Dr. Waldorff is the best eye doctor I have ever been to. She is humble, listens well, gives a…read morethorough exam and takes her time to make sure everything is satisfactory. The staff was just as nice and polite and their wait time was less than 5 minutes. I would never go to anyone else.

Dr Woldorff is a wonderful optometrist. I cannot say enough about how well I had been treated as…read moreher patient. Her office staff, however, leaves a lot to be desired. From my very first visit, when I had mixed up the time but they failed to tell me & let me sit there for an hour. Or most recently when I tried to make an appointment, and did not have my insurance card on hand so they refused to set a date. And then to the person who sits in the section with the eyeglasses -- last time I was in there, there were two dead cockroaches on the floor, she was on her phone & my very presence was an annoyance. While I appreciated the lack of pressure sales, this was ridiculous. She barely looked at me as I asked questions about frames. I liked this office for its location & Dr. Woldorff but I will have to move on to another place that seems be fully focused on the patient.

Very nice, interesting guy. Repair made quickly at reasonable price! He has been repairing glasses…read morefor many years. Really knows his stuff!

Mr. Riley is a TRUE ARTIST AND TECHNICIAN. I was told my glasses could not be fixed by several…read morestores and figured nothing would work. I went to Mr. Riley and he immediately let me in (no appointment) and I was done in under an hour. He is very kind and uses his equipment to creatively fix the glasses. They look great and it was extremely affordable (I was surprised how cheap it was). I would recommend this to ANYONE who meeds glasses repairs. I am so impressed!

I have been getting my glasses with Upchurch for over 30 years now. Mike and his staff has always…read morehelped me to find the best glasses that fits me as well as my style. I love the different style of frames that are available to fit your personality. My style is more of an Afrocentric style and I always find frames that goes perfect with my style. I am a life-long customer and will continue to refer my family and friends to be one as well

I've purchased glasses at the North Durham as well as the South Durham location, and the service…read morehas always been excellent. They have one of the best selection of glasses in the area. And their prices are reasonable.

Really rude phone operator. Will cut you off while you're speaking. Only doctor's office that…read morewill automatically cancel your appointment if you don't call back to confirm.

Excellent and compassionate service! I took my uncle, who is…read morein poor health with very limited mobility, to Triangle Visions for his eye care. Natalie was incredibly patient and creative in working with his limitations. It is unfortunately rare to find medical professionals who are as caring towards disabled patients as Natalie was for us. She helped us through each challenge with a smile and an encouraging word. The entire staff at Triangle Visions is so friendly, from the security guard and receptionists to the optometrist herself, but Natalie deserves special recognition for making our appointment a positive experience.

It has been 6 weeks since my eye exam. A pair was ready for pick about a week later. Double vision…read morecorrection was in the prescription. The glasses did not correct the double vision. I was told that the lab made a mistake. The glasses were sent back to be replaced. After another week or 10 days I was told my glasses were ready for pick up. Still seeing double vision. The vision was somewhat better but still experiencing double vision. Sent back again and I was assured they'd be correct. Less than a week later I got an email saying the glasses were ready. When I got there the glasses weren't. I was told I got the email as a computer glitch. Tuesday when I called I was told the glasses had come in Monday. I waited until today (Friday) to pick them up. Still didn't correct the double vision! They wanted to schedule me for another eye exam. In the 60+ years I have never had to have a second eye exam. BTW I'm not a fan of remote eye exams. The exam was conducted from a site unknown. Interaction was via video. I asked for a refund since I have zero confidence in this practice. They said I couldn't get a refund for the exam. I seem to recall somewhere in the mumbo jumbo of disclaimers that was mentioned. I have their prescription from the original exam. I will visit a dependable eye doctor and have him compare the MyEyeDr script with his results. If I could give zero stars I would. The people in the office are fine. The ability to deliver their product is atrocious!

Do not trust these people! I tried them because they were close to my home and appearance from the…read morestreet was nice. Boy was I wrong and it cost me BIG time. I scheduled my appointment and gave my insurance information. Upon again I gave my insurance information on the registration forms. The front desk told me what was covered by my plan. I went back and Dr Raess was very good. Shevwas professional and I was pleased. I was sent back out front and found out they did not stock contacts ... even my common prescription so they would have mine shipped in ... 5 to 7 days. I come back and go to settle things (they had my insurance already) and instead of the 6 months supply my insurance was suppose to cover I was billed for a year ... an extra $222. I figured I was there and would need them so I went on and paid for them ... a $257 bill paid in full that day. About a month later I get a bill for EVERYTHING because the insurance filing went wrong. For 2 months I chased insurance things down with no help from MyEyeDr because all billing is done in a 800 phone service center which I believe is offshore ... NO HELP FROM THE LOCAL OFFICE! I think I've finally got things straight and the insurance will handle the balance. Another month passes and I get another bill ... after I paid $257 upfront which was supposedly was the balance ... for another $162 because the insurance didn't cover the fitting and the amount of lenses I was told it did. I try to contact MyEyeDr but again get pushed to their 800 phone service center and again receive NO HELP. I call the local office and left messages asking for someone to return my call ... 2 DAYS later and they have yet to return my phone call. PATIENT BEWARE ... you better know what your insurance covers ... DO NOT COUNT ON THEIR FRONT OF HOUSE. Beware of the front also selling things you may not want. Lastly DO NOT EXPECT ANY ADMINISTRATIVE HELP FROM THIS COMPANY WHEN PROBLEMS ARISE ... THEY DO NOT JNOW WHAT CUSTOMER SERVICE MEANS!

