Took in iPhone for repair. Would not connect to the charging cable. Very nice gentleman cleaned…read moreout the charging port and got it working. In and out in 15 minutes. Only charged 15 dollars. Great customer service.

Great level of service from this repair shop. They were very helpful and consistent with all the…read moreanswers they gave me. The parts I purchased from them were also great quality, convenient and affordable. Very happy and highly recommend!

From the owner: A place where you can find your latest cell phone and tablet accessories! We specialize in computer…read morerepair, tablet repair, and cell phone repair! 100% quality and 100% business guaranteed.

Service was at best intermittent. Spend literally 30 min to…read moreHOUR on the phone explaining to incompetent "service techs" that the problem was not with internal modem / router. NEVER would be a service technician "in the area", frankly I know your ex-service techs and they all quit your company because of apparent lack of business ethics optimum had with them and their clients. Upon finally getting fed up enough to disconnect optimum service, then I had to FIGHT my way through at least half a dozen other optimum reps, who's main goal in life was to try and talk me out of disconnecting service by offering me anything I wanted, who all were told I would NOT stay with your service even for FREE. I finally fought my way through the last of the "optimum warriors" and passed onto whomever... it was negotiated that I did NOT have to pay for a FINAL month of service because my cancelation was on the FIRST day of a billing cycle and because to make up "for all the hassle" and to make retribution for over 80% of the time I was with optimum I had NO SERVICE. Apparently this last person was doing NOTHING to notate any of that conversation and was bold face LYING to me about what she was capable of offering. 20+ days later I start to get text messages, emails and phone calls from optimum THREATENING to turn my "delinquent" account over to a collection agency!!?? Of course, as previously said, NO ONE in the company could find ANY record of ANY phone calls that I had been "dissatisfied" with ANY service I ever had with optimum. optimum, I am glad you guys sent this survey and I hope you read it, because I'm about to post it all over the web, google, yahoo, on your site, the BBB.... ANYWHERE and EVERYWHERE I can to get the word out about the SHADDY, UNETHICAL, LYING THIEVES that the company optimum is.

They will add devices with no advisment that there is an extra cost. Then when you figure it out,…read morethey will suspend your service, charge you for the device you didnt ask for, then another fee to reconnect the suspension.... and you will have to attempt to navigate all this through a pakistani call center, with no way to reach the store at all. The absolute worst internet company known to man. you be better off working off your phone hot spot.

Don't waste your time going to this store. Service sucks and everyone hates this store and Verizon…read more If your reading this stop and go to at@t or get straight talk from Walmart.

We went looking for a PREPAID Verizon phone today! The manager who's name is Damari went to the…read moreback room looking for a phone, after letting him know that we needed an LG smart phone he brought one out and gave us the price. My husband proceeded to let him know that he was keeping his number. The manager then had a younger woman who also was working,submit the order to start NEW CONTRACTED SERVCE. She asked my husband for his social and my husband asked if it was necessary if he was only getting PREPAID service. She was confused and then Proceeded to asked the manager DAMARI if it was necessary . He had the AUDACITY to lie and say YES. My husband ALSO confused gave it to him. I then asked why he needed it for prepaid? The manager said it would only hurt him about 1 credit point. WHY WOULD YOU LIE to try and get a SALE???! I was FURIOUS and WE LEFT without a phone! Buyers BEWARE!!!!!

I accidentally paid another person's phone bill, and it wasn't cheap! Thanks to Antonio he got us…read moreall straightened out in no time! Crisis adverted! Thanks again Antonio!

Was at the store to get phone's for my grandchildren. Only picked this store because i saw the…read moreother review. so i asked for Marvin or like i would like to call him now "marvelous Marvin"!! He was so helpful with everything. From setting the phones up to helping me set up a security app! I will definitely be coming back to this store!

