I ordered hughesnet satellite internet and the company sent these people out to install it. The day…read morethey were supposed to come out they had to reschedule because their technicians didn't show up to work. Then the next day one of the technicians showed up 2 hours late and seemed to be in a bad mood. I had a spot on the north end of the house with a wide open view of the sky where they point the dish to get a signal. Well the tech wanted to install it on the south end of the house where there was a bunch of trees. In his own words he said it would be easier because he wouldn't have to run as much cable, then proceeded to say that I needed to cut down 3 different trees before he would install it. When all he had to do is run an extra 50 feet of cable. He was obviously too lazy to do so and expected me to cut down all of my shade trees just so he didn't have to run extra cable. He then left without installing the system and when I called big boys toys to talk to the owner about it, and told him the guy was in a bad mood and didn't want to do any extra work and that he was lazy, he got all puffy saying that it was his son he sent out to do the installation. I told him there was a perfectly good spot on the other end of the house, but he told me if his son said it couldn't be done, than it couldn't be done. Also that if I had a problem with it to take my business elsewhere. Clearly the tech is a spoiled brat who daddy always takes care of a bails him out of trouble. He wouldn't even look at the pictures I sent him of the open sky where I wanted the dish installed. So I took my business elsewhere. I called a distributor from Beaumont and they came out that day and had no problems installing the dish and said nothing about trees being in the way. And the signal is great. So clearly the tech was an incompetent jerk who didn't want to go the extra mile for the customer, and for his dad, well the apple doesn't fall far from the tree. Never will I allow someone to treat me like that. Especially when it's your job to install something for me that another company is paying you to do. I'm not mad though, they just can't get the job done. They have an " I can't " attitude and that sucks for them. So save yourself the hassle and use another distributor for your hughesnet satellite. Or any of their products for that matter.

From the owner: Whether your cable contract is about to expire or you're tired of dealing with the kind of shoddy…read morecustomer service that's expected from larger TV and Internet providers, it's definitely time for a change. Avoid the hassles of the usual avenues for buying entertainment when you call Big Boys' Toys. For years now we've been giving Lufkin, TX residents an alternative to going through large cable and Internet providers by offering local, friendly sales, installation and repair services. Choose Big Boys' Toys in Lufkin for quality satellite TV installation and exceptional customer care. If you need to see the latest releases on high quality Blu-Ray discs, Big Boys' Toys of Lufkin, TX is your solution. Why stream movies off of cable and be forced to put up with low image quality, skipping, unavailable services and poor customer support? Blu-Ray offers the highest quality video image currently available, giving you a clear, crisp image for the same cost or less than streaming.

good service comes off and on alot of interuptions but overall good.merry christmas to all.read more

Very good internet especially for the price as compared to any other service outside of a city…read more Hughes Net is trash and speed is throttled after a few days of use each month. Newest starlink provider is way to expensivce and they throttle you also when you use it too much when others in the area are on.

Very difficult to get help over the phone, long hold times, then overseas reps, then transfer you…read moreback to billing department (more hold time).

Getting my son Internet service in the State Supported Living Center. My son moved there at the end…read moreof June and the following day I started trying to get him intern services. The Only person that could help set this up was a client account manager ( the only one person in the entire company that could set it up). I left several voicemails and emails with this person. I talked to several people that wanted to help, but couldn't. A few people that I talked to in the company emailed this individual telling her I needed help. The Client Account Manager told a coworker that she would contact me that day...it's been exactly a week and have not heard from her! It has been 22 days since I first started to trying to get service. This transiton for my son moving hours away from home to a strange place is difficult enough and all he wanted was his internet. I finally went a different avenue and my son has internet! This was very important for my son and me helping him get acclimated to his new home! It caused him many tears not being able to play his games in a strange place like the rest of the kids! Very disappointed of the service, lack there of from this company! I hope no one else has to go through this! It's absolutely ridiculous!

I accidentally paid another person's phone bill, and it wasn't cheap! Thanks to Antonio he got us…read moreall straightened out in no time! Crisis adverted! Thanks again Antonio!

Was at the store to get phone's for my grandchildren. Only picked this store because i saw the…read moreother review. so i asked for Marvin or like i would like to call him now "marvelous Marvin"!! He was so helpful with everything. From setting the phones up to helping me set up a security app! I will definitely be coming back to this store!

I purchased a screen saver that NEVER worked! I returned it in less than 24 hrs! They told me I…read morewould need to file a warranty claim and pay a fee to have it replaced! No matter how I objected or pointed out the screen saver NEVER worked, the only response I received was to file a warranty claim! This is insane! They installed the screen saver!

From the owner: AT&T, serving over 81 million wireless customersread more

Took in iPhone for repair. Would not connect to the charging cable. Very nice gentleman cleaned…read moreout the charging port and got it working. In and out in 15 minutes. Only charged 15 dollars. Great customer service.