My concern isn't billing related or service related. On two occasions, first about a year ago I witnessed a group of service men outside a housing community. Spewing racially charged comments towards the residents. Called on to report this conduct and ended up falling on deaf ears. Today, as I drove down Main St in Poughkeepsie. I observed two workers unloading a service truck gawking and woofing. At what could've been a 20-25 year old young lady. From my window I yelled " get back to work" in reply I believe I heard a vulgar response. I from that time and for the following hour was bounced around on calls to file a report. Again feeling the Deaf Ear! Unacceptable Central HUDSON !!! read more

Wish there was negative stars. As usual I had an appointment with central hudson, stayed home and waited and they never showed. Not the first time with the same experience. Cant begin to describe how poor their customer service is read more

* If I could give Central Hudson -10 stars, I absolutely would. My experience with Central Hudson has been nothing short of infuriating, exhausting, and deeply disappointing. The customer service, billing practices, communication, and overall treatment of customers have been absolutely unacceptable. A particularly disturbing incident happened during our most recent interaction with one of their representatives, Maria. She came to our property and disconnected our power without knocking, ringing the doorbell, or providing any notice or warning that she was about to do so. There was no meaningful attempt to communicate with us before taking an action that directly affected our household. That level of disregard is completely unacceptable. And unfortunately, this is not an isolated frustration. We have repeatedly encountered issues involving questionable billing, inaccurate readings, audit concerns, unexplained fees, and conflicting information regarding our account status. We have made payments in full, only to subsequently be told that we are past due or facing a final termination warning because of charges and fees that we were never properly informed about or given an opportunity to acknowledge or dispute. At some point, customers have to be able to trust that their utility company is accurately measuring usage, accurately billing them, properly documenting charges, and communicating before taking serious action. That basic level of accountability has been severely lacking in our experience. What makes this even more frustrating is that, in our area, there aren't many alternatives. We are seriously looking into transitioning to a full solar setup because we would rather invest in our own energy solution than continue feeling trapped in a system where we have so little confidence in the company providing our service. And if another legitimate energy provider becomes available in our area, I will switch without hesitation. Central Hudson should be listening to the customers who have been voicing these concerns instead of treating them as isolated complaints. The fact that so many other customers have expressed similar frustrations only makes this experience more concerning. Customers deserve transparency. Customers deserve accurate billing. Customers deserve advance communication. And customers absolutely deserve to be treated with basic respect. I am beyond disgusted with my experience with Central Hudson, and at this point, I would strongly encourage anyone considering their energy options to do your research, understand your bills, document every interaction, and know your rights as a customer. Central Hudson: this needs to be better. read more

Central Hudson bills are through the rough and they somehow decided to link my parents and my accounts despite living at different addresses. Why? Who knows! Central Hudson is the worst. read more

AN ABSOLUTE HORROR. Over the course of a few years, we have received massive 'adjustments' totaling THOUSANDS of dollars. Years of speaking to 'customer service' have done nothing. We took this to our representative, who took our well-document litany of abuses- and, nothing. Yesterday, another 'adjustment' with an immediate shut- off ( we are on 'payment plan" etc etc) - NO help. During the worst of winter the same thing happened- a shut-off notice arrived at five pm ( for the following morning) with NO word before this- and we were paying our bill ! My wife is lying on the couch in tears. They are a Canadian Company, and obviously could care less- and we are out of ideas....one star is far too good for them. read more

On 4 July 2026 an outage left me without electricity for about 11 hours. (During an outage I have no usable stove, fridge, and no water comes out of the tap. The CDC says food will spoil after 4 hours if it reaches temperatures over 40 degrees. I lost all the food in my refrigerator, some of it I purchased that very day. I applied to Central Hudson for reimbursement of $48.15, all that I had receipts for. I sent in a letter with these receipts via their suggested email. This is what I got back: "PSL § 73 requires a "utility company" to compensate residential and small business customers who experience a [']widespread prolonged outage lasting at least seventy-two hours...[']." Do they think food is edible sometime within this time frame? Who decided PSL § 73? So their responsibility is only for the worst outages. It appears that if an 11 hour outage occurred each week with losses of food and other essentials, they'd have no responsibility. Would the forty-eight dollars break them? read more

i live in NY and all you see is how the company works with the community and care about the community, i got furlough for the government shutdown and they want their money and will not work with you to help pay down the bill how is that helping the community WHAT A JOKE!!!!! read more

worst scammers in the world elctric bills fees month to month makes no sense weather you use lot stuff or you on vacation using nothin read more

