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    Cellular Citi

    5.0 (1 review)

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    14 years ago

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    T-Mobile

    T-Mobile

    3.1(38 reviews)
    3.9 miEast Sacramento
    $$
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    Shipping

    I've been a long-time T-Mobile customer and have always appreciated their service -- but my recent…read moreexperience at the T-Mobile store on Folsom Blvd. was deeply disappointing and frustrating from start to finish. I came in asking for help with a phone that had water damage. I explained in detail the situation -- how I had already taken steps to dry it out and that the phone still had water streaks on the screen. I made it very clear that my top priority was trying to save the phone and recover my messages, as I wasn't sure they had been backed up. The representative (Eleazar) tried to get the phone to turn on, because he mentioned it did power up, but was unable to see anything due to the issues with the screen. So, the focus shifted to selling me a new phone, as well as an Internet service I didn't ask for, and a plan change I clearly declined. I expressed that I wasn't interested in additional services -- just a simple, affordable phone replacement if my messages could be preserved. During the purchase, I voiced concerns about whether my messages would transfer, and I was told they "should." When they didn't, I was casually advised -- after the fact -- that I could take my damaged phone to a third-party repair shop to possibly retrieve them. Why wasn't this mentioned earlier, when I had explicitly said that saving my messages was the main concern? The store itself was chaotic and unprofessional. The staff, including the manager (Drea), were visibly more interested at one point in a customer's unusual phone than attending to those waiting. I eventually got my old phone repaired at a third-party shop, returned the new device, and restored service to my original phone. However, even that process wasn't handled properly -- I left the store with settings that weren't working, and had to spend another 45 minutes on the phone with T-Mobile support to fix what the in-store technician couldn't. This entire experience took up nearly five hours of my day. To make matters worse, the next day I was notified of a new line being added and a pending service transfer -- both of which I NEVER authorized. I had to call T-Mobile again to get everything straightened out. Let me be clear: T-Mobile as a company has been great, and customer service by phone ultimately resolved the issues. Yet, this store on Folsom Blvd. is a liability to the brand. All three employees I encountered need extensive retraining on professionalism, customer listening, and ethical sales practices. I will never return to this location, and I strongly recommend others proceed with caution

    The parking was horrible! I really don't want to say anything bad but I spent more time trying to…read morepark in this crowded lot than in the store. I wanted to get the home WiFi but the two workers were just too busy so I went to Verizon. Sorry but the aggravation of finding a parking stall was not worth looking into the WiFi. I did end up parking in front of the dumpsters even with a no parking sign. I really wanted this because I liked the commercial with John Travolta and the Scrubs guys!!!

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    Cellular Citi - mobilephones - Updated May 2026

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