Many thanks to the helpful staff at this store for resolving an issue with my new iPhone 13…read more Received my new phone via UPS recently but Verizon sent me the wrong size screen protector with the shipment. Walked into this store and the very helpful and friendly "Kota" made quick work to fix me up with the correct size screen protector for my pro max phone. She even installed it on the spot for me. Every Verizon store needs a "Kota." Thanks again!

A word of warning - GO ELSEWHERE to avoid being pressured and deceived. Clearly I should have…read morelooked through reviews before visiting this location. My family and I are longtime Verizon customers with multiple lines and a home internet gateway. We were on vacation in the Hixson area, and I unexpectedly needed to upgrade my device after having consistent battery issues. We've had terrible, fraudulent experiences at retail stores in the past, so I called this location to ask if it were a corporate store. The rep confirmed they were corporate so we headed to the location. We were greeted by Elijah, who later touted himself as a 20+ year employee of Verizon. He very helpfully asked what we needed, and I explained I only needed assistance with a device payoff and upgrade and that we didn't want the runaround we had experienced at retail stores. He then asked what new device I wanted and went to the back. When he returned he had the new phone as well as an unexpected new home internet gateway. He along with his manager Kaylee told us the gateway we had back at home was an outdated device and needed an upgrade. We could simply unplug one and plug in the new one. They assured us we would see no change in billing. We questioned it as we were on vacation and wouldn't be able to return for any issues. Elijah and Kaylee told us there'd be no problem. It was just a hardware upgrade. But we were still skeptical. However, Elijah consistently pressed us to proceed with the exchange along with pressuring for an adding a line (that we didn't need) and device insurance plans (that we didn't want). Elijah said once we were home, we'd just need to call customer service to deactivate the older gateway. I noted at one point the projected next month bill had gone up on their paperwork but was told by Elijah and Kaylee that number was not final and the system was still processing the rest of the transaction. Kaylee said we'd see no change in the bill for the gateway. We were still hesitant, but we allowed the team to proceed with the internet gateway hardware replacement. We got home, plugged in the new gateway and called customer loyalty to deactivate the older gateway...only to find out we'd been lied to repeatedly at this location by Elijah and Kaylee. The loyalty representative revealed that our bill was drastically increasing and our home internet package speed had been downgraded by moving to the new gateway. Needless to say, we were furious after having been lied to and taken advantage of on a vacation. Thankfully the loyalty representative was able to correct the fraudulent behavior of the Hixson location which we are very appreciative of. The loyalty representative suggested we reach out to the location to get the contact info for higher management. Ironically, I spoke with Kaylee and reminded her of our transaction and conversation. She apologized and said she didn't know there'd be a long term billing problem. Long story short, based on our experience and those of many other reviewers, this location has a consistent history of pressuring sales, deception and just overall not being able to be trusted.