When my last optometrist dropped the insurance I carry, I was not looking forward to having to try…read moreto establish care somewhere else but this place made it seamless and easy. They take more insurance plans than most places in this area and their provide exceptional care It took a few weeks to get in but the exam and fittings are a well-oiled machine with the doctor doing all the testing and exam instead of a tech which was nice. Dr. Sykes is very personable and attentive. He was able to find the right type of contact lens for reading and distance so I don't have to wear my wear my readers on the top of my head anymore. My husband goes here as well and they were very patient with teaching him how to use contact lenses. I like that it's smaller and patient-focused-not like the huge doc in a box places. I'd definitely recommend if you're looking for a place for all your eye care needs.

I had an older pair of eyeglasses that needed a new stem. Due to pandemic restrictions, I was asked…read moreto leave them in the dropbox right outside the door. Within an hour I received a call that the repair was complete and the glasses were ready to be picked up. Not only was the repair prompt (and a lifesaver), it was free of charge. Based on this experience with Chapel Hill Eyecare, I would say that they are an excellent member of the local business community and I will definitely consider them for any future vision care needs.

After finding out that Sams club hasn't had an eye doctor in three years a friend recommended that…read moreI check out Rosenstein. I am so glad that I did. Initially my appointment was supposed to be in January, but they put me on a cancelation list and they got me in way before January! The staff was nothing short of amazing and were helpful by answering all of my questions and doing such a thorough examination! I definitely would go back!

I was one of those people who waited until the last minute to take advantage of their vision…read moreinsurance benefits that were expiring soon... I had been meaning to go to the eye doctor's and get new glasses or contacts (if I didn't need new glasses since my insurance only pays for one or the other in a 12-month period). In the past, I've always gone to the places at Walmart or wholesale stores like BJ's/Costco. Now that I'm a fully functioning adult, I decided to do more research and choose a local practice. It was honestly hard to pick a local eye doctor, since there are many reputable ones in the area. It was ultimately between Rosenstein and one other for me, and I arbitrarily picked Rosenstein because it was literally 5 minutes down the road! They have an online booking system called PatientReach, so I didn't even have to call to make an appointment. When you make an appointment through PatientReach, you can include a comment, and I noted that I'd like to get a regular eye exam done, and potentially a contacts exam done if my vision is stable (enough) since last time, and there is no need for me to get new glasses. I made an appointment mid-November, and couldn't get a spot in until the second week of December (do not procrastinate like me if this would stress you out!). My appointment was with Dr. Gretz. Before seeing her, I got a few "tests" done really quickly by a staff member. Then my actual eye exam was performed by Dr. Grezt, who was pleasant and listened to my concerns. I did explain that I'm interested in getting contacts but only if I do not need to get new glasses. My vision was stable enough, and I did get the contacts exam done as well. She brought me to the optical department where Austin walked me through the process of getting contacts (should I choose to do so). Austin explained that I'd have to come back for a training session where I would have to put in and take out contacts three times. We also reviewed my insurance benefits, and I was told what my out-of-pocket expenses would be ($10 copy for eye exam, $60 copy for contacts exam + training, and up to $300 coverage for contacts). Optical department was more flexible in scheduling, and I was able to come back the same week for training (which was harder than I thought). I had to go back a second time to finish my "training." Then I was given a few different trial sets to use for the next week or so, before I met with Dr. Gretz again to finalize my contacts prescription and order new contacts. When I met with Dr. Gretz, I complained of the contacts drying out my eyes, and she gave me even more contacts to try. This put me back a little bit in terms of ordering, but I appreciated having 5+ contacts to try (I have astigmatism + dry eyes so this was basically me being extra). Since it was close to the end of the year, I called to finalize my order and made a payment over the phone. Once your contacts (or glasses I assume) are ready, you get an email notification, and you can pick them up any time during their normal business hours. Thank you for reading my novel. But on a serious note, thanks to Rosenstein Vision Center for making the contacts journey not as scary (both in terms of ensuring that I do not poke my eyes out and for explaining/interpreting the insurance for me)! I highly recommend Rosenstein Vision Center!

I have not had my eyes checked since I had cataracts removed four years ago. The employees were…read morefriendly, efficient and professional. I was pleased with the technology used to check my eyes and vision. Highly recommend

My 9 year old son is non-verbal, autistic and this location is fantastic with handling his eye…read moreappointment! Crystal, the tech is so comforting and accommodating with my son, the nanny and mom! Her bright smile lights up the mood and experience! We got great photos of the eye and a pleasant and positive experience! Dr. Weyland was very friendly and had a personal touch with my son and put him at ease! Highly recommend this location!