Unfortunately they just charge ridiculous prices I like the convenience but went I need a water…read moreshut off for my garden hose and they want $25 for it and it's plastic and I can get the same one on Amazon I hate to do it but it's only $12 I don't feel there such a need for a drastic markup they either have to buy more quantity or not sell the product for that price

5 + Stars. Stopped in today for a handful of items to…read morecomplete a small electric job. In the aisle, an associate named Len introduced himself and asked if he could assist. I told him the 5 or so items we needed, and he quickly pointed out each item, saving us at least a half hour time looking. Super great service, fully stocked and had all the items we needed. And also saved 5 dollars using the phone app! Yippee! Highly recommend as an alternative to those other big box stores that are further away and where you're unlikely to get personalized assistance.

Kudos and many thanks to the young slim guy in the paint section. He must have seen me…read morecontemplating which type of joint compound to purchase ... when he came over and explained the pros/cons of each joint compound and their purposes. Service provided throughout the store as as at check out in Mazzone's Ace Hardware is hard to find anywhere in NYC. Thank you !

I have spent hundreds here over the years. Very difficult to…read morereturn things. The blond said you would not do it For a small crease in the electrical box it came in. Do not tell me what I would or would not do. Just tell me yes or no. She would not even move my purchases back to me after pulling them towards her. She is either the boss' daughter or a first day on the jober.

always get good service Usually have what I need at a good…read moreprice I highly recommend this hardware store

No value found here! Poor to little service!…read more Little or no selection! No surprise! It's finally closed!!

A wonderful family owned small business. Always helpful and friendly , been in business for many…read moreyears. It seems like they have everything you need here !

The staff is always super helpful and knowledgeable when I have questions or not sure sizes. It…read moremakes grabbing that item mid home project fast and easy.

These local stores are starting to become few and far between. It is such a joy to walk into a…read morehardware store and say....I need one of these thingys for a thingy like that, that I am hooking to this other thingy......and they know exactly what you are talking about. I can tolerate Lowes occasionally and Home Depot only if I am desperate. Its amazing how most of these small stores still have everything you need, and if for some reason they don't, they know exactly what the real name of the thingy is your trying to find. Parking here is street and about 4 spots in the back.

A helpful and knowledgeable staff make a visit a pleasure. Deeply and diversely stocked beyond…read morewhat you would expect for a store this size. Well organized, and spotlessly clean displays make the visit worth your while. Custom orders are easily accommodated, and filled quickly in the unlikely event you're looking for something boutique. Their entire counter is surrounded by plexiglass, hand sanitizers are out in plain sight for all to see/use. The staff masks up before coming out from behind the counter to keep folks at east. Nicely done! They've got the olde-world hardware store knowledge combined with good pricing and a work ethic that makes you happy you chose them. Box store employees are mindless gnomes that cannot hold a candle to the folks that work at Best. We've been using their services for a couple decades going back to their old location and they earn our business with every visit. Recommended!

Because of the stock and the prices, I often have to leave this Ace Hardware empty handed. Once, I…read morecouldn't even find a good pair of needlenose pliers. They only had one model and it had a super stubby tip. No thank you. So this place can be disappointing. But at least its local. The real problem is that some of the men here are openly nasty to women - while NOT being nasty to the male customers. Is every one in the store like that? No. Not at all. But if you're a woman, and you visit this Ace Hardware Crossbay Harware, be prepared. The old timey, bullying, chauvinistic, women-are-stupid attitude is alive and well in some of the men here. Yeah. In 2025.

Great neighborhood business. They're always available and willing to help and it's super convenient…read more. I always walk in the store having no idea what I'm doing but I'm always guided to the right product and promptly checked out at the register . The guys working on the floor are great as well as the cashiers .

Great place. Met and dealt with Nancy. She's upfront and honest and cares for her clientele. Thank…read moreyou Nancy. I will definitely go back and support local

This place is packed with all the trinkets you may need as a construction contractor to a do it…read moreyourself home improver. from lights to keys to ladders to spare parts they got it all for good prices. help support this local business with good service

Knowledgeable and accommodating staff. The store is well…read moreorganized with an extensive and diverse inventory.

Service is the best! Selection and expertise are the tops! Jere has great tips and ideas for all…read morerandom projects!

Even when I didn't know the name of a part or tool I needed. Just describe what you need or need to…read moredo and they will get it for you. They have never disappointed.

Don and the gang are great and extremely helpful. They aren't just there to over sell but to sell…read moreyou what you need. They also have hardware that the other bigger stores don't. They are always willing to answer any question you have and you dont have to run around the store trying to find someone who works there like you need to do at most of the bigger stores. You get top notch expertise experienced help and personalized answers to your questions. I highly recommend them