I tried to close my account, but the company still hasn't done it. I visited in person and clearly requested cancellation twice, yet my account remained active. This shouldn't be this difficult. Poor customer service and a frustrating process--customers shouldn't have to repeat the same request multiple times just to close an account. read more

This company has the most horrible customer service I have ever experienced!! Literally 24 hours spent on the phone (three days of 8 hours each) and they could never figure out why I went from using 90 GB of data a month to over THREE TERABYTES!!, for which I had to upgrade my plan and pay over $60 more per month. I finally figured it out by myself, it was the Amazon Firesticks that were doing it. Now I want to go back to the cheaper plan and the customer service reps keep throwing roadblocks at me. I cannot way to drop xfinity and go with another provider. p.s. My friend works for xfinity and said even he cannot get good service from them. He even opted to pay for his own Verizon cell phone rather than use their free phone! read more

This five star review is for in-store supervisor and manager off of Gunbarrel Road in Chattanooga! Jeff H & Jackie!!! My husband and I both work remote and we had two modem routers in our home because we both had the hardwired! Well I started having issues with my modem, so I called customer Service to see if I can get it replaced! Well I'm not gonna get into major details way to much to explain, but needless to say that one representative caused my life total hell with our Internet, billing and issues with work! I went in store and spoke with Jeff the manager, and he was absolutely a sweetheart very kind patient and understanding! He introduced me to Jackie, who is absolutely a sweetheart as well, I believe she's the supervisor! They both did everything they could to get multiple situations fixed and went up and above and beyond for us! Got someone out here to fix our internet issues, and got us up and running! Our internet works so great now! They were able to fix our bill issue as well! Needless to say, I'll never call Customer Service again lol I recommend the store everyone there was very kind sweet and welcoming!! Thank you Jeff & Jackie for all you did for my Husband and I !! read more

xfiniry downright sucks in Chattanooga area. the signal doesn't stay connected for more than 30 minutes, with only one device at a time. Im paying this terrible company over 100$ a month for terrible service. can't wait until my contract is over. read more

Horrible Tv, internet , mobile phone service, and customer service. Will not return promised phone calls from supervisors. Internet service is always dropping out. Functions on TV service don't work half of the time. Will receive text messages 6 hours to one day after they are senT on mobile service. Had 2 step verification set up on some credit cards and could not use due to time limit was up on text messages. Sometimes email would not update for hours or days. All in all horrible service. They have no interest in delivering good products just giving you a credit on account and they think all is good. read more

Absolutely the worst internet provider i have ever seen or used. My wifi shuts off weekly with no explanation and doesnt come back on for hours and its always when im in the middle of something important. This has gone on for years but the reason im finally complaining is because i was in the middle of a job interview when my wifi got disconnected again. This lead to the company declining my application not because of my skills, but due to the fact that my internet speed is not reliable enough. On top of it, i have the wifi range booster which is the newest model, which acts the same way and disconnects randomly on its own. Xfinity is complete trash, i dont understand why im paying for one of the "best plans" when i literally cant even get a job because of it. im almost wondering if i can sue for such an event, as this is not the first time something like this has happened. All in all, if you have any other option as far as internet, i would highly recommend taking it, as Xfinity seems to have no idea what theyre doing, and will charge you for it anyways. Hope this review was helpful. read more

I recently had issues with my Internet/Cable. Now, this is after giving a 5-star rating to the customer service agent on the telephone. It worked for two days before more issues arose. I went to the Xfinity store at 1926 Gunbarrel Road, Suite 102, in Chattanooga. Here's some advice...DON'T GO THERE! I encountered two of the rudest "customer service agents" I've ever experienced. The first one was Janine, or as I referred to her, "useless as teats on a boar hog". Anytime I asked a question, she acted like she was offended. It finally became so heated that she said, "let me get someone else to help you." Really? She can't handle a problem? My suggestion to the assistant manager, Angela Gorecki, who isn't much more useful than Janine, was to fire Janine. She said, "We don't fire employees on their first bad review." Really? How many customers does she have to offend/provide bad service to in order to be reprimanded/dismissed. The second one was Jordan, or as I refer to him, "Mr I think I'm more important than I actually am." I was dealing with another agent when "Mr. heavily-deluded Important" said to me, "Don't make me ask you to leave the store." I responded, "Who are you and why are you talking to me? Leave me alone!" He repeated the statement several more times and got the same response from me. He finally backed down when he saw that I wasn't. I think he needs to lose his job; just like Janine and Angela. I asked Angela for her district manager's information in an email several days ago, as well as for a 2nd time today in-store, and have yet to receive what I need. I encourage anyone who reads this post to immediately switch to another Cable, Internet, or Phone provider. As well, Angela has a tongue piercing that kept assaulting me every time she spoke to me today. I think that is unprofessional and she should be required to take it out while on the time clock. read more