Central Hudson is all over the news with their incorrect billing practices, the least that they could do is be more self aware of customer service and departments within the company. On April 10, I received an email from the DG Interconnection Team, a division within CH, for an outstanding work order for solar panels that were never installed. When I called CH to request the work order be cancelled, agent Lisa advised me that DG Interconnection is NOT Central Hudson but rather a solar company that is posing as CH. She advised me that they even go to customers houses with CH badges pretending to be CH employees, but they are in fact, not Central Hudson. Lisa advised me that she put a block on my account to prevent any unauthorized work orders for solar equipment to be done and that I should call the company that sent me the email to ensure my work order was cancelled. When I called DG Interconnection, I spoke to Sara who informed me that they are a department at Central Hudson and that they are legitimate. She told me Lisa did not know what she was talking about. She confirmed that she removed the work order and confirmed the company it came from. Sara requested I call them to ensure that they are not trying to still submit any work orders. Sara also said she would talk to leadership as Lisa must be new and has not had proper training. Instead, I called back Lisa, who was offended that the agent said she was wrong and wasn't properly trained. She looked at my account and stated that if they were a department within CH that there would be notes on my account. Lisa told me that there were no notes. I mean, seems legit, right? I pushed back a little and Lisa put me on hold. She came to tell me that her manager has no idea who these people are, and I should be concerned. I was told I should submit an email at the Central Hudson web site. I read the email signature to Lisa and explained they identify as CH, up to and including the address and a central hudson email address. Lisa said that this happens all the time. At this point, I am half concerned but half confused. Lisa placed me on hold and came back to report with gusto that her manager DOES NOT know this department and this company is lying to me. Naturally, I called back Sara. She defiantly told me that they are a department at CH and she doesn't need to justify to me. I explained as a customer, it is a concern to get emails from non CH personnel stating that they are and that CH customer service confirmed otherwise. Sara placed me on hold. Sara came back. Sara told me that HER manager is going to contact customer service and that they are affiliated with CH. Saras told me that they use the same portal to access customer information. When I mentioned that she did not make notes on my account, she related it was a different system for work orders. I called back Central Hudson Customer Service. I spoke to Steve, who told me that Lisa was just a customer service agent in billing and doesn't know what she was talking about. Steve was going to put me through to the solar panel team to further explain. Steve left me on hold for 20 minutes. I hung up. Go fix yourself CH. If you can't bill properly, and cannot even educate your team so that they confuse customers perhaps you should let other electric companies take over. read more

A rating of 1.5, do I really need to say anything? Yeah I have to... :-) Calling about late charges when my bill that shows I paid prior to the due date. This is consistently happening. On hold to for 20 waiting for a supervisor after speaking with customer service rep. I wait... read more

Central Hudson is hands down the worst utility company I have been forced to deal with during the past four decades. Constant and unbelievable overcharging, dismal customer service, non-existent management to resolve issues, and a merry-go-round of " not my problem, I can't help, I'll switch you to another person" are the reasons I wouldn't recommend this company to a remote tribe in South America that has never even seen a light bulb. I am relegated to giving one star because zero stars is not an option. read more

Horrible! Central Hudson is the worst company! From the top down there is gross mismanagement, no accountability, overpricing. I go onto my neighborhood app and read about countless issues that I have in common with so many others. My neighbors and I met with my town supervisor in the past looking for help resolving issues with constant power outages and lengthy restoration times resulting lack of infrastructure maintenance. They were also met with "lip service". Why are so many of these big companies allowed to run amuck, unchecked, with no recourse? Where does it end? read more

