Don't waste your time going to this store. Service sucks and everyone hates this store and Verizon…read more If your reading this stop and go to at@t or get straight talk from Walmart.

We went looking for a PREPAID Verizon phone today! The manager who's name is Damari went to the…read moreback room looking for a phone, after letting him know that we needed an LG smart phone he brought one out and gave us the price. My husband proceeded to let him know that he was keeping his number. The manager then had a younger woman who also was working,submit the order to start NEW CONTRACTED SERVCE. She asked my husband for his social and my husband asked if it was necessary if he was only getting PREPAID service. She was confused and then Proceeded to asked the manager DAMARI if it was necessary . He had the AUDACITY to lie and say YES. My husband ALSO confused gave it to him. I then asked why he needed it for prepaid? The manager said it would only hurt him about 1 credit point. WHY WOULD YOU LIE to try and get a SALE???! I was FURIOUS and WE LEFT without a phone! Buyers BEWARE!!!!!

This place what can I say. I live 50 min out of town. I needed a t mobile modem so I called. They…read moreanswered. I asked "do you have any hot spot modems?" They answered " Yes we do we only have one type and it's 72 dollars." So I drive there that day to buy one and they say ". Oh we have been out of modems for a few days we need to order some." Yes I was upset. I called first and drove 50 min. I guess they thought not having any in stock was Irrelevant information? Just no insight present with this place. T mobile in general, if you have ever dealt with this company it's just a disorganized dumb company. I spent an additional 1.5 hrs on the phone with the company trying to get a modem. I finally cancelled my new account. I think this lufkin store reflects the company very well. The two people working the counter reminded me of opossums. You know how that animal is kind of blank faced and appears to have absolutely zero insight past it's own nose.

Horrible service, I mean wouldn't stand by to fix broken phone and sent me to Best Buy who would…read morecharge almost what phone would cost brand new to fix for a broken screen. Didn't send me to appropriate place being that I was under a service plan and had phone insurance.

Service was at best intermittent. Spend literally 30 min to…read moreHOUR on the phone explaining to incompetent "service techs" that the problem was not with internal modem / router. NEVER would be a service technician "in the area", frankly I know your ex-service techs and they all quit your company because of apparent lack of business ethics optimum had with them and their clients. Upon finally getting fed up enough to disconnect optimum service, then I had to FIGHT my way through at least half a dozen other optimum reps, who's main goal in life was to try and talk me out of disconnecting service by offering me anything I wanted, who all were told I would NOT stay with your service even for FREE. I finally fought my way through the last of the "optimum warriors" and passed onto whomever... it was negotiated that I did NOT have to pay for a FINAL month of service because my cancelation was on the FIRST day of a billing cycle and because to make up "for all the hassle" and to make retribution for over 80% of the time I was with optimum I had NO SERVICE. Apparently this last person was doing NOTHING to notate any of that conversation and was bold face LYING to me about what she was capable of offering. 20+ days later I start to get text messages, emails and phone calls from optimum THREATENING to turn my "delinquent" account over to a collection agency!!?? Of course, as previously said, NO ONE in the company could find ANY record of ANY phone calls that I had been "dissatisfied" with ANY service I ever had with optimum. optimum, I am glad you guys sent this survey and I hope you read it, because I'm about to post it all over the web, google, yahoo, on your site, the BBB.... ANYWHERE and EVERYWHERE I can to get the word out about the SHADDY, UNETHICAL, LYING THIEVES that the company optimum is.

From the owner: Our Optimum store located in Lufkin, TX provides high-speed Internet, Optimum Mobile, cell phones…read moreand accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.

Let me preface this by saying that the folks at Screen Geeks have been nothing but helpful and…read morecourteous during the entirety of this repair process. However, when it was all said and done, the repairs fixed one thing and broke several others. I would therefore recommend you AVOID THEM AT ALL COSTS. Our iPad Pro 11" screen replacement looks great, but the aftermarket display they installed has permanently disabled Face ID, the backbone of iPad security, and convenience. It also has disabled automatic brightness and other features related to the ambient light sensor. Worst of all, for an unexplained reason (I would assume it could only be because of the display), the battery discharges 5-10+ times faster than it used to, regardless of use. If we leave it in standby mode, it used to last a couple of weeks. Now it lasts about 24 hours. If we had it to do over again, we would have spent a little bit more and had the repair performed by an authorized Apple repair center.

Amazing! Great customer service, job is always done right, if anything goes wrong they fix it. I…read morehighly recommend them. If they don't have it they will order it for you, but their mail runs fairly late in the afternoon. Your best bet is to go Monday-Thursday when they aren't so busy.