I just left CVS on Frank for the very last time.. the young lady in the drive through was extremely…read morerude and unwilling to help me solve an issue for my brother who is disabled. We have been using this pharmacy for at least 20 years, however, we will be requesting new prescriptions in order to change pharmacies. I spoke to the pharmacy manager on duty and he and another tech did willingly figure out my problem. He did apologize, however, the rude young lady only wanted to argue with me and never apologized for her actions.. also, she refused to give me her name or I would have used it in this review.

We went to CVS Pharmacy on West Frank St. in Lufkin Tx. to pick up refills. We then went to the…read morefront register to pay for other items. We waited a while and no one came to help us so my wife went to the middle of the store and returned with a male clerk who Refused to check us out. He told us we we would have to self check out ( which we we not familiar with ) He was Very Rude !!

The pharmacy is drastically understaffed. I have been on hold for up to 20 minutes to speak to a…read morestaff member. In person the pharmacy has had lines to the front of the store and drive through line out to the street

The absolute worst treatment I have ever received from a staff of pharmacist... it wasn't until I…read morestarted getting prescribed ADHD medication that I started getting treated like a down right criminal. I understand the procedures needed to be taken with the recent shortage of supply, but continuing to question me every single month and TELLING me I am not prescribed those things or that they have no idea why it's not ready or why their computer doesn't have it "registered" is completely not my fault or job to know! The last 8 months that I have been getting my medication from them I have not left there ONCE without crying because of the way they treat me. Absolute DISGUSTING behavior from healthcare workers. Shame on you for ever making someone feel bad about needing certain medication. Can't even imagine how they treat other people. Do better.

This is the absolute WORST pharmacy in Lufkin. No one is slower. No one less friendly. The lines…read moreare very long and there is no urgency. As for the store, everything is overpriced, disorganized, and dirty. It's obviously mismanaged. The only reason I use them is bc they keep stock of my ADHD meds as a national pharmacy.

My rating is based upon the customer service I received during my visit. Due to a family emergency…read moreI was forced to leave home without my prescription. Went to Pharmacy by advice from my Pharmacy to have them call her and she would transfer it to them to be filled. I went to CVS The pharmacist preceded to tell me that he could not get to my transfer until Sunday afternoon because he has up to 4 hours to transfer it and by then he would have others ahead of me to be filled. He didn't even offer me a one until it was do

This and maybe other Sam's changed their pay policy to purchase pizza in their eatery. Now you…read moremust use a smart phone to order and pay for a pizza. That lets me out. I do not pay with my phone. Management needs to know this policy sucks. Danny Willard, Nacogdoches, Texas

Food court if often dirty and has gone cashless and cashierless at the cafe as well. Very…read moreinconvenient and disappointing

The photo department really let me down. Sent a photo order online at 6 pm and it said it would be…read moreready for pickup the same day. The next morning I received a notice that they cancelled my order. The machines were not working to print photo books. I was on my way to the event where I was taking the books and I had to scramble to send the books to the other Walgreens in Lufkin. Luckily the photo associate was able to handle my order immediately. He was amazing! I would definitely use the Walgreens on Frank Ave for all your photo needs.

The prescription drive though is horrible. There is no organization!!!! Be prepared to wait 30…read moreminutes or more just to pick up.