Central Hudson is unable to properly calculate their own internal billing and have issued outrageous bills to their customers. When attempts are made to rectify Central Hudson's billing issue that Central Hudson created through their own negligence, no representatives can be reached. Central Hudson should not continue to be in service if they cannot balance their own billing operations. Update: received another bill for a totally unreasonable amount. Inflation is out of control and there is barely a job market left and Central Hudson continues to issue bills with unbelievable amounts. I was able to speak to customer service but they were unable to provide effective assistance. What Central Hudson is doing is beyond disgusting, it is absolute criminal. Update 2: it is always a new bottom with Central Hudson. My complaint through Pat Ryan's office finally reached Central Hudson. I received an email from a Central Hudson representative stating that my relative, who has been a point of contact for over a year and half with Central Hudson, now needs to be put on a release of information on my account, in order to have any information discussed. So I have to waste more time, putting a release on my account, so that my additional point of contact, who has also been dealing with Central Hudson, can have billing information discussed. Even though, my relative has access to all billing information already and has been working in tandem with me, to try and mop up Central Hudson's mess, for over a year. Also, would like to point out that if you post any sort of complaint on Central Hudson's Facebook, they have an administrator who responds to your post, who will only gaslight you and not provide any real assistance. Central Hudson is cheap and lazy. They won't roll trucks to get accurate billing from our meters and will guesstimate what Central Hudson believes to be accurate, in regards to billing. Central Hudson is a constant dumpster fire. Completely incompetent, refuses to take any responsibility, even though they have been found guilty of their fraudulent billing practices. Source: https://hudsonvalleyone.com/2022/12/18/alleging-illegality-psc-report-sides-with-central-hudsons-customers/ read more

Website is the most frustrating site imaginable. Difficult to login and ever more so to see what you owe, or create a payment agreement. pages don't load, error everywhere, no support. Even when you call in, they cannot take a credit/debit card payment. If there was any other option for power, I would take it in a heartbeat. read more

Central Hudson e-mailed us on April 9th 2024 that we owed nothing on our current bill because we had a zero balance or a credit on our account. But six days later, a bill arrived for the month we weren't supposed to pay, added to our current charges. A customer service rep told me the e-mail had been a mistake. Our online account also shows zero for that month, repeating the same mistake. There is no explanation except for a "glitch" in the system. The phone rep's are pleasant but helpless to explain billing mistakes. The bottom line is that Central Hudson's billing system remains incompetent. If the company were not a public utility that people are forced to use, it would be out of business in a month or two. The company changed CEO's last year because of public outrage. But it seems that little has changed. read more

Horrible customer service and egregious price structure changes. My bill tripled from 2021 to 2022 with no change in usage. They are out of control; apparently their new billing system is a disaster yielding thousands of angry customers some of whom saw their bill increase tenfold. Next stop? Solar. read more

I just got a bill from Central Hudson for 1700 A week after the payment another bill for 800 Something really needs to be done they are out of control and getting away with it read more

I have called twice now to set up new service and each time have been on hold for over an hour and a half with no response. The option to email via website is down and the live chat is now disabled (the first time I tried that last week I was #15 in the queue for over 45 minutes). Yes I was able to set up an account online via the website, but there are 2 meters at my house and can't get through to anyone to set up the 2nd meter! Truly TERRIBLE customer service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

THE WORST ELECTRIC COMPANY EVER. EVERRRRRRRRRR. Very expensive, very poor service, very poor everything. Their website is useless and forget about getting someone on the phone. They enjoy doing estimated readings every other month that are astronomical. And god forbid you do an update on your property that requires their help. Basically if you live in the Hudson Valley and require any assistance you are screwed. If you are reading this please check your bill every month. They are useless in every sense of the word. read more

