I have had bad experiences at this store but want to tell about the great experience I had…read moreyesterday. I went in to check about switching to Verizon Internet. There was one employee there and his name is Cameron. He totally explained the process to me and then walked me through how to do it myself at home. He brought out the very simple box needed and I had a hands on experience of what to do with it when I got home. He actually set it up there to make sure it was working and was able to get the wifi on my phone set up for me. He was patient, informative and very knowledgeable about the process. After I got home it was an easy task for me to connect to my TV and to my PC. I only needed to type in the password. I am a 72 year old with very little tech knowledge and was so happy that I actually was able to do this on my own. Cameron told me over and over that I could do it as I was nervous about it. He is a valuable employee and has wonderful customer service skills. I will not hesitate to go back in the store to update phone or with any questions I have about my Verizon service if I open the door and see that he is working!!!! Thank you Cameron for the excellent service that you gave me. I am totally satisfied with the new service and have already cancelled the former one.

I've literally been here 4 times and have never (never!) left satisfied. I'm not sure why they even…read morehave a store here; useles So...I went back today with my mother-in-law to see if we could get her iPhone phone unlocked or reset (it wouldn't connect to my laptop to reset via iTunes). The representative, the same one that gave me zero satisfaction the last time I was there, told me he couldn't do it and we''d need to contact Apple directly. Not believing that nothing could be done, we decided to try Cellcom...guess what...they did it, even though we're not Cellcom customers. The price: $0.00. I will never go back to this store again and would absolutely consider switching to a Cellcom after this latest 'customer service' encounter.

This location is under new management!!! Rida the new franchise owners and her lead tech finally…read morefixed my phone and were great to work with! All former employees of the location were replaced and things look promising for this location. Nice job guys thank you for the customer service corporate should have given all along!!

My screen replacement took almost 3 hours and when they finally fixed my screen my front facing…read morecamera is now blurry and the light sensor flashes red which is very annoying. Once they had the broken screen off my phone, the phone sat on the counter for the majority of the time as the employees were more focused on selling phone cases. The employees have no respect for their customers' time. When I pay over $170 to get my screen replaced I expect to get a flawless phone returned to me and I was NOT expecting to have to wait 3 hours for a simple screen replacement. I don't recommend doing business with them at all.

I went into the store with the full intention of upgrading my service. I had found the phone I…read morewanted online and the promo. When I was approached by a sales girl, I told her exactly what I wanted and the promo. I was informed the promo ended yesterday, even though I was able to pull it up online showing the promo. She said she could not do anything and told me to go home and order it online if I wanted the promo. A lot of good it does to have a store with zero customer service!

very dissatisfied, I talked to a rep in the billing department, he stated our bill should be $180…read moreand they've been billing me for months $260 and he had no explanation for it. and he also didn't offer to look into it and get us a credit.

4pm appointment Thursday April 2nd. They call Tuesday the 31st of March to confirm the appointment…read more Show up day of appointment and they are closed, no one in the place. Other people showing up confused. They send me an email "oops you missed your appointment." No, your idiot staff wasn't working the hours posted on your own door. Nobody reaches out saying they would be closed, door says you're open until 7pm. Idiots.

The staff there are absolutely AWESOME! They are THE definition of PROFESSIONAL! They did EXACTLY…read morewhat I asked them to do, which was help me put my tablet into a case, which took them LESS than 3 minutes! I HIGHLY recommend coming here for service that DOESN'T suck, like Best Buy!

Service - Terrible! 27 people in the queue... three Spectrum…read moreemployees just chatting at the only service desk open. I've been here ver an hour...I'm still #8 in the queue.

This is for Sor trim as a whole. First...horrible customer service. This company does not care…read moreabout customers. In six months, my bill went up 30%. When I called to downgrade to a package with less channels and less bandwidth- it would cost me $5 more than ai am paying now. The only deals are for new customers or if you get their cellular service.

After spending $325 and more than 20 days of my time, we still have no working cell phone. This guy…read morechanged out the parts on the inside of the phone with parts from China that were no longer compatible with Apple. Do not go to this place. It is absolutely a scam. They will not refund me my money either.

It's bad enough losing cell service for multiple days with no real explanation, but I went into the…read moreHolmgren Way store to simply ask for a breakdown of the charges on my bill, as it was $157/month, and I could not find online what exactly that monthly fee covered. I went to the Holmgren Way store to get a printout, and August, an employee, said he was not able to provide that without management authorization. After questioning why a customer service employee of yours was not able to answer a simple question for a customer, a manager rushed over to assist. He was also reluctant to show me a breakdown of the charges, but informed me that my Flex-Pay for my iPhone 13 just ended that month, which seemed suspect. I still asked for a printout of the breakdown and to see the payment history of my Flex plan, which was their shady way of getting you to sign a 3-year agreement to get an upgrade, which is poor terminology since I'm actually paying for it in the long run. They not only refused to print something out, but when I moved behind the desk and went to look at the computer screen they were looking at, in confusion, they moved the screen away so I couldn't see. The best they could do was write down what my data plan cost on a Post-it note. Highly unprofessional and very suspect that they wouldn't show me why my bill was so expensive. I've been a Cellcom customer for almost 20 years; needless to say, I took their post-it note and went to T-Mobile, where I got a truly free phone upgrade, major discount from what I was paying, and full transparency as to what my charges were. Cellcom has obviously had issues, but it's sad when a store manager and employee are going out of their way to conceal what I've been paying for all this time.

From the owner: At Cellcom, customers are at the center of everything we do. Technology is about making life…read moresimpler and easier, so we have time for what matters most. With more affordable options than ever before, an expanded and enhanced network to keep you connected and people behind it who truly care about you, Cellcom is the wireless carrier that pairs innovation with heart and we're eager to serve you.

I would highly recommend the guys at the Oneida St location to anyone! :)…read moreI went to replace a phone that was water damaged, and even though they couldn't completely resolve the issue with the old phone, they gave me enough options to try myself that I was able resolve the issue on my own fairly quickly. They are not only helpful and knowledgeable, but we had some of our children with us and they showed interest in them, rather than being annoyed or inconvenienced. Keep up the good work! :)

Went in to see my options for a new phone. I go in and I get no response so I just start looking…read more Then some guy comes up and asks why I'm here. We get to the table and he clearly doesn't know what he's doing. Made me go into my phone and look up how to even find my iPhone. He didn't even know how to do the most basic things and even had to google how to. As I'm sitting down everyone else that came in after me was greeted and was given customer service. The associate then was constantly yawning and I felt wasn't able to take care of my request so I left. DO NOT go to this location unless it is necessary or if you know an associate there that you have not had a problem with.

I just bought a school computer from here for this year! Wanted something cheap and reliable and…read morewas helped very fast and it was made easy :). Computer seems to work great and the place was clean. Emma was very nice and attentive as well.

I have NO accounts at best buy but they are charging me a renewal fee of $ 49.99 for accounts I…read moredon't have. They will not refund the money and I have to dispute it with my bank { which I am doing } . When I asked what the charge was for they didn't know. It's amazing to me how companies can do this. I haven't bought anything from them in over a year. They will not issue a refund either. POS company.