My wife and I have been Verizon customers for 19 years and just recently were experiencing…read moresignificant issues with our phones with very poor support from the national Verizon organization. We decided to go to the local Lufkin, TX, Verizon store for help. Our first attempt was with the store manager Damari, and he was not customer service inclined and has a tendency to be somewhat rude. We continued to have phone issues with multiple phones so tried once again to get support through the local (Lufkin, TX,) store; Fortunately we worked with Tyler one of the store's team members and he fixed all our issues and was extremely customer service oriented. Damari and the National Verizon support team barley earned one-star for their support. We were ready to go to AT&T but Tyler saved the day. Someone needs to reward Tyler for his customer service skills. Great job Tyler. My wife and I appreciate your support.

Visited this store on Saturday. I was the only person in the place. My phone wouldn't turn on. The…read morelady at the store told me it was the battery and I could buy a new phone or take it down the road for repair. She wasn't helpful at all. Told me I could buy a new phone for $500 I took it down the road. They said it wasn't the battery. Almost bought a new phone, but then decided to go to another store an hour away. The lady at the actual Verizon store was able to get my phone started and I didn't have to bug a new one. I will not be coming back to this store. Also, if you came and lost your diamond earring. It is under the desk. I asked if it was hers and she said "no, it's a customers." And it stayed under the desk.

Took in iPhone for repair. Would not connect to the charging cable. Very nice gentleman cleaned…read moreout the charging port and got it working. In and out in 15 minutes. Only charged 15 dollars. Great customer service.

quick efficient knowledgeable about the new iphone great…read moreadvice for todays technology

I am so upset the way the fixed my iPhone XS Max. I had them replace the back, screen, speakers and…read morehelp with water damage. The first time I got it back, my screen only lasted 2 weeks and I had to fork out another 200 for a screen. I have had the phone back for 3 weeks and the camera stopped working. I heard cracking when I was talking so took the phone out of the otter box and it had split! I was livid so I went to screen geeks and they found that it was missing screws, missing components and that the entire device was holding on by a thread. I called the owner that told the same boohoo story that she has never had an issue before. I will be going to the BBB and tell them the issue I had for sure. Don't anyone go there!!!

Fantastic service and fair pricing plus he fixed my computer and was able to save my data. Highly…read morerecommended!

This business is great. Service is always great…read more Battery was $30 cheaper than Tractor Supply and the warranty was 2 years versus one at TSC. Everyone gives great customer service here. We don't buy batteries anywhere else and we have also got hydraulic hoses here as well. Randall Wilson

I have only used this business for batteries so far, and they are amazing! When they remove your…read moreautomobile battery you won't lose the programming on your stereo!! They have a device to keep power to your devices. Also, I have two vehicles with 2 batteries, if I come in for an issue, they will not let me leave until they have completely inspected the system, including both batteries. I have nothing but good things to say about this business.

Managed to break my iPhone 6 screen…read more Phoned around and found these guys on Google Fast service, very polite and a good price when Compared to others locally. Only a small kiosk in the mall here at Lufkin Just across from the Kay's jewelry store. But fixed me right up in and out in 15 mins Try doing that sprint stores.

Found me exactly what I was looking for after stopping at every electronic store in the area. Total…read morelife saver. Staff was also very friendly. Think I'll order my parts here from now on.

Am from Ft Worth and was here to teach at Camp Center Stage at Angelina Arts Council. The VGA…read moreconnector screw on my projector went missing. Had a recommendation to go to DP. Walked in, a fellow there took a look at it, found a screw and sent me on my way- no charge! It's nice to know that acts of goodwill still exist!

They fixed up my acoustic guitar, got it sounds like new. Getting an electric guitar soon as I can.read more

This is the greatest family owned music store ever. One of the few left. Dana and Steve are two of…read morethe nicest, most helpful people you can meet as well as the entire staff.. I have been double business with them since 1994. If they don't have it they will get it for you. I will always shop here for my music needs before going anywhere else. Sure I might save a few bucks buying online but I'd rather spend a few dollars more and give them my money than to spend it online with someone I don't know. Steve spend an entire day installing a pickup on my pedal steel guitar (he'd never worked on one before) and only charged me a couple hours labor but saved me the trouble of shipping it or driving it four hours away to the nearest pedal steel tech I could find. Stellar customer service! Encore Music FOREVER!