I plug the things in... I turn the things on... they work. 99.9% of the time, that's all I care about, and I take for granted all the happy little electrons dashing through my house to power my creature comforts. But it's that other 0.1% of the time that matters most, and most of that is based on how they treat you as a customer, including how quickly they repair power outages. For the over 40 years that I have been a Central Hudson customer, thankfully I don't recall that I ever had to deal with customer service, except to report a change of address. Then again, I'm not using their website for anything other than checking outages when they happen, and I still pay my bill the old fashioned way. I've been generally (but maybe not always) satisfied with the teams that do the outage repairs. Thanks to their website, I can tell just how pervasive an outage is, and their repair status is fairly accurate, certainly more accurate than what I've seen for customers in other parts of New York State. After large-scale incidents like blizzards and thunderstorms, they do seem to give the areas with the largest numbers of customers without power priority as appropriate. But it's those smaller incidents that make me wonder. A few years ago, my transformer blew out on a summer afternoon, knocking out power for exactly 5 houses. The outage map showed only 2 outages in the entire region at the time. A service truck didn't come by for 5-6 hours, after dark, and it was 1 guy who walked around the pole for about 5 minutes who did little more than shine a flashlight at the top of the pole. It wasn't until 2am that 2 trucks arrived to replace the transformer. 2am? Really? Those regular energy efficiency reports I receive in the mail are a joke. Wow, in the summer, I'm in their bottom bracket. Could it be because I have several air conditioners and a dehumidifier going seasonally? And them I'm one of their most efficient customers in the spring and fall when the temperatures are nice. This is stuff I already know, and I scowl a little bit at the unnecessary time and expense of such things read more

If I could rate a less than one star, I would. Ridiculously bad customer service, even worse on site meter reading employees. NOTHING good to say about this joke of a company. read more

I just wanted to warn all central hudson customers to always check your bank statements! I don't always check mine but i will for now on. anyways I was scrolling down the page and there it was a debit from my account for more than 1500 dollars. So i asked my wife if she had paid a bill to CHG&E for that amount and she said no the bill was for 300 something dollars. this took place in October of 2021 and my wife has been going back and forth with them for the past 3 months getting the run around. They kept passing it on to someone else and asking for all kinds of paper work made us late on my mortgage payment and only after saying we were going to call the news did they finally say they would mail out a check. We never had to fight so hard for money that was wrongfully taken. Plus we were also signed up for automatic payment when we never did. read more

They cut into my driveway in July to Fix a neighbors power outage , the workers told me in two weeks they will fix it . It's November and after numerous calls to fix it still nothing . By Far the most unprofessional company ever . read more

Try reaching customer services at the main office. If you like listening to a message for over 45 minutes before you get frustrated and hang up They do not have a call back system. Therefore you need to keep wasting your time over and over again calling. But ,they keep billing you for services you are not receiving They need to upgrade their call in system. Their web page is useless. Their virtual help is less than useless. That is what happens to companies that do not have competition. read more

Their customer service sucks big time!! - I have been on hold for over 2 hours - still caller number 6 for the last 20 minutes! - I think they might want to hire some more representatives!! If they weren't a monopoly - they'd be out of business!! read more

I cant believe this company exists without any lawsuits pending. Crooks. They don't come every other month, like they say, to read my meter. I don''t have AC nor do I have electric heating. I have one fridge. I don't watch TV. I use a gas stove, which I get gas from Star (a different company, btw, they are awesome). Now, how in the world am I spending 1200 kwh? I have tried to call and speak to someone, and I only get really nasty representatives who keep telling me that someone came and read the meter (they come maybe once in 4 months, I am pregnant and unemployed since last year). Unless the rep is invisible and is undetectable by 3 dogs, I haven't seen him here. In May, I only spent 200kwh, which is normal and what I realistically spend. All my lights are LED, which again I don't used because I have windows. Lights on at night, in one room, for a limited amount of time. Only a 2 person household. I have had ConEd in the city, and they are accurate. I have never spent more than 50$ on electricity AND GAS. These people are crooks. If anyone finds a better company, please let me know. read more

