good service comes off and on alot of interuptions but overall good.merry christmas to all.read more

Very good internet especially for the price as compared to any other service outside of a city…read more Hughes Net is trash and speed is throttled after a few days of use each month. Newest starlink provider is way to expensivce and they throttle you also when you use it too much when others in the area are on.

Very difficult to get help over the phone, long hold times, then overseas reps, then transfer you…read moreback to billing department (more hold time).

Getting my son Internet service in the State Supported Living Center. My son moved there at the end…read moreof June and the following day I started trying to get him intern services. The Only person that could help set this up was a client account manager ( the only one person in the entire company that could set it up). I left several voicemails and emails with this person. I talked to several people that wanted to help, but couldn't. A few people that I talked to in the company emailed this individual telling her I needed help. The Client Account Manager told a coworker that she would contact me that day...it's been exactly a week and have not heard from her! It has been 22 days since I first started to trying to get service. This transiton for my son moving hours away from home to a strange place is difficult enough and all he wanted was his internet. I finally went a different avenue and my son has internet! This was very important for my son and me helping him get acclimated to his new home! It caused him many tears not being able to play his games in a strange place like the rest of the kids! Very disappointed of the service, lack there of from this company! I hope no one else has to go through this! It's absolutely ridiculous!

Service was at best intermittent. Spend literally 30 min to…read moreHOUR on the phone explaining to incompetent "service techs" that the problem was not with internal modem / router. NEVER would be a service technician "in the area", frankly I know your ex-service techs and they all quit your company because of apparent lack of business ethics optimum had with them and their clients. Upon finally getting fed up enough to disconnect optimum service, then I had to FIGHT my way through at least half a dozen other optimum reps, who's main goal in life was to try and talk me out of disconnecting service by offering me anything I wanted, who all were told I would NOT stay with your service even for FREE. I finally fought my way through the last of the "optimum warriors" and passed onto whomever... it was negotiated that I did NOT have to pay for a FINAL month of service because my cancelation was on the FIRST day of a billing cycle and because to make up "for all the hassle" and to make retribution for over 80% of the time I was with optimum I had NO SERVICE. Apparently this last person was doing NOTHING to notate any of that conversation and was bold face LYING to me about what she was capable of offering. 20+ days later I start to get text messages, emails and phone calls from optimum THREATENING to turn my "delinquent" account over to a collection agency!!?? Of course, as previously said, NO ONE in the company could find ANY record of ANY phone calls that I had been "dissatisfied" with ANY service I ever had with optimum. optimum, I am glad you guys sent this survey and I hope you read it, because I'm about to post it all over the web, google, yahoo, on your site, the BBB.... ANYWHERE and EVERYWHERE I can to get the word out about the SHADDY, UNETHICAL, LYING THIEVES that the company optimum is.

From the owner: Our Optimum store located in Lufkin, TX provides high-speed Internet, Optimum Mobile, cell phones…read moreand accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.

I accidentally paid another person's phone bill, and it wasn't cheap! Thanks to Antonio he got us…read moreall straightened out in no time! Crisis adverted! Thanks again Antonio!

Was at the store to get phone's for my grandchildren. Only picked this store because i saw the…read moreother review. so i asked for Marvin or like i would like to call him now "marvelous Marvin"!! He was so helpful with everything. From setting the phones up to helping me set up a security app! I will definitely be coming back to this store!

I purchased a screen saver that NEVER worked! I returned it in less than 24 hrs! They told me I…read morewould need to file a warranty claim and pay a fee to have it replaced! No matter how I objected or pointed out the screen saver NEVER worked, the only response I received was to file a warranty claim! This is insane! They installed the screen saver!

From the owner: AT&T, serving over 81 million wireless customersread more