Poor customer service. Poor care, did not consult the primary custodial parent. I had no idea my son was going to get 3 shots. Consistently poor communication and low quality service. read more

Hey y'all, so let me just say I have being going to Centennial Pediatrics since we moved to Texas. Dr. Letz is really great. But the Nurse/Ma line in Prosper, one of the young lady told me to call Cps on my child, not knowing that was the number.This call took place at the MA/Nurses line in Prosper .. Someone who answered the phone that was highly unprofessional... she even went as far as discussing my questions with her peers while over the phone...Another young lady even gave me a diagnosis for him...Another young lady even asked questions like she was a counselor before consulting the doctor..I wouldn't not recommend calling the nurse line or the MA line... They are very unprofessional, lacking communication, immature little girls, with no knowledge what's so ever... I would suggest when dealing with children try to be more sensitive about answering phones calls.... This call was the most unprofessional thing I ever dealt with... I felt accused, hurt, they even questioned my husband, he also felt accused... These young ladies needs to know more about HIPPA LAW. And the privacy of a patient rights....And I will be moving my sons Records ASap... They had no right.... Stop assuming things.... The HIPAA Privacy Rule establishes national standards to protect individuals' medical records and other individually identifiable health information (collectively defined as "protected health information") and applies to health plans, health care clearinghouses, and those health care providers that conduct certain ... read more

I absolutely love this practice! I have had trouble with getting my second on insurance and they were so kind and helpful about the situation! They gave us some extra grace period (because like most practices you will not be able to be seen if your insurance isn't activated). Our company activated our child for 2020 but not 2021 and it was just a huge pain! But thanks to the front desk we got it worked out immediately! I can't say nicer things about this practice! read more

This place is downright horrible....to a family adopting twin newborns in the Dallas area that live in another state: "We can't take you b/c there's a long waiting list and you don't intend to be returning customers." 5 stars on your honesty. Negative 5 stars for your understanding and dedication to be of public service. Your clinic has lost it vision of what medical care is supposed to be. Hopefully you are good with your current clientele. read more

Great office , Dr Bridgewater is very thorough and sweet! My son was in NICU over a week, so we had to be seen next day after discharge. Had to go to Frisco location since Dr Bridgewater was unavailable, but they coordinated the care between the offices and I got a personal call from her. My son was set up with all of his follow up appointments through 1 year ! Love that. And he's been sick twice - each time we were seen same day or next day depending on the urgency. Even when there was an issue with our insurance, the front office was nice and patient while getting it sorted. So happy to have Dr Bridgewater and the little elm office read more

We have actually been seeing Dr Lestz prior to our son arriving a year ago. As a first time Mom I did a lot of research and was told to interview a few pediatricians, so I did. We actually attended a free prenatal class here but still interviewed 2 other pediatrician offices and ended up coming back to Dr. Lestz. I had many questions prior to my LO's arrival and she took the time out of her schedule to contact me back on each occasion and discuss my concerns. And I must say my LO must know the trouble I went through to pick her because he just giggles and cues whenever we go to her. During this first year he did have to go to one other doctor while Dr. Lestz was out and needless to say he wasn't as charismatic with her... and not sure why. Tomorrow is our one year appointment and I know we have made it through with the help and guidance of Dr. Lestz. read more

We see Dr. Tran and couldn't be happier. She's the best with our twins, they love her. She never seems Rushed when she's with us and listens to our questions and random stuff even. Always helpful with suggestions and follows up with anything we want more info on. We love her! (We've also seen a few other Doctors at this practice when the babies were born and they were great too!) read more

I recently moved to the area and need to bring one of my kids to the doctor for his annual exam and vaccinations. I called to make an appointment and they said they would not let me schedule an appointment until I provide them with the medical records from the previous doctor (who is in another state). I told them that I have the vaccine records and that should be sufficient to make an appointment, and I would work on getting the rest of the records before the appointment date. The receptionist refused to let me make the appointment and insisted that they must have the records before even scheduling an appointment. I asked why they have such a policy and why they need the medical records. They said it's just their policy. I told them I've never heard of a doctor refusing to schedule an appointment without medical records, especially a primary care doctor who doesn't NEED the records. I asked what would happen if I can't get the records and they said they would not see my son if that were the case and that I should go elsewhere. I told them it's crazy that they would turn away a patient due to documentation that they don't need in the first place. They said it's just their policy and they would not budge. I have never been so offended by the conduct of a doctor's office staff, and that's saying a lot since every doctor and dentist has a rude office staff. They treat their patient's parents like babies and have ridiculous medical record requirements that no other doctor has. Steer clear of this place, there are plenty of other pediatricians to choose from. read more

We could not be happier seeing Dr Lestz for our Pediatric visits! We searched long and hard for a good doctor and got an awesome word by mouth referall from a very good friend of ours. Visits are always very professional, easy and fun. They always make you feel like family ; ) Our LO loves Dr Lestz and we know we are really being taken care of! read more

We love Dr. Tran! She is very involved with our daughter and makes an effort to connect with her and us personally. She takes the time to explain what's going on with our daughter instead of just diagnosing whatever was wrong. I am so happy we switched to her from our previous pediatrician because it truly made a HUGE difference. The office staff is very kind too which is a bonus! read more