This company is taking advantage of customers. If I could give a ZERO star review, I would. This company jumped prices from $ 0.08 per kilowatt, to $0.21 per kilowatt due to "supply and demand" to an area (Marlboro, NY) with an average personal income of $37,000 per year. Mind you, we're in times where jobs and income are already hard to come by while inflation is on the rise. Not to mention, they are the only supplier to choose from. Where is Governor Hochul when you need her? It is such a shame that this company would do this in these trying times. Soon people will be in the dark because they'll be choosing between paying their electric bill and putting food on the table. Unbelievable. read more

1st day as a customer. I move to dutchess County late memorial day 5/31. Woke up the next day without power before I got the chance to call and request new service. No one available to answer the phones ALL day because "everyone is training on a new system to provide better service". So I have no power & no water because my septic system runs off electricity. Drive 24 minutes to central hudson because I can't get anyone on the phone & they give me a paper application & apologize for the inconvenience. After 2 hours on the phone I'm finally able to request a call back which takes 1 hour after that. The best they can do is send someone over the next day by 430 pm. Now me & my family have to wait 24 hours without power, toilet, or water. And that's the best they can do. Great 1st day here :-/ read more

This is one of the worst, most nightmarish companies I've ever dealt with. The recording you get when you call says they're committed to providing excellent service; clearly, they're also committed to lying through their teeth, as they provide about the worst customer service I've ever experienced and make zero effort toward rectifying that situation. And I don't know where to begin regarding their website. You're asked for your account number in order to log in, but if you enter your account number, the website says you've entered an invalid account number; turns out this is because You're expected to enter your account number minus several of the digits. There's no intelligent reason for this and no way for you to know it without giving up and calling them on the telephone to find out why the website is not accepting your account number. I could go on but it's too depressing. read more

We had a major storm yesterday, 7/6/21, and our neighbor and ourselves had a line down and huge tree branches down. On the upside, CenHud was her today, the next day, to handle it. On the downside, the huge tree branch on the downed wire- they cut it off and dumped it onto my side of the fence, right onto my garden, ruining a number of plants! Simply hauling it away, or at least looking at WHERE the branch was going, would have avoided this problem. Last big storm it took them MONTHS to deal with another downed wire. Better timing this time, but a lack of paying attention. read more

Disappointed! Central Hudson was a tremendous company to work with until they got purchased by Fortis, a Canadian Company. Teams working the lines are still terrific, however, in house teams seem to be greatly weakened. The recent website conversation was an utter disaster preventing most customers from logging in. It was disheartening to find out Central Hudson's response was to blame customers when it was clearly their doing. From my experience, one out of two calls to the customer service line is dropped. Time of Use pricing schedules are so out of whack in order to pay 55% less off-peak I will pay 418% more on-peak, on the average, based on historical rates!!! read more

When your electric company doesn't send you a bill when you pay because you bill says $0 it doesn't always allow you to pay but you find a way to pay anyway and your once $100/ month electric bill you hear excuses about "updating the billing system" only to get a random bill for $1400!!! They are just price gouging at this point. I am livid. This should be criminal. If there's wasn't time for competition now would be when the switch would come. But I know this bill is not valid and someone needs to fix this mess. As this is ridiculous! Zero stars. In fact that one star is a negative "-1" I would recommend moving to a city where you don't have to deal with this company as this is insane!!! And I usually sit in the dark. They are doing something illegal to create this kind of bill. read more

I've been trying to contact central Hudson about my electrical, and gas bill. I've used email, call and tried using the live chat on the website which is unavailable for some reason. For the amount of money we pay in an overpriced market; the least that should be done is some form of customer service communication. read more

if i could give it a ZERO I would , this company is literally stealing money from customers , I've been reading the reviews and all our complaints are the same , Elevated bills , false charges , FALSE readings , I have a 500 sq ft house all by myself 1 refrigerator, 1 hot water heater and lights , they bill me anywhere between 700-1200 dollars , yea you read that right . I call and say its a mistake they say no its not thats your usage your house clearly needs updating . OK I tracked it for a month they claim i used 1800 kw , i took pictures of my meter that entire month i used consistently 58 kw a week thats less than 240 kw a month , this is theft , ANYONE READING THIS WRITE A COMPLAINT TO NYS DEPARTMENT OF PUBLIC SERVICES.... EVERYONE PAST PRESENT AND FUTURE GO WRITE A COMPLIAINT .. also heres my email ghoukjr@yahoo.com, reach out to me we HAVE TO UNITE AND FIGHT THIS IMMEDIATLEY please people this cant go on we will find a way together to fight this , we'll unite and call the news get lawyers whatever it takes read more

