First things first. I am not the type to update my iPhone, in fact I haven't even been inside a Verizon since 2017. When I go there all the screens and grey streamline stuff just give me a raging headache, idk how the workers do it. But I realized my iPhone 8 wasn't cutting it anymore, the screen was smashed to smotherines in multiple places and it was always at 5%. For some reason i didn't want to let go of my little home button though. Anyways I decided it was time to move on and rip off the IOS band aid. When I showed up to Verizon I didn't know they do a queue. This is fine, time to browse and Peruse while you are in the queue. But let's be honest we all know you come to Verizon to get the new iPhone and you just look at the other stuff for fun. Well I was dead set on the iPhone 15 pro and I was dehydrated in the queue. I was second in line but my head ache was getting worse. I was inpatient and wanted to be anywhere but there. I thought to myself I just need to push through and buy the iPhone 15 and leave with a new phone that has battery. Well my turn in the queue comes, and I tell the worker that I want to switch my plans to join my partners family plan. Perfect and easy right? Well he tells me if I get a new phone number I can get the iPhone 15 for free. He says this is a no brainer. My brain says that how could I ever get rid of my phone number. My indecisiveness gets worse, my headache rages on. I can tell how annoying I'm being in my indecisive hell. But a phone number is a way of life. It's a social security number. It's a major life decision to change it. I think one has to be a little wild lunatic to be changing that left and right. But the trade off here was about 900$. I was convincing myself my phone number was worth 900$. And then I flipped, I crossed the threshold into not giving a fuck anymore. I didn't give a fuck about my phone number or the day or the time. It was just me right there in Verizon with the employee and the present moment was the only thing that mattered. From there on we start cracking jokes and having a good time. I'm excited the iPhone will be mine for free and I put all that baggage about my cell phone number in the past. Forget it. And then the best thing ever happened. My new number was the most perfect number I have ever seen in my entire life. I won't write it here, but I have to say I've truly never seen a sequence of 7 numbers that were so perfectly meant for each other. Every cell in my body knew this was right. I had the number memorized in one instance, rolling off my tongue. The awesome employee went to go get iPhone 15 from his cozy place in the safe. Meanwhile I chose a sparkling case and familiarized myslef with apples latest crap in making new charging ports. When we got the iPhone I was the one who had to legally open the box, which was invigorating and terrifying. Leaping forward into the unknown, no going back. Time is just a concept at this point. He puts the screen protector on, and the little things around the camera and some sick consumerist pleasure comes over me as a I see the sparkling iPhone prepare to be mine. It's in this moment the weight of the world disappears and I cannot even believe the ways I was being unconscious when I first arrived at Verizon. At the end of the day I left with a new free phone, a perfect new number, and an interaction at Verizon that will leave a lasting impression on me. It definitely takes a certain type of employee to handle the energy that I brought in that day. Thanks so much to Ryan at Verizon. Altho I have to say I am typing this on my old phone but I swear I'll cancel it soon. read more

Verizon - Mobile Phones Near Me - Duluth, Minnesota

Went In to the Verizon store as a AT&T thirty year customer & walked out a new Verizon customer. I am immediately greeted at the door by an associate and then introduced to Andrew whom would be my sales agent I worked with. He was super nice & took time to explain all the plan options and I ended up with the latest I-phone AND Saving $10 a month on my bill. Thanks to Andrew and the staff at this store. Good job nabbing a 30 year now "former" loyal AT&T customer!! read more

This is actually for the store on Central Ave. My sales rep was Cody and he did a great job of transferring me into a new Verizon account. He was matter-of-fact and easygoing and walked me through the whole process. Big thumbs up for his service! read more

Horrible experience at this location. I checked to see if they had a product online and they did. I went to the location and they said they pulled it and couldn't sell it to me. Never go to this location. Poor customer service all around. read more

Andrew is helpful but man, this is an all day process no matter what you need to do. This is the only store around, so be prepared to wait and wait, be put on a list and wait some more. They seriously need to get another location up here. read more

I had to take a look at some phones for an upgrade, got one question answered, then looked at phones again, then I waited for an hour for any help. To make it worse there were 7 employees, and five customers, 2 of which were being helped, and two other employees on the phone. The other three employees were either stocking things that didn't need to be stocked yet, or standing at a computer that one of the employees were standing next to, doing nothing other than looking at the screen, not interacting with it in the least. Someone even had the nerve to walk up within five feet of me and switch the music on the beats pill, but not check to see if I needed any help whatsoever. In all I waited an hour and a half for something that shouldn't have taken over twenty minutes. read more

Terrible customer service. Employees seem like their just wondering around doing nothing. Seven of them, and 5 customers 4 of whom were waiting to be helped. Go with AT&T read more

I have had nothing but success and awesomeness in terms of customer service coming to this location. Always helped in 10 minutes or less. Way to go staff! read more