. My 1990 Acura Legend wasn't worth it financially to have it fully…read morerestored, yet its sentimental value goes beyond dollars. These guys fully understood this and delivered AN INCREDIBLY RESTORED car after several months. There was much back & forth over those months, mostly because I'm a novice in car restoration. These guys went WAY BEYOND THE LEVEL OF SERVICE THAT I EXPECTED. Memo & his team are the REAL DEAL. I'm am so very grateful to have found these guys. When I find my 60s Buick Riviera, these guys will be getting my $ to make it beautiful to my liking :)

Well I could post pictures of the work which is beautiful, affordable if not cost effective but I…read morehave no before or after pictures? Other than that it was great dealing with them. 4 out of 5 stars because of the uncertainty despite following up on progress on my 2002 Chevy Trailblazer LT to fix my 2 quarter panels, scratches on the Fender and front bumper like brand new for less than most Autobody shops. In comparison to another place that I recently went that was also cost effective if not affordable I did NOT like their communication on when the work would be completed in follow up with "I am not sure" or "They we're understaff" as their response and that place was Rich's Autobody on Grand Ave and California. Should have gone here and save since I bought the gate lift from Bionic which was down the street next to the location since this is walking distance to my home. Anyways great body shop. Highly recommended bottom line. Also know a distant relative who I read a review on his Acura Legend so this is a trustworthy or legit place on proof of work.