**UPDATE: With the lifetime warranty, I was able to take my iPad back and let Screen Geeks fix the…read more"rippled" display--free of charge. They were super courteous and basically had it fixed within a day. They replaced the other screen with an "original" screen from another iPad, which means it has some residual effects but I do not notice them at all. Even so, they offered me a screen protector free of charge as a compromise for the residual effects. Additionally, they offered me a $20 refund for the earlier mixup on the price. Most importantly though, the display looks good as new and it seems like my connectivity to WiFi has also improved. For their hard work and excellent attentiveness, I've upgraded my original three stars (review below) to five stars and I'd happily recommend them to anyone in need of an electronics repair.** --------------------------------------------------------------- The situation: Dropped my iPad (fourth generation) face first on concrete from about three feet up and the screen totally shattered. My mother had enjoyed doing business with Screen Geeks before so off I went. Here are my thoughts. THE GOOD - Cheaper than Apple This was the ultimate deciding factor in my decision. It was going to cost more than $250 to get my screen repaired by Apple. Screen Geeks repaired it for only $162 total. - Lifetime warranty So my biggest concern about getting my iPad repaired somewhere that wasn't Apple is that I would no longer be able to take my iPad back to Apple afterwards. According to several websites, Apple essentially washes their hands of your business once you go to a third party business. This also means if you have any warranty with Apple, it's immediately voided. Luckily though, Screen Geeks offers you a lifetime warranty, but on two conditions: if it's a repair job (i.e. you're not just purchasing a new iPhone case) and if you post a review about their business within 24 hours. It's still a gamble, but not a half bad deal for a lifetime warranty. - Fast repair. When I dropped it off on Friday, I was originally told it would take about a week for them to get a replacement screen. Turns out though, it only took them three days and I was able to pick it up on the following Monday. - Friendly service and easy location The front desk guy was quiet but cheerful enough. Also, parking is free and plenty, and this little cluster of stores is pretty easy to get to (but this is pretty much the standard in Lufkin, compared to larger cities). THE MEH? - The results It's only been about 24 hours, but so far, everything seems to be working okay. There were a couple of settings (date, sounds) that were reset, but the screen itself is solid and I haven't had any issues with the touch screen. However, the digital display has a slight "rumpled" look to it. I'd compare it to a piece of paper whose edges got soggy and then dried. If you're nitpicky about appearances, this may bother you. It doesn't really bother me though (yet!). Honestly, the only place I'd expect absolute perfect repairs from is Apple. I have been having one other issue though, but I don't want to connect it (yet) with the screen repair. It seems like now my iPad must be at least 20 feet closer (yes, I measured) to the WiFi before it will connect. It's possible though that this is entirely due to the impact my iPad took rather than the screen repair. - Cheaper and lifetime warranty yes, but could be more forthright The initial price estimate I received was $130 plus tax. With normal sales tax, I assumed the total would be about $145, so when they rang it up for $162, I was a bit surprised. There may have been another fee or the tax percentage might've been different (I'm an English professor, not a finance person), but the receipts I received didn't include that information. It just felt a little misleading, however I should also say that I have a slight hearing loss and it's entirely possible I misheard the first estimate. As for the lifetime warranty, I had to ask what kind of warranties they had. There was a little sign behind the desk about how it was the customer's responsibility to report ASAP any issues with a repair, but other than that, I didn't see or hear any mention of warranties. My mother also wasn't informed she could've received a lifetime warranty when she went in a month ago. Maybe it was just this one time around someone forgot to mention the warranties, but I think it would be a huge selling point if they were consistently upfront about this particular perk. It was certainly a huge appeal to me knowing that I was fixing to be ostracized by Apple.

Let me preface this by saying that the folks at Screen Geeks have been nothing but helpful and…read morecourteous during the entirety of this repair process. However, when it was all said and done, the repairs fixed one thing and broke several others. I would therefore recommend you AVOID THEM AT ALL COSTS. Our iPad Pro 11" screen replacement looks great, but the aftermarket display they installed has permanently disabled Face ID, the backbone of iPad security, and convenience. It also has disabled automatic brightness and other features related to the ambient light sensor. Worst of all, for an unexplained reason (I would assume it could only be because of the display), the battery discharges 5-10+ times faster than it used to, regardless of use. If we leave it in standby mode, it used to last a couple of weeks. Now it lasts about 24 hours. If we had it to do over again, we would have spent a little bit more and had the repair performed by an authorized Apple repair center.