During a recent trip to Massachusetts I brought my son here to have the lens changed on the camera…read moreof his iPhone.He is a tween and wanted to handle it. He went in told the guy what he needed. This guy ended up damaging the camera and gave my son his money back. When I went in to handle it. He told me it was my son's word against his and refused to give me the name and contact information for the manager or owner of the shop. He absolutely damaged the camera on the iPhone and was rude and lacks basic customer service skills. BEWARE if you go here for a repair you may leave with more damage than you started with.

I stopped in because my phone charger wasn't working and thought my battery was shot. They…read morediagnosed the phone and instead of selling me un needed services they said I probably just needed a new charger and sent me on my way.

nice guy delivered the fix for $5 less than the quote…read more must be the geezer factor. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great price very convenient and fast service. I would really recommend this business t anyone who…read moreneeds fast reliable service.

I dropped my Samsung S7 and cracked the screen! So I took it to iFix Phones on the 2nd floor at…read moreEmerald Square Mall (not the kiosk on the 1st floor). They were able to replace the screen within 15-20 minutes and it cost about $220. This is very reasonable and better than paying for a new phone. The staff were friendly and did a fantastic job with the replacement. The phone looks brand new! I strongly advise calling the store ahead of time to make sure they have the correct model and color of replacement screen for your phone BEFORE walking in. I needed a screen for a gold S7 and they didn't have it in stock when I initially went it. But they took my number so they could call me when the screen came in. Lucky for me, they had a delivery later that day and called to let me know it was in. They replaced the screen without issue and it looks as good as new. I do have to mention that it appears they use screens from used phones. When the screen has a white background, I can see an imprint of an error message in the upper left hand corner of the screen. It is probably an error message from a previous phone that was burned into the screen. While it isn't apparent on backgrounds other than white, or even to other people, it is still there. Overall, I'm happy to overlook that small imperfection in order to have an intact screen for a fraction of the replacement cost.

They fixed my old iPad. good job so far. really quick compared to everyone elses "month" to fix and…read morethey want you to pay for a new screen because they know they will break it. thank you. Much better.

phone was useless after malware arrived…read more nice guy he is. he fixed it in about 15 minutes for $5 less than quote.

Phone repair issue still not fixed…read more Review: I had my phone screen replaced here and from the moment I picked it up it started flickering and glitching. There is no physical damage on the phone at all. The issue clearly came from how it was reassembled. When I went back to address it the first questions I heard were "When did you get it fixed?" "Do you have the receipt?" There was no attempt to even look at the problem. No let's see what's going on. No let's determine whether this is on me or on you. It went straight to assuming it was my fault even though I paid 180 dollars and the problem began immediately after the repair. I was also told it might be because the screen was aftermarket. But aftermarket screens are still supposed to work. Assembly matters. If the repair caused the issue then taking ownership matters. I checked my review history before writing this. I have never written a bad review before. I'm only writing this to protect the next person. If this had been handled with integrity I would gladly leave five stars. Mistakes can be fixed. Denial cannot. video attached of the flickering and glitches

Great to work with! Kept me informed the whole way through and were able to fix my laptop screen…read morefor a reasonable price, They were knowledgeable about the manufacturer and gave tips on how to avoid further issues, Hopefully I'll never have a tech issue again but if I do I know where to go!

Incredible service. I had a desktop CPU that kept overheating. Found it to be a known issue and…read morethe CPU cooling thing needed to be replaced. I didn't know about My Technology Specialist. I found them in town and called them at noon Monday. 23 hours later, before noon Tuesday, I picked up my machine with a new cooling unit installed. And they had to order the part! My machine is running like the beast it should now. Greg was fantastic to talk to. Everything was clear and easy. Great communication from Greg. It is so valuable to have a place you can trust right in town. Thank you, thank you, thank you.

I like this Staples. The people who work here are consistently nice and actually seem to want to…read morehelp, which already puts it ahead of a lot of stores. That said, I learned the hard way that this location does not believe in early weekend mornings. I showed up around 8am expecting it to be open. Nope. Lights off. I figured I misjudged and assumed 9am made more sense, so I killed some time and came back. Still closed. By then there were a few of us doing the same confused walk up to the doors. When I finally checked the hours and saw they open at 10am, everything clicked. Friendly store, helpful staff, but if you're an early errand person, plan accordingly or you'll be adding an extra lap around town to your morning.

Lack of detail showcased in a recent service I requested. Ended up ruining my one keepsake from a…read morespecial event. I would think twice before having this team work on anything irreplaceable - I talked through the request many times and they still managed to mess it up. Work was also messy with uneven cuts and shoddy finishing for a very simple print request.

I met with Christine today and she fixed my son's iPhone 4 screen! On the contrary to popular…read morebelief I am the mean mom who broke it into 10000000 pieces!! Christine did a great job and the phone looks brand new! It took less than an hour to complete! I recommend her and her services. It appears that she also does other types of phones! She's pretty flexible with her schedule too.

My son broke his iPhone 5 screen over the weekend, Christine to the rescue! Called her first thing…read moreMonday morning, she promptly answered and we made an appointment the same day. The iPhone is working flawlessly, she does a great job. Highly recommend Christine!

Service requested at this location was very simple, I had a totally nuked iPad and I wanted to see…read morethe repairability of it. This place gave me some very genuine advice, and the quality of the service rep was an easy 10/10. This representative replied to requests in English and Spanish, and helped me fully under the situation my device was in. The value at this place (I am and IT and CS worker) was very better than fair, and they have products and services all the way back to iPhone 6! The business was also not upset with the comment that I needed to see other options before making my decision. About my product situation: this company iPad is totaled and sadly not going to be repaired right now

I have never given any business a bad review but today I am giving phone hub on mineral spring ave…read morea bad one ... I brought my phone to get the screen fixed and once they so called fixed it, within less than a month I have been having issues with the typing can't press certain letters on the screen and they guarantee that if the screen doesn't work after they fix it you could bring it back so I did and they look for every excuse not to fix it. They said if the screen is not cracked, broken or any water damage they will guarantee it, that was certainly not the case. My screen was not cracked broken, and no water damage to it and they still refused they just want me to pay again... mind you it's not the first time this has happened twice already with different phones but I never decided to write a review but never again will they get my support as a customer. Be careful!

Thinking of AT&T? DON'T!!!…read more I've had hemorrhoids that have been a more pleasurable experience! Bad service, expensive, and customer service that rivals a used car salesman who has a raging gambling habit. Do yourself a favor and seek phone service somewhere else

I've never had great service at this store even prior to covid but I just made a trip to the mall…read moreonly to goto this store. They have a sign that says limited to 6 people in the store. I was with my wife and mother in law and 2 of us wanted to upgrade phones but the plan is in the 3rd persons name. They had ZERO customers but 3 employees so they said only 2 of us could go in. If you can only hold 6 people why are 4 people working?!? Then we were told that everything we wanted to do (trade in a phone, get a phone etc) all needed to be done on line and it was said in a very dismissive way. When we asked questions we were basically met with answers they would come from a 5 year old saying "BECAUSE". No sympathy, no understanding and no additional help or suggestions. I will NOT be back to this location and if AT&T wants things done online then maybe they should close the retail locations, save on overhead and lower their prices. I will not shed a tear when this store closes along with the rest of the emerald square mall. Good bye and good riddance