I ordered hughesnet satellite internet and the company sent these people out to install it. The day…read morethey were supposed to come out they had to reschedule because their technicians didn't show up to work. Then the next day one of the technicians showed up 2 hours late and seemed to be in a bad mood. I had a spot on the north end of the house with a wide open view of the sky where they point the dish to get a signal. Well the tech wanted to install it on the south end of the house where there was a bunch of trees. In his own words he said it would be easier because he wouldn't have to run as much cable, then proceeded to say that I needed to cut down 3 different trees before he would install it. When all he had to do is run an extra 50 feet of cable. He was obviously too lazy to do so and expected me to cut down all of my shade trees just so he didn't have to run extra cable. He then left without installing the system and when I called big boys toys to talk to the owner about it, and told him the guy was in a bad mood and didn't want to do any extra work and that he was lazy, he got all puffy saying that it was his son he sent out to do the installation. I told him there was a perfectly good spot on the other end of the house, but he told me if his son said it couldn't be done, than it couldn't be done. Also that if I had a problem with it to take my business elsewhere. Clearly the tech is a spoiled brat who daddy always takes care of a bails him out of trouble. He wouldn't even look at the pictures I sent him of the open sky where I wanted the dish installed. So I took my business elsewhere. I called a distributor from Beaumont and they came out that day and had no problems installing the dish and said nothing about trees being in the way. And the signal is great. So clearly the tech was an incompetent jerk who didn't want to go the extra mile for the customer, and for his dad, well the apple doesn't fall far from the tree. Never will I allow someone to treat me like that. Especially when it's your job to install something for me that another company is paying you to do. I'm not mad though, they just can't get the job done. They have an " I can't " attitude and that sucks for them. So save yourself the hassle and use another distributor for your hughesnet satellite. Or any of their products for that matter.

From the owner: Whether your cable contract is about to expire or you're tired of dealing with the kind of shoddy…read morecustomer service that's expected from larger TV and Internet providers, it's definitely time for a change. Avoid the hassles of the usual avenues for buying entertainment when you call Big Boys' Toys. For years now we've been giving Lufkin, TX residents an alternative to going through large cable and Internet providers by offering local, friendly sales, installation and repair services. Choose Big Boys' Toys in Lufkin for quality satellite TV installation and exceptional customer care. If you need to see the latest releases on high quality Blu-Ray discs, Big Boys' Toys of Lufkin, TX is your solution. Why stream movies off of cable and be forced to put up with low image quality, skipping, unavailable services and poor customer support? Blu-Ray offers the highest quality video image currently available, giving you a clear, crisp image for the same cost or less than streaming.

The overseas help line is all you will get ... wires are down in our yard during Super Bowl…read moreweekend, and they said they'll come out next week. The technician himself took everyone's internet offline, left, lines in the ground, saying he would have us back online in 30 minutes.... he left and never came back, only filling out a ticket for someone else to do his job. NEXT WEEK.... That's what happens when they hire someone who can't speak English and has no idea what the Super Bowl is. When I asked him, as he was in his bucket disconnecting our internet, "You know this is Superbowl Weekend, right?: he said, "What's the Super Bowl?!"

Schedule install with Technician, no show no call. When called Customer Service and support, was…read moretold Technician not available need to reschedule. Reschedule date offered was 2 days out, requested to cancel, Optimum would not cancel service after 2 hours on the phone. Called again to cancel spent 2 hours being transferred to several agents. Believed it was canceled received calls from Optimum threatening will be charged for equipment and a month of service if I didn't let a Technician install service in 2 days. I advised I called another company same day Optimum was didn't show, company installed next day, now don't need Optimum service. Optimum threaten again to charge me month and equipment cost if I didn't allow the Technician to install. I responded don't send anyone, didn't want their service. Don't recommend Optimum, they don't deliver and threaten you when you don't accept their service.

tried a number of others…read more expensive but work, can say that about others. I live in the country so choices are limited

Courteous from girl in office answering my questions to the guy that came out to hook up my…read moreantenna. He did s great job putting antenna up. Neat in appearance. Very thorough explaining how to use equipment.

I needed a TV satellite service for my new house. Todd was very helpful with our new Dish…read moreSatellite service and equipment. I would use him again.

WOW - These guys are AWESOME. Highly recommended for any type of satellite work. They came to my…read morehouse which was rather far away and did a job that directv would not do. They took a very difficult installation and made it look easy. The technicians showed up on time, at a set time and not a 5 hour window which by the way was missed by Directv when I tried to have them do the job. They were also very professional and polite, enjoyed what they were doing and got it done. Thanks so much, you guys are awesome! Give these guys a call before you go anywhere else. They will get you same deal as going to Directv directly and be way more friendly and personable not to mention they will get the job done.

