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Ask the Community - Cellairis

AT&T Store

AT&T Store

(2 reviews)

$$

I was having an issue with billing and had called the 1800 customer service line about multiple…read moretimes. I finally gave up and went to talk to someone in person. I should've done it a long time ago! Dillon was very friendly and helpful and got the issue fixed really quickly. Thank you so much!

I am having a terrible experience with my cell phone service! I cancelled 1 phone number out of 5 a…read moreweek ago and ever since I am locked out of my ATT account online. I have tried to reset the password through the website but that won't work. I tried the 'live chat' help option but the person was obviously helping multiple customers and so the replies were quite slow. Anyway that didn't work either - got a new passcode but it just gives more error messages. Finally today had time to call in to get this straightened out. And it got worse! 34 minutes on the phone. The first person in India couldn't help me, account is locked. No surprise there! Second person in US tried multiple ways to break into my account using all my different phone numbers (I have 4 lines) and my email and my previously secret password. No luck on any of those attempts. I was then transferred to what was supposed to a tech support number to trouble shoot the issue with the website. Only when that person picked up he said that wasn't his department. He promised to personally 'reach out' to get me connected to the right department. When the phone transferred again I was back in India! And the worst part of it is they couldn't hear a damn thing I was saying. They kept asking me to speak up. After shouting that I was locked out of my online account it was deja vu. Same requests for information that the first call center asked me for more than 30 min ago. I was back where I started with a crappy connection as a bonus. I hung up. All I want is to use my online damn account to get the magic stupid number that I'm supposed to have to check on the insurance claim I submitted over 10 days ago that has gone absolutely no where.

Cellairis - mobilephonerepair - Updated May 2026

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