Took in iPhone for repair. Would not connect to the charging cable. Very nice gentleman cleaned…read moreout the charging port and got it working. In and out in 15 minutes. Only charged 15 dollars. Great customer service.

Great level of service from this repair shop. They were very helpful and consistent with all the…read moreanswers they gave me. The parts I purchased from them were also great quality, convenient and affordable. Very happy and highly recommend!

From the owner: A place where you can find your latest cell phone and tablet accessories! We specialize in computer…read morerepair, tablet repair, and cell phone repair! 100% quality and 100% business guaranteed.

Service was at best intermittent. Spend literally 30 min to…read moreHOUR on the phone explaining to incompetent "service techs" that the problem was not with internal modem / router. NEVER would be a service technician "in the area", frankly I know your ex-service techs and they all quit your company because of apparent lack of business ethics optimum had with them and their clients. Upon finally getting fed up enough to disconnect optimum service, then I had to FIGHT my way through at least half a dozen other optimum reps, who's main goal in life was to try and talk me out of disconnecting service by offering me anything I wanted, who all were told I would NOT stay with your service even for FREE. I finally fought my way through the last of the "optimum warriors" and passed onto whomever... it was negotiated that I did NOT have to pay for a FINAL month of service because my cancelation was on the FIRST day of a billing cycle and because to make up "for all the hassle" and to make retribution for over 80% of the time I was with optimum I had NO SERVICE. Apparently this last person was doing NOTHING to notate any of that conversation and was bold face LYING to me about what she was capable of offering. 20+ days later I start to get text messages, emails and phone calls from optimum THREATENING to turn my "delinquent" account over to a collection agency!!?? Of course, as previously said, NO ONE in the company could find ANY record of ANY phone calls that I had been "dissatisfied" with ANY service I ever had with optimum. optimum, I am glad you guys sent this survey and I hope you read it, because I'm about to post it all over the web, google, yahoo, on your site, the BBB.... ANYWHERE and EVERYWHERE I can to get the word out about the SHADDY, UNETHICAL, LYING THIEVES that the company optimum is.

From the owner: Our Optimum store located in Lufkin, TX provides high-speed Internet, Optimum Mobile, cell phones…read moreand accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.

Don't waste your time going to this store. Service sucks and everyone hates this store and Verizon…read more If your reading this stop and go to at@t or get straight talk from Walmart.

We went looking for a PREPAID Verizon phone today! The manager who's name is Damari went to the…read moreback room looking for a phone, after letting him know that we needed an LG smart phone he brought one out and gave us the price. My husband proceeded to let him know that he was keeping his number. The manager then had a younger woman who also was working,submit the order to start NEW CONTRACTED SERVCE. She asked my husband for his social and my husband asked if it was necessary if he was only getting PREPAID service. She was confused and then Proceeded to asked the manager DAMARI if it was necessary . He had the AUDACITY to lie and say YES. My husband ALSO confused gave it to him. I then asked why he needed it for prepaid? The manager said it would only hurt him about 1 credit point. WHY WOULD YOU LIE to try and get a SALE???! I was FURIOUS and WE LEFT without a phone! Buyers BEWARE!!!!!

I purchased an updated phone ( Samsung Galazy 15) after 5 years of using old phone…read more I admit I'm ignorant when it comes to purchasing a phone and told the 17 yr so. Fast forward to purchase and I asked if she could transfer all the info on the old phone and she said yes. To my understanding, that means ALL. WHOLE, ENTIRE, ALL including apps and passwords, right? All. The ENTIRETY oifinfo on my phone! She changed my PASSWORDS. She's saying she put the password in my box, it's not there! I cannot use my phone and cannot connect withe the cricket storeor 611! The phone call will not go through. No help!!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lufkin store today.

I accidentally paid another person's phone bill, and it wasn't cheap! Thanks to Antonio he got us…read moreall straightened out in no time! Crisis adverted! Thanks again Antonio!

Was at the store to get phone's for my grandchildren. Only picked this store because i saw the…read moreother review. so i asked for Marvin or like i would like to call him now "marvelous Marvin"!! He was so helpful with everything. From setting the phones up to helping me set up a security app! I will definitely be coming back to this store!