Always make sure you check your bill. That was my first mistake. I have one cable box in my house and they have been charging me for two for the last two years. I finally spoke with a representative and they agreed to give me $30 discount on my bill for over a year. That was less than five months ago and they've stopped doing it. I had to call them every month to remind them of the deal they made anyway. But they have gone back on their deal. They will not give me the discount anymore. I am changing to EPB. When you call Comcast, you get the choice of speaking with the Xfinity assistant. It's a message they sent to you with a link. When the AI of that link cannot solve your problem, they ask you if you would like to speak with an agent. When you answer yes they give you a choice between text or phone call. I always choose phone call. They say they will call me right back. Have to this day. Never gotten a phone call from them and I have used Xfinity assistant at least five times because my cable keeps having issues over and over. It's pretty near impossible to speak with a human being unless you wanna spend about an hour on the phone going through the process and then you get somebody from India who could care less really. EPB uses Call centers based in the United States. I literally called them to check their prices. It was speaking with an actual human being within five minutes. Do yourself a favor... Don't choose Comcast. read more

Lucas at infinity Comcast on gun barrel road in Chattanooga tn was absolutely amazing ,he was awesome he has The best Customer service ever !!! read more

I have a email changing my account back on June 17. They have over billed me for 2 months. Had their service from back in the 80's. Will be changing to EPB tomorrow. read more

Comcast is a poorly rated company already but the Hixson,Tn location takes the cake. The management is poor and takes no accountability. they don t even answer the phone half the time. if I were you I'd make sure they didn't add extra services on your account without your knowledge. read more

I would give them a NEGATIVE 10 if I could. Worst service ever. Been a loyal customer since 1993 and I moved so I had to close my account since they do not service my new area. With that they closed my email account I had with them. I have been told by many of their Customer Service Ambassadors that once you have an email with comcast, it is your's for life. BUT NO, they closed the account and now I can't get into it. They told me to find a friend or family member that has Comcast service so they can transfer the email to their account. REALLY????? Why would I put my email on someone else's account? I have asked for a manager to call me but I don't get a response. I was on the phone with them for 3.5hrs, 1.5hrs, was told to go to the Xfinity store and they could help (they laughed when I told them this) and today another 1.5hrs with them telling me they don't know what is wrong and there are no managers or supervisors available to help and they are going to say the same thing I am being told. DON'T USE XFINITY IF YOU DON'T HAVE TO. read more

No service for 4 days and counting. Customer service absolutely SUCKS. Not located in the US and can not answer the first dam question.

Have been having issues with our XFINITY cable and internet, since Easter Sunday 2020. I have done many restarts and called for help many, many times. They have sent a few technicians out...undoubtably they hire incompetent morons as it has now been almost 2 months and still having issues. If I could give a negative numerical rating I definitely would. read more

Never had anything from Comcast but bad customer service and miss billing.... Thank goodness for EPB... They have bern amazing... read more

We have been sitting here with no internet for two days and no response as to when it will be fixed. Unfortunately there is a kid living here who has schoolwork to do. Switching to epb! read more

Xfinity service is absolutely horrible and ridiculously expensive for the lack of service it "provides". The wifi modem constantly crashes and breaks down, and the customer service line is non-existent. When you finally get a text from someone, they still do not offer any helpful solutions. Their only solution for "fixing the problem" is turning it off and on again. read more

Xfinity/Comcast is the biggest rip off in the USA. I terminated my service because of a move and you just cannot believe the charges they invented and I gave them plenty of notice AND returned the equipment promptly. If you have any other choice for internet or TV then please use it. I had good experiences with EPB in Chattanooga. Wish they were at my address in Cleveland. Account Number xxxxxxx Billing Date Jul 03, 2018 Page 3 of 3 Partial charges -$144.43 Services removed Jun 23 - Jul 28 - $144.43 X1 Starter Extreme Dbl, Internet/voice Equipment and Anyroom DVR Service Please note: Credits for services you were billed for in advance last month. These services have been disconnected. On your last bill you were billed in advance for services between May 29 - Jun 28. We've applied a credit of -$144.43 as a result of your service disconnection on Jun 23. For more details about the change to your service please go to www.xfinity.com/billdetails. Regular monthly charges -$17.29 Other charges -$17.29 Broadcast TV Fee -$9.24 Regional Sports Fee -$8.05 One-time charges $420.00 Other charges $420.00 Early Termination Fee Jul 03 $60.00 Unreturned Equipment-modem Jul 03 $90.00 Unreturned Cablecard Jul 03 $20.00 Unreturned Digital Converter Jul 03 $250.00 Taxes, surcharges & fees -$6.23 Service fees -$4.51 Franchise Fee -$4.51 Taxes & surcharges -$1.72 Sales Tax -$1.72 read more

I've been paying for service since last Tuesday and the cable is still out. I had scheduled a service call for today and the technician failed to show. If he does not show at my new appointment time on Wed, we are canceling service. Paying the cancellation fee is better than paying the monthly rate for unreliable cable TV. read more

