I had some problems being over charged with getting my wheels Balanced. Wrote a review and shortly…read moreafter the District Manager called and took (so he thought) care of it. I went back to VIP in Sanford Maine and again ran into some problems with Rob the counter guy with an attitude, instead of clearing the matter he stuck to his pride and caused more problems. I again wrote a review, not only did the District Manager call me, sincerely apologizing and again corrected the matter. He gave me his cell phone number if any other problem arise. The President and COO of VIP Tim Winkeler called me and again apologized and made sure the matter was taken care of. Mr Winkeler could have had Many people call, but he himself took the time to get involved. Because of their true dedication in making sure their customers are treated right, I will do a lot of my business at a VIP. Thanks go out to Anthony the District Manager and Mr. Winkeler!!

If you have a Jeep, do yourself a very big favor and stay the hell away from this place. They have…read moreliterally zero idea how to work on them. Damaged my aux battery cable when replacing the main, cost me 175 to fix at dealership. Failed inspection on it for tires sticking out too far? What? It's passed every year same tires 33" and stock fenders. I should have known better. Update: 4/13 went to the dealership. Tech came out said, there is absolutely nothing wrong with your tint, your tire tread is low but still well within pass. Your tires stick out maybe 1/4" too far. Buy these fender flares your good to go. ... thought VIP?

Notice all the 5 star ratings. I totally agree. George provides the best service at the best price…read morein the least time. And the used cars he sells are excellent along with a very simple and fast buying experience. Thanks George!

George is an honest business owner. Fair pricing and does not add on extra stuff that is not…read moreneeded. He is my go-to person for auto.

Showed up, misdiagnosed our issue, took $150 from us and ran off, completely ghosting us after…read morepromising he'd be back out here once he found a replacement part. We had to find a completely different mechanic which set us back a week. Avoid this guy at all costs.

I called him up because I have 5 lights on on my dashboard. He showed up did some tests and had it…read morerunning in under 40 minutes. Personally, WILL be using again at some point

Christmas Eve, my car battery died, Chandler's was our within 1/2 hrs of the call, diagnosed the…read moreissue, and replaced the battery.

We called because a car wouldn't start. We knew the battery was low and attempts to jump it had…read morefailed. Both Chandler's office and the road service technician were courteous and professional. Though our call was for a jump-start on one of the coldest days of the season, someone arrived in less than 20 minutes. Getting right to work, the car was started quickly and advice given on starting, care, and maintenance of the battery. We were surprised and pleased at the promptness and efficiency we received. Thanks, Chandler's.

Percy's tire and auto repair was an absolute Godsend for us. My daughter's car broke down on a…read moreFriday night in York Harbor and she was stranded and had no way to get home to NC. We had AAA tow her car to Percy's. Cheyenne at the shop was extremely kind and helpful. Percy himself assessed the issue and had her up and running on a Saturday. And she made it home safely back to NC. 100% recommend!

He is a joke 1800 for a repair and they put a bad part in and when I went back he was a jerk and…read morebasically said I have your money and I'm not fixing what happened

I love going here! It's easy and close, service is straightforward, there is structure here, you go…read morein, sign up for the service you request on a clip board, and go wait in your car, there is a waiting area once your car is being worked on, and the value for your money is comparable to the area. Quality service, fast, fuss free, you will know what's needed, what was completed or if there's no more room for that day he lets you know.

I have repeatedly gone there to find they close their doors well before the posted hours of…read moreoperation. They are supposed to be open until 5 during the week. I drive by around 4 bringing a friend home from work and come back by 4:30 and the place is closed up with a sign saying they are booked for the day. The other day I got there around 4:15 and they were closed again. I've only ever been able to get in one time years ago. I guess I need to keep going to the dealership for stickers.

Honest, fair mechanic after another in town tried to scam me. Half the police and dispatchers take…read moretheir business here, to me that says something. So thankful to have a trustworthy mechanic in town where I can get oil changes, brakes and tires done. This place is extremely busy and it takes persistence to get through by phone but it's worth it! Just had brakes done on one axle, I'll be back soon enough for the other!

Josh and Brian are two of the best guys that I know. They…read moreare the only mechanics I trust in Sanford. They have always worked with me, squeezed me in and go above and beyond. I feel bad for Josh who has to deal with the entitled narcissism that exists in society today and people with their demands. I've never once seen him rude or even remotely unprofessional. Best garage in town.

The staff were great. Knowledgeable, helpful, kind, and did not make this female feel stupid. They…read morehelped me pick out the right tires for the truck. Great price point also. Scheduled the appointment as soon as possible and we're great at time management at the appointment. Hands down the best tire service I have ever had. Will always recommend them and will always go there now for tires and any service they offer that I might need. I can not thank them enough at the Sanford location for being so amazing. Truly a great tream.

Took my Vehicle in for flat repair and state inspection in May 2024. The Sanford location failed…read moremy vehicle, also lied and said it needed brakes, that the front brakes were "gone" and back brakes were "close". Thankfully I didn't listen. Two more mechanics told me the brakes were FINE (including the dealership!). I didn't ended up needing brakes on the rear until 7 months later and the front ones are still okay! Also, Sullivan told me tires were terrible in May, also incorrect, they were fine all summer, just beginning to consider tires this winter. I can conclude that these scammers at Sullivan were just trying to take advantage of this female. Fortunately my dad taught me to know better!