The photo department really let me down. Sent a photo order online at 6 pm and it said it would be ready for pickup the same day. The next morning I received a notice that they cancelled my order. The machines were not working to print photo books. I was on my way to the event where I was taking the books and I had to scramble to send the books to the other Walgreens in Lufkin. Luckily the photo associate was able to handle my order immediately. He was amazing! I would definitely use the Walgreens on Frank Ave for all your photo needs. read more

The prescription drive though is horrible. There is no organization!!!! Be prepared to wait 30 minutes or more just to pick up.

My husband and I took my mother into this Walgreens location to pick up a few things she needed after having surgery. When we went to check out, the line was four people deep, all with baskets of items. This employee decided to stroll up to the front so she could lean on a shelf and chat while the cashier rushed to help the customers. After taking my mother to the car, my husband went back in to find a manager, but instead ran into the lazy employee. Turns out she's the HEAD CASHIER and when asked why she left people standing in line to chat with her friends, she rudely told my husband to have a nice day before walking away. Even though CVS has nasty carpet, at least we don't stand in line while the employees get paid to loaf and chat, so that's where we'll be going from now on. read more

Walgreens - Head cashier, chatting while the line grows longer - Cosmetics & Beauty Supply Near Me - Lufkin, Texas

Do not show up at 1:25 because they will close the window right in your face and you can wait until they reopen from their lunch break that is allegedly from 1:30-2:00 pm. I have used this pharmacy for years but the customer service in the pharmacy has me rethinking my choice. The rest of the store staff have always been great. read more

I have always had good service from the pharmacy staff and watched their interaction with other people in trying to find ways of payment or discounts so that customers could receive their medications. Recently I suffered from kidney stones and was in great pain waiting on meds. Pharmacy Technician Taylor helped walk my prescription through the process even dealing with my lousy insurance that was balking about paying and wanted to delay the pain medicine. She could see I was in distress and worked to get the meds in my hand ASAP. I really appreciate her dedication! read more

The employees in the pharmacy department are the most rude and inept when dealing with patients! Yesterday, I had a lady named Maureen, tell me in a very sarcastic tone, that, and I quote, " ma'am you need to plan your outing better"! I was 4 minutes before they shut down for their lunch break. Living here in East Texas with spring underway I have very bad sinus issues right now. All I wanted to buy was 1 box of Sudafed! 1 person not doing anything while I was in the store, "you are gonna have to come back"! Two registers one customer being cashed out by another employee. No one would help me. So basically they don't want anyone to walk up in the 30 minutes prior to when they shut down for lunch. That is basically what Maureen told me on the phone as well! In all my years of working retail, I have never spoken to a customer that way now would I have ever let an employee speak that way to someone! These people are horrible and I will be moving all of my prescriptions away from Walgreens Pharmacy in Lufkin Texas! read more

I like that they deliver but it's so hard to get your medicine on time would be nice if I could get it whenever it's time to to take again without run an hour. It makes me sick. Other than that I haven't had any problems with them one of the customer service representative ladies went above and beyond to help me. read more

Extremely poor customer service! Took five hours to fill three simple prescriptions even though I told them that I was in terrible pain... And none of the prescriptions were for painkillers, but medication to stop the horrible gastritis/food poisoning, crying and begging God pain I was in... For a total of 12 hours. Now that will put your life at risk! And then they acted like I was a nasty person for being upset about it. I get my monthly prescriptions here and have always found that they were wonderful to work with... But not today! Shame on you, Walgreens! read more

I have used Walgreens on Timberland for many years because their customer service was always wonderful. The last few times have been absolutely miserable dealing with them! They have gotten so rude and make you feel like you are inconveniencing them. I understand they are busy but kindness goes a long way especially when the person doesn't feel good. I had a sick kid with me following a dr visit and he didn't feel good at all but I couldn't go home because I live 30 mins out of town. It took over 4 hours for them to get his meds filled. Then the rest of the family got sick and again I inconvenienced them because I needed my rx so I could take my 2 doses to go back to work the following day where my job is extremely short handed when someone has to be off for being sick. DO BETTER WITH YOUR ATTITUDES!!! You wouldn't want me taking care of you the way you take care of me!! I will be moving my rx elsewhere. read more

Sometimes the aisles are messy and the store isn't as clean as it could be, but the staff seem friendly, and the pharmacy folks work very hard. There is a guy who gave me a flu shot last month. PAINLESS. :) Not kidding, and I'm a wimp. Prompt, friendly, helpful. I like doing business there. read more

If I could leave zero stars or negative stars I would. My prescription was turned in yesterday and I was notified of an Insurance issue. I called the local store and was transferred to the mail order pharmacy customer service. The lady I spoke to was very friendly and told my that I should have never been transferred to her for an in store prescription. She told me she was transferring me back to the store and to ask for the Pharmacy Manager. I held and held, for over 40 minutes the first time and 25 the second, and 5 the last. Someone would occasionally pickup, not speak and place me back on hold. I spoke to the Pharmacist this morning and advised that I would pay cash for my prescription as the insurance company would not cover it. After I was finally able to convince him that I did want it filled (He told me he would place it on file until I was sure (What?!)) he assured me he would get it taken care of. 4 hours later I went to Walgreen's thinking surely my prescription would be ready, but alas it was NOT. The staff at the counter was incredibly rude and told me they were waiting on my prescriber. I assured her they were not as I had spoken to the Pharmacist and advised him I would be paying cash and he assured me it would be filled. I was then told they would get around to it after lunch! I told the rude woman that that was a total crock of shit! No sooner than I return to my job 5 minutes up the road, I receive an automated text informing me that my prescription was ready for pickup. I have used this Walgreen's for numerous years, I will not be using it in the future. They are incompetent and apparently do not want to work or assist their customers in ANY way. read more

Don't try to call up here, they won't even let you finish a sentence. I called up here to try to get information about my canvas print. The lady on the phone picked up, spoke so fast I couldn't understand her and then put me on hold. Then, as I was trying to explain what happened online she cut me off mid sentence and just asked me what my name was. Really not happy. This isn't the first time it has happened either. read more

Employees are great, and it's so easy to get in and out! Love running in instead of having to go to bigger stores. Store is always clean and stocked, nice place to shop!! read more