I desperately needed an oil change. There are plenty of coupons for 10% off. I have an older car,…read moreso I went with the full-synthetic. Service was fast and efficient. The fact that I was able to stay in my car, get it done after work. (They are open until 7p) was a phenomenal value.

so confused why the rating is so low - they're fantastic very quick and they work together and…read morecommunicate really well. I will definitely be back!

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Always the best!!! The staff is so friendly. The mechanics always do a great job! Never have ever…read morehad an issue. Pricing is always fair or the best price for great service. 5 star plus plus!!!

I've been working KLM since I purchased my car in June or July 2014. I haven't been disappointed in…read morethe service that I have received. They are friendly, reasonable, and honest. I've never had to bring my car back in for servicing for the same problem. Once it's fixed it's done. I'm so grateful to have such a great place to take my car for repairs and knowing I'm getting top notch service. The BEST in Chicopee and the surrounding area.

First time using KLM and they took my car in for repairs right before the Christmas holiday. They…read moreknew I needed the car quickly and was not drivable. They accommodated me and the car repairs were done as expected and done right. I can't say enough about KLM. The prices were reasonable and Marie and Kevin were so courteous and kind. I will definitely be doing all my car repairs at KLM from now on.

The guys in the shop are scam artist. I bought a brand new tire from a different t place and I…read morebrought it to them to have them replace one on my SUV. They told me they couldn't replace one tire because it's against the law to replace only one tire on an all-wheel-drive vehicle. I would have to buy all four tires and have them all replaced. It is most definitely not against the law as had one replaced by a different shop a week prior. They were just trying to upsell me into buying four brand new tires from them

Mike and their team are awesome. Honest service. No surprises. I won't go anywhere else.read more

Very unfortunate experience at E & G Auto. This story begins…read morewith Brake fluid leaking from my car and my 2012 Subaru Outback. I check the calipers and there is no fluid leaking so I must assume that its either coming the Master Cylinder or the lines underneath the heat shield. I am skilled enough to do most break work myself, but have no lift, therefore making breaklines near impossible for me to complete. I bring it in Friday 7/7. Come monday (7/10) I get a phone call from Brian telling me that one of my bleeder screws on my calipers is leaking and wont stop, they tried another screw but it is still leaking and therefore he caliper needs to be replaced and that I would be unable to take the car off the lot due to the loss of the use of the breaks. I ask Brian if the snapped the screw and she said no, I then ask him if they stripped the threads on the bleed screw from overtightining and Brian says no, everything is fine it just leaks. This is when I let him know that the caliper is only 9 MONTHS OLD, and that his garage has been thre only garage who serviced those breaks and that I had no leaks until last month. I let him know my feelings that I believe they have damaged the screw during the bleeding process and that I want to see the parts when I come to pick up the car. He tells me that I dont understand what I am talking about and that it is just a defective part. I tell them to fix it so I can leave the garage which almost doubles the initial cost of service. Brian also let me know that the car was first priority and that I would be able to pick it up mid day. He then calls me later and lets me know that the simple job has not been done. I let him know I will have to pick it up 7/12. So coming back from my trip I show up on 7/12 to pick up my car. Before I pay for anything I let Brian know that I want to inspect the old Caliper. We walk back in the garage and the bleeder screw is screwed into the caliper all the way, I unscrew it and inspect it and as I suspected the threads are completely destroyed and some of the metal from the threads are sitting on the receiving end of the seat which is causeing the problem as the area needs to remain clean and flush in order to create the seal. I explained to Brian, that its not the threads that create the Seal of a bleeder screw but the seat, and that the stripped threads have destroyed the seat, rendering the caliper useless. Brian was Shocked, he began to studder and mumble that this and said that E/G didnt do it and was not responsible. They allow me to inspect the car and I ask the technician what happened. He let me know that he cut back the brake lines and fixed the leak from the rear line opposite side of the affected caliper. He then said while bleeding the system he shut the bleeder screw it was still was leaking. The he said "I tried to tighten the screw some more but it wouldnt work" I knew this was the problem and that act of overtightening cause the damage as those screws are not designed to be cranked. This part is entered into the repair report. The proper procedure would be to remove the screw, inspect the seat, and attempt to clean any corrosion or debris that has gotten in the way of the seat to create the seal. NEVER OVERTIGHTEN. I then return to the office with Brian and say that we have a dispute. My claim is that they have damaged the caliper and that I do not want to pay for that portion. He Disagrees and says he "Stands by his technician." and would be unwilling to make things right with me. I asked him to seperate the jobs so I can have seperate transactions, Brian gave me the hardest time about this, heather the receptionist was trying to to walk him through it and he shushed her. Brian went in the back and I asked about the owner Eric and Heather said he doesnt deal with customers. This whole interaction was all recorded if Eric wants to review. Since i see him responding to these posts. It is sad that there was no resolution whatsover. All that needed to happen was for them to own the mistake and comp me for the caliper and labor of the caliper, E/G would have still made some money from my brake line job and I would have been a customer for life.

Always great service and fair prices here! My car always comes back to me clean with no dirty…read morefingerprints!

Can not give high enough reviews. 10 stars out of five. Incredibly kind boss and team. They fixed…read moremy breaks, calipers and break pads in one day for an excellent price. They went above and beyond and did some extra labor removing my bearing that they did not charge for. Talented. Knowledgeable. Generous. Efficient. Lovely office. Great place great people. Thank you. I Will always recommend American Muffler and Brake in Holyoke.

I asked a simple question gave me a sarcastic answer and hung up on me. Extremely rude they chopped…read morefor that smh

put the wrong bolt on my rear caliper and struggling to take it off now. never bringing my vehicle…read moreto them again.

We had issues with the locking lug nuts on our car. When I stopped at Monro auto service in…read moreChicopee, Nate, the store manager, could not have been more professional and helpful. He was genuinely interested in solving my problems and was open to a number of options. The solution was excellent and fully met our needs. It is without hesitation that I recommend Monro, Nate and his excellent team! Keep up the good work.

Went there for a tired change got quoted 69$ 75 after tax. Was told I needed another tired and the…read moretotal would be 160? Which was 10 more than double. A week later my cars wheel feels weird and I check to see there's no lug nuts and my wheel lock key is missing

I don't know what to say, but I don't want this to go too long. I would never go back there again…read morevery dishonest. I double checked his story and he knows who I am. He's one of the people that either owns it or manager. He gave me some quotes. He lied about what he did to the car. That's all. I'm gonna say stay away from that place.

Made an appointment, the teh couldn't break lug nuts loose. I had to go back to break them loose…read morebut the tech took my keys with him on his lunch break. Not good, he came back and refused to service my vehicle due to a stud looked mis threaded. I went back a 3rd time to my keys laying on the counter with them trying to charge me for no service performed. I would liketo know why my keys were taken with the tech, then left on the counter. Very unsafe procedures. Wamart says they are all about safety, clearly not for customers.

I showed up for an oil change. The person said it would take an hour. After waiting over 2 hours I…read morewent to the service desk, and confusion ensued. I had to wait a while longer for them to find the paperwork. After paying, I had to wait some more for them to find the car key. Total time spent waiting - about 2 and 3/4 hours. It's tough to find a good place for an oil change. This was my first time trying Walmart. I'm disappointed to have to say it's also the last time.