I ordered hughesnet satellite internet and the company sent these people out to install it. The day…read morethey were supposed to come out they had to reschedule because their technicians didn't show up to work. Then the next day one of the technicians showed up 2 hours late and seemed to be in a bad mood. I had a spot on the north end of the house with a wide open view of the sky where they point the dish to get a signal. Well the tech wanted to install it on the south end of the house where there was a bunch of trees. In his own words he said it would be easier because he wouldn't have to run as much cable, then proceeded to say that I needed to cut down 3 different trees before he would install it. When all he had to do is run an extra 50 feet of cable. He was obviously too lazy to do so and expected me to cut down all of my shade trees just so he didn't have to run extra cable. He then left without installing the system and when I called big boys toys to talk to the owner about it, and told him the guy was in a bad mood and didn't want to do any extra work and that he was lazy, he got all puffy saying that it was his son he sent out to do the installation. I told him there was a perfectly good spot on the other end of the house, but he told me if his son said it couldn't be done, than it couldn't be done. Also that if I had a problem with it to take my business elsewhere. Clearly the tech is a spoiled brat who daddy always takes care of a bails him out of trouble. He wouldn't even look at the pictures I sent him of the open sky where I wanted the dish installed. So I took my business elsewhere. I called a distributor from Beaumont and they came out that day and had no problems installing the dish and said nothing about trees being in the way. And the signal is great. So clearly the tech was an incompetent jerk who didn't want to go the extra mile for the customer, and for his dad, well the apple doesn't fall far from the tree. Never will I allow someone to treat me like that. Especially when it's your job to install something for me that another company is paying you to do. I'm not mad though, they just can't get the job done. They have an " I can't " attitude and that sucks for them. So save yourself the hassle and use another distributor for your hughesnet satellite. Or any of their products for that matter.

From the owner: Whether your cable contract is about to expire or you're tired of dealing with the kind of shoddy…read morecustomer service that's expected from larger TV and Internet providers, it's definitely time for a change. Avoid the hassles of the usual avenues for buying entertainment when you call Big Boys' Toys. For years now we've been giving Lufkin, TX residents an alternative to going through large cable and Internet providers by offering local, friendly sales, installation and repair services. Choose Big Boys' Toys in Lufkin for quality satellite TV installation and exceptional customer care. If you need to see the latest releases on high quality Blu-Ray discs, Big Boys' Toys of Lufkin, TX is your solution. Why stream movies off of cable and be forced to put up with low image quality, skipping, unavailable services and poor customer support? Blu-Ray offers the highest quality video image currently available, giving you a clear, crisp image for the same cost or less than streaming.

Very difficult to get help over the phone, long hold times, then overseas reps, then transfer you…read moreback to billing department (more hold time).

Getting my son Internet service in the State Supported Living Center. My son moved there at the end…read moreof June and the following day I started trying to get him intern services. The Only person that could help set this up was a client account manager ( the only one person in the entire company that could set it up). I left several voicemails and emails with this person. I talked to several people that wanted to help, but couldn't. A few people that I talked to in the company emailed this individual telling her I needed help. The Client Account Manager told a coworker that she would contact me that day...it's been exactly a week and have not heard from her! It has been 22 days since I first started to trying to get service. This transiton for my son moving hours away from home to a strange place is difficult enough and all he wanted was his internet. I finally went a different avenue and my son has internet! This was very important for my son and me helping him get acclimated to his new home! It caused him many tears not being able to play his games in a strange place like the rest of the kids! Very disappointed of the service, lack there of from this company! I hope no one else has to go through this! It's absolutely ridiculous!

Service was at best intermittent. Spend literally 30 min to…read moreHOUR on the phone explaining to incompetent "service techs" that the problem was not with internal modem / router. NEVER would be a service technician "in the area", frankly I know your ex-service techs and they all quit your company because of apparent lack of business ethics optimum had with them and their clients. Upon finally getting fed up enough to disconnect optimum service, then I had to FIGHT my way through at least half a dozen other optimum reps, who's main goal in life was to try and talk me out of disconnecting service by offering me anything I wanted, who all were told I would NOT stay with your service even for FREE. I finally fought my way through the last of the "optimum warriors" and passed onto whomever... it was negotiated that I did NOT have to pay for a FINAL month of service because my cancelation was on the FIRST day of a billing cycle and because to make up "for all the hassle" and to make retribution for over 80% of the time I was with optimum I had NO SERVICE. Apparently this last person was doing NOTHING to notate any of that conversation and was bold face LYING to me about what she was capable of offering. 20+ days later I start to get text messages, emails and phone calls from optimum THREATENING to turn my "delinquent" account over to a collection agency!!?? Of course, as previously said, NO ONE in the company could find ANY record of ANY phone calls that I had been "dissatisfied" with ANY service I ever had with optimum. optimum, I am glad you guys sent this survey and I hope you read it, because I'm about to post it all over the web, google, yahoo, on your site, the BBB.... ANYWHERE and EVERYWHERE I can to get the word out about the SHADDY, UNETHICAL, LYING THIEVES that the company optimum is.

From the owner: Our Optimum store located in Lufkin, TX provides high-speed Internet, Optimum Mobile, cell phones…read moreand accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.

Can't say enough great things about Comwire service. Harrison was on time, extremely…read moreknowledgeable, addressed both internet issues I was having in my home (getting my bedroom TV connected to cable service as well as the printer in my home office) in less time than I expected and for a very reasonable price. Highly recommend.

From the owner: Comwire Services provides complete IT and connectivity solutions — from reliable business networks…read moreand smart tech for homes to advanced backup internet that keeps you online through any outage. We specialize in the cellular space, offering powerful boosters to eliminate dead zones and enterprise-grade systems that keep remote sites and critical operations connected without interruption. We also offer senior-focused technology services designed to make tech simple, accessible, and stress-free. Whether it’s setting up user-friendly devices, adding safety features like fall detection, or providing easy-to-understand support, we help seniors stay connected and confident with today’s technology. Our managed systems combine your existing internet with cellular and/or Starlink backup, ensuring automatic failover, quick setup, and zero downtime — all fully managed by our team for total peace of mind.