I had some problems being over charged with getting my wheels Balanced. Wrote a review and shortly…read moreafter the District Manager called and took (so he thought) care of it. I went back to VIP in Sanford Maine and again ran into some problems with Rob the counter guy with an attitude, instead of clearing the matter he stuck to his pride and caused more problems. I again wrote a review, not only did the District Manager call me, sincerely apologizing and again corrected the matter. He gave me his cell phone number if any other problem arise. The President and COO of VIP Tim Winkeler called me and again apologized and made sure the matter was taken care of. Mr Winkeler could have had Many people call, but he himself took the time to get involved. Because of their true dedication in making sure their customers are treated right, I will do a lot of my business at a VIP. Thanks go out to Anthony the District Manager and Mr. Winkeler!!

If you have a Jeep, do yourself a very big favor and stay the hell away from this place. They have…read moreliterally zero idea how to work on them. Damaged my aux battery cable when replacing the main, cost me 175 to fix at dealership. Failed inspection on it for tires sticking out too far? What? It's passed every year same tires 33" and stock fenders. I should have known better. Update: 4/13 went to the dealership. Tech came out said, there is absolutely nothing wrong with your tint, your tire tread is low but still well within pass. Your tires stick out maybe 1/4" too far. Buy these fender flares your good to go. ... thought VIP?

He is a joke 1800 for a repair and they put a bad part in and when I went back he was a jerk and…read morebasically said I have your money and I'm not fixing what happened

I needed new tires to pass inspection, Percys gave me the best price and was finished within a few…read morehours. Thank you

Honest, fair mechanic after another in town tried to scam me. Half the police and dispatchers take…read moretheir business here, to me that says something. So thankful to have a trustworthy mechanic in town where I can get oil changes, brakes and tires done. This place is extremely busy and it takes persistence to get through by phone but it's worth it! Just had brakes done on one axle, I'll be back soon enough for the other!

Josh and Brian are two of the best guys that I know. They…read moreare the only mechanics I trust in Sanford. They have always worked with me, squeezed me in and go above and beyond. I feel bad for Josh who has to deal with the entitled narcissism that exists in society today and people with their demands. I've never once seen him rude or even remotely unprofessional. Best garage in town.

Had a couple of tires that needed mounting. Made an appointment for l11:00 am. The day of my appt,…read more My car was inside the bay by 11:02. Service was pro, price was very affordable. Great Service. Thank you Richard. C

Excellent service very helpful and professional! Highly recommended stay local for the best…read moreservice.

The staff were great. Knowledgeable, helpful, kind, and did not make this female feel stupid. They…read morehelped me pick out the right tires for the truck. Great price point also. Scheduled the appointment as soon as possible and we're great at time management at the appointment. Hands down the best tire service I have ever had. Will always recommend them and will always go there now for tires and any service they offer that I might need. I can not thank them enough at the Sanford location for being so amazing. Truly a great tream.

Took my Vehicle in for flat repair and state inspection in May 2024. The Sanford location failed…read moremy vehicle, also lied and said it needed brakes, that the front brakes were "gone" and back brakes were "close". Thankfully I didn't listen. Two more mechanics told me the brakes were FINE (including the dealership!). I didn't ended up needing brakes on the rear until 7 months later and the front ones are still okay! Also, Sullivan told me tires were terrible in May, also incorrect, they were fine all summer, just beginning to consider tires this winter. I can conclude that these scammers at Sullivan were just trying to take advantage of this female. Fortunately my dad taught me to know better!

We were on a drive. Our car picked up a bolt in the tire. We had no idea where to go and how long…read morethe tire would hold. We pulled into the Top Notch parking lot and John came to greet us. After he understood our problem he told us of the protocol. Asked us to leave the car and social distance so he could check it out. After we agreed and understood what he was going to do. Paula came to the car and sanitized the car. Everything was safe. John and Paula took great care in their job and us. So grateful we found Top Notch

Great full service auto center! Excellent diagnostic capabilities. They do not guess and are very…read morethorough! Experienced people. They explain everything and offer options. They like to use the best parts for reliability. They care about the customer, they are honest, dependable and pricing is reasonable for what you get. They have fixed things on my car others did not. It is said that a good, reliable mechanic is not expensive --- but priceless! GJ Burns

Christmas Eve, my car battery died, Chandler's was our within 1/2 hrs of the call, diagnosed the…read moreissue, and replaced the battery.

We called because a car wouldn't start. We knew the battery was low and attempts to jump it had…read morefailed. Both Chandler's office and the road service technician were courteous and professional. Though our call was for a jump-start on one of the coldest days of the season, someone arrived in less than 20 minutes. Getting right to work, the car was started quickly and advice given on starting, care, and maintenance of the battery. We were surprised and pleased at the promptness and efficiency we received. Thanks, Chandler's.

I have repeatedly gone there to find they close their doors well before the posted hours of…read moreoperation. They are supposed to be open until 5 during the week. I drive by around 4 bringing a friend home from work and come back by 4:30 and the place is closed up with a sign saying they are booked for the day. The other day I got there around 4:15 and they were closed again. I've only ever been able to get in one time years ago. I guess I need to keep going to the dealership for stickers.

I have been going to Sticker Station for years for oil changes and inspections. Easy in and easy…read moreout. The system is first come first serve. You sign in and wait in your car. It is okay to go in to use the facilities while you wait. They do not know mechanical work so no worries about him trying to sell you repair work, however, you will be informed of any problems and the second inspection is free once issues are repaired at place of your choice. Marcia if Berwick

Brought my car here in April, he said I needed brakes rotors, and tires estimate was two thousand…read moredollars. Went some place else to get it fixed. Went back in July for inspection, he found "something else wrong with it". I think they are out for the almighty dollar and just don't like women. this place is bias against women. If you are a woman do not go here!!

I have used Maine auto many times in the past. However when calling today with a truck issue the…read moregentleman answering the phone was polite but when asking his mechanic a few questions the mechanic was rude and bad mouthing me, obviously not realizing I could hear the entire conversation. After hearing the exchange I informed the gentleman on the phone I would take my vehicle elsewhere and won't be back. I hope they realize how much money they just lost because of one Ahole mechanic with a stick obviously where it doesn't belong.

After our car broke down half way home, we were towed to Marc Motors. Our experience was 5 stars…read moreand more. From the woman who we spoke with on the phone as we waited for AAA for a tow to the call we just got asking if we got home safely (not exaggerating!!), our experience was first rate. Kevin explained exactly what needed to be done and pricing was extremely fair for the quality of work and the incredible speed it was done in. Highly recommend!!

After they pressure you to spend your money on a new vehicle. They don't care about you. I…read moreliterally just got a brand-new car and I had an issue with my heated seats not working. They couldn't do anything for me in a timely manner, had to wait weeks for a part maybe I was told. I called around to other Nissan dealerships; I got in same day. Problem was fixed and I was told that my heated seats weren't even plugged in on the bottom. They definitely said that was a dealership thing, they could have at least do a full inspection on a car before giving it to the buyer! and I'm still dealing with payment issues since October with them saying they would pay something, when in fact they really didn't. Last time purchasing a car with them.