I am so frustrated with Central Hudson . Their website is impossible to log into , there is no tech support and you can't get through to pay your bill or set up automatic payments. Very frustrating ! So now my call back is 4 hours and I have no way to pay my bill. read more

we had a tree limb come down and land on the corner of the neighbors roof and across power lines. the wonderful Norman came out to see what he could do so we wouldn't have to wait for someone to do it during the daylight hours ( and possibly days to weeks later ) he successfully brought the limb down with no damage! he went above and beyond his job duties and is very much appreciated by both myself and my neighbor. there needs to be more people out there like Norman!! thank you again!! read more

We had a wind storm on Sunday evening we did not arrive home until 11 to find no electricity. Utter darkness began calling ofcourse no one answers for over 40 minutes. All my Nieghborhood was with out power it said 14 homes in my Nieghborhood. But many more all over Dutchess. The next morning still no power and NO ONE working on problem, because my husband got up and drove around to locate the issue it was taped off with yellow tape but not a man in sight and I forgot to mention it's the hottest days of the whole summer 100 degrees and 100 percent humidity. Any way I continue to call to complain ALL DAY LONG! finally I call and get a hotel because they say we will not get power back for at least 2 more days. But who really knows.. I get a hotel and go to dinner and on my way home swing by my home to notice all my Nieghborhood is back up with power but not my house! I call central Hudson and the woman says they must have had an issue and "needed light" !?!!!!! Need light to see?? I said don't they have trucks with light????!!! I told her not a man working anymore and tape is gone I think they forgot to hook me up. My husband goes to investigate and they did forget because I'm the ONLY a person to actually run my power underground to the pole when we purchased our home so we would not have these problems ! With all the airborne wires hanging like a ugly snarl all around the house. And so they either where in a rush because it was dark when they fixed it (they had lights) or they where just incompetent. Needless to say it's the following day and still no power now when I call again they say "they must have forgotten to hook me up" they are not sure.but they will put it in as still no power. But still no men and I asked for someone to call me back and they said " we don't do that" we will send you a recording to your phone. WTH aid happening to this country no one cares about anyone or anything and they don't want to do there job and no follow through at all. This is a DISGRACE!! SHAME ON YOU PEOPLE!! NO ONE CARES!!! But they sure don't forget to bang you hard on your bill!! That they NEVER FORGET!!! read more

If I could switch electric companies or give 0 stars, I definitely would. Too many power outages without any reasoning behind them. Poor service. Poor customer service. Expensive. SAVE YOUR SANITY!!!! read more

The worst company of all time. I don't understand how we allow this monopoly to have a strong hold over the Hudson Valley. It's disgusting. They treat their customers like trash simply because they can and know they are the only option. My bill for a one bedroom apartment was $140 more than my brothers 4 bedroom house. Customer service there is an absolute joke and they will do anything they can to keep you from speaking to a supervisor. They are robbing us and we are doing NOTHING about it. read more

I have leased solar panels, and so I pay Tesla a monthly fee and Cen Hud bi monthly, a nominal fee only to be on the grid. This month I did not receive a bill, and there is a credit on my account, with no explanation. The CSR for my local Cen Hud had no answers for me and transferred me to Poughkeepsie number. I've now been on hold for 1 hour, with no one answering, and no indication of where I am in the queue. The contact email says it will take 4-5 business days for them to get back. This is unacceptable for any company. I understand a class action suit is being brought against them for astronomical winter fees. Their lack of transparency, inability to be reached, is suspicious. read more