Friendly office staff, nurses, and doctors. We have never had to wait longer than 5 minutes (usually, there is no wait). Dr. Bridgewater is helpful and understanding. read more

I would give 0 stars if I could. We recently moved to Frisco and I was looking for a pediatrician for my kid. I sent a request to transfer his records to this pediatric office and when I called after 5 days, they said it has been only 5 days and we take time to review before we can let you schedule an appointment. My son was sick and I was desperately looking for a doctor. The front office staff and the nurse Erin were really not even considerate. I called my old pediatrician and got a confirmation that the records were sent and when I called Centennial pediatrics again the following week, the response I got was that they didnt get to the fax yet and hence will take some more time. When I explained the need to see a doctor, they were so rude and said you should take him to an urgent care. The problem was I did take him to an urgent care and they couldnt prescribe anything since they considered it was something viral. But I knew it was more than that and hence wanted to see a doctor who can help him. Being persistent I called them the next day to see if they were able to get to his records and it was the weirdest response I got. They said, they cannot see my kid yet as they did not get the records of my other kid . I was so frustrated and asked how is that going to impact the way my son will be treated. Their ridiculous answer was that they do know it is their policy. I have not met any doctors in this practice yet and do not want to comment on them but I would never recommend it to anyone I know because of how their front office and nurse practitioner treated us. I finally found another wonderful doctor who was able to take my kid in the same day and started with the treatment. Worst experience I've ever had with a physician practice. read more

I can't say enough great things about this office!!!! Dr Bridgewater is amazing, and she is primarily at the little elm office. She listens, takes her time with us, and really addresses my questions and concerns. The staff is always very quick to respond, and super nice too! It's also always clean, and I never have had to wait to see a doctor. read more

This location is an absolute JOKE! It saddens me that Dr. Bridgewater is stuck at this location with such an awful witch working the front desk. I have been taking my son to this location since he was born. He is 6 months now. Never once have I ever had to give a credit card. Never. Apparently my current insurance was showing inactive, and they needed the new information. Didn't bring my wallet, boyfriend is working from home with no cellphone. Of course! Day is going great already. The awful negative horribly behaved for a professional setting, front desk woman "Angela" just made it that much better. She was rude. Snippy and frankly embarrassing me and doing it on purpose for her own pleasure. I told her I had never had to give a credit card on prior visits therefore I wasn't going to give her one now. Asked if I could give her a call immediately when I got home to share the missing information she needed. She proceeded to be rude and cut me off and tell me to "stop talking while she was talking". I told her if you continue to treat me this way I will have to switch doctors which is awfully sad because I love my doctor! And she said "okay, that's fine" I asked her if she doesn't mind losing customers due to her behavior and she said "nope please leave". I asked to speak to manager or supervisor who was on duty and she said "I am the supervisor" YIKES! I asked her to prove it to me and she turns to the other woman at the front desk and says "am I the supervisor?" DOUBLE YIKES! I asked her to speak with someone who over sees her and she proceeds to shut the glass door on me while I am speaking and kicks me out. YIKES TIMES THREE! so here I am baby on my hip juggling my phone keys and diaper bag being kicked out of the doctors appointment that my son needs. This woman took whatever inner struggle she has going on, out on an customer whom she didn't not clear any of the miscommunication or issues up with before she just started being snippy. Luckily I actually got ahold of a real supervisor at the other location, and she was able to clear things up for me. If I can give you any advice, GO TO THE OTHER LOCATION IF YOU WANT TO BE TREATED WITH RESPECT! read more

The little Elm location has some of the best pediatrician's around. Dr. Lestz is my ALL time favorite. My son had a corneal abrasion (didn't know that at the time of the appointment with Dr. Lestz) for which we had to referred to an ophthalmologist, Dr. Lestz called me from her home to check on my son. How many pediatrician's do that? When I gave birth to my daughter, Dr. Lestz came to the hospital on her off day to check out my daughter. This doctor truly cares about children. Best Pediatrician EVER!!! read more

I cannot say enough wonderful things about Centennial Pediatrics! We consistently receive incredible service whether it's an office visit and/or phone call! As a first time Mom & being new to the area (double whammy) I was very concerned about finding the right Pediatrician for my baby. Dr. Lestz is our Pediatrician, and she is fantastic! She is patient, compassionate and excellent at what she does. We have also seen Dr. Bridgewater who is also wonderful. The staff is always quick to respond and never make you feel silly for whatever reason you may be calling. They are extremely accommodating to your sick baby & schedule. The office/clinic is always clean, bright & cheery. Our family highly recommends Centennial Pediatrics and Dr. Lestz! read more

I'm obsessed with Dr. Bridgewater and team at Centennial Pediatrics - Little Elm office. She NEVER makes us feel rushed, thoughtfully answers my list of questions, and keeps this first time mama reeled in when I feel like I'm mom-ing wrong. She's incredibly encouraging and great with our little lady. I've recommended several of my friends here and will continue to do so. Love this place! read more