Horrible company. Was told by 4 different people our service charge would be taken off account. Never happened and now representatives are saying there was never even a note made in our account. Ridiculous company with false advertising. I will be switching over to Dish and will never recommend Comcast to anyone Wish I could give 0 stars read more

For years, Comcast's customer service rankings have consistently been at the bottom of the list of companies that are surveyed by 3rd parties who do this type of research. If you do a quick search on the internet or look on Comcast's own Facebook or Twitter pages, you will find hundreds if not thousands of unresolved complaints. As of the writing of this petition, there have been 35,301 complaints filed through the Better Business Bureau in the past 3 years against Comcast. Yet, this company is allowed to continue this history of poor customer service and questionable billing practices. For many rural areas like Southwest VA, Comcast is the only option for cable, internet, & phone outside of satellite (which often has difficulty in operating in mountainous terrain). The lack of competition in these areas have made it possible for Comcast to operate in a very unprofessional manner with no repercussions. So we would like an investigation into Comcast's history of poor public relations and billing practices. I believe the findings would show a complete failure and lack of communication at all levels of the organization. I am also sure that a thorough investigation would yield shocking billing practices. read more

Signed up for installation which I decided to cancel two days ahead of appointed time. After talking with their representative and giving him the details including last 4 digits of SS # ( he had my phone # used for original call as well as this one ) he told me he needed to get a second person to listen in to verify my call......WTF.......after 15" on hold I hung up.....Screw them! read more

The product itself is very poor. Internet is spotty and unreliable, to say the least. We regularly clocked download speeds of 3 MB/second...agonizingly slow. Their TV "service" is equally poor and frustrating. And regardless of what stations you're promised, they change the lineup at will, and without notice. But that's the least of it... I'm nominating Comcast for the Worst "Customer Service" in the history of customer service award. Zero respect for their customers' time. You can easily spend an hour waiting to talk with someone in the Philippines, who will hang up if your question/problem isn't covered in their script. They've promised to send a technician out three times ("We'll be there within 48 hours", "We'll be there within 12 hours"), and guess what? No technician EVER showed up! I could go on and on, but Comcast offers the best punch line. Their advertising campaign says "Don't fall for EPB!" What a joke. Just try Comcast. You won't "fall" for EPB, you'll RUN to EPB! read more

I haven't had one issue with the service and have had it since August. My speeds are above 50 Mbps consistently. Bills have been as expected. I was scared to death when ordering the service due to the ratings that Xfinity is known for but I have been greatly surprised with no issues so far. read more

This company doesn't even deserve one star. It doesn't matter where in the country I am, Comcast continues to disappoint. Here I am again, waiting for over 5 hours on my technician. So much for a "two hour window". I have things to do, ya know! Plus, none of the customer service phone numbers work. Every time I call I am told that my number cannot be completed as dialed. Even 1-800 COMCAST doesn't work. You have scrounge the Internet for a number that will actually work. This company should be completely rebuilt. You SUCK. read more

Comcast convinced me to allow them to install "Comcast Business Internet" service as we have a small business in our home. the representative ensured us that we would save money (Wrong), Have faster internet (Double Wrong)! By the time the tech left, 4 1/2 hours later we had two holes drilled through the wall from the master bedroom to the living room, he didn't control his drill. Additionally, the tech cut out the master bedroom telephone cable, nope, I have no idea why, I do know however that it will cost me a penny or two to have it all fixed. I have made numerous attempts to have Comcast respond to my request to fix their mistakes. Since February 9th I've had no response. We returned all our Comcast equipment on the 15 March 2017. Beware, Comcast will make all kinds of promises but when it comes down to it, your just a number and a cash cow! read more

The actual service is just OK. When I signed up I purchased my own modem to save money and Comcast periodically sends letters saying they are going to start charging for the modem. They sent a rep to my house to prove I had my own modem. That satisfied them for a few months. Now this month I am being charged for a modem. Customer service is the worst. Can't understand the reps when i do get one. I am about to leave them because they just make it so hard. read more

I wish I could give them zero stars. We began having trouble with our cable 8 days ago. The repairman came on Thursday and everything seemed fine. It went out again and I called for a service appointment and they gave me a window of 5 to 7 on Tuesday. My husband and I were both here at 4:40 but learned our appointment had been cancelled because we weren't there to take their third and final call at 4:29 (this in spite of the fact that I had responded positively to two previous robo calls). I called customer service and was told our appointment had not been cancelled and that a technician would be here between 5:15 and 7. We were supposed to go out to dinner, but we hung around till 7 only to learn the appointment had been cancelled. I called again today and was told they'd be here today, Wednesday, at 3. I called when no one showed up and was told there was no appointment today, our appointment is tomorrow between 8 a.m. and 8 p.m. Who on God's green earth has 12 hours to sit around the house waiting for Comcast to show up? If they come tomorrow, that will be 9 days since we began having trouble. read more