Chris provided excellent service in a timely manner. My gaming PC died with its original build and…read moremotherboard, so I went to him to diagnose it. And it turns out it was time to retrofit it! Chris was able to get my gaming PC back up and running within a week or so with good mid grade parts. I'd come back for any computer needs! However I was in the area today and I saw his location was up for lease so I'm not sure where he relocated...

Chris is terrific. He did a great job upgrading my kid's hard drive. Excellent communication, good…read moreprices. I will use him again for sure! Highly recommended.

My Apple iphone accidentally fell on my driveway and the cellphone screen, cracked on the edges…read more When we arrived in the store, a very professional, very pleasant and very knowledgeable store lead/Manager, immediately helped us, and we arrived, about 45 minutes, before closing time, and the very positive, individual who helped us, was named MARK W. And he fully deserves beyond 5 Stars and he should be the Main Apple Store Manager, for successfully completing to repair our cellphone screen and making us VERY HAPPY, and We highly recommend Mark W., For his extremely great service and we will recommend him and this Apple location, to family, friends, and our high-level business friends!!!!! THANK YOU MARK!!!!! YOU'RE THE BEST, #1!!!!!! Sincerely, M.O. Business Owner Monterey Bay Gilroy,CA

I came here to pickup my online order and the process was seamlessly done with a help of a very…read morefriendly and social gentleman named Robert. Unfortunately I had to return the MacBook because of a whopping 43 gigabytes of data was used by apps I didn't care for. 43 might not seem like a big number but it is when your laptop can only store up to 256 gigabytes. I have been using iPhone 13 and Apple TV for years and these two devices is what made me buy the MacBook simply because I can uninstall almost everything that came with the OS, so it was disappointing to see that was not possible with MacBook Neo. I was lucky enough to get Robert to help me again when I returned my laptop the next day and I was surprised how fast and efficient the return was. I wish I was able to keep the paper bag but it's probably a security issue to give the paper bag back when you're returning items and I don't blame this store for being paranoid because the mall security here are too busy looking at their personal phones. I will definitely be back here if I need another iPhone or Apple TV but I don't think I'll be buying another Apple computer.

Good service I was not having a good day at all. But when I walked into here to buy a new tv for my…read morehouse I was surprised that the workers where super helpful thanks to pablo made my day I could just take him home and eat him up lol

BEWARE. I processed an online order at this Best Buy on Saturday. It was in stock and would be…read moreready to pick up in 1 hour so I purchased it. The hour goes by as well as the evening and still no notice to pick it up. Fast forward to Sunday after store opens, the status is still "preparing order". I called and spoke to an employee who said the product is coming from another store and will be ready in 4-5 days. I decided to cancel the order and was told they could do that and I could expect a refund in 7-10 days. When I told him I would call my bank to dispute the charge, he quickly said that wouldn't be necessary because they haven't finalized processing the charge ....checking my bank the charge is in pending status on my bank account. I asked to speak to a manager and was told one would call me within 4 days. Based on this experience, I will never shop Best Buy again....online or walk in. I feel this was a bait and switch situation, very dishonest practice and despicable customer service. I know the employee was doing his job and that this was a company level Best Buy issue so I don't (and didn't) fault him for this experience.

I Just So much Love It!!! When I needed a computer they were there to help. Plus, when I needed…read morewith Computer Repair they were there!!!

Great concept of helping those that otherwise wouldn't be able to afford computers. They also…read moregladly accommodate purchasers by providing follow-up customer support. The main point I want to make is that these folks have integrity & are definitely above board. So if you have computers that you're not using and can donate, please do. Pay it forward so that those less financially well off may benefit in some way as well.

I've been using Shields Networking for over 5 years. Never had any reason to go looking elsewhere…read morefor IT service. Alex is professional all the way, very thorough and reasonably priced. He's helped us with all kinds of hardware, software and networking and networking issues. Highly recommended.

I think everyone should have a computer person (like a Doctor, Lawyer, CPA/Bookkeeper, etc), if…read morethey aren't one themselves. Thank God, we have Alex! He is easy to reach, responds quickly, helps in a timely manner (sometimes even over the phone, with or without a remote connection), keeps a tight schedule, is worth every penny, teaches and communicates clearly as he works on issues, is amazingly knowledgeable and experienced regarding anything to do with computers (from a young age, too!) and definitely enjoys what he does for a living. We haven't come up with anything he's not been able to help us with and we recommend him to everyone we know!

I'm not very tech savvy. Mr. Amaral explained so that everything was really clear to me. He…read moreexplained the options to me clearly so I can start using my new laptop with confidence. I would definitely recommend him to a friend.

From the owner: With over a decade of experience in digital and computer support. We have worked closely with many…read moreresidents and businesses. We always go above and beyond and they are simply been amazed by what we can do. No matter what you need when it comes to technical support, trust that we will provide you with a solution at a price often cheaper than the local competitors. We specialize in antivirus and spyware removal, business computer services, ink cartridge and toner sales. We can even help with copier and printer repair, laptop repair, PC support printer sales, and networking. Call today for an appointment!

Michael solved every computer problem that we were experiencing. He was so professional and…read morefriendly explaining the answers to our various questions. He was wonderful at multi tasking so while my husband's computer was downloading, he would work on my computer issues. Great service and he will certainly be our new IT professional.

Par Excellence! Knowledgeable, friendly, patient, reliable, above and beyond results. The best…read moreexperience I had with all the tech that I encountered. Highly recommended!