Day before Thanksgiving. Been feeling poorly for a week and a half. Clinic was quite busy. Dr Luder…read moreand staff were excellent.

I brought my daughter in as a walk-in patient and was told upfront there would be a 2-3 hour wait,…read morewhich I understood. I completed all required paperwork and provided correct contact information. After waiting over two hours, I went back inside to check on the status and was told they had called the listed number multiple times and left a voicemail. I repeatedly explained that no calls or voicemails were received on my daughter's phone, but the front desk staff continued to argue with me and insisted they had contacted us. To make sure my daughter could be seen elsewhere, I called a primary care physician to schedule an appointment, even though my daughter had never been seen by that office before. They were able to pull up her chart that had recently been created by Doctors on Duty. When they read back the phone number on file, I discovered that the front desk staff had entered an incorrect phone number. I then called the number that had been incorrectly entered, and the line was not even a working number. This confirmed that no voicemail could have been left. Despite this, the front desk staff continued to insist that they had called and left voicemails, which was extremely frustrating and dishonest. After going to the back to speak to the manager, the staff member returned and told me the only option was to wait an additional two hours keep in mind we've already waited two hours and my daughter was actively throwing up in the car. I understand that walk-ins involve long waits, but the lack of accountability, communication, and compassion from the front desk staff made this experience unacceptable. This situation could have been handled far more professionally and with basic empathy. In my opinion the lack of professionalism and poor communication from the front desk staff suggests a need for retraining or better coaching on patient interactions.

Had an appointment and still took 2 hours?!? What's the…read morepoint of even scheduling an appointment?

If you need a TB test go somewhere else. They do not give appointments. I was the first in the door…read moreat 8:00am when they opened. I waited one hour to be seen by a medical assistant. They took threes walk-in's ahead of me. After waiting an hour it only took 3 minutes for them to sign off on my TB authorization. Go somewhere else for a TB test!

I would to recognize nurses Lilly, Jade , Gabrielle. Also Rosa Marie in house keeping. The whole…read moreP.T. staff coleea,Brian. Also Brian in admission. Thanks for every thing, I enjoyed my stay here. Yours Stephen Teresa

Client-care and service is excellent. The staff (nurses and CNAs) are highly efficient…read more Station 1 is remarkable. Recommended!

The office is run smoothly, the physical therapist are great at their job and they know how to make…read morea person feel better with the services that they offer.

I have been going to Cypress Coast PT for about 7 years. James and his staff are wonderful. It is…read morerun like a well oiled machine. Each year something happens to me, one year it was thumb ligaments torn, then neck, lower back, foot fractured that the PT got me walking again and going to Africa, sciatic nerve, pelvic pain, TMJ...I really appreciate everyone helping my body not hurt. I'm sure I will be seeing them again soon.

They promise the world but no follow through. The RN who 1st came to my home was superb! I…read morerequested her for all visits but never saw her again. The subsequent nurses were inefficient, rushed and rude. The physical therapist was young and inexperienced. I switched companies and very happy now.

Fantastic job Staff is always reachable and on it! We have…read morebeen very happy with Choice and would recommend them and their compassionate staff. Having reliable help these days is a blessing Jeff Cornell & Julie Skromme *****

I have been going to Chiropractic here for several months. I am happy to say that I am improving…read moreand it is because of the care from the doctors and the medical staff that keep me on a routine schedule. Everyone at this facility are professional,knowledgeable, empathetic and are goal oriented. They want to help everyone recover and succeed. I Am truly grateful for their care. Blessings to all and may you recover and enjoy your years ahead.

This place is amazing! All the chiropractors and staff provide excellent service. I know the…read moremessages are pricey, but it's worth it. Highly recommended for its peaceful and clean environment.

Have my Mom on services. The level of care has been amazing, with nurses going above and beyond to…read moreprovide excellent service.

90 days following release from hospital & Bridge still has not arranged for IV therapy @ home to…read moreprevent a third hospitalization for nausea, vomiting & dehydration. Nursing personnel are inconsistent. They do not review notes of prior visits. "I will send an email to ___________", are never followed up. Chaotic, unprofessional are too generous for this organization. Professionnals who pride themselves in high quality work should go elsewhere.

I have used the services of Dr. Heyne for some time, and I have no complaints about his care. He is…read moreknowledgeable and gentle, carefully obtains a diagnosis after a gentle but thorough exam (and other diagnostic modalities, including x-rays and nerve conduction tests). He has cared for my hands/wrist (carpal tunnel and trigger fingers) and did a hip replacement on me in 2012. The office itself is new and comfortable. The front desk staff is polite and attends to your needs as quickly as they can. I do wish that physicians would utilize RNs for patient care, because medical assistants just do not have the knowledge to make relevant observations regarding patients, their needs or complaints. I have had painful office procedures (diagnostic and therapeutic injections) and Dr. Heyne performed those competently and gently. I never got the feeling he was hurrying me along, and he'd stop during a procedure in order for me to regain my wits. My hip surgery was carried out using the less invasive anterior (near the groin) approach. My only complaint, and this is not the doctor's fault, but I was booted out of the hospital way too quickly after my procedure.

Dr. Alan Hershey is amazing. He treated me like a queen, and replaced my right hip in 2020. Last…read moreweek he replaced my left hip. His office staff and nursing staff are very professional and friendly and helpful and kind. They motivated me to go back after a poor diagnosis from my MRI about my hip. I will never ever let anyone else touch me again for surgery. I have a right knee and hip replacement. Now I have a left hip replacement and down the road I'm gonna need my left knee replaced. To add to this review their outpatient physical therapy department is awesome. Thank you dr Hershey and staff you're all angels