Service was at best intermittent. Spend literally 30 min to…read moreHOUR on the phone explaining to incompetent "service techs" that the problem was not with internal modem / router. NEVER would be a service technician "in the area", frankly I know your ex-service techs and they all quit your company because of apparent lack of business ethics optimum had with them and their clients. Upon finally getting fed up enough to disconnect optimum service, then I had to FIGHT my way through at least half a dozen other optimum reps, who's main goal in life was to try and talk me out of disconnecting service by offering me anything I wanted, who all were told I would NOT stay with your service even for FREE. I finally fought my way through the last of the "optimum warriors" and passed onto whomever... it was negotiated that I did NOT have to pay for a FINAL month of service because my cancelation was on the FIRST day of a billing cycle and because to make up "for all the hassle" and to make retribution for over 80% of the time I was with optimum I had NO SERVICE. Apparently this last person was doing NOTHING to notate any of that conversation and was bold face LYING to me about what she was capable of offering. 20+ days later I start to get text messages, emails and phone calls from optimum THREATENING to turn my "delinquent" account over to a collection agency!!?? Of course, as previously said, NO ONE in the company could find ANY record of ANY phone calls that I had been "dissatisfied" with ANY service I ever had with optimum. optimum, I am glad you guys sent this survey and I hope you read it, because I'm about to post it all over the web, google, yahoo, on your site, the BBB.... ANYWHERE and EVERYWHERE I can to get the word out about the SHADDY, UNETHICAL, LYING THIEVES that the company optimum is.

From the owner: Our Optimum store located in Lufkin, TX provides high-speed Internet, Optimum Mobile, cell phones…read moreand accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.

What can I say about Mr. Miller except to say I'm very happy I found him! He is the man when it…read morecomes to electronics! He fixed my old technics receiver and a week later it was done. Been listening to it just about every weekend! And me being a musician and a recent guitar player with Mr. Miller's background working with musicians and electrical equipment. I have the upmost confident he can fix just about anything. Thanks again Mr. Miller!!

Very honest, we called to see if he would take a look at our samsung tv that just randomly stopped…read moreworking. After explaining the problem, he was honest and said he doesn't look at those anymore because they are built to break. I appreciate the honesty and him not charging us for something he knew he wouldn't be able to fix.

I work from home as well as my husband. The internet provider we had would constantly go out and…read morewas often unreliable. Annissa and the Vision Net Solutions team were able to tell me that I had a better option for internet at my house that I wasn't even aware of! After speaking with them, they switched me over and now we have better, faster, and more reliable internet, super important for two people working from home! I highly recommend having them look for you and seeing if you have the best internet for your home!

From the owner: Vision Net Solutions is a Veteran and Women Owned IT and telecommunications company serving the…read moreGreater Houston area. We lead with cybersecurity and managed IT because protecting your business comes first. From threat prevention and managed services to cloud solutions and network infrastructure, we make sure your business stays covered. On the connectivity side, we are a broker with access to 250+ providers including AT&T, Frontier, Fidium, and more, so we always put your needs ahead of any one carrier. Whether it is internet, phone, TV, or VoIP for your home or business, we find the best fit and handle everything from start to finish. What makes us different is that we actually know our clients. We are not a call center, we are a local team with deep roots in Atascocita, Humble, and Kingwood. Our engineer has 15 years of experience and a military background, so prevention is in our DNA. We believe technology should feel personal, not overwhelming.

I want to express with deepest sincerity and regards for Mr. Tim Farley & Houston High Definition…read more(HD). In today's business society, we always hear of dissatisfaction and complaints when customers do not get their way. In general, good comments and recognition tend to go by the wayside when a business owner or service provider goes above and beyond your requests or expectations. Mr. Farley not only performs to my expectations, but he also goes above them. He's being doing work for me and my church organization since 2011 and it's been my experience in both service and customer care that Tim displays what's missing in today's world of customer service and knowledge of current technology. Whether it was audio/visual inquiries or just general follow-up questions & concerns, Tim was able to clearly & patiently answer all of them. Mr. Farley has been very thorough and meticulous in his services that includes audio/visual upgrades, networking solutions, and now even home automation. He is pleasant to speak with and has always been very truthful in his assessment of what my needs are. His commitment to providing excellent customer service matched with his technology knowledge only influences my decision to both recommend him and his services to my friends, family, and businesses. I'm already looking forward to having him inspect, design, and install my security system as my next project for Houston HD (yes he provides those services as well). Mr. Farley has my business....you'll be glad he has yours too! Regards, Alvin Ray Smith, Jr. Valued Customer

Tim Farley installed my Home Theater system for me and he did an excellent job! Recently he…read moreupgraded my receiver, and once again did a great job. He is professional, knowledgeable, and honest; all the traits you look for in someone in this business. I have recommended him to others, and would not hesitate going to him again with my